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Reviews of Hell Canyon Grand Hotel, Ascend Hotel Collection

3 out of 5
Hell Canyon Grand Hotel, Ascend Hotel Collection
621 21st St, Lewiston, ID

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 2 nights in May 2024

2/10 Terrible

Sally

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property worn, areas needed cleaning and refurbishment. We were next door to a very noisy room which the management couldn’t handle due to lack of staff. We finally had to move to a lower class room. Had to repack and move at 9:15pm after driving all day. Trying to get some financial compensation for smaller room and the fact we were so inconvenience due to the way an bad situation was handled
Stayed 1 night in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the river view from the yard area
Stayed 1 night in May 2024

10/10 Excellent

Michael C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in May 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 Excellent

Debi, Nampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very nice. Breakfast could be hotter but consistent with buffets. May want to have front desk personnel dress in something more appropriate than a grey sweatshirt.
Stayed 1 night in Apr 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

6/10 Okay

TENGA

Stayed 1 night in Apr 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 Excellent

Gregory, Council

Stayed 1 night in Apr 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

6/10 Okay

Floyd

Travelled with family and small children
Liked: Cleanliness
Hot tub not active. No pool. Wait staff for breakfast seemed unhappy being there.
Stayed 2 nights in Apr 2024
Response from Casey on May 20, 2024
Floyd, we are sorry to hear that your staff didn't go as great as it should have. We appreciate the feedback and will us it to help train staff.

6/10 Okay

Chery

Travelled with family
Disliked: Staff & service
Disinterested staff
Stayed 1 night in Apr 2024
Response from Casey on May 20, 2024
Floyd, we are sorry to hear that your staff didn't go as great as it should have. We appreciate the feedback and will us it to help train staff.

10/10 Excellent

Brandon

Stayed 1 night in Mar 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities are very fine, nice breakfasts, nice lounging area. I plan on staying there again anytime I am in town.
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 24, 2024
Thank you! We are glad you enjoyed your stay and look forward to having you again!

10/10 Excellent

Sharon, Lake Elsinore

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Sara was very friendly. The clerk in the morning was a dud!!
Stayed 1 night in Mar 2024

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 1 night in Mar 2024
Response from Casey on May 20, 2024
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from Front Desk Staff on Mar 31, 2024
Thank you for the review! We are glad you enjoyed your stay with us!

8/10 Good

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and clean rooms!
Wonderful staff, great food at the restaurant, clean/comfortable rooms and an outdoor hot tub that overlooks the valley and is open year round. We were orginially supposed to stay at the casino for our valentines weekend but due to a water line break, our room was cancelled. We booked last minute with Hells Canyon Grand Hotel and are SO incredibly glad we did. Such a great experience and we will be back for many visits in the future!
Stayed 1 night in Feb 2024
Response from Casey on Mar 13, 2024
Thanks for taking the time to leave us a review. We hope to see you again in the near future.

4/10 Poor

Bobbi

Disliked: Cleanliness, staff & service
We were out in a handicap room. The shower floor was dirty needs updates! We are not handicapped. Morning front desk clerk was rude when asked a question.
Response from Casey on Mar 13, 2024
Thanks for taking the time to leave us a review. It looks like you booked a handicap room when you booked online. Also the bathrooms were just updated last year.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property excited to come back
Stayed 1 night in Feb 2024
Response from Casey on Feb 13, 2024
Thank you for taking your time to leave us a review. We hope to see you in the near future.

4/10 Poor

Glen

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Like i stated before. We could hear the people in the next room (with kids) talking. NOT just noise, but we could hear FULL ON CONVERSATION.
Stayed 1 night in Feb 2024
Response from Casey on Feb 8, 2024
Glen, we do apologize for this inconvenience during your stay. There was a hockey tournament going on in town so many hotels had a lot of kids staying. You can always let our front desk know of these issues and they will help solve these problems so that you can enjoy your stay more. Once again sorry for the problem during your stay.

10/10 Excellent

Devon

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot breakfast with many options to choose from and servers were very helpful. 1.6 miles from LCSC. Did not get to see much of the facility do to time constraints. Many computers available on sight along with washers and dryers on our floor for 2.00 each. Perk of being able to have dinner on sight. One issue of a mattress having a stain was addressed.
Stayed 1 night in Jan 2024
Response from Casey on Jan 29, 2024
Thank you for taking your time to leave us a review. It's always a pleasure to hear people having a great time at the hotel. We hope to see you again in the near future.

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to move rooms 3 times because the tv and or toilets did not function in my room. Them was told take it or leave it on the 4th room. There was a big tournament in town and by this time it was past 9:30 pm and I just wanted to go to bed. There was a gal trying to help- but take it or leave it wasn’t the phrase I wanted to hear and the front desk couldn’t care less.
Response from GM on Jan 10, 2024
Dear Leslie,My apologies for the perception of our agents attitude toward the room move. It is always our desire to assist in the best possible experience for our guests. If an issue with the television was the purpose of the room move for various rooms, most likely it was due to an upgrade with our provider. We hope you will consider our property again in the future knowing this was an error in proper communication from our team member. We will work with them on expectations and goals to ensure this does not occur in the future. Kind regards,Heidi Copeland

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Casey on Jan 9, 2024
David, we do apologize we didn't meet your expectations. I'm seeing that you didn't even stay on your original date as you had asked for a change of days.

