Full-size fridge, microwave, oven, stovetop

Reviews of Marlin Apartments London City - Queen Street

4 out of 5
Marlin Apartments London City - Queen Street
30 Queen Street, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 100 out of 332 reviews" "
Rating 8 - Good. 128 out of 332 reviews" "
Rating 6 - Okay. 54 out of 332 reviews" "
Rating 4 - Poor. 29 out of 332 reviews" "
Rating 2 - Terrible. 21 out of 332 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
great rooms, great location, staff friendly and helpful
Stayed 1 night in May 2024
Response from Chris on May 11, 2024
Good Afternoon Suzanne Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Warm RegardsMarlin Queen Street

10/10 Excellent

simona

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Conveniently located and well equipped
Stayed 1 night in Apr 2024
Response from Savannah on May 7, 2024
Dear Simona, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, SavannahMarlin Apartments Queen Street

6/10 Okay

Paul

Good location but staff little abrupt, we were thrown out for having a small very well behaved service dog
Stayed 2 nights in Apr 2024
Response from Martina Spireva Operations Manager on May 3, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for your stay.We're genuinely sorry to learn about your less than satisfactory experience with our staff. Our team aims to provide exceptional service to all our guests, and it's disappointing to hear that you found them abrupt. Regarding the incident with the service dog, we regret any inconvenience that was caused. We do strive to accommodate our guests' needs to the best of our ability, but it's important to note that our policy regarding pets is clearly outlined to ensure the comfort and safety of all our guests. Unfortunately, we were not informed in advance about the presence of a service dog during your stay, and our policy explicitly states that we do not allow pets on the premises. We understand that this may have been an oversight, and we apologize for any confusion it may have caused.We value your feedback as it helps us to improve our services and policies. Should you choose to stay with us again in the future, we hope for the opportunity to provide you with a more positive experience.Kind Regards,Martina SpirevaOperations Manager

10/10 Excellent

BART

close to tube
Stayed 4 nights in Apr 2024
Response from sanjay on Apr 30, 2024
Dear Bart, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Receptionist Marlin Apartments Queen Street

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the apartment was wonderful. Just be warned. There is a train station that runs under the apartment and so it does get rather loud.
Stayed 2 nights in Apr 2024
Response from Savannah on Apr 9, 2024
Dear Jordan, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. I apologies for the tube noise, and that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all. Despite this inconvenience we are very glad to know you were still pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, ReceptionMarlin Apartments Queen Street

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great with one exception being the washing machine did not operate properly as it wouldn’t drain and spin at the end of a wash cycle.
Stayed 4 nights in Mar 2024
Response from Savannah on Apr 2, 2024
Dear Jason, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Marlin Apartments Queen Street

8/10 Good

Aissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Many attractions on walking distance.
Stayed 6 nights in Mar 2024
Response from Savannah on Mar 14, 2024
Dear Aissa, Thank you for taking the time to complete our review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind Regards, Front of HouseMarlin Apartments Queen Street

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and friendly. We travel with a handicap child and we would recommend Marlins Apartments
Stayed 5 nights in Mar 2024
Response from Savannah on Mar 8, 2024
Dear Amanda,Thank you for taking the time to complete our survey. Your scores will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Marlin Queen Street! Kind regardsSavannahMarlin Apartments Queen Street

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, room comfort
Highly Recommend
100% spot on from start to finish. Very impressive property and staff.
Stayed 2 nights in Feb 2024
Response from Savannah on Mar 1, 2024
Dear Melissa, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Good

JASBIR

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Savannah on Mar 1, 2024
Dear Jasbir, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

Roger

Liked: Cleanliness, room comfort
My visit was amazing. Great staff. Great help. I will definitely stay again.
Stayed 1 night in Jan 2024
Response from Murugan on Feb 1, 2024
Dear Roger,Warm greetings from the Marlin Apartments, Queen Street reception team!We hope this message finds you well. We wanted to express our heartfelt gratitude for your recent stay with us and for taking the time to provide us with a perfect 10 out of 10 rating. Your feedback means the world to us, and we are thrilled to hear that you had such a positive experience during your time with us.Our team is dedicated to ensuring that each guest feels comfortable and enjoys a seamless and memorable stay. Knowing that we were able to meet or exceed your expectations is truly rewarding for all of us.Your kind words inspire and motivate us to continue delivering exceptional service to all our guests. If there is anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more. Your input is invaluable as we constantly strive to enhance our services.Once again, thank you for choosing Marlin Apartments, Queen Street. We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out to us.Safe travels, and we look forward to hosting you again soon!Warm regards,Reception TeamMarlin Apartments - Queen Street

