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Reviews of Country Inn & Suites by Radisson, Lexington, VA

3 out of 5
Country Inn & Suites by Radisson, Lexington, VA
875 N Lee Hwy, Lexington, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1006 reviews" "
Rating 8 - Good. 354 out of 1006 reviews" "
Rating 6 - Okay. 160 out of 1006 reviews" "
Rating 4 - Poor. 55 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice at late hours front desk was kind
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Thank you for submitting a review!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raven took great care of us after 2 delayed flights caused us to arrive at the hotel in the very late night hours.
Stayed 2 nights in May 2024
Response from General Manager on May 12, 2024
Thank you for submitting a review of your stay with us!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice property, convenient location right off main highway.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Thank you for submitting a review!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place
Stayed 3 nights in May 2024
Response from General Manager on May 6, 2024
Thank you for submitting a review of your stay with us!

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2024

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024
Response from General Manager on May 22, 2024
Thank you for submitting a review of our hotel!

6/10 Okay

Kevin

Travelled with partner
Nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you for submitting a review of your stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Thank you for sharing your recent experience with us!

8/10 Good

Daniel

Travelled with family and small children, Travelled with pets
Liked: Property conditions & facilities
The lady working the front desk seemed a bit irritable or short tempered. I checked in at around 930pm.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Thank you for submitting a review. We will look into your comments.

4/10 Poor

Martin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the hotel was very nice and accommodating. The room, however, was rundown and not clean. It appeared that the room wasn’t vacuumed and the shower curtain was barely hanging onto the wall. When I went to call the front desk, the phone didn’t work and looked like it was 20 years old and discolored.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for submitting a review of our hotel. We will look into the issues mentioned with our guestroom immediately.

10/10 Excellent

alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for submitting a review of our hotel!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice home like feel. Also had a really good few breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Thank you for submitting a review of your stay with us!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and comfortable
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for submitting a review of your stay with us!

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to find a parking spot. Very close to entrance.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Thank you for submitting a review!

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for submitting a review!

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing getaway in Lexington and enjoyed staying at Country Inn and Suites with a beautiful room, helpful staff, swimming and hot tub…highly recommend!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for submitting a review!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you for submitting a review of our property!

6/10 Okay

William

Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Thank you for submitting a review!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Thanks for submitting a review!

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was friendly and helpful. The hotel provided extra things we needed for the stay - even a toothbrush for my daughter who forgot hers!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you for submitting a review of your stay with us!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience (and we’re picky)
Very friendly staff, a very clean room, comfortable beds, and a very nice breakfast experience (including truly great coffee) made it a very nice stay. We’ve tagged the location to make sure that we stay here again when traveling.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Thank you for submitting a review!

2/10 Terrible

Gregory

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for submitting a review. We are sorry to see that you didn't enjoy your stay with us. We wish you would have notified the staff of any issues so that we might have remedied your concerns to make your stay more comfortable. If you would like to discuss these issues, please contact us.

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from General Manager on Dec 16, 2023
Thanks for submitting a review of our hotel!

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you for submitting a review of our property!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay. Convenient access to I64
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you for submitting a review!

4/10 Poor

Autumn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Hotel had a smoke smell ( cigarettes) Windows by highway are thin and cheap so there is quite a bit of street traffic you hear from gas station next door, highway, other hotels and nearby restaurants. The beds are not comfortable if you prefer a more firm mattress. Hot tub has no clear directions on how to turn on or use timer Both pool and hot tub could use a good cleaning The breakfast was good. Will not return due to noise and price
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for submitting a review of our hotel.

8/10 Good

Ronald, york

Travelled with partner
Liked: Cleanliness
Nothing special about this property, I felt like it was overpriced. After a long day on the road all you want is a hot shower, 1 bath towel, and a little tv before bed. For cable TV the reception was terrible. The breakfast was ok.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for submitting a review!

6/10 Okay

Victoria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was directly across from the elevator and there was a 1 inch gap below my door so I heard noises all night and into the next morning. Walls are thin too. Mattress wasn't great. Air conditioner barely kept up.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for submitting a review. We will look into the guestroom issues mentioned.

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Infested With Bugs
This stay was truly disgusting. Randomly I kept seeing a single big crawling in the room. After the 3rd bug, I opened the curtain and found the area crawling with bugs that were freely coming in and out of the window seal. I contacted Country Inn & Suites and they just said "Ok, we will make note of that". No offer to remedy the situation or anything.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for submitting a review. Unfortunately ladybugs, boxelder bugs, and stinkbugs are common in this area. Especially since we have been experiencing warmer than usual temperatures during the days and colder nights to which they are trying to escape from. We do our best to remove them as soon as possible however, they can find the smallest spaces to re-enter as well as come in on guests clothing, luggage, etc. This is a common occurrence throughout the area as well as state.

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for submitting a review of our hotel!

10/10 Excellent

franky

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always clean and the people are always friendly love the staff and had a good breakfast
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for submitting a review!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice overnight stay
Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Thank you for submitting a review!

2/10 Terrible

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, drop ceiling in the shower, ripped curtains ….all that for $200/night. ‘Parents weekend’ at the schools, awesome gift for the parents.
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Thank you for submitting a review of our hotel. We are sorry to hear of the issues experienced and wish you would have brought these items to our attention immediately so that we could have addressed them in order to make your stay more comfortable.

10/10 Excellent

Gary

Travelled with family
Good location
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for submitting a review!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of reservation. Great staff.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Thank you for submitting a review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and affordable
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Thank you for submitting a review of our property!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 21, 2023
Thank you for submitting a review!

10/10 Excellent

franky

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Thank you for submitting a review of our hotel!

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a brief visit but it was very nice for our family of 4.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Thank you for submitting a review!

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, amenities
The tv didn’t work and air condition rattled so couldn’t sleep.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Thank you for submitting a review. We will look into the issues of the AC unit however, we had been notified of the TV issue and are currently working to get it resolved with the cable provider as it on their end and effecting multiple locations in this area.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is right off the highway, easy to find. It's also a very pretty hotel and well maintained. Restaurants were easy to find.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Thank you for submitting a review!

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for submitting a review of our property!

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from General Manager on Oct 14, 2023
Thank you for submitting a review of our hotel!

10/10 Excellent

kent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay love the employees and staff treat it very nice
Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Thank you for submitting a review!

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
So-so!
The room was was warm though the ac was set at 70. I had thought the shower would be a walk in as pictured in the photo as a handicap friendly room. Breakfast was a wonderful layout!
Stayed 1 night in Aug 2023
Response from General Manager on Sep 1, 2023
Thank you for submitting a review our hotel. I believe you have us mixed up with someone else as this reservation did not show up to claim the room thus, the room wasn't used. How is it possible to review a hotel when the reservation wasn't claimed? There was a second reservation booked reserved around the same time, in a completely different name, that was claimed however, they did not book a handicap accessible room. Because of that, they would not have received the handicap accessible amenities as the room type is clearly stated at the time of booking. If you should have any further questions or comments, please contact us directly.

8/10 Good

Nickcole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It was excellent, thanks
Stayed 1 night in Aug 2023
Response from General Manager on Aug 27, 2023
Thank you for submitting a review of your stay!

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Thank you for submitting a review of our property!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect affordable spot to stay after a day at wv state fair. Convenient and right on our route to and from home
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Thank you for submitting a review of our hotel!

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Complaint
It was not bad we came in with a mildewing smell which one I knew it would be an unpleasant stay.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 13, 2023
Thank you for submitting a review. We will look into the issues mentioned with your guestroom.

6/10 Okay

Alyson

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for submitting a review!