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Reviews of Holiday Inn Express London Hammersmith, an IHG Hotel

3 out of 5
Holiday Inn Express London Hammersmith, an IHG Hotel
124 King Street, Hammersmith, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 1004 reviews" "
Rating 8 - Good. 395 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a perfect location for my visit to the Eventim Apollo Staff were friendly Only issue I had was that the AirCon in the room didn’t appear to work so I had to have window open which meant it was a bit noisy but I was only staying one night and not the end of the world I would stay there again
Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 17, 2024
Thanks for the review, Simon.We're glad our location suited your needs.We hope to be able to welcome you back with us again soon.Robel

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations Manager on May 16, 2024
Thanks for the review and feedback, Aaron.All the best,Robel

10/10 Excellent

Annette Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lækker morgenmad, sødt personale. Alt i orden. Vi vil gerne bo der igen en anden gang.
Stayed 7 nights in Apr 2024
Response from Noel on May 12, 2024
Dear Annette, thank you for scoring us. Kind regards, Noel.

10/10 Excellent

Marko

Liked: Property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on May 1, 2024
Thanks for the 5/5 rating, Marko!See you soon.All the best, Robel -

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on May 6, 2024
Thanks for the 5/5 rating, Makro.See you soon!All the best, Robel -

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 26, 2024
Thanks for the review, Isabella.All the best,Robel

10/10 Excellent

Emyrose, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Lots of shops and restaurants around the hotel.
Stayed 6 nights in Feb 2024
Response from Hotel Operations Manager on Apr 23, 2024
Thanks for the review and feedback, Emyrose.It's lovely to see that our location was a highlight of your trip.All the best,Robel

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of this hotel (close to underground stations and dining options) as well as the room size (comfortable for my three person family) & amenities (clean bathroom, breakfast included, hotel bar). The staff were professional and helpful.
Stayed 7 nights in Apr 2024
Response from Hotel Operations Manager on Apr 23, 2024
Thanks for the review, Jennifer.We're pleased to read that you enjoyed our hotel's location!We're glad to hear you were impressed with the facilities.It's our pleasure to provide the best possible service to guests.Robel

10/10 Excellent

Raul, Sharpenho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 22, 2024
Thanks for the review!All the best,Robel

8/10 Good

Eduardo Daniel

Liked: Cleanliness, staff & service
The hotel is a bit run-down but overall it was a good stay. The staff and service were great, so that surely bumps up my score. I was only there one night.
Stayed 1 night in Apr 2024
Response from Noel on Apr 15, 2024
Dear Eduardo, thank you for your feedback, we are glad to see that you had a pleasant stay, we love to see you again on another occasion. Kind regards, Noel , Night Team Leader.

10/10 Excellent

Anneli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay
Stayed 1 night in Apr 2024
Response from Noel on Apr 15, 2024
Dear Anneli thank you for for scoring us, we love to see once again in our midst, Kind regards, Noel , Night Team Leader.

10/10 Excellent

May, manchester

Travelled with family
Liked: Staff & service, property conditions & facilities
Dry friendly staff, location was excellent.
Stayed 2 nights in Apr 2024
Response from HOM on Apr 15, 2024
Wow, 5-stars! Thanks so much, May. We hope to see you again and All the best, Robel - Hotel Operations Manager.

8/10 Good

Anne

Liked: Cleanliness, staff & service
The breakfasts are very bland and could really do with improving . Not much in hot cooked section for vegetarians Habibeh was really good at Reception and helped so much with my request. Well done to her. 👍 Great location to get to to the river and its footpaths
Stayed 1 night in Apr 2024
Response from HOM on Apr 15, 2024
Anne, thanks for taking the time to review our hotel! We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. We always strive to give the best possible service so we're glad you felt this way. We hope to see you again and All the best, Robel - Hotel Operations Manager.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness
Good location in terms of proximity to the tube. Neighbourhood was a tad sketchy
Stayed 5 nights in Mar 2024
Response from Hotel Operations Manager on Apr 8, 2024
Thanks for the review and feedback, Joel.We're pleased to read that you appreciated our location!All the very best,Robel

10/10 Excellent

Eboni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
Thanks for the review, Eboni.All the very best,Robel

6/10 Okay

Marcela

Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Apr 19, 2024
Thanks for the review.All the best,Robel

4/10 Poor

Angel

Disliked: Cleanliness, amenities, property conditions & facilities
This place is dirty and outdated.
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Mar 28, 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best,Robel

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was it comfortable to stay in, but it is also in a great location with many shops nearby and an Underground station close by which could take you to many sights in London. Would definitely recommend!
Stayed 4 nights in Mar 2024
Response from Noel on Mar 25, 2024
Dear Michelle, thank you so much for taking the time to leave a feedback about your stay. Thank you for rating us. We are happy to see that you had a pleasant stay. We love to see you again on another occasion. Kind regards, Noel , Night Team Leader.

