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Reviews of Trivelles Liverpool

3.5 out of 5
Trivelles Liverpool
233 Stanley Road, Liverpool, England

Reviews

6.4
Rating 10 - Excellent. 13 out of 96 reviews" "
Rating 8 - Good. 31 out of 96 reviews" "
Rating 6 - Okay. 24 out of 96 reviews" "
Rating 4 - Poor. 14 out of 96 reviews" "
Rating 2 - Terrible. 14 out of 96 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’M A HUMAN GET ME OUT OF HERE!!!!
Absolutely shocking! Turned up the place looked shut down and abounded all smashed windows and graffiti all over walls. Knocked on door to see if I got the wrong address and they said my room was cancelled because toilet was broken! Well I wouldn’t of stayed there but the fact they didn’t contact me before hand to say the room was cancelled is bad, AVOID!!! Wish I took pictures but I will next time in Liverpool!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely room and cheerful staffing Will be staying again on our next visit to the area
Stayed 1 night in Jan 2020

8/10 Good

Angela

Liked: Room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, stopped three nights while working locally, the rooms were clean, comfortable & modern, plenty of choice for food, numerous takeaways very close by.
Stayed 2 nights in Jan 2020

2/10 Terrible

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ams on Oct 22, 2019
Dear Christian; thank you for taking time to write this review about us.and I am sorry that we don't provide late check in service, as our reception is opened until 11 pm only. inspite we are keeping the phone open only for emergency cases. And sorry again that we don't refund for the non refundable booking specially if you call for refund in the next day to your booking day, as we reserved the room in your name. sorry again for any inconvenience, and hope things will not go this way in your next visit.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2019
Response from Ams on Oct 22, 2019
thank you Sandra , and will try to overcome any laking, and improve our service

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing i need for an overnight stay,clean & good value for money.
Stayed 1 night in Aug 2019
Response from Ams on Oct 22, 2019
thank you John, and looking forward to welcom you again in our hotel

8/10 Good

Lucy, Swadlincote

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night stay. £5 in a taxi to town.
Not bad but not great area. Rooms are fine and comfortable.
Stayed 1 night in Aug 2019

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, room comfort
Basic but value for money
Stopped here for a family night out in Liverpool. Hotel doesn't look great from the outside but interior is fine. Rooms were basic but clean and comfortable. Gent on reception was polite and welcoming. Have no real complaints other than the photos are a little misleading.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
very run down area building outside very run down rooms very small
Stayed 7 nights in Jul 2019

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
when I arrived with elderly family members we had to go through a door that looked like the entrance door to a prison. Check in, we were checked in to rooms that were occupied or not ready to be. Man on reception not helpful, chewing and slapping his gum whilst talking to patrons. Bedding was suspect and rooms not clean. Room doors opened without the keycard. looked nothing like pictures online.
Stayed 3 nights in Jul 2019

8/10 Good

B

Liked: Cleanliness, staff & service, room comfort
Better than you might think
Chose this hotel because it's within walking distance of Anfield. Not the best of areas but it was quieter than we expected. Welcome was friendly and helpful, bed was comfortable and everywhere was clean, although there was a little damage to the decor. On-street parking was surprisingly easy too.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Did not use the property.Too far from my destination.Reception advised me to ask for cancellation and refund.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is what it says on the tin. Cheap, cheerful and adequate for somewhere to stay for one night. Ritz it isn't, but based on price, I never expected that!
Stayed 1 night in Apr 2019
Response from Guest Relations Manager on May 29, 2019
Dear Andrew, Thank you for your review. Its great you found our hotel cheap, cheerful and adequate! Hope to welcome you back soon

