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Reviews of Staybridge Suites Liverpool Syra, an IHG Hotel

3 out of 5
Staybridge Suites Liverpool Syra, an IHG Hotel
439 Electronics Pkwy, Liverpool, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 504 reviews" "
Rating 8 - Good. 132 out of 504 reviews" "
Rating 6 - Okay. 37 out of 504 reviews" "
Rating 4 - Poor. 19 out of 504 reviews" "
Rating 2 - Terrible. 10 out of 504 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tesla supercharger nearby
Stayed 1 night in May 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold water tap in bathroom was broken/Missing Full kitchen was chosen and bags of coffee was provided but NO Coffee Maker !
Stayed 2 nights in May 2024
Response from Sandi Bridge - Customer Service on May 21, 2024
I am so sorry you were missing items. Was the front desk able to assit you? We strive to make our guests' experience here enjoyable and positive. Thank you for advising us of these issues so that we can continue to improve our service.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Kaity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was spacious. There was ample free parking. Rooms were clean and had a nice kitchenette. Staff was friendly. Just wish it was more affordable
Stayed 1 night in May 2024
Response from Sandi Bridge - Customer Service on May 21, 2024
We are so glad you enjoyed your stay at our hotel. We hope to see you again when you are back in the Syracuse area.

6/10 Okay

Martha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I loved the size of our room with the kitchen - it looked like an apartment. However the mattress was hard and very noisy
Stayed 1 night in May 2024
Response from Sandi Bridge - Customer Service on May 15, 2024
We are so glad your found our rooms spacious and comfortable. Our all-suites property offers full kitchen set ups in each room.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from Sandi Bridge - Customer Service on May 15, 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool! We hope to see you again!

8/10 Good

Bikash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sandi Bridge - Customer Service on May 15, 2024
We hope you enjoyed your stay with us and that we'll see you again!

10/10 Excellent

Vashti

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, loved our stay
Stayed 4 nights in Apr 2024
Response from Sandi Bridge - Customer Service on Apr 30, 2024
We are delighted that you enjoyed your stay with us! We hope to see you again!

2/10 Terrible

Dalindyebo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff were lovely but the first room we stayed in was not vacuumed and the room we were transferred to had uncleaned stains on the couch (which we cleaned ourselves), on the carpet, as well as crusted on particles in the bathroom and kitchen, which we cleaned ourselves. The place was a little run down but that would have been workable if not for the terrible clean issues.
Stayed 1 night in Apr 2024
Response from Sandi Bridge - Customer Service on Apr 25, 2024
We are sorry you had this experience. That is not the way we operate our hotel. Please accept my apology and we will look into how that may have happened and how to rectify that situation in the future.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Would stay again.
Stayed 3 nights in Apr 2024
Response from Sandi Bridge - Customer Service on Apr 19, 2024
We are so happy to hear that! We look forward to seeing you again when you are in the Syracuse NY area. Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

6/10 Okay

Joan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Mattress wasn't the best quality though. We'll stay again however because they carried Epoch Times newspaper. First hotel I've seen with a conservative newspaper, yay!
Stayed 2 nights in Apr 2024
Response from Sandi Bridge - Customer Service on Apr 17, 2024
Mattresses are on our list of new items. We hope you'll stop back and stay with us again when you are visiting Syracuse.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent overnight stay. The staff were friendly and breakfast was pretty good. They offered fresh berries and other fruits which is a big plus. The hotel is in need of new beds, bedding and chairs. The sofa bed mattress had yellow stains and the room did not come with bedding until requested. There were holes in the blanket. Definitely need a revamp of these items.
Response from Sandi Bridge - Customer Service on Apr 4, 2024
We are looking forward to new items as well! We hope you'll be back in the area after that has happened. Thanks for staying at the Staybridge Suites Syracuse/Liverpool!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Following a snow fall, sidewalks connecting the parking lot in front of hotel wasn’t cleared causing a long walk around on icy driveway. Furniture in room is badly worn with torn cushions.
Stayed 1 night in Mar 2024
Response from Sandi Bridge - Customer Service on Mar 25, 2024
We are sorry your experience wasn't quite what you expected. Please know that we will look into this and see where we can improve. We hope you'll give another chance on your next stop in Syracuse!

10/10 Excellent

Latisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed 2 times In the Pass 3 weeks My Boyfriend lives in Syracuse and We love it here. It makes us Feel like it’s our Apartment not a Hotel. Will stay here Everytime I come in town
Stayed 2 nights in Mar 2024
Response from Sandi Bridge - Customer Service on Mar 14, 2024
That is great! Our all-suite property is made to feel that way. We look forward to seeing you again!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weekend breakfast was made even better with Mary. She absolutely made our stay here a thousand times better. Thank you!
Stayed 4 nights in Mar 2024
Response from Sandi Bridge - Customer Service on Mar 11, 2024
Thank you for the kind words! Yes Mary is one of our gems and we so appreciate all she does for us. We are so glad you were able to meet her! Thank you for staying at the Staybridge Suites Syracuse!

8/10 Good

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sandi Bridge - Customer Service on Mar 4, 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

6/10 Okay

Robert Scott, Katy

Stayed 3 nights in Feb 2024
Response from Sandi Bridge - Customer Service on Mar 4, 2024
Please let us know how we could make your stay better. We value our guests' input!

10/10 Excellent

Jimaka

Stayed 1 night in Feb 2024
Response from Sandi Bridge - Customer Service on Mar 21, 2024
Thank you for staying with us! We are so happy that your stay was positively memorible. We look forward to seeing you again.

10/10 Excellent

Sherrill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 1 night in Jan 2024
Response from Sandi Bridge - Customer Service on Feb 17, 2024
We are so happy that you enjoyed your stay at our hotel. We hope to see you back sometime!

8/10 Good

April, midway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice place to stay needs more stuff around it and it’s set off the road parking lot needs some better lines and such. Guy who checked us in was super nice.
Stayed 1 night in Feb 2024
Response from Sandi Bridge - Customer Service on Feb 17, 2024
Thanks so much for staying at our hotel and we hope to see you again!

10/10 Excellent

Donald

Stayed 2 nights in Jan 2024
Response from Sandi Bridge - Customer Service on Feb 17, 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

6/10 Okay

DOUGLAS

Stayed 2 nights in Jan 2024
Response from Sandi Bridge - Customer Service on Jan 16, 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to the Suites
My stay at the Suites was one surprise after another. I had my dog with me and the $75 fee was a surprise. The Suites charges $75 for 1-6 days. It was a bit much for one day I thought. Then, the man at desk told me there was a complimentary evening meal. We fed the dog, too. I could not figure out how to make the dvd player work in the room so maintenance came and started it for us. We asked if there was a place in the hotel to get popcorn. Roy said he didn’t think so. About a half hour later there was a knock on our room door. The maintenance man had gone to the store and bought us a bag of popcorn. He wouldn’t let us pay for it. Everywhere I went with my dog, the staff were so gracious. Mary fed the dog breakfast bacon. Put that the suite was clean and super comfortable, I give this place all the stars I can give it.
Stayed 1 night in Jan 2024
Response from Sandi Bridge - Customer Service on Jan 16, 2024
Hi Dawn - We are so glad we were able to make your experience at our hotel positively memorible! Thank you for staying with us and we look forward to you visiting us again!

10/10 Excellent

hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandi Bridge - Customer Service on Jan 16, 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Daria

Stayed 1 night in Dec 2023
Response from Sandi Bridge - Customer Service on Feb 7, 2024
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 29, 2023
Thank you for choosing Staybridge Suites Liverpool NY. We appreciate your feedback. We strive to ensure each guests stay is comfortable and enjoyable . we Hope to see you soon. Have a wonderful new year.

8/10 Good

Rosalie

Stayed 1 night in Dec 2023
Response from FOM on Dec 26, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites SYRACUSE (LIVERPOOL).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or staybridgeom@staysyracuse.com.Sincerely,ESTER ELAQUE staybridgeom@staysyracuse.com

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023

6/10 Okay

Ivan

Stayed 1 night in Dec 2023

8/10 Good

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
This was a stop on a journey, quick in and out. Easy to find, super friendly, helpful staff. Clean and well appointed with easy Wi-Fi! Loved the kitchenette idea, even if I didn’t use it. Highly recommend.
Stayed 1 night in Nov 2023
Response from Michelle General manager on Nov 22, 2023
Good morning Kim and thank you very much for the review. I will share this review with my staff this morning and we hope to see you another time. Have a great Thanksgiving. :)

10/10 Excellent

Barbara

Liked: Staff & service
Stayed 14 nights in Nov 2023
Response from Sandi Bridge - Customer Service on Nov 16, 2023
We are delighted you enjoyed your stay! We hope to see you again!

6/10 Okay

Suzanne

Travelled with partner
Liked: Staff & service
Staff was very helpful and friendly. Gym had broken equipment. Room smelled like smoke. General condition was dated and worn.
Stayed 2 nights in Nov 2023
Response from Operations Manager on Nov 10, 2023
Thank you for staying with us at Staybridge Suites Liverpool . We appreciate your feedback. We apologize for the broken equipment ,we are currently awaiting parts and will be up and running soon. We hope you stay with us again in the future.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean & Convenient
The hotel was clean and comfortable. Close to Syracuse University which is what we were looking for. The breakfast staff were incredibly friendly and provided great service. Overall, it was a good experience and we would stay here again.
Stayed 3 nights in Nov 2023
Response from Sandi Bridge - Customer Service on Nov 6, 2023
We are so glad you enjoyed your stay at the Staybridge Suites Syracuse! We hope to see you again!

