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Reviews of Chelsea Cloisters

3.5 out of 5
Chelsea Cloisters
Sloane Avenue, London, England

Reviews

6.8
Rating 10 - Excellent. 375 out of 2067 reviews" "
Rating 8 - Good. 713 out of 2067 reviews" "
Rating 6 - Okay. 476 out of 2067 reviews" "
Rating 4 - Poor. 268 out of 2067 reviews" "
Rating 2 - Terrible. 235 out of 2067 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, amenities
We liked that we could eat in or out. Unfortunately the room we had was only single glazed and over the road from our room was a Sainsburys local that had late night deliveries.
Stayed 2 nights in May 2024

6/10 Okay

fredrick

Business traveller, Travelled with partner
Disliked: Amenities
the lift didn't work, although one did. The room was incredibly noisy as traffic continued throughout the night and the windows were leaky. The shower head was lose and sprayed all over the room unless one held it. The people that worked there were wonderful and were fully aware of the hotel's drawbacks
Stayed 4 nights in May 2024

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quick. response to any.request. Great location. Dining nearby. Shopping about several blocks away. Grocery store next door. Apartments are adequate.
Stayed 5 nights in May 2024
Response from Nadia E.B- Guest Experience Manager on May 18, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

Tania, Mount Stewart

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Nadia - Guest Experience Manager on May 16, 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 Okay

Kathryn

Liked: Cleanliness, property conditions & facilities
The clerks were helpful, but they put me in a room at the ground level. There was little air circulation in the room, so you had to open the windows, but there were no screens on the windows and it was unsafe to sleep at night, anybody could have crawled in the window right from the street. When I told the clerk about it, they didn't seem too concerned because thatvhave CCTV. I asked for a fan to help for circulation. They said they would bring one, but never did. So probably best to stay above the first floor if you're able. I Would strongly advise that they get some kind of screens on the windows to protect from bugs and especially for safety purposes on the ground floor. Also there was no wifi. I have never been in a hotel before that had no Wifi. They did set up a WhatsApp connection so that you could ask them any questions And they were quite quick to respond to your query, even though they didn't always follow through in the way I would Have light.
Stayed 3 nights in May 2024
Response from Nadia E.B- Guest Experience Manager on May 14, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Nicola

Travelled with family
It’s always a bit like coming home when I stay at the Chelsea Cloisters as I lived on Kings Road as a child.
Stayed 2 nights in May 2024
Response from Nadia E.B- Guest Experience Manager on May 13, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Terrible

Ashraf

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are very poorly finished .
Stayed 4 nights in Apr 2024
Response from Nadia E.B- Guest Experience Manager on May 7, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
The hotel does a great job of keeping the property and the rooms clean during your stay. Rooms come with everything you need and it feels very safe inside. Very easy walk to South Kensington Station to get into the city as well.
Stayed 11 nights in Apr 2024
Response from Nadia E.B- Guest Experience Manager on Apr 30, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

2/10 Terrible

SUNA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nadia E.B- Guest Experience Manager on Apr 30, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

6/10 Okay

Janet

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
Stayed 11 nights in Apr 2024
Response from Nadia E.B- Guest Experience Manager on Apr 19, 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
Stayed 1 night in Apr 2024
Response from Nadia E.B- Guest Experience Manager on Apr 19, 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

10/10 Excellent

Paul, Sheffield

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Nadia E.B- Guest Experience Manager on Apr 11, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Excellent

Livinia

Liked: Cleanliness, property conditions & facilities
No frills so reasonable costs. Didn’t realise internet access was an extra so had to re-dress (having gone to bed) to go down to reception to enable.
Stayed 1 night in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Apr 8, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Excellent

Alice

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Apr 2, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Mila

Liked: Cleanliness, property conditions & facilities
Super! This is our first trip to London and we are so glad we found this hotel. The location is perfect, the service is great, (reception is helpful with any question and very friendly) Very clean and nice room with an incredible view (especially at night) In the room has everything necessary for a family. And what is important is the ability to cook & It helps a lot, especially when you are traveling with a small child. The only thing I didn't like was the smell when we checked in. But we quickly resolved this issue and continued to have a great time here without any pretensions. I will definitely come back again. I recommend this hotel for those who value their time and save money.
Stayed 3 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Apr 9, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Bronwyn

Liked: Cleanliness, property conditions & facilities
Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!
Stayed 11 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Mar 26, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Terrible