2/10 Terrible

Zara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stay at this hotel if you're absolutely desperate... and even then, think twice. I was under the impression that Holiday Express offered a modest, reasonably inexpensive place to lay your head. I found out soon enough I was wrong. I had opted for this choice for a work trip. The lobby is the only thing halfway decent about the place. As soon as you enter the lift, you're greeted by grime and filth. The stench of the corridor and the dirt deep trodden into the carpet is the first thing you see as you make your way to your room. The room itself is an eyesore, scuffed walls and brown muck wedged into the crevices of the bathroom. i should mention that drug abusers swarm the corner of the hotel late into the night. I think the most frustrating thing about my stay was getting my takeaway stolen by staff. Due to poor signal in rooms, the call didn't come through so reception staff decided to gobble my meal instead. When I complained, they did attempt to investigate it. I was told that a staff member did accept the delivery but it magically disappeared of course. They offered me a glass of wine to save face (with thanks to the night manager who tried to get to the bottom of it). In summary, don't stay at this hotel. Save yourself the money and hassle - look elsewhere.
Response from Noel on Mar 24, 2024
Hi Zara, thank you for your feedback. Kind regards, Noel , Night Team, Leader.

8/10 Good

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Operations Manager on Mar 19, 2024
Thanks for the review and feedback, Noelle.All the very best,Robel

10/10 Excellent

Kleoniki, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel to stay with my family. Convenient location.
Stayed 4 nights in Feb 2024
Response from Noel on Mar 14, 2024
Dear Kleoniki, thank you for rating us . We are glad to see that you had a pleasant stay with us. We love to see you again on another occasion. Kind regards, Noel , Night Team Leader.

10/10 Excellent

Pawel

Stayed 1 night in Mar 2024
Response from Noel on Mar 31, 2024
Dear Pawel thank you for your feedback and the score. We are glad to see that you enjoyed your stay with us. We love to see you again on another occasion . Kind regards , Noel , Night Team Leader.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was upgraded and this was appreciated. As well, luggage storage was incredibly appreciated.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 13, 2024
Thanks for the review and feedback.We're pleased to hear that you enjoyed your stay!All the very best,Robel

10/10 Excellent

Roderick

X
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 5, 2024
Roderick, thanks for the amazing review.Best wishes, Robel -

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue staff very helpful good breakfast
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Mar 5, 2024
We appreciate your kind words, PeterBest wishes, Robel -

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 5, 2024
Thanks for your review, Bradley.We’re sorry to hear your time at the hotel wasn’t 5/5. We hope to see you again soon!Best wishes, Robel -

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thos probably was excited five minutes walk from the underground, nextdoor to a weather soon, pub friendly staff great location . Lot's of good shops just around the corner. Eg Bots and saver's. Great place to stay good value for money.
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 21, 2024
Thanks for the review and feedback, Heather.We're pleased to hear that you enjoyed our location and team!All the very best,Robel

10/10 Excellent

Kannan, Depew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Noel on Feb 22, 2024
Dear Kannan, thank you so much for scoring us .We are glad to see that you had a pleasant stay with us, we love to see you again on another occasion. Kind regards, Noel , Night Team Leader.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 21, 2024
Thanks for the review!All the best,Robel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Access to Theatre Land
We were in London to see a show. The hotel is well placed with 2 District line stations within easy walking distance allowing quick access to the West End. The hotel staff were welcoming and efficient, the hotel was clean and well maintained. A comfortable bed in a quiet room. In the morning the breakfast was very good, although like almost all hotels the conveyor belt toasters are rubbish. Bread through twice but even then only extremely lightly toasted.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
Thank you for recommending us in your review!All the best, Robel -

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent hotel in good location in Hammersmith.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on Feb 19, 2024
Thanks for your positive comments.All the best, Robel

6/10 Okay

Cristina

Liked: Staff & service, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
Thanks for choosing our hotel and taking the time to leave a review!All the best, Robel -

