All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff at the hotel was very nice and accommodating. The room, however, was rundown and not clean. It appeared that the room wasn’t vacuumed and the shower curtain was barely hanging onto the wall. When I went to call the front desk, the phone didn’t work and looked like it was 20 years old and discolored.
Martin
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you for submitting a review of our hotel. We will look into the issues mentioned with our guestroom immediately.
We had an amazing getaway in Lexington and enjoyed staying at Country Inn and Suites with a beautiful room, helpful staff, swimming and hot tub…highly recommend!
Aimee
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for submitting a review!
8/10 Good
Michael
Dec 30, 2023
Michael
Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you for submitting a review of our property!
Very friendly staff, a very clean room, comfortable beds, and a very nice breakfast experience (including truly great coffee) made it a very nice stay. We’ve tagged the location to make sure that we stay here again when traveling.
Jeffrey
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Thank you for submitting a review!
2/10 Terrible
Gregory
Travelled with family
Nov 19, 2023
Disliked: Staff & service
Gregory
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for submitting a review. We are sorry to see that you didn't enjoy your stay with us. We wish you would have notified the staff of any issues so that we might have remedied your concerns to make your stay more comfortable. If you would like to discuss these issues, please contact us.
10/10 Excellent
Amy
Nov 19, 2023
Amy
Stayed 1 night in Nov 2023
Response from General Manager on Dec 16, 2023
Thanks for submitting a review of our hotel!
8/10 Good
Emily
Travelled with family
Nov 18, 2023
Liked: Cleanliness, staff & service, room comfort
Emily
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you for submitting a review of our property!
Staff was friendly.
Hotel had a smoke smell ( cigarettes)
Windows by highway are thin and cheap so there is quite a bit of street traffic you hear from gas station next door, highway, other hotels and nearby restaurants.
The beds are not comfortable if you prefer a more firm mattress.
Hot tub has no clear directions on how to turn on or use timer
Both pool and hot tub could use a good cleaning
The breakfast was good.
Will not return due to noise and price
Autumn
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for submitting a review of our hotel.
8/10 Good
Ronald, york
Travelled with partner
Oct 30, 2023
Liked: Cleanliness
Nothing special about this property, I felt like it was overpriced. After a long day on the road all you want is a hot shower, 1 bath towel, and a little tv before bed. For cable TV the reception was terrible. The breakfast was ok.
Ronald
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for submitting a review!
6/10 Okay
Victoria
Oct 29, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was directly across from the elevator and there was a 1 inch gap below my door so I heard noises all night and into the next morning. Walls are thin too. Mattress wasn't great. Air conditioner barely kept up.
Victoria
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for submitting a review. We will look into the guestroom issues mentioned.
This stay was truly disgusting. Randomly I kept seeing a single big crawling in the room. After the 3rd bug, I opened the curtain and found the area crawling with bugs that were freely coming in and out of the window seal. I contacted Country Inn & Suites and they just said "Ok, we will make note of that". No offer to remedy the situation or anything.
Aaron
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for submitting a review. Unfortunately ladybugs, boxelder bugs, and stinkbugs are common in this area. Especially since we have been experiencing warmer than usual temperatures during the days and colder nights to which they are trying to escape from. We do our best to remove them as soon as possible however, they can find the smallest spaces to re-enter as well as come in on guests clothing, luggage, etc. This is a common occurrence throughout the area as well as state.
Very dirty, drop ceiling in the shower, ripped curtains ….all that for $200/night. ‘Parents weekend’ at the schools, awesome gift for the parents.
Brian
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Thank you for submitting a review of our hotel. We are sorry to hear of the issues experienced and wish you would have brought these items to our attention immediately so that we could have addressed them in order to make your stay more comfortable.
We stayed for a brief visit but it was very nice for our family of 4.
Geoffrey
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Thank you for submitting a review!
6/10 Okay
Michael
Travelled with partner
Oct 5, 2023
Liked: Staff & service, amenities
The tv didn’t work and air condition rattled so couldn’t sleep.
Michael
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Thank you for submitting a review. We will look into the issues of the AC unit however, we had been notified of the TV issue and are currently working to get it resolved with the cable provider as it on their end and effecting multiple locations in this area.
The room was was warm though the ac was set at 70. I had thought the shower would be a walk in as pictured in the photo as a handicap friendly room. Breakfast was a wonderful layout!
Stephen
Stayed 1 night in Aug 2023
Response from General Manager on Sep 1, 2023
Thank you for submitting a review our hotel. I believe you have us mixed up with someone else as this reservation did not show up to claim the room thus, the room wasn't used. How is it possible to review a hotel when the reservation wasn't claimed? There was a second reservation booked reserved around the same time, in a completely different name, that was claimed however, they did not book a handicap accessible room. Because of that, they would not have received the handicap accessible amenities as the room type is clearly stated at the time of booking. If you should have any further questions or comments, please contact us directly.
This was perfect affordable spot to stay after a day at wv state fair. Convenient and right on our route to and from home
Tina
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Thank you for submitting a review of our hotel!
6/10 Okay
Joseph
Travelled with family
Aug 13, 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
Complaint
It was not bad we came in with a mildewing smell which one I knew it would be an unpleasant stay.
Joseph
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 13, 2023
Thank you for submitting a review. We will look into the issues mentioned with your guestroom.
6/10 Okay
Alyson
Aug 13, 2023
Alyson
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for submitting a review!
10/10 Excellent
Jabran, Greer
Aug 13, 2023
Jabran
Stayed 1 night in Aug 2023
Response from General Manager on Sep 2, 2023
Thank you for submitting a review of our hotel!
6/10 Okay
Shane
Travelled with partner
Aug 13, 2023
Disliked: Amenities
Property is older with minimal upkeep. Staff is nice. TVs barely work. Be careful of the nails popping through the brown dividers between tile and carpet.
Shane
Stayed 1 night in Aug 2023
Response from General Manager on Aug 13, 2023
Thank you for submitting a review of our hotel. We are sorry to hear that you may have experienced issues with our TV's but they were just purchased last year. Any issues should have been reported to the staff so that we might have had a chance to rectify them immediately in order to make your stay more comfortable.
10/10 Excellent
Melanie
Travelled with family, Travelled with family and small children
Very quick drive to downtown Lexington. This hotel is right next to a 7-11 which is so convenient. Warm breakfast was appreciated. Coffee was see-through… bring coffee or head next door to 7-11. My teenage son loved having his own space with his own tv since he chose to sleep on the sofa.