10/10 Excellent

donald

Stayed 3 nights in Dec 2023
Response from Casey on Jan 9, 2024
Donald, thank you for taking your time to leave us a review. We appreciate your business and hope to see you again in the near future.

8/10 Good

Mark

Response from Casey on Feb 8, 2024
Mark, thank you for taking the time to leave us a review. We hope to see you again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Dec 2023
Response from Shaundra on Dec 28, 2023
Thank you for the review! We are glad you enjoyed your stay!

4/10 Poor

Gerardo

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed, loud, I was not able to sleep.
Your Hotel Room seem clean, but not until I drop something under the AC unit and bed, there was a lot of dust balls, and small food items left by previous customers. The Bathroom fan was so loud, it sounded like a diesel truck, and the sound coming from outside was so loud, I was not able to sleep comfortably, and I was able to listen to people's conversations outside by the elevators; your doors are not sound proofed. Your employees at the front counter were not friendly at all, no one greeted me or say hi, not until I informed them that I had a reservation. You are in the hospitality business and they were not hospitable at all.
Stayed 1 night in Nov 2023
Response from Front desk on Dec 31, 2023
Gerado,Thank you for taking your time to leave us a review, we are sorry for the delayed response. We are very sorry to hear this us your stay with us. Your review will be shared with staff for training purposes. We hope that you will give us another try in the future. We try our best to make sure that our guests are comfortable during their stay with us, if we know there is a problem we will try our best to move you to another room or fix the issue.

8/10 Good

Monasue

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Casey on Jan 9, 2024
Monasue thank you for taking your time to leave us a review. We appreciate your business and hope to see you again in the near future.

8/10 Good

Doron

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Casey on Nov 28, 2023
Thank you for taking your time to leave us a review. We hope to see you again in the near future.

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room wasnt ready and front desk staff was rude about it.
Stayed 1 night in Nov 2023
Response from Front desk on Nov 13, 2023
We are sorry to hear this of your check in experience with us, and apologize. We hope that you enjoyed your stay with us.

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 Good

Lindy

Stayed 1 night in Nov 2023
Response from Casey on Nov 28, 2023
Thank you for taking your time to leave us a review. We hope to see you again in the near future.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant, bar, grill, pool, hot tube. What else can you ask for? Great stay
Stayed 2 nights in Oct 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 Good

Janet

Travelled with family, Travelled with partner
It was very busy and we couldn't check in so I never got to use the pool
Stayed 1 night in Oct 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

6/10 Okay

Jordan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Clean Hotel but needs to have maintenance done. Pool Rails were all loose. Our Bathroom Door and Room Door both were very hard to open/shut
Stayed 1 night in Oct 2023
Response from Front desk on Oct 18, 2023
Jordan, Thank you for taking time to leave us a review. We will have maintenance look into these issues right away. We hope that you enjoyed the rest of your stay with.

8/10 Good

Phillip

Liked: Staff & service, amenities, property conditions & facilities
This a nice place to stay with a very good restaurant onsite. Room was clean but smelled like dirty socks.... very stale. I opened up the window but there was no screen.
Stayed 1 night in Oct 2023
Response from Front desk on Oct 22, 2023
Thank you for taking time to leave a review. We are sorry to hear this of your room, we will share this with staff for training purposes. We hope that you enjoyed the rest of your stay.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 Good

Ruth, Mount Vernon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recomnend this hotel to anyone staying in the area. Ckean, friendly staff, great breakfast
Stayed 1 night in Sep 2023
Response from Front desk on Oct 1, 2023
Maryann, thank you for taking your time to leave us such a wonderful review. We are happy to hear that you enjoyed your stay with us and hope to see you in the future.

4/10 Poor

Janine

Liked: Cleanliness
Disliked: Room comfort
Disappointing
This hotel is gone downhill since it switched from Red Lion. Could not make any adjustments to our heater/air conditioner it didn't appear to work so we had to unplug it from the wall.
Stayed 1 night in Sep 2023
Response from Front desk on Sep 17, 2023
Janine, We are sorry to hear this of your stay with us. We do have maintenance on site for any issues such as this. We hope that you will give us another chance in the future.

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility. Friendly staff, quick check in.
Stayed 1 night in Sep 2023
Response from Front desk on Sep 17, 2023
Phillip, thank you for taking time to leave us a review. We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Chelsi

Stayed 1 night in Sep 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 Excellent

Gerald

Stayed 1 night in Sep 2023
Response from Casey on Nov 8, 2023
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 Excellent

Mattress

Stayed 1 night in Aug 2023
Response from Casey on Sep 26, 2023
Thank you for taking your time to leave us a review. Hope to see you again in the near future.

8/10 Good

Dean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Aug 2023
Response from Front desk on Aug 28, 2023
Dean, thank you for taking your time to leave us a review. We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Enjoyed the breakfast
Stayed 1 night in Aug 2023
Response from Casey on Sep 26, 2023
Thank you for taking your time to leave us a review. Hope to see you again in the near future.