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Reviews of Homewood Suites by Hilton Little Rock Downtown

3 out of 5
Homewood Suites by Hilton Little Rock Downtown
400 River Market Avenue, Little Rock, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 390 out of 633 reviews" "
Rating 8 - Good. 135 out of 633 reviews" "
Rating 6 - Okay. 48 out of 633 reviews" "
Rating 4 - Poor. 37 out of 633 reviews" "
Rating 2 - Terrible. 23 out of 633 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Well the keyed entry into the building and parking garage threw me at first, but realizing it added safety in the middle of the city made it worth it. Definitely felt safe once inside! Great facility, comfortable, lots of great breakfast options in the middle of the week. The firepit and pool looked awesome from the window. Only stayed 1 night for medical reasons though, so didn’t get to use it. Would definitely stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Viktoriia, Waco

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We liked the large rooms, ample breakfast, and friendly staff, but did not enjoy the $17 per day parking fee!
Stayed 3 nights in Apr 2024

10/10 Excellent

Maranatha Home

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't really have much nice choices of food to pick from for breakfast. If you don't care much about too many choices on breakfast then the facility will be great for you.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sehyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Irene

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Donna, Fairdealing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved their Wednesday night social, breakfast was amazing for a continental, and the room was fabulous!!
Stayed 1 night in Mar 2024

10/10 Excellent

Rita, Ozark

The front desk clerk was great! I think her name was Tamika. She was very helpful friendly and personable 😊
Stayed 1 night in Mar 2024

4/10 Poor

James

Travelled with family and small children
Disliked: Amenities
The had no towels or wash clothes. The hotel only had Managers Time on Wednesday. I had to pay an extra $15 a day to park on the property. The breakfast was mid.
Stayed 3 nights in Mar 2024

2/10 Terrible

Aman

Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They staff was very nice. Breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Priscilla

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jamiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cedra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

6/10 Okay

Juanita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was good but the staff and employees need to step up their efforts. The breakfast was sub par and missing so many items due to staff lack of refilling items. The entire staff was sluggish and lazy. Usually homewood suites are on point with service and the breakfast buffet is usually great- but not this particular hotel. Do better
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities
Basketball area
Stayed 2 nights in Nov 2023

10/10 Excellent

Tearia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 2 nights in Oct 2023

8/10 Good

Jason, Baton Rouge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel, and we love staying here. The biggest disappointment was the breakfast which we found lacking.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Lance

Stayed 1 night in Oct 2023

10/10 Excellent

Henk

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do your research
The condition was not as advertised. Sting used to replace a fan string. Ragged shower curtain hung using tension rod around the still remaining shower door tracks that are no longer needed as the glass was missing. Rooms were cleaned so late when I returned I had to wait in my room while they finished. No way to display that you do not request cleaning at least in my room. Carpet had holes. Desk was protruding from the wall with screws exposed. Make sure you remove anything important as they leave your door wide open during cleaning and leave to go grab things from carts far way. Food in the morning was sub par. No restaurant in the building and the hotel lobby will not be held at the desk. Service desk was at least friendly.
Stayed 5 nights in Oct 2023

8/10 Good

jabeen

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is great. The property is old and the lobby smells of urine at times. The pool had an oily film on the surface, no showers by pool. The gym was well equipped. The treadmill screens wouldn’t start and staff didn’t know how to get them to work. There was mold in the bathroom ceiling and leaks from wall above shower every time the water was turned on. Beds can be more comfortable.
Stayed 3 nights in Oct 2023

6/10 Okay

TANJA, Hot Springs

Travelled with partner
Liked: Staff & service
The gate to the paid parking garage was broken. It was broke 2 years ago when we stayed here. Air in the sitting area of suite wasn’t working
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Miranda, Dermott

Stayed 1 night in Sep 2023

8/10 Good

Jeffrey Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay….. spacious rooms….breakfast quality typical!
Stayed 2 nights in Sep 2023

8/10 Good

Karl

Liked: Cleanliness, staff & service, room comfort
Very nice!
The place was very comfortable and the area is also nice. The breakfast was very nice! Would have preferred plain eggs but that’s a nitpick. The only thing is that I was unaware of the “convenience fee” of $50 dollars. Other than that, i will definitely stay again!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way to go Homewood Suites LR
Great Management Team with smiles all around. Good Price with awesome service and room experience.
Stayed 1 night in Sep 2023

4/10 Poor

Denise

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Loved the hotel and convenience to river market and shopping. Parking to checkin is nonexistent. There are no luggage carts available. My daughter couldnt get the room she reserved so part of her family had to stay with my other daughter. Not even a sorry for this. Only 1 working elevator. No staff ever at the desk Pool was green. Breakfast wasnt kept stocked. Will never stay again nor will any of my family and we go once a month to visit my daughter in Little Rock. Every one I met there had the same complaints
Stayed 3 nights in Sep 2023

2/10 Terrible

GovindaRaju

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room service not provided for the second day. But charged same rate for 2 nights
Stayed 2 nights in Sep 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Meh
It was ok. The bed was comfortable. But, Furnishings were old, and decrepit, the elevator floor was all broken up and the elevator made a horrible dinging at every floor. The pool was closed for 3-4 days.
Stayed 4 nights in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not aware that parking was an additional charge. Also the shower handle that turned the water on and off fell off at the first use, one of the glass shower doors was off the track and hanging by the top only, and the last day (Sunday) I could only get "luke warm" at best water for a shower at 6:30am.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
An overall disappointment
I was charged $30 for parking- and had to go back and forth to reception to have my key card reset because it stopped working, which was frustrating because I was tired from a long drive... but then the other cards all stopped working- an added hassle. When we finally got to the suite, it was clear that one of the bathrooms hadn't been cleaned. Also, we were two families sharing a suite meant to sleep up to 8, but the kitchenette only had dishes for 4. For what I paid for a suite, this was a big disappointment.
Stayed 1 night in Aug 2023

8/10 Good

Kimberly, Bentonville

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very close to Arkansas Children’s Hospital where we were going. Safe hotel, to get in you have to use your room key. At check in you pick up the phone and dial zero for them to open the door. The staff was so nice and Friendly. The room was clean, the only two things we noticed was the elevator floor had missing tiles and our bathroom in 603 had mold on the outside corners of the bathroom. Other than those things very thing was clean and in tack.
Stayed 1 night in Aug 2023

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The lady working the breakfast bar should have been at the front desk. They could learn lessons from her on being nice. She was great… the manager, not so much.
Stayed 1 night in Jul 2023

10/10 Excellent

Shakira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent!!
Stayed 1 night in Jul 2023

10/10 Excellent

Nickolas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful,
Stayed 1 night in Jul 2023

10/10 Excellent

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property had everything we needed
Stayed 1 night in Jul 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet and comfortable with great breakfast
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 5 nights in Jul 2023

8/10 Good

Angela

Stayed 3 nights in Jun 2023

2/10 Terrible

Jonathan

Stayed 7 nights in Jun 2023

8/10 Good

samuel

Stayed 1 night in Jun 2023

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was adequate. Our bathroom door didn't latch and therefore would not stay closed for personal use. Only one of the two elevators was working. There was no air conditioning or ventilation in the hallway, so it became quite warm while waiting for the elevator.
Stayed 2 nights in Jun 2023

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Tearia

Stayed 2 nights in May 2023