Bar (on property)
Check availability

Reviews of Mercure Haydock Hotel

3.5 out of 5
Mercure Haydock Hotel
Penny Lane, Haydock, St Helens, England

Reviews

7.8

Good

Rating 10 - Excellent. 291 out of 720 reviews" "
Rating 8 - Good. 198 out of 720 reviews" "
Rating 6 - Okay. 107 out of 720 reviews" "
Rating 4 - Poor. 57 out of 720 reviews" "
Rating 2 - Terrible. 67 out of 720 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Older hotel. No lift for our second floor room. Toilet had issues flushing.
Stayed 1 night in May 2024
Response from GM on May 9, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Babajide

Liked: Cleanliness, staff & service, amenities
Pleasant stay, good nights sleep.
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

4/10 Poor

Mario

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Did not get the room I booked for and paid extra to get. When I mentioned it to the old chap on reception he said they have no rooms available, but the car park was not full! I had arrived late and find this hard to believe. He said they would sort something in the morning and he would leave a note. I explained to a lady with dark hair on reception Maria was her name and she was not sympathetic or understanding and giving off an angry vibe. Just some advice for you go on a hospitality course! Our company will now not be staying at your hotel because of you. 3 of our staff have mentioned you to me for other reasons. So in a nutshell I didn’t get a refund for the room and finger crossed none of you encounter the wrath of Maria!
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service
Window didn’t open. Hair in the bath
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We arrived late in the evening with a young child, the check in process was simple and we were in our room in no time at all. The hotel was very clean, and extremely quiet over night given how busy the hotel was. The staff at breakfast were attentive and very friendly, overall a lovely stay, and I'd highly recommend
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Marion

Travelled with partner
Stayed here twice & always been most enjoyable this time though rather annoying as children were running about corridor til late on first night other than that fine
Stayed 3 nights in Mar 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite amd helpful staff
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Annemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a friendly hotel near hydock park which was great location
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Andrew

Liked: Staff & service, amenities
Disliked: Cleanliness
Room smelt of stale urine. Pint of lime and soda £6!!!
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 Terrible

Fran

Travelled with family
Liked: Property conditions & facilities
Hotel rooms freezing.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Good

Patricia, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean property - nice bar area - and free parking!
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Erin

Travelled with family
Some staff I encountered were friendly while others were not. When we bought treats we had to wait for the front desk staff to return, and it seemed their either hate their job, or we were an inconvenience to them. It’s also strange that children under the age of 16 have to be accompanied IN the pool. It was upsetting that my son couldn’t use the pool because I couldn’t go in the water.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel will definitely be staying again.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great base for an event nearby. It was clean and tidy, quiet and friendly. Has its own restaurant and plenty of places to eat nearby. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Kenneth

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice visit
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor food spoilt weekend
Warm welcome from reception staff, room was spacious, clean and bed very comfortable. The window frame was black with some damp stains. The bar and restaurant staff were great. Ludya was our server both nights and very attentive and helpful. We had to complain about the cooking of a steak and a steak sandwich which the meat was more than well done. I had a plant based burger and it was flavourless and the bun was chewy. Breakfast was good but overall the food was not of a standard that matched the price charged. Food also took a long time to arrive. There was one server who joked inappropriately saying did my husband want a bib like her children because she had heard me comment to him when some cheesecake fell of his spoon. If I needed to stay here again I would go out to eat somewhere local.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 Okay

Alan

Initial appearnces can be deceiving
Hotel looked lovely on arrival. Check in was good but was charged again for rooms when we had already payed. Thgis was rectified but surely they should have had a record of this. The kettle in the room didnt work. The cold tap in the bath didnt work. There were marks on the bathroom mirror. The general feel was if the room had been serviced before our arrival it hadnt been done properly.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 Terrible

Damian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable bed, clean room. Fan heater provided to top up heating Bathroom paintwork on door flaking. Excellent power shower
Stayed 3 nights in Feb 2024
Response from GM on Feb 13, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Alban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Brilliant staff
Stayed 3 nights in Jan 2024
Response from Gm on Feb 5, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff at the hotel where fantastic really helpful and friendly and made the stay very enjoyable
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Phil

Travelled with group
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, perfect in every way
Loved this hotel. Little Gem
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Geoff

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel.
Comfortable hotel, with friendly and helpful staff. BUT.... Unhappy that they charged £100 to my debit card on arrival, and then the full cost of the stay on departure as well. I wasn't told that the £100 would take 5 days to be refunded, until I rang after seeing both charges on my bank statement. Not happy with this, and will be unlikely to stay again.
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 Okay

Paul

Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Good

ROBIN

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
Nice business stay
Stayed 1 night in Jan 2024
Response from Gm on Jan 14, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

Keith

Business traveller
Liked: Room comfort
Business stay
Good stay for the money. Room needed some attention? No shower gel in room, requested but did not arrive..Probably will not return.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Hotel very convenient and good standard. Staff very helpful. Room was fine just the bathroom very dated..overall good stay
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Kirsty

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel. Great sized room, lovely facilities, some amazing little touches. Staff were very helpful and friendly. Have already booked to stay again.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. The hotel was outstanding The Amenities in house fantastic. Will be staying again definitely. Breakfast was fabulous.
Stayed 2 nights in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

jessica

Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

grahame

Stayed 2 nights in Dec 2023
Response from GM on Jan 21, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

4/10 Poor

Harry

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Be aware of this hotels games.
Stayed here over Christmas from the 24th to the 27th 1st night went down to the bar for a single whisky this came to £12 came down Later for single whisky and a pint came to £12.01 so watch for this, my booking was also with breakfast which i had everyday except from the last day as they said i wasnt on the breakfast list knowing fine well i was, they were just wanting more money, my dad stayed over on the 25th to the 27th his room was 231 and ceiling in bathroom half falling down plus they tried the breakfast trick with him too. Saying he wasnt on the list even though he payed extra to get breakfast.
Stayed 3 nights in Dec 2023
Response from GM on Dec 30, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Good

Jennifer

Stayed 2 nights in Dec 2023
Response from Gm on Dec 30, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Wayne

Stayed 2 nights in Dec 2023
Response from GM on Jan 31, 2024
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

2/10 Terrible

David

Over busy and very noisy. You could have told us when we booked!
Stayed 1 night in Dec 2023
Response from GM on Dec 23, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 Good

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 23, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Alban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Brilliant staff
Stayed 3 nights in Dec 2023
Response from GM on Dec 23, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Dec 23, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 Okay

James

Travelled with group
There were footprints on the floor in the bathroom some of the lights didn’t work there was black lines in the water jug of the nespresso machine no bottle opener for the drinks in the mini fridge and no soap dispenser at bath level just next to the sink and high level showe
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 Terrible

Lee

Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 Excellent

Morne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with stay. Will come again.
Stayed 1 night in Nov 2023
Response from GM on Dec 5, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 Good

S

Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the privalage room
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager