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Reviews of Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Reviews

7.4

Good

Rating 10 - Excellent. 289 out of 1002 reviews" "
Rating 8 - Good. 340 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 101 out of 1002 reviews" "
Rating 2 - Terrible. 91 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Enrico

Issue at check in. Room was booked for my daughter who is of age and was travelling alone. They did not want to check her in because she did not have a credit card. It was fully paid in advance and credit card was on file. They were going to cancel the reservation and have my daughter find an alternative place at midnight. NOT IMPRESSED
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and walkable..
Stayed 2 nights in May 2024

8/10 Good

Caula

Liked: Cleanliness, staff & service
Friendly staff walking distance to get whatever you need
Stayed 3 nights in May 2024
Response from Team Sandman on May 21, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel staff, and the hotel location. Our hotel is located in a prime location in downtown, which makes it easily accessible. Hope to serve you soon on your next stay.

10/10 Excellent

Solange

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating, especially the manager
Stayed 5 nights in May 2024
Response from Team Sandman on May 19, 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

10/10 Excellent

Ngozi Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by front desk and manager
Stayed 1 night in Apr 2024
Response from Team Sandman on May 17, 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

4/10 Poor

Sami

The hotel was not as expected
Stayed 2 nights in May 2024
Response from AJ on May 15, 2024
Hi,Greetings from Sandman Hotel & Suites Downtown London,We sincerely apologize for any inconvenience caused, your reviews certainly matter to us and we will try our best to improve our service standards. We look forward to host you in future.Kind Regards,Ahmed JavedOn Behalf of General Manager

8/10 Good

sylvain, Blainville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AJ on May 15, 2024
Hi,We appreciate your feedback. Thank you for choosing Sandman Hotel & Suites Downtown London.We look forward to host you in future.Kind Regards,On Behalf General Manager Ahmed Javed

8/10 Good

Arlene Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Good place ,quiet,did enjoy my stay
Stayed 2 nights in May 2024
Response from Team Sandman on May 12, 2024
Hi Arlene Johanna, thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Excellent

dorothy

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Team Sandman on May 12, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 Poor

Patrick

Travelled with partner
Only one desk chair in room. Beds awful, air conditioning unit very loud. No USB chargers for phones etc. Room very narrow Rough area Staff were helpful and kind
Stayed 1 night in May 2024
Response from Team Sandman on May 9, 2024
Hello Patrick, sorry for the inconvenience caused. We would take actions to fix the problems. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

6/10 Okay

Colleen

Travelled with family
Disliked: Staff & service, amenities
Had to pay for parking , vending machines not working on some floors
Stayed 1 night in May 2024
Response from Team Sandman on May 8, 2024
Hi Colleen, sorry for the inconvenience you experienced. We'll work hard to fix the problems and hope serve you better on your next staying.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars overall, perfect for short stays, room was clean and staff were friendly. Close to everything downtown.
Stayed 1 night in May 2024
Response from Team Sandman on May 8, 2024
Good morning Heather, Thank you for taking time to leave a review on us. We hope you will come back again in near future.

6/10 Okay

Jeremy

Travelled with family
Bad part of town. Old building with shoddy updates
Stayed 1 night in May 2024
Response from Team Sandman on May 6, 2024
Good morning Jeremy, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

6/10 Okay

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
There is a charge for a pet, doesn’t tell you until you check in, $35.
Stayed 1 night in May 2024
Response from Team Sandman on May 6, 2024
Good morning Mimi, sorry for the inconvenience caused. We would take actions on this to avoid any miscommunication in future. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

4/10 Poor

Christina

Travelled with family
Disliked: Staff & service, amenities
The staff were not very friendly.
Stayed 1 night in May 2024
Response from Team Sandman on May 7, 2024
Good Evening Christina, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was situated near to Victoria Park about a ten minute walk and across from Victoria Park was the Centennial Hall, which was perfect because my event was there. $7 dollars to get a cab from or to the train station.
Stayed 1 night in May 2024
Response from Team Sandman on May 6, 2024
Hi Amanda, we are glad to hear you enjoyed our location. We hope serve you better on your next staying with us soon.

8/10 Good

Nelson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great for the reasons why I was in London Ontario and everything was i walking distance that I had to attend.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay again..dirty carpets, uncomfortable beds, parking area is not well lit, AC unit rattled all night
Stayed 2 nights in Apr 2024
Response from Team Sandman on May 3, 2024
Hi Jacqueline, sorry for the inconvenience it caused. Our team would take actions on those issues immediately. Again we apologize for your bad experience and hope serve you better next time.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 😁
Stayed 1 night in May 2024

6/10 Okay

Helene, Vancouver

Business traveller
Good enough for a short stay and for the price. The free breakfast foods were a great plus
Stayed 4 nights in Apr 2024
Response from Team Sandman on Apr 28, 2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,

4/10 Poor

Lucas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Likely the worst London has to offer
Stayed 5 nights in Apr 2024
Response from Team Sandman on Apr 28, 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Team Sandman on May 17, 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us and hope to serve you better next time.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from AJ on May 15, 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 24, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay during our trip for a concert in London
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 23, 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 Excellent

Franca

Stayed 3 nights in Apr 2024
Response from AJ on May 15, 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

6/10 Okay

Logan

Stayed 1 night in Apr 2024
Response from Team Sandman on May 12, 2024
Thank you for taking the time to leave a review. Hoping to serve you soon on your next stay.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 21, 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexibility
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 20, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 Excellent

Mia

Stayed 1 night in Apr 2024
Response from Team Sandman on May 9, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

8/10 Good

Gord and Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 18, 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 Okay

Carole

Travelled with group
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 Poor

Courtney

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Terrible

Shanel

Travelled with family
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Terrible

Ashlee

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 Terrible

cassandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not the hotel in the picture and it was definitely not what i expected
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 Okay

Chris

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 Excellent

Cherry

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance to many great food options.
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 15, 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Poor

Janice

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice room but you had to pay extra to park on the property
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not very sound proofed rooms though.
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 10, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Marie, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Poor

jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Jaime, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

2/10 Terrible

Chadia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. Not anymore. They now have pets staying. Multiple dogs barking all night running up and down the hall. People slamming doors laughing rowdy all night between 11pm-5am. Staff did nothing. Had to change my room because there were stains on the mattress and left over food on the nightstand behind the lamp. All they said was they will let the manager know. There are homeless people in the parkade and all around the area.
Stayed 1 night in Apr 2024
Response from Team Allure on Apr 8, 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

4/10 Poor

Tony

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Sandman on Apr 17, 2024
Hi Tony, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sandman on Apr 17, 2024
Hi Shawn, Thank you for taking the time to leave a review. We're glad to see you enjoyed staying with us. We hope to serve you better on your next stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sandman on Apr 17, 2024
Hi Michael, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Good

Kare

Travelled with family
Liked: Cleanliness, staff & service
Good times, up to see a play.
Stayed 2 nights in Mar 2024
Response from Team Allure on Mar 30, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.