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting - DO NOT STAY HERE
I can only start with this place need's shutting down! I had the pleasure (SARCASTIC) of staying here over the weekend and want to write about my experience. We had booked the Grand National - Aintree and decided to stay at the Trivelles as the reviews looked okay-ish and the price was around in line what I was expecting to pay (Around £120 Per Night). We had turned up to the hotel down Stanley Road with the hotel exterior having a locked front door, covered in graffiti, missing top windows, holes in the building and can only describe 1-2 years of rubbish been collected around back. (Taxi Driver dropped us off describing this as the area for lowlifes, homeless, Drug addicts & overall some nasty people!) I rang the doorbell to enter and we was checked by a member of staff. Heading up to the room we found holes in the ceiling on the top floor and was greeted with the god awful smell of rubbish (clearly the rubbish outside harvesting). The room walls was cracked, bed having marks, shower not working properly and the floors been sticky - I don't even want to imagine... Complained about the rubbish smell the most as it was almost unbearable and the staff could only advise moving rooms which was not going to help as it was through out the building. Clearly knew of what we were referring too. Spent £450 on 2 nights for 4 guests so couldn't just walk away and not having enough money to spend this amount again. You couldn't pay me to stay here again DO NOT STAY HERE
Stayed 2 nights in Apr 2019
Response from Guest Relations Manager on May 29, 2019
Dear William, We were most surprised to read your feedback, especially after all the efforts we go to ensure our accommodation is of a great standard. We take cleanliness very seriously and always ensure our rooms are of a high standard for all our guests. We are surprised by the taxi driver's comments about the area, they don't correspond with any of our other guest's feedback. Thank you for choosing Trivelles Liverpool

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay .very friendly staff and very clean and tidy
Stayed 1 night in Feb 2019
Response from Guest Relations Manager on May 29, 2019
Dear David, Thank you for choosing our hotel and for giving us a perfect rating! Its great that you found our hotel clean and tidy! Your kind words about our staff will be passed on! Thank you for choosing Trivelles Liverpool

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
We arrived late on the night from the airport was shown the room which was basic ,small tv,little toilet hand basin and shower cubical .The place is old converted pub or office and the work done was poor with floor sloping and tiles in bathroom wobbly the radiator on the wall was leaking and when I asked he came back to room with a small spanner ,this was not what he needed so I told him to leave it so he put a towel down until morning. Next morning we were out early thinking we would get back to all sorted but the room was never entered so no change of towels or radiator mended we left next morning early vowing to never go back again.
Stayed 2 nights in Feb 2019
Response from Guest Relations Manager on May 29, 2019
Dear Guest, Guest satisfaction means a lot to us, which is why we take all kinds of feedback very seriously. Your feedback certainly offers us an opportunity to go back and further improve. Thank you for choosing Trivelles Liverpool

8/10 Good

Jake

Liked: Staff & service, property conditions & facilities, room comfort
Fine place close to Anfield. Reception was easy and room had what you needed. Thanks.
Stayed 1 night in Dec 2018
Response from Guest Relations Manager on May 29, 2019
Dear Jake, thank you for your review. So glad that you enjoyed your stay with us and you found our hotel ideally located as we are close to Anfield! Thank you for choosing Trivelles Liverpool

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing
Check in took a while as no one was at reception. Room was small but clean, and en suite was nice. Location fairly close to Liverpool centre. However, barely slept at all. The walls are paper thin, and could hear the couple next to me arguing all night. Reception isn’t manned so no one was there to assist. I was so cross I left very early in the morning, after about 2 hours sleep. Again, no one was on reception so no one to complain to. Unfortunately wouldn’t stay again - and would have asked for my money back if there had been anyone to ask!!
Stayed 1 night in Oct 2018
Response from Guest Relations Manager on May 29, 2019
Dear Guest, we apologise that your stay was inconvenienced by noise. However, we have provided an emergency number for when any assistance is required. Thank you for choosing Trivelles Liverpool

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap room but comfortable
Had a comfortable nights sleep Room was clean Good shower Pity it is away from the city centre but that is reflected on the price of the room Would use it again
Stayed 1 night in Sep 2018
Response from Guest Relations Manager on May 29, 2019
Dear Leonard, thank you for your review. Its great to hear that you had a good comfortable sleep, and you found our rooms clean! Hope to see you soon. Thank you for choosing Trivelles Liverpool

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Poor location
No hotel parking, rooms not cleaned daily, really bad smells. Rooms need a good clean, and beds tidied and bathroom cleaned
Stayed 3 nights in Sep 2018
Response from Guest Relations Manager on May 29, 2019
Dear Guest, Thank you for taking the time to share your feedback. We were most surprised to read your feedback, especially after all the efforts we go to, to ensure our accommodation is of a great standard. Please note that no parking is stated on the booking page. Thank you for choosing Trivelles Liverpool

4/10 Poor

George V.

