All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 355 out of 1000 reviews" "
10 - Excellent
355
Rating 8 - Good. 363 out of 1000 reviews" "
8 - Good
363
Rating 6 - Okay. 159 out of 1000 reviews" "
6 - Okay
159
Rating 4 - Poor. 72 out of 1000 reviews" "
4 - Poor
72
Rating 2 - Terrible. 51 out of 1000 reviews" "
2 - Terrible
51
8.2/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Phil
Travelled with group
May 21, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Very tired
Phil
Stayed 2 nights in May 2024
Response from phil on May 25, 2024
Dear Phil,Thank you for taking time to review your stay with us.I am sorry to hear you thought the hotel was tired.Your feedback is appreciated and will be shared with the team.Kind Regards,Chloe
Dear Deoyn,Thank you for taking time to review your stay with us.Your feedback is appreciated and will be shared with the team.Kind Regards,Chloe
4/10 Poor
David
May 18, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room door did not work. Had to return to reception 3 times before fixed. Not the best start after a long day.
David
Stayed 1 night in May 2024
Response from Chloe on May 25, 2024
Dear David,Thank you for taking time to review your stay with us.I am sorry to hear your room door did not work, we have fed this back to the relevant teams.Kind Regards,Chloe
6/10 Okay
Leanne
Apr 27, 2024
Liked: Staff & service
TV was a decent size, alongside the room itself. However, it was confusing getting to the room because the signs weren't too clear and we did pay more for pool, sauna, steam room access, but it was too busy.
Leanne
Stayed 1 night in Apr 2024
Response from Chloe on Apr 28, 2024
Dear Leanne,Thank you for taking time to review your stay with us.I am happy you liked the room, however I am sorry you found the signs confusing, we will look in to this as we have just had new signage put up.Your feedback is appreciated, and we do hope to hopefully welcome you back one day.Kind Regards,Chloe
Hotel was very clean and tidy the staff we’re both friendly and helpful particularly Maya in housekeeping who helped me relocate my wife’s phone charger with no fuss although I’m sure she was busy she was willing to spend a few minutes enquiring at lost property and going to our room to find charger still plugged into socket well done Maya
John
Stayed 3 nights in Apr 2024
Response from Eileen on Apr 22, 2024
Dear John,Thank you for taking the time to review your stay. We are delighted to hear you had a great stay. I have passed your lovely feedback to Mya.We look forward to welcoming you again soon.Kind Regards,
Dear Mo,Thank you for taking time to review your stay with us.Your feedback is appreciated and we hope to welcome you back soon.Kind Regards,Chloe
6/10 Okay
Emanuel
Apr 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
…
Emanuel
Stayed 1 night in Apr 2024
Response from Chloe on Apr 23, 2024
Dear Emanuel,Thank you for taking time to review your stay with us.Your feedback is appreciated and we hope to welcome you back soon.Kind Regards,Chloe
Village hotels is lovely
The staff were very welcoming and helpful
Room was tidy
Parking is also free over the weekend which is a bonus
Would definitely stay again
Worth the price:)
Charlotte
Stayed 1 night in Apr 2024
Response from Chloe on Apr 14, 2024
Dear Charlotte,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay and found the staff welcoming, this is lovely to hear.We do hope to welcome you back in future!Kind Regards,Chloe
Just a one night stay. Was great value booking on Expedia. The room was great, our children enjoyed the pool and the buffet breakfast was good value too, but only as we got a good Expedia deal on adding breakfast.
Thomas
Stayed 1 night in Apr 2024
Response from Chloe on Apr 13, 2024
Dear Thomas,Thank you for taking time to review your stay.I am delighted you enjoyed your stay, and that the children enjoyed our leisure facilities.We do hope to welcome you back soon!Kind Regards,Chloe
Dear Alison,Thank you for taking time to review your stay with us.I am happy you rated us highly, we do hope to welcome you back soon.Kind Regards,Chloe
It’s got everything you need and is very modern. Some rooms are a long way from reception, so be aware if you have any mobility considerations.
Tamara
Stayed 2 nights in Apr 2024
Response from chloe on Apr 8, 2024
Dear Tamara,Thank you for taking time to review your stay with us.I am sorry to hear your room was far, we do have rooms close to reception if people make us aware on arrival or prior that they have mobility issues we allocate them nearer.Your feedback is appreciated and we hope to welcome you back in future.Kind Regards,Chloe
10/10 Excellent
amanda
Mar 30, 2024
amanda
Stayed 1 night in Mar 2024
Response from your stay on Apr 20, 2024
Dear Amanda,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay, and hope to welcome you back in future!Kind Regards,Chloe
6/10 Okay
Susan
Travelled with family
Mar 27, 2024
Liked: Amenities
We stayed four nights total at the Village. After four years of visiting our son in Leeds, we decided to try there as opposed to Weetwood, which we loved! We were thoroughly disappointed with the Village. Unpin check-in we were told that eeven as paying hotel guests we still had to pay an additional £5 per day to park. Then they put us in a room above the spin class where the walls literally shook from the head banging music and screaming from the instructor in microphone from 9am to after 9pm. It was INSANE! We asked to be moved to the annex building which was much better. The other issue was everyday we had to go to front desk to get towels as they only gave us one towel for a double, two person booking. They didn’t have a phone to connect to front desk so we had to personally go and get them ALL FOUR DAYS! That is unacceptable! Would not stay at the Village again.