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Cold and noisy
Room was very cold even with all heaters on. Could not switch on towel heaters. Very frequent rumbling from underground trains. Door chain broken.
Stayed 1 night in Jan 2024
Response from Savannah on Feb 22, 2024
Dear Mark, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all.All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

KA CHI

Travelled with family
Liked: Cleanliness, room comfort
Excellent location
The location is excellent. Very close to the river bank and tube stations. The room is spacious and everything is functional. I like that they have the laundry and dishwasher inside the apartment which adds a lot convenience to our trip.
Stayed 2 nights in Jan 2024
Response from Savannah on Jan 17, 2024
Dear KA CHI, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one.

10/10 Excellent

Yuri, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Savannah on Jan 17, 2024
Good reviews- nothing negative is mentioned Dear Yuri , Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one.

4/10 Poor

Michael

Stayed 3 nights in Jan 2024
Response from Savannah on Feb 22, 2024
Dear Micheal,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Marlin Queen Street!!All The Best,Queen StreetMissSavannah Duncanqueenstreet@marlinapartments.com020 7332 5500

8/10 Good

Manikar

Travelled with family, Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Response from Savannah on Mar 1, 2024
Dear Manikar, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, room comfort
Great London Stay
Overall a great place to stay. The location is great as it lies close the the Thames and is close to multiple Underground Stations/lines. The apartment (we were on the 4th floor) was a 1 bedroom that was spacious, clean, and comfortable. The only issues would be the noise (street and underground) which while not too bad were noticeable, and the appliances DW & WD which did not work great (it took 4 cycles of 120 min each to dry clothes.
Stayed 8 nights in Dec 2023
Response from Marlin Apartments on Dec 31, 2023
Dear Robert, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Ben

Liked: Cleanliness
Good location but wouldn't stay again
It was very noisy from the underground trains and the WiFi didn't work
Stayed 1 night in Dec 2023
Response from Marlin Apartments on Dec 31, 2023
Dear Ben, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations. All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You get quite a lot for your money wrt to space and room facilities compared to a local travel lodge which was only £20 cheaper. Check in was a breeze and the staff were very friendly. Will absolutely stay there again. My only comment was the corridors could have done with a hoover.
Stayed 1 night in Dec 2023
Response from Savannah on Jan 6, 2024
Dear Michael, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Eric, Poway

Travelled with partner
Disliked: Amenities
Centrally located; a bit noisy with other residents and nearby train. Main elevator was constantly out of service and the checkin receptionist never mentioned a second elevator or alternative entrance, learned this from a housekeeper on the 2nd day. Front desk staff needs to be trained in better customer service and provide accurate property information, instead of focusing on gaining money from renting.
Stayed 2 nights in Dec 2023
Response from Savannah on Jan 6, 2024
Dear Eric, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you felt that the team member you communicated with during your stay did not meet your customer service expectations. Rest assured that this is not the standard of service we strike for, and our reception team is always willing to help our guests in any way they can. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

John

Liked: Cleanliness, room comfort
Great location. All the amenities you need
Stayed 2 nights in Dec 2023
Response from Savannah on Jan 6, 2024
Dear John, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

Leslie

Liked: Property conditions & facilities
Stayed 25 nights in Oct 2023
Response from Savannah on Jan 6, 2024
Dear Leslie, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

4/10 Poor

Verified traveller

Liked: Cleanliness
Would not recommend staying here
Arrived & asked for early checkin option. Room unavailable, so asked to be called when ready. She took my #, but never proactively checked. So jet lagged we sat in the lobby waiting for an update & overheard her offer early checkin for additl fee to other folks. We would've paid but wasn't offered this. I went to ask the status of room, she confirmed it was ready (could've been ready, but wasn't proactively checking). She tried to charge us a +fee even though it was < an hr prior to checkin. After push back, she agreed to waive the fee since she hadn't told us about it earlier. Alarmingly, someone used their key to access door when we were in the room! Had the chain latched, he opened it so hard it pulled out of the wall a little. Anna/front desk responded immediately. She found Facility was asked to fix a light & didn't realize guests had checkedin. Mistakes happen. But last day of our stay, we were sleeping & someone used their key to access the room AGAIN + yell HELLO. We sent an email to the front desk re: 2nd unapproved access to our room. Extremely upset 2x staff used their key to access our room unannounced. The lady @ front desk explained they thought we left based on a door sound & came to clean-even though it was before checkout time. Not acceptable! Additionally: -you can hear loud Tube sounds all night -tub is elevated, have to step up into it and VERY hazardous/slippery. We won't be staying here again & would not recommend it.
Stayed 2 nights in Oct 2023
Response from Savannah on Jan 6, 2024
Dear Guest, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations. All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location with full 1 bedroom apartment size.
Stayed 3 nights in Oct 2023
Response from Savannah on Jan 6, 2024
Dear Gary Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