Bed very uncomfortable
Bed is very uncomfortable. Small and cheap mattress. The guy was nice enough to give me a charger and it is almost walking distance from the stadia. Downton is not very close and the bus is 2.30 each way
Stayed 1 night in Aug 2018

6/10 Okay

pedro, london

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
the only bad thing ,morning shower without hot water,that was all.good room size,nice tv,great staff,good size toilet,comfy bed
Stayed 1 night in Jun 2018
Response from Guest Relations Manager on May 29, 2019
Dear Pedro, thank you for your review. Your kind words about our staff will be passed on, and we hope to welcome you back soon! Thank you for choosing Trivelles Liverpool

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mattress in very bad condition. Walls too thin (you can hear your room next door),
Stayed 2 nights in Apr 2018

2/10 Terrible

lin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
noisy. cold.
very very bad. dont go.small room. tiny bath. cold. and very very very noisy!
Stayed 1 night in Apr 2018

2/10 Terrible

Maggie, Dundee, Scotland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not central
Did not stay room smelled musty. Advertised as central 5 min walk to town it was not. Meant to have private parking it was on main road.
Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
I stayed there for a night on my way to holidays. Staff was really nice and helpful, room was lovely and clean. I will definitely remember it if I'll be planning any trips to Liverpool.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good value, but basic
Hotel was cheap staff were nice. Place was clean. Get what you pay for. However the bed was very uncomfortable- you could feel each spring! Change the mattress and this place would be an ideal stay over for a football game! Everton and Liverpool are just round the corner!
Stayed 1 night in Mar 2018

6/10 Okay

tricia, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and staff helpful.
Lots off things to see in and around the city museum and the Warriors ferry across the Mersey the cavern club where the Beatles played before they became famous.
Stayed 2 nights in Feb 2018

10/10 Excellent

lol, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff but small room
The staff were lovely an understanding of anything, all quite polite. The room on the picture looks quite large but it’s not that big, bathroom was clean but shower was big but water kept going on and off.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Great staff Limited hot water Not soundproof enough Slightly uncomfortable bed
Stayed 1 night in Feb 2018

6/10 Okay

Ezekiel, Singapore

Liked: Staff & service
Stay at Trivelles
Hotel was not what I expected. Small and it is not for fussy people. Hotel staff was excellent especially Livia
Stayed 3 nights in Nov 2017

8/10 Good

oscar, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, friendly area, very close to Anfield, great room, very cosy
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Kindly change the pillows.Not comfortable at all. staff is friendly and helpfull.Bathroom was very clean.
Stayed 2 nights in Oct 2017

10/10 Excellent

gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for the money
Room was clean, was a little hard to find. Service was very good.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, the staff was very friendly and informative (can tell you plenty to do in town) and the place slightly was accessible to public transportation.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great staff, they were extremely polite and considerate. It was tough to find and the area is not close to Liverpool city center and a 20-30 minute walk to either football stadiums.
Stayed 1 night in Aug 2017

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2017

4/10 Poor

daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel rough area
Hotel was nice but in rough area no food at hotel which was not good
Stayed 1 night in May 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel
Would not recommend this hotel at all! Unless you like hearing the sound of people throwing their guts up every night outside your window, which was broken by the way and having other hotel users screaming at the top of their lungs and blasting music All through the night! Awful weekend never again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just in the right place to get into town
Exactly what we needed somewhere to sleep at the end of the day

10/10 Excellent

D , bronx nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time there!
I would go back! The only thing I would recommend is have better access to food! The hotel is nice but the neighborhood lacks amenities!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Philip

Disliked: Staff & service
Avoid this one, and stay closer to downtown.
The bad location made it a terrible choice.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed in various Trivelles and never disappoint,area not the best but not the worst.easy check-in

4/10 Poor

Helen, Scunthorpe

Disliked: Property conditions & facilities, room comfort
Hotel was to far out had to get either buses or taxi into the centre so as this into your cost. Not in a very nice area.