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Reviews of Ninong's Hotel

3 out of 5
Ninong's Hotel
Gov. Locsin, Brgy 16, Legazpi

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 61 reviews" "
Rating 8 - Good. 29 out of 61 reviews" "
Rating 6 - Okay. 11 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ranulfo C Solano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Average place.
Stayed 2 nights in May 2024

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Marilyn

Liked: Amenities
the hotel is good and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Virginia Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are super friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard, Virginia Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are super friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard, Virginia Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were super friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recomend this hotel. All accomodations are great! Worth of money spent.
Stayed 1 night in Dec 2023
Response from Paolo on Jan 21, 2024
Dear Mr. Ruben,Thank you very much for taking the time to share your experience with us. Rest assured that we will continue and maintain our good service to all our valued guests. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards,

8/10 Good

Alfon John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food but just very early bfast time
Stayed 1 night in Nov 2023
Response from Eva on Nov 28, 2023
Dear Mr. Alfon John,Thank you very much for taking the time to share your experience with us. We truly appreciate and value our guests feedback. We sincerely apologize if we didn't meet some of your expectations. Rest assured that we will continue to improve our facilities and services for all of our valued guest. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

8/10 Good

Mariel

Liked: Staff & service
Room and staff are ok except hallway why they need to put all the rollaway bed in the hallway it’s looks like hospital and the hallway going to the pool it’s look scary!! And food in the buffet is cold and same everyday..
Stayed 2 nights in Nov 2023
Response from Eva on Nov 28, 2023
Dear Ms. Mariel,Thank you very much for taking the time to share your experience with us. We truly appreciate and value our guests feedback. We sincerely apologize if we didn't meet some of your expectations. Rest assured that we will continue to improve our facilities and services for all of our valued guest. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

10/10 Excellent

RENATO

Good value
Stayed 1 night in Oct 2023
Response from Eva on Nov 28, 2023
Dear Mr. Renato,Thank you very much for taking the time to share your experience with us. Rest assured that we will continue and maintain our good service to all our valued guests. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

6/10 Okay

Verified traveller

Business traveller
Service is slow.
Stayed 3 nights in Sep 2023

6/10 Okay

Deanne Alison

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Amando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we are well satisfied with our stay. Staffs such as Eva and Charlotte were very professional and customer service oriented. Very helpful and courteous. Restaurant staff were friendly and service with smiles.
Stayed 3 nights in Jul 2023
Response from Eva on Jul 31, 2023
Dear Mr. Amando,Thank you very much for taking the time to share your experience with us. We are glad you and your family had a wonderful stay with us. Rest assured that we will continue and maintain our good service to all our valued guests. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

2/10 Terrible

RUBY

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked for 3 adults and 2 kids, yet, only 3 adults can get complementary food. We need to pay additional fee so the kids can eat. And the pool is not working and not telling or informing us that it can’t be use.
Stayed 1 night in Jul 2023
Response from Eva on Jul 31, 2023
Dear Ms. Ruby,Thank you very much for taking the time to share your experience with us. We truly appreciate and value our guests feedback. We sincerely apologize if you were not informed prior to your arrival that the swimming pool was not available. Thank you and we hope to see you again on your next visit. Best regards, Eva

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very satisfied
The staff were very friendly and couldn't be helpful enough, from door guard to reception, cleaner to food staff. The room was disappointing considering the amount of money we spent in the hotel with our function, the power kept going off and on, a problem mainly it seems unique to our room! The same with the water supply to the bathroom, was it switched off? The breakfast was very average and only on our first morning did we get much choice! (I think because of a conference group in-house!) The location is good, with some nice places to eat nearby and a supermarket just across the road. The function we held however was amazing, the food delicious, MC, music and set up exceeded my expectations! The bar was the let-down, we ended up paying for drinks that were not ours and repeated requests for COLD beer were not met! The swimming pool was very nice, however it could do with a bit more shade, a parasol here and there would be good, with table and chairs, not that there is much room for them! The exterior of the building is getting a face-lift, so should look good all round, when completed. The cafe was non existent, I think that too is under renovation and we could have done with a lounge area, where we could have gathered with our friends, instead of in the the rooms! Overall though our stay was good and we would probably return on our next visit. We would also recommend it to others.
Stayed 7 nights in May 2023
Response from Eva on Jul 31, 2023
Dear Mr. Roger,Thank you very much for taking the time to share your experience with us. We truly appreciate and value our guests feedback. We sincerely apologize if we didn't meet some of your expectations. Rest assured that we will continue to improve our facilities and services for all of our valued guest. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