2/10 Terrible

Ryan

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Nice place not noisy with the trains
It is a nice place, very good location, clean and tidy but for me it was too noisy with the trains. from 5am to midnight you can hear the trains almost non stop. Its not very loud but too annoying for me to stay there again
Stayed 3 nights in Oct 2023
Response from Savannah on Oct 18, 2023
Dear Ryan, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Being in a prime location, in one of the busiest areas of the City of London, there is lots of foot traffic and tube lines. This comes with the advantage of having many tube connections around us and being able to connect easily anywhere in London, but it also has its disadvantage of creating noise, which might create nuisance for some people, but not all. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Good

Fernando

Liked: Cleanliness, property conditions & facilities
Clean, friendly staff, very good location.
Stayed 5 nights in Sep 2023
Response from Savannah on Oct 18, 2023
Dear Fernando, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

4/10 Poor

Roberto, Markham

Travelled with family
Disliked: Cleanliness, amenities
The flat is conveniently located in a very well communicated area with lots of restaurants, coffee shops and public transportation options at a walking distance. That said, we did not enjoy our stay because the beds were very uncomfortable, especially the sofa bed. The worse and main reason why I wouldn't recommend this place is becase it's SUPER hot, we were sweating all the time, there is a fan in the bedroom but the living/kitchen area doesn't have one and it was so hot that we couldn't be there more than a few minutes. It wasn't that hot outside (Maybe 18o or 20o C) but for some reason the flat gets extremely hot.
Stayed 2 nights in Aug 2023
Response from Savannah on Oct 18, 2023
Dear Roberto, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that on this instance we did not rise to your expectations. All information found in your feedback has been forwarded to the related department. We hope we will have the chance to welcome you again as our guest and turn your experience around into a memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Good

Cade

Travelled with family
Liked: Amenities, property conditions & facilities
Great location for visiting London with access to several tube stations and walking distance to many popular tourist sites. Great concierge service to let us in at any time. Quiet suite on 5th floor (just outside street noise with windows open). Plenty of space. Sofa bed was pretty bad shape… other beds were comfortable. Kitchen could use a few more minor items. A few other things noted to them on departure (bad drain and a light that didn’t work). Overall a positive experience for our family stating there. Thanks!
Stayed 5 nights in Aug 2023
Response from Savannah on Oct 18, 2023
Dear Cade, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are sorry to hear that you could not enjoy your stay to the full extent. Unfortunately, unforeseen maintenance issues do appear, but our maintenance team is working hard to resolve any issue that might rise from any apartment. Your feedback has been passed to the maintenance department and they will use it to improve their service for future guests. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, room comfort
Would recommend highly these apartments
Lovely well equipped apartment with double bedroom and sofa bed in living room. Beds could have been a little more comfortable and there was noise from the underground but overall good value and fab location. Quite warm but fans in each room. Apartment seemed well maintained and clean. L’Occitaine toiletries were a nice touch and tea/coffee/milk appreciated. Would recommend and would stay again. Pictures are from when we left!
How we left the kitchen
How we left the living room
How we left the bedroom
How we left the bathroom
Stayed 3 nights in Aug 2023
Response from Savannah on Oct 18, 2023
Dear Stephen, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

Helen

Stayed 1 night in Aug 2023
Response from Savannah on Oct 18, 2023
Dear Helen, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Good

Saba

Stayed 3 nights in Aug 2023
Response from Savannah on Jan 6, 2024
Dear Saba, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy to hear that on this instance we met your expectations. We hope to welcome you again as our guest and turn your experience around into another memorable one. Kind Regards, Front Office Team Marlin Apartments Queen Street