Calixto

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good as close to lot of Chelsea things but the area thanks to this building and the 24/7 besides is full of dodgy people . Place is full of prostitution, young backpackers and strange people . Never seen a room so dirty and disgusting in my life , how is this place allowed to operate legally is incredible
Stayed 3 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Apr 30, 2024
Dear Guest,Thank you for sharing your feedback. We take all comments seriously and strive to ensure the comfort and safety of our guests. However, I must clarify that the description of the area and the state of our accommodations does not align with our standards or the reality of our establishment.Chelsea is a vibrant neighborhood with a diverse community and a rich cultural heritage. While it is true that our location provides convenient access to many attractions, we do not tolerate any illegal activities in or around our premises. We have security measures in place to ensure the safety and well-being of our guests at all times.Regarding the cleanliness of our rooms, we take pride in maintaining high standards of cleanliness and hygiene. Our housekeeping team works diligently to ensure that all rooms are thoroughly cleaned and sanitized before each guest's arrival. If any issues are reported during your stay, we encourage guests to reach out to our reception team immediately so that we can address them promptly.We apologize if your experience did not meet your expectations, and we appreciate your feedback as it helps us to continually improve. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.Regards,

8/10 Good

Dilip, Poway

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at a strategic location in Central London. The managers made it very convenient for us to extend our stay to two days and made necessary provisions.
Stayed 1 night in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Mar 18, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Derik

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Loved all the amenities in the room. Really helped us save on laundry and not eating out all the time. Perfect for the 2 of us.
Stayed 8 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Mar 18, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

McCall

Liked: Cleanliness
Great for what was needed. Basic up keep is stringly needed. Parking was a joke.
Stayed 2 nights in Mar 2024
Response from Nadia E.B- Guest Experience Manager on Mar 18, 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Excellent

Katina

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Mar 5, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

6/10 Okay

haluk

Business traveller
So so.
6 minutes walking distance the metro. needs renovation. Bathroom is quite small and old. . Nothing special
Stayed 2 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 26, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff so incredibly helpful. Nadia is the absolute best! My family and I visited from NY for a birthday celebration and we were accommodated to the upmost. I was even contacted after check out when we left behind our keys. Great for walking to museums and small cafes.
Stayed 3 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 22, 2024
Dear Adriana,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness
Good stay in London
Property had everything we needed but the temperature in the room was too hot. No heating was on and when reported nothing seemed to be done. The windows open too far to be safe with youngsters around. Otherwise great location and having the means to prepare meals was brilliant.
Stayed 3 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 23, 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

8/10 Good

Mr

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 21, 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Will not be booking again
Rooms are very cramped. Hardly had any sleep because you couldn’t control the heat. First room we were given was in a bad state of disrepair, second room offer was so cramped you had a real job getting around the bed
Stayed 1 night in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 14, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

T

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 12, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 Poor

Johanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not like the pictures! Location was good, but apartment noisy and run down.
Stayed 3 nights in Feb 2024
Response from Nadia E.B- Guest Experience Manager on Feb 10, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Wanjakree

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Feb 7, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our sofa was broken the first night but they came and replaced it the next day with an even better sofa bed.
Stayed 4 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Feb 5, 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 Poor

Jo

Disliked: Amenities
Nice apt, but some shabby bits. Sofa was stained and had cigarette burns on it. Worst thing was the noise! No insulation on the windows at all so it was impossible to sleep. My room was on the ground floor which wouldn’t have helped. Also windows really were not secure either so that was a bit of a worry.
Stayed 1 night in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Jan 30, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Ralph Guest Relations on Jan 26, 2024
Dear Guest, We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable. Warm regards, Ralph- Guest Experience Manager

10/10 Excellent

Kieran

Liked: Cleanliness, room comfort
I totally recommend staying here!
The reception staff were so helpful. The room was gorgeous. I totally recommend staying here.
Stayed 1 night in Jan 2024
Response from Ralph Guest Relations on Jan 25, 2024
Dear Guest Thank you so much for the great review as these are very important to us. I am so pleased you had a nice stay and I hope to see you very soon back at Chelsea Cloisters!

8/10 Good

Lisa

Liked: Amenities
Disliked: Property conditions & facilities
Great location but definitely needs some repairs done.
Stayed 6 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Jan 30, 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Excellent

KIN M R

Stayed 1 night in Jan 2024
Response from Ralph Guest Relations on Jan 25, 2024
Dear Guest Thank you so much for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters !

6/10 Okay

Hannah

Disliked: Cleanliness, room comfort
The sink was dirty, shower didn’t drain well and the sheets had a lot of hairs left on them upon arrival. The tv has little to no channels. The kitchen had a few pots but no plates or bowls.
Stayed 2 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Jan 20, 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, room comfort
Always a great experience
Stayed 1 night in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Jan 15, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Good

shannan, New York

Travelled with partner
The property is not in the best condition but absolutely acceptable for the price. The walls in room peeling on ceiling. Bed linens surprisingly nice! No full length mirror in room. But plenty of mirrors in the hallways near elevator if you need to check out your outfit. 😀. The staff at front desk seem to always be available !! The neighborhood is 5 star !
Stayed 5 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Jan 8, 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

6/10 Okay

Karol

Travelled with family
Liked: Cleanliness
Great location close to South Kensington Station & Natural History Museum. Rented the business penthouse for extra space for our family of 4 for four nights. Disappointed in this unit being advertised as something different…I booked it as it was supposed to have 2 Queen beds and, instead, it had 2 double beds. I could have rented a different place for cheaper. No coffee or tea, kitchen was sparse for supplies, shower water was lukewarm, paint peeling off walls..etc. Enjoyed the location, but wish I had booked somewhere else.
Stayed 4 nights in Jan 2024
Response from Nadia E.B- Guest Experience Manager on Jan 8, 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 Okay

Adriana

Travelled with partner
Disliked: Amenities
Stayed 5 nights in Aug 2023
Response from Nadia E.B- Guest Experience Manager on Dec 30, 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,Nadia E.B - Guest Experience Manager

10/10 Excellent

Prathibha

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Nadia E.B- Guest Experience Manager on Dec 30, 2023
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,Nadia E.B- Guest Experience Manager

10/10 Excellent

Julian

Stayed 1 night in Dec 2023
Response from Nadia E.B- Guest Experience Manager on Dec 30, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,Nadia E.B- Guest Experience Manager

8/10 Good

Miriam

Stayed 4 nights in Nov 2023
Response from Nadia E.B- Guest Experience Manager on Dec 18, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Walking distance from nearest tube station and other amenities.
Stayed 2 nights in Dec 2023
Response from Nadia E.B- Guest Experience Manager on Dec 14, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

Jonty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nadia - Guest Experience Manager on Dec 7, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Terrible

rachael

Travelled with family
Disliked: Cleanliness, room comfort
Not great no heating and paint flaking of the walls and ceilings the flooring was coming up by the bathroom door and water marks running down the wall
Stayed 1 night in Dec 2023
Response from Nadia - Guest Experience Manager on Dec 5, 2023
Dear Guest,Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We take such matters seriously, and your feedback is crucial in helping us address and rectify these issues promptly.We apologize for the lack of heating in your room, and we are actively working to resolve this matter to ensure the comfort of our guests. Additionally, we have noted your comments about the paint flaking off the walls and ceilings. Our maintenance team will inspect and address these cosmetic issues to maintain the overall aesthetics of our room.Please be assured that we are committed to ensuring that your next visit meets the high standards we strive for. If there are any additional details or specific room information that could help us address these concerns more effectively, please feel free to provide them.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it right during your next stay with us.Kind regards,

8/10 Good

Nenad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Whatever history this hotel has, it's not warranted. It has a serviceable kitchen (fancy microwave, stove top, fridge, pots and pans, and all kinds of cutlery) with a store very close by, which is perfect and a lot cheaper than eating out. It comes with a kitchen table and two chairs, and also a very welcome space heater. It's honestly perfect for excursions into the city, and the tube is a 10min walk. It was clean and quiet, and we got good rest for all the 8 nights we stayed there. The only problem is that the booking on Expedia didn't match the room - booking said pull-out sofa, but it had none, and the 'parking available' needs a giant asterisk... there is expensive paid parking, or street parking.
Stayed 8 nights in Nov 2023
Response from Nadia - Guest Experience Manager on Dec 5, 2023
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Excellent

Bryce

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Nadia E.B- Guest Experience Manager on Dec 18, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Excellent

vivienne

Business traveller
Liked: Cleanliness, room comfort
Helpful staff
Great stay, very helpful staff.
Stayed 2 nights in Nov 2023
Response from Nadia - Guest Experience Manager on Nov 22, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

8/10 Good

Fred

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Nadia - Guest Experience Manager on Nov 22, 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,