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful, professional and knowledgeable. We arrived early and was exhausted from our 8 hours flight and 5 hours difference. However, Willy ( I think that was his name) went to work on getting our rooms ready so we could check-in early to get some redt.
Stayed 4 nights in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
We appreciate your kind words, Paul!See you soon.All the best, Robel -

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 2 day stay,staff very approachable and helpful. Parking very pricey,the only let down. Perfect location.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 12, 2024
Thanks for your positive comments, Paul.See you soon.Best wishes, Robel

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and location
Great price and location. Breakfast was good and staff friendly and helpful. We used the parking. It was so easy and price ok compared with other places I looked at. I had a twin room with my mum. It was quiet with comfortable beds.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 9, 2024
Wow! Thank you for the great review, Sarah.We're so pleased to hear that you and your mum enjoyed your time at our location! All the best,Robel

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Took way too long to check-in, room very far away, poor penmanship on room card - went to wrong floor at first carrying two suitcases. but room was clean and staff were friendly.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review, We're pleased to hear that you found our team, friendly and your room, clean!All the best,Robel

10/10 Excellent

anwili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Hotel Operations Manager on Jan 30, 2024
Thanks for the review!All the best,Robel

8/10 Good

leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
leih, thanks for the amazing rating. We hope to welcome you back and All the best, Robel - Hotel Operations Manager.

4/10 Poor

Anna

Travelled with family
Disliked: Amenities, property conditions & facilities
I never leave bad reviews but the price of this hotel does not reflect the quality of the room at all. Bed was equivalent to what I assume the Flintstones slept on, the hallways smelled of cigarettes and the room heating took forever to work. It wasn’t a dirty room nor hotel but it was difficult to get to sleep with the rail right outside followed by a concrete slab of a bed!
Response from Hotel Operations Manager on Jan 11, 2024
Thanks for taking the time to leave a review, Anna.We appreciate it.It's unfortunate to hear that you didn't have a pleasant experience while staying with us, we want you to have the best time possible!Our team are on site 24/7 at reception so please feel free to contact them and they'll do their best to help.All the very best,Robel

10/10 Excellent

Lowell E

Stayed 8 nights in Dec 2023
Response from HOM on Jan 22, 2024
Thanks for the perfect rating, Lowell E. We hope to welcome you back and All the best, Robel - Hotel Operations Manager.

10/10 Excellent

Helen

Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
Thanks for the perfect rating, Helen. We hope to welcome you back and All the best, Robel - Hotel Operations Manager.

6/10 Okay

VAN

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from - Hotel Operations Manager on Jan 8, 2024
Van, thanks for your feedback.All the best, Robel

10/10 Excellent

Gertrude

Liked: Amenities
Everything was fine we liked our rooms they were a little larger than last time
Stayed 8 nights in Dec 2023
Response from Noel on Jan 2, 2024
Dear Gertrude, thank you so much for taking time to score us, we love to see you again on another occasion. Kind regards, NL

8/10 Good

kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was fantastic.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
We appreciate your kind words, Kirk.Best wishes, Robel -

8/10 Good

Mavis

Travelled with group
Liked: Staff & service, room comfort
Looking tired
Staff were always pleasant and polite. Hotel room , corridors and stairs very tired and ready for fresh paint, clean carpets and bathroom tiles on floor are lifting and sealant around the basin and shower area needs renewing
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thank you for the review and feedback, Mavis!We really appreciate it and thank you for raising the issues that we can improve on!All the best,Robel

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Clean comfortable room. Breakfast buffet was busy but this was expected. Liked the opportunity to access a hot drink anytime and complimentary late checkout as a IHG member. Staff could have been more welcoming. We were asked to leave the table at the end of breakfast and were not thanked for our stay etc. on departure.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for the perfect rating, Carol!Best wishes, Robel -

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for the 5/5 rating, Brian!We hope to see you again soon!Best wishes, Robel -

10/10 Excellent

floyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual positive Holiday Inn Express service
Stayed 3 nights in Dec 2023
Response from - Hotel Operations Manager on Dec 18, 2023
Wow, 10/10! Thanks so much, FLoyd.Best wishes, Robel

10/10 Excellent

Chui Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Dec 14, 2023
Thanks for the review,All the best,Robel

8/10 Good

Rony

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 13, 2023
Thanks for the review, Rony!We really appreciate it.All the best,Robel