10/10 Excellent

Sherrill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located near places we wanted to go to. The breakfast was good, only down side was they were out of a few things.
Stayed 1 night in Oct 2023
Response from Sandi Bridge - Customer Service on Nov 6, 2023
Thanks so much for staying at the Staybridge Suites Syracuse! We hope to see you again!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean suite. Staff very helpful.
Stayed 2 nights in Nov 2023
Response from Sandi Bridge - Customer Service on Nov 5, 2023
We are so happy your stay was positive! Thank you for staying at the Staybridge Suites Syracuse/Liverpool NY!

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Room for improvement
Room was somewhat clean, however, hair left in the bathroom sink. The bed was not comfortable, just an old spring matress that was sinking in the middle. Room refrigerator wasn't cold enough to keep the food cold. Breakfast is only served at 7h30 am, which isn't really conveinient if you are there for work and leave early. Also, the gym equipment all require maintenance. There is better for the price.
Stayed 2 nights in Oct 2023
Response from Sandi Bridge - Customer Service on Nov 2, 2023
Yes; our breakfast on weekends does begin at 7:30am. We are so sorry if that wasn't explained at the time of booking. We strive to keep our guests happy; please let us know if there are issues we can fix while you are in house. Thank you for the information you've provided.

6/10 Okay

Denice

Stayed 1 night in Oct 2023
Response from Sandi Bridge - Customer Service on Nov 2, 2023
Thank you for your feedback.

10/10 Excellent

InSook

Stayed 1 night in Oct 2023
Response from Sandi Bridge - Customer Service on Nov 16, 2023
Thank you for staying at our hotel! We are so glad your stay was positively memorible!

8/10 Good

Deirdre

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on Nov 2, 2023
Thank you for your response.

10/10 Excellent

Christopher

Stayed 3 nights in Sep 2023
Response from Sandi Bridge - Customer Service on Nov 2, 2023
We are delighted that you enjoyed your stay! Thanks so much for your response!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Nights at Staybridge Suites
Enjoyable stay, a little confusion initially finding the hotel when GPS was set to Electronics Pkwy address (it's beside/behind a now vacant Ramada Inn building). The room was very clean and comfortable, worked well for our 2-night stay with the full fridge and couch with lounge end. Breakfast was fine, we did not take advantage of the light supper that was offered 5:30 - 7:00. Only issue that might make us consider an alternative next time is that it appears to be in the flight path from the Syracuse Airport, so intermittent and reasonably loud flight noise when trying to get to sleep! Otherwise location was good in relation to interstates, Destiny USA and restaurants. One snafu - somehow we were checked out after one night and had to be checked in again!
Stayed 2 nights in Sep 2023
Response from Michelle General manager on Sep 27, 2023
Thank you for your feedback, we are having a review contest here at the hotel, this truly helps my staff gage preceptive on areas to work on. So thank you for any feedback and we hope to see you in the future. Bye for now!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
It was wonderful. Price went up for our date ,then I realized it was a big SU home game 😄 .I would like to recommend a 2nd waste basket in the bathroom area
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on Sep 25, 2023
We are so delighted that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on Sep 25, 2023
Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terribly uncomfortable and NOISY beds.
The beds were so bad and so noisy! They could not give us an accessible bathroom but gave use one with a broken and unsafe toilet. I’ve maker broken. Disposal broken. Sink clogged. Room was worn out and in need of much maintenance (room 556). We had to change room for day two.
Stayed 2 nights in Sep 2023
Response from Sandi Bridge - Customer Service on Sep 19, 2023
We are so sorry you were unable to purchase an accessible room. Thank you for letting us know that there was an issue with that room so that we can fix it. We are sorry your stay wasn't what you had expected.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on Sep 14, 2023
We are delighted that you enjoyed your stay! We hope you will stay with us again when you are in the Syracuse/Liverpool, NY area.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Staff very friendly and helpful! Stayed here when in town for the NYS Fair. Enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Sandi Bridge - Customer Service on Sep 2, 2023
Thanks for staying at the Staybridge Suites Syracuse/Liverpool! We are so glad you enjoyed your stay.

10/10 Excellent

Dan

Travelled with family
Liked: Amenities
quick check in, clean
Stayed 1 night in Sep 2023
Response from Sandi Bridge - Customer Service on Sep 2, 2023
We are so glad we could make your check in smooth. We hope you'll stay with us again when you're in the Syracuse, NY area.

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well-kept. The front desk staff were polite and accommodating. My bed was very comfortable, although the sheets had an odd smell. I could have asked for a bed change but did not. The breakfast was okay. I would return to the hotel for a short stay.
Stayed 2 nights in Aug 2023
Response from Sandi Bridge - Customer Service on Sep 1, 2023
We are glad you enjoyed your stay. If you ever need anything while our guest, please let us know. We are delighted to assist you!

10/10 Excellent

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was quite and roomy.
Stayed 1 night in Aug 2023
Response from Sandi Bridges on Aug 20, 2023
We are delighted your stay was good. We hope to see you again!