10/10 Excellent

James Jonathan

Stayed 2 nights in May 2023

6/10 Okay

Estrella

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Property need major upgrade The room is too old especialy the bathroom. No water in the shower when we arrived I went straight there to take shower but no water at all. The toilet very dirty seems like not been toilet brushing at all. You can see water line and it was brown color. The sink is dirty you dont even want to brush your teeth.
Stayed 1 night in Feb 2023
Response from Eva on Jul 31, 2023
Dear Ms. Estrella,Thank you very much for taking the time to share your experience with us. We truly appreciate and value our guests feedback. We sincerely apologize if you had such unfortunate experience during your stay with us. Rest assured that we will continue to improve our facilities and services for all of our valued guest. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value in Legazpi. The hotel was well priced, for what you get. The staff were wonderful. The location was comvenient to many Legazpi amenitities. The resaurant on the 1st floor served delicious food for a good price. The pool looked nice, although we did nit swim.
Stayed 3 nights in Feb 2023
Response from Eva on Jul 31, 2023
Dear Ms. Gail,Thank you very much for taking the time to share your experience with us. We are glad you had a pleasant stay with us. Rest assured that we will continue and maintain our good service to all our valued guests. Thank you and we hope to see you again on your next visit here in Legazpi. Best regards, Eva

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is a outdated. But the staff is excellent in terms of service. Need to improve sense of cleanliness. There are cockroaches visible specially in the dining area which is unsafe to guests health. You get the value of what you paid but if you can stretch your budget a little bit..explore other options.

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and the place is clean.
Stayed 1 night in Dec 2022

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
The Property was convenient, however, could do with some refurbishment in the actual room. Basics are fine, just looking tired. e.g. internet/modem or what the TV uses is just stuffed up under the older flat screen; refrigerator power plug not connected on arrival and awkwardly behind cabinet; room layout - cannot sit on settee and view TV. Swimming pool needs acid cleaning to remove the obvious. Arrangements at swimming pool sometimes not work if staff not in attendance

8/10 Good

Cristina, Seattle

Liked: Cleanliness
Stayed 7 nights in Oct 2022

4/10 Poor

Sheila chua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

JENILEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! So many places to eat within walking distance. The only problem was the included Shuttle Service. Once I booked the Hotel and emailed to confirm our PickUp, I was informed that the shuttle does NOT run on Sunday. For drop off, I was informed that our 7am departure was too early and that I would have to pay extra for them to coordinate a PickUp. Very upsetting since I booked this hotel based on their advertised free shuttle service.
Stayed 4 nights in Aug 2022
Response from Eva on Oct 5, 2022
Hi Ms.Jenilee,I hope all is well with you. We sincerely apologize for the inconvenience you had experienced during your stay. I would like to explain our side about the shuttle service, since the new airport is situated quite far from our property, the free shuttle service was already excluded in the room package. We cannot access to remove the free shuttle with expedia.com. We already informed expedia about this concern but there is no update yet up to now from them. Again, we sincerely apologize about this and thank you for staying with us.