6/10 Okay

KHADEMUL

Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Travelled with family and small children
Overall it was a good stay. The dryer did not work well is my only complaint.
Stayed 3 nights in Jul 2023
Response from Adam on Aug 6, 2023
Dear Michelle, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. We are sorry to hear that you could not enjoy your stay to the full extent. Unfortunately, unforeseen maintenance issues do appear, but our maintenance team is working hard to resolve any issue that might rise from any apartment. Your feedback has been passed to the maintenance department and they will use it to improve their service for future guests. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

10/10 Excellent

Patrice

Stayed 1 night in Jul 2023
Response from Adam on Aug 3, 2023
Dear Patrice, Thank you for taking the time to leave feedback about your experience at Marlin Apartments Queen Street. All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. We are happy that you found our accommodation and ambience to be up to your standard and that you enjoyed your stay with us. We hope we will have the chance to welcome you again as our guest. Kind Regards, Front Office Team Marlin Apartments Queen Street

8/10 Good

Kathleen

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This apartment was a great value and very spacious. It was an excellent location for my business travel needs. I think it is especially well suited for a longer stay. The staff were all very professional and responsive. The only drawback to our stay was the fact that all power had been turned off in the unit prior to our arrival, so the fridge needed to cool, there was no hot water and the WiFi router needed to be rebooted. Once those mysteries were solved, all went smoothly. Another note to travelers with lots of luggage: access to certain wings involves a few stairs, so perhaps ask for a room closer to the lift.
Stayed 2 nights in Jun 2023
Response from Miguel Pita on Jul 7, 2023
Dear Kathleen,Thank you for your review and also for your comments and feedback. I am sorry for the issues that you experienced. I have passed them on to the right department so they can avoid these issues in the future. I am happy to here that you enjoyed the apartment and that you found our staff professional and responsive.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita

10/10 Excellent

Leslee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This location was great. It was easy to walk to many locations. There is a subway nearby. Grocery stores and pharmacies are close too.
Stayed 2 nights in Jun 2023
Response from Miguel Pita on Jun 16, 2023
Dear Leslee,Thank you for giving us a 5* score. I am glad you enjoy your stay and the location. We look forward to welcoming you back in the near future.Kind regards,Miguel Pita

2/10 Terrible

Deanda, Bermuda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The saff were not professional. Although the room was reasonably clean the ULTRA STRONG chemical cleaning/detergent smell in the hallway burned your eyes and nose and yet ...the hallway capet was still filthy. The smell was on every floor. Everyone opened the emergency doors to help with the smell. They promised to do something about it and never did. The washing/dryer did not work. We had to go to a laundromat. There was a pizza place downstairs and the dumpster was in the alleyway between the buildings on the same side as the windows. Thankfully only a few fles got in the window (that did not have a screen) that had to be left open for air (no air-conditioning) Thankfully we were on the top floor. We felt for the people in the lower units.
Response from Miguel Pita on Jun 19, 2023
Dear Deanda,thank you for your comments and feedback. This has been passed on to the housekeeping and maintenance departments. Sorry for all the inconvenience.Kind regards,Miguel Pita

10/10 Excellent

Masakuni

Stayed 7 nights in May 2023
Response from Miguel Pita on Jun 16, 2023
Dear Madakuni,Thank you for giving us a score of 5*. I am happy you enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind regards,Miguel Pita

10/10 Excellent

Simon

Stayed 1 night in May 2023
Response from Dulce on Jun 2, 2023
Dear Simon,Thank you for your score. We are happy you enjoyed your stay with us.We look forward to welcoming you back in the near future.Kind regards,Dulce

6/10 Okay

Peter

Stayed 1 night in May 2023
Response from Miguel Pita on May 26, 2023
Dear Peter,Thank you for your score. I am not sure whether something went wrong but if that was the case please accept my apologies. If you would like to share any more details please do not hesitate to contact me.Kind regards,Miguel Pita

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Excellent central location! It was a short walk to Shakespeare's Globe and Borough Market. We enjoyed the spacious, well-appointed, and comfortable apartment—it was great to have so much room and quite convenient to have a kitchen and refrigerator. We stayed in an interior unit and while their was some noise from the tube and the garbage storage it didn't bother us at all. It was generally very quiet and we slept well on the comfortable bed. Nice to have a small balcony. There's a Starbucks next to the Christopher Wren church and we found an excellent Japanese restaurant open on Sunday evening before the bank holiday (Koya in the Bloomburg Arcade).
Stayed 4 nights in Apr 2023
Response from Miguel Pita on May 23, 2023
Dear Peter,Thank you for your nice review and your comments. I am very happy that you enjoy your overall stay and you found the apartment spacious and our location convenient.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita

6/10 Okay

Vish

Travelled with family
Location is great. Our apartment condo had a leak from the boiler, front desk did a poor job of reporting the issue to maintenance and resulted in us dealing with a wet walkway from bedroom to living room.
Stayed 5 nights in May 2023
Response from Miguel Pita on May 10, 2023
Dear Vish,Thank you for taking your time to provide your feedback. I am very sorry that you had an issue with a leak in the boiler and that you feel that reception did not do a good job reporting it. I have passed on your comments to the Building manager.I hope you enjoyed your stay even though you had this issue and we look forward to welcoming you back in the near future.Kind regards,Miguel Pita

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very handy for London sights, transport links. Only downside was no hot water for the stay. Would have liked a hot bath or shower. Excuse was the age of the building but the interior was very contemporary. Can only surmise they’re cutting down on power costs. Can hear underground running underneath but that wasn’t a problem.
Stayed 1 night in Apr 2023
Response from Josh- Reception on May 4, 2023
Thank you for staying at Marlin Apartments Queen Street !We're glad to hear you enjoyed your stay and found the location to be convenient during your stay here. I would like to apologise about the hot water issues you encountered, due to the age of the building some of our boilers are particularly old, we are currently working on replacing them. Unfortunately due to our central location, there is little we can do about the tube noise and street level noise, however i'm glad to hear this did not effect your stay. We hope to see you again soon !

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice to have staff onsite 24/7.
Stayed 4 nights in Apr 2023
Response from Tiffany on Apr 18, 2023
Thank you for your positive feedback, I'm glad you enjoyed your stay and felt safe.Kind RegardsTiffany

10/10 Excellent

Scott

Stayed 5 nights in Mar 2023
Response from Josh- Reception on May 6, 2023
Thank you for staying at Marlin Apartments. We're glad to hear you enjoyed your stay with us and hope to see you again soon !

4/10 Poor

andrea

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was very noisy from the outside. Windows do not seal properly and traffic noise comes easily through. Very spacious comfortable apartment.
Stayed 1 night in Mar 2023
Response from Tiffany on Mar 29, 2023
Good afternoon, I'm sorry your stay wasn't as comfortable as you had hoped. Aside from the external noise I hope you enjoyed your stay with us at Marlin Apartments Queen street.Kindest Regards Tiffany

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Convenient
Chosen for its convenient location, it was just fine for a one-night stay. There is some noise from the Tube "rumble" down below, but it did not disturb.
Stayed 1 night in Mar 2023
Response from Tiffany on Mar 10, 2023
Thank you so much for your kind feedback and scores.We look forward to hosting your next stay at Marlin Queen Street Warmest Regards Tiffany

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, room comfort
Theatre visit.
Good location with easy access to underground. Clean apartment on 3rd floor with good range of facilities ideal for two young children and two adults. Supermarket close by and bars, restaurants. No noisier than expected in central London.
Stayed 1 night in Feb 2023
Response from Tiffany on Feb 25, 2023
Thank you so much for your positive feedback on your stay here at Queen Street. We will share this our team.We hope to accommodate your next stay very soonWarmest RegardsTiffany

6/10 Okay

Tiina-Maija

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 8 nights in Dec 2022
Response from Area Manager on Jan 23, 2023
Dear Tiina,Thank you for taking your time to send us your score. You have given us a 6 so I believe you had some issues during your stay. If you would like to send me more details I would be more than happy to investigate to see what happened.Kind regards,Miguel Pita

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location! Right in the heart of the City of London. Easy access to nearly all main attractions by foot or tube, very convenient! The only inconvenience is many nearby bar & restaurants are closed or early closed on Sat and Sun. My husband and I stayed in a nice one bed room apartment for 11 nights, staff are friendly, and bed is very comfortable. But the in-suite appliance and equipment are a bit old, hot water are not enough for two person to shower consecutively or take a bath, and there were no tea, coffee, paper tissue, hand wash or soap in room. I asked for supply, but did not get any till check-out. Guests need to buy by themselves. Overall, our experience were good and would recommend this property for short stay.
Response from Area Manager on Jan 23, 2023
Dear Yi,Thank you for your feedback and comments. I am very surprised that you didn't have our regular amenities in the apartment. I believe this was missed by the housekeeper. I am sorry for the inconvenience. Reception should have provided you straight away when you asked for it. I will address this with the property manager.We look forward to welcoming you back in the near future.Kind regards,Miguel Pita