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Reviews of Holiday Inn Express London - Stratford, an IHG Hotel

3 out of 5
Holiday Inn Express London - Stratford, an IHG Hotel
196 High Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1009 reviews" "
Rating 8 - Good. 315 out of 1009 reviews" "
Rating 6 - Okay. 49 out of 1009 reviews" "
Rating 4 - Poor. 17 out of 1009 reviews" "
Rating 2 - Terrible. 13 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Safe environment
Stayed 13 nights in May 2024

6/10 Okay

Nancy, Richmond

Travelled with family
Breakfast is pretty good. Walkable to Westfield shopping mall.
Stayed 1 night in May 2024

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very helpful. We inadvertently left our mobile charging cable in the room. On phoning, once home,
Stayed 2 nights in May 2024

8/10 Good

Robert, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zone 2 via subway to downtown. The town is an eastside shabby town with many immigrants but ultimately safe with food prices less than London. It would be worth exploring more and next to the tube is a massive mall. The walk to the hotel is about 15 minutes. The breakfast is a large buffet with typical powdered scrambled eggs but there are a number of items. It isn’t luxury but neither are their rates thus it is a good affordable property.
Stayed 6 nights in May 2024

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything about stay was reasonable. However Staff could do with some customer service awareness. While we were waiting for the lift to go down to breakfast 4 of the cleaning staff were all talking to each other in a different language. They didn’t acknowledge us or say good morning then 3 of them got in a lift ahead of us leaving us to wait for the next lift.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic and rooms clean and well looked after. Ring and book a car park space as this is limited on site. Breakfast was busy but great choice and availability.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value outside of central London. Stratford is residential near the QE Olympic Park and London Aquatic Center. Bus stop minutes from the hotel takes you to Stratford underground stop, bus depot and a huge mall with shopping, dining, movie theater and casino. We needed an accessible unit, which was great with walk in shower. Hotel has two elevators. Breakfast was hot and plentiful. Would definitely stay here again. It is a ways from London by car, so if you are unable to walk long distances or take public transport be prepared to pay for Uber to and from central London.
Stayed 4 nights in May 2024

8/10 Good

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024

8/10 Good

Dennis, Hawthorn Woods

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was chosen for reasonable rates (compared to other parts of London) and only a moderate walk to a major Tube station to enable exploring London. We felt the best feature was a nicely sized, modern shower which we had not had on the rest of our trip!
Stayed 4 nights in Apr 2024

10/10 Excellent

Mobolaji

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the service was excellent!,
Stayed 1 night in Apr 2024

10/10 Excellent

Sasidharan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and excellent breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for Abba Voyage, not much else around the area. Hotel food was good and service speedy
Stayed 1 night in Apr 2024

10/10 Excellent

gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean the staff are always pleasant and eager to help with any queries and do their best to accommodate a busy breaakfast service
Stayed 1 night in Apr 2024

8/10 Good

Maggi

Did what we needed it for
Stayed 1 night in Apr 2024

10/10 Excellent

Aleksey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Great room, everything you need including hairdryer, iron and ironing board, great food, bar and very helpful staff. Will definitely recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 2 nights in Apr 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for 1 night, so can't comment on all aspects, but hotel was spotless and staff were very friendly and helpful. Had booked the hotel because it was close to London Stadium & I had a tour there. I would recommend this hotel to anyone.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory, Revelstoke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the tube station which was convenient for us.
Stayed 2 nights in Apr 2024

10/10 Excellent

Miles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used this hotel for ABBA voyage. Perfect location in easy walking distance. Close to Olympic park/ West Ham & Westfield shopping. Clean, quiet, parking on site and good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The holiday inn express was a good experience I cannot fault the staff was very welcoming and I would definitely stay there again.
Stayed 1 night in Mar 2024

8/10 Good

nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was the perfect location for seeing ABBA Voyage being just a short walk from the venue. However, Stratford itself was not the best of areas. We asked a policeman how to get to Stratford High Street and he said "Whatever would you want to go there for". The Hotel was a ten minute walk from Stratford Station with excellent tube and overground connections but we were advised to take the route to and from the Hotel via the High Street rather than the walking route identified on Google. The Westfield Shopping Centre was excellent with a wide range of good quality shops. The Stratford Centre Mall is not of the same standard. Overall, the Hotel was perfect for what we wanted for the proximity to the ABBA event.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the standard of the accommodation. It was clean, well equipped and had a comfortable bed. There was a wide choice of breakfast options on the buffet. All the food was good quality. Parking was a bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Rosie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant service.
Stayed 1 night in Mar 2024

8/10 Good

Rabin

Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the ABBA Voyage. Hotel was clean and great for what we needed. Good selection at breakfast and staff helpful and efficient. Tube and station 5 min walk from hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rashedul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Sushmithan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities
Great rooms, breakfast it's good... Well located just minutos from parks and shops
Stayed 1 night in Feb 2024

8/10 Good

Gary

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Easy to find, parking on site. Stayed overnight to see Abba, literally a 10 minute walk to venue. Close to Westfields shopping centre. Clean comfortable room, although our room was at the front of the hotel we couldn't hear the traffic from the main road. Would definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Stayed 1 night in Feb 2024

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were in London for the Abba Voyage show. This hotel is in a great position for this. Several bars and restaurants within a few minutes walk and the Westfield centre is within 10 min walk. A great breakfast selection, fleshing cooked hot food and a good selection of cold breakfast items.
Stayed 2 nights in Feb 2024

8/10 Good

Hannah E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Ann-maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Room clean, however the sofabed had seen better days, it was a bit shabby and uncomfortable. The towel holder was structured upside down
Stayed 1 night in Feb 2024

8/10 Good

Steve

Liked: Room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Miss K

Travelled with family
Liked: Room comfort
Our stay was great, only one night and didn’t check in till 6/7pm and checked out at 9.30, so a quick turnaround, however room clean, but bathroom could have been better, a little grimey round the edges, but nice clean towels, but shower gel dispenser empty…bottled water in room would be nice and ice machine in corridor like your competitors would be good!! Overall all good!!! Good breakfast!!
Stayed 1 night in Feb 2024

6/10 Okay

Andres, Aylesbury

Liked: Staff & service, property conditions & facilities
Convenient location for Queen Elizabeth centre, Staff nice and helpful, Rooms cleanness was ok but not great, Breakfast quite standard, cutlery not very clean. Holiday Inn has two hotels in the area with almost same names which could lead to confusion
Stayed 1 night in Feb 2024

10/10 Excellent

Lewis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Terrie, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Pleasant staff, welcoming, room was excellent-super comfy large bed. Yea and coffee facilities. Breakfast and evening meal were lovely. A very pleasant stay.
Evening meal
View from room
Outside
Stayed 1 night in Feb 2024

10/10 Excellent

Nina

Stayed 1 night in Feb 2024

10/10 Excellent

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service.
Stayed 1 night in Feb 2024

8/10 Good

Tracy

Hotel was comfortable and perfect for the ABBA concert. Bathroom smelt like someone had been smoking in there and breakfast wasn’t good. Very busy, no where to sit, no sausages or croissants!
Stayed 1 night in Feb 2024

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff . Less than 10 mins walk to the Abba Arena
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
Perfect hotel for ABBA Voyage! Very friendly and helpful staff. Limited parking but secure. Our bathroom fittings would benefit from updating.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Stayed 1 night in Feb 2024