8/10 Good

Ma. Gina

Stayed 1 night in Jul 2022

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to eveything
Stayed 1 night in May 2022

8/10 Good

Dan

Stayed 1 night in May 2022

10/10 Excellent

Richard, Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
The property had expired lotion, some hotel staff did not look like they wanted to be there. We had some good hotel staff also so it balanced out. Breakfast there was okay but they did not have serving utensils for the entrees.
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
December escapade
It was fun, especially the swimming pool. Very clean and cozy
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor run down hotel.
Not a clean healthy hotel. At one point water was shut off while in the showet. No towels for more than a day. Pool was closed but understood after typhoon . Breakfast very limited to pinoy food only.loud music until after 10pm.
Stayed 1 night in Dec 2019

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Old rundown hotel
No towel and ot water at a few times.no pool
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ninongs hotel has a very nice location in the city Facility’s neat just need to educate some housekeeping staff to be consistent on room upkeep when asked state she is alone so maybe hire more for housekeeping but overall staff are friendly courteous and helpful
Stayed 12 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
We just happen to have a terrible and scary experience when I saw a thief on our window at the 5th floor watching on us as we are about to sleep. I was hesitant at first but I saw the head two times as he made sure that we were asleep. Luckily we weren't. We opened the curtains to make sure and I definitely saw this man hiding against the wall face and body on floor as he tries to hide. On his Jersey shirt. I do not know if this will help but it seems he knows which room we are staying. I was with my British boyfriend that time. Will never book here again.
Stayed 2 nights in Oct 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Beer restaurant airport and within the city
Stayed 1 night in Aug 2019

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staffs. Property was clean and we enjoyed our stay.
Stayed 1 night in Jul 2019
Response from Eva on Aug 12, 2019
Hi Ms. Rose, Thank you for your positive feedback. I am glad that you had enjoyed your stay at the hotel. Thank your for staying at Ninong's Hotel and we hope to see you again on your next trip to Legazpi.

8/10 Good

Marvin Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi not working!
Stayed 1 night in Jun 2019
Response from Eva on Aug 12, 2019
Hi Marvin Ray, Thank you for taking the time to post your review with regards to your stay. I am deeply disappointed that in this case we failed to provide you the best service you deserved. We might had difficulty or technical concern about the wifi during your stay. We sincerely apologized for that. We still hope to see you on your next visit and will try our very best to provide you the best service we could offer.Thank you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , comfy room with great view of the volcano. Helpful staff and resto downstairs serves free breakfast which is tasty and good for lunch and dinner too, not too expensive. Location is very central, easy access to many amenities close by. Very close to airport with free pick up is a bonus
Stayed 4 nights in Jun 2019
Response from Eva on Aug 12, 2019
Hello, Thank you for taking time to share your feedback regarding your stay. I am glad that you had a nice stay with Ninong's Hotel. We hope to see you again on your next visit to Legazpi.

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Trang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Glicerio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oragon
Stayed 5 nights in Mar 2019
Response from Eva on Mar 30, 2019
Thank you for staying with us. Hope to see you again on your next trip in Bicol.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shower head is too close to the bathroom wall. Location is nice.
Stayed 3 nights in Feb 2019

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ninong's Hotel.
I had a good sleep which is important in business trips, though the aircon is not that cold, seems needing service. Wifi is also weak, turns on and off and slow. Breakfast is buffet but not that great. As for the location, it is almost beside city hall, fast food restaurants, market place and church. I'll definitely go back here.
Stayed 3 nights in Feb 2019

8/10 Good

Jon

It was as good as I expected of a nice comfy standard hotel. As before, I like Ninong's for its good value for money and the great location. It has free airport transfer, clean adequately furnished room with a nice bed, and courteous staff. Its location - near popular chains and local restos, a couple of grocery stores, a church and the airport - makes it a convenient place to stay in Legazpi.
Stayed 1 night in Nov 2018

8/10 Good

Allanpaul, Quezon City

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to the church and public transport. The only downside is the elevator bogged down at least twice during our stay and we had to take the stairs to reach our room at the 4th floor
Stayed 3 nights in Oct 2018