The TV did not work. The toilette was not clean, the soap bottle in the shower and in the sink could not get the soap out. The box of tissues was empty and when I ask for more, i receive the answer that I need to go down to take them. I complaint about that and i received a message that i was being rude. Rude because after all of those thinks I was requesting a good service?. A lot of doors to get into the room. It was very uncomfortable with luggage. The place is not prepared for that. On the other hand..it is a good location to get into many places in London but definitely, based on the attention, it is something that we need to consider in the future. I was a lot of very good experiences in the best western hotels, but now, that was not the case. I think I can let to try different option for my staying during the week of Dec 11th