Susan
Stayed 3 nights in Mar 2024
Response from Chloe on Mar 31, 2024
Dear Susan,Thank you for taking time to review your stay with us.I am so sorry to hear you didn't fully enjoy your stay.Our parking is 5 through the week, however this comes included with a club room, family room, or when the room is booked via our booking revolution. Unfortunately through a third party it is an additional 5.I will feed back to the leisure club manager regarding the noise levels from the classes as this is unacceptable, and also to the housekeeping manager regarding the towels in the room.Your feedback is appreciated, and will be investigated and shared with the relevant teams. Kind Regards,Chloe
10/10 Excellent
michael
Mar 14, 2024
michael
Stayed 1 night in Mar 2024
Response from Chloe on Apr 3, 2024
Dear Michael,Thank you for taking time to review your stay with us.I am happy you rated us 5/5, this is great to hear and we hope to welcome you back soon.Kind Regards,Chloe
Good facilities and nice food. Would definitely stay again.
John
Stayed 1 night in Mar 2024
Response from Chloe on Mar 13, 2024
Dear John,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, your feedback is appreciated and we hope to see you again soon.Kind Regards,Chloe
8/10 Good
Tanzeem
Mar 4, 2024
Tanzeem
Stayed 2 nights in Mar 2024
Response from Chloe on Mar 25, 2024
Dear Tanzeem,Thank you for taking time to review your stay with us.I am happy you rated us highly, we hope to welcome you back soon.Kind Regards,Chloe
Tired rooms e.g. peeling paint. You have to pay for parking despite a large out of town hotel- owned car park.
Nick
Stayed 1 night in Feb 2024
Response from Chloe on Mar 3, 2024
Dear Nick,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay however I am sorry to hear the room was tired, and you were unhappy with the parking charges.I have fed this back to housekeeping regarding the room, and please know if you stay again and book via our website on the booking revolution the parking comes included.We do hope to welcome you back soon.Kind Regards,Chloe
2/10 Terrible
Jonan Lee
Feb 27, 2024
Jonan Lee
Stayed 1 night in Feb 2024
Response from Chloe on Mar 2, 2024
Dear Jonan,Thank you for taking time to rate your stay.I am sorry to hear you didn't fully enjoy your stay, this is disappointing to hear.Your feedback will be shared with the teams.Kind Regards,Chloe
I liked the swimming pool and that there was a Gym.
Sarah
Response from Lauren on Feb 25, 2024
Hi Sarah! We're glad you enjoyed your stay! We always welcome any feedback and hopefully look forward to seeing you again in the future!
4/10 Poor
Aman
Feb 22, 2024
Aman
Stayed 1 night in Feb 2024
Response from Chloe on Feb 23, 2024
Dear Aman,Thank you for taking time to review your stay.I'm sorry to hear the rating was low, your feedback is valuable and will be shared with the team.Kind Regards,Chloe
We have stayed at the Village hotel North in Leeds before. It is a busy hotel with locals using its gym and pool facilities. The check in was quick and the receptionist polite and friendly. We stayed in a basic double room which was clean and tidy. There was a decent sized flat screen TV and the bathroom was clean with large bath sized towels. I do think that the room is due a refurb or decent freshen up. At £80 per night for two it’s sill well priced considering the facilities available.
John G
Stayed 2 nights in Feb 2024
Response from chloe on Feb 14, 2024
Dear John,Thank you for taking time to review your stay.I am happy you thought the receptionist was friendly, and I am happy you liked the room!Your feedback is appreciated and we do hope to welcome you back in future!Kind Regards,Chloe
Have stayed here a couple of times, always clean and reception staff always friendly, parking on site and always found a space.Rooms have everything you need for a stay :)
Verified traveller
Stayed 1 night in Feb 2024
Response from Chloe on Feb 8, 2024
Dear Anonymous,Thank you for taking time to review your stay, I am delighted you found the reception staff friendly, and the rooms nice!We do hope to welcome you back soon.Kind Regards,Chloe
A very comfortable stay. Bathrooms quite dated. Hotel staff very helpful and the village pub served some lovely food. Breakfast buffet was also great.
Chantelle
Stayed 1 night in Jan 2024
Response from Chloe on Feb 8, 2024
Dear Chantelle,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay and found the hotel staff helpful!We do hope to welcome you back soon.Kind Regards,Chloe
6/10 Okay
Katrina
Feb 2, 2024
Liked: Cleanliness
Katrina
Stayed 1 night in Feb 2024
Response from Chloe on Feb 8, 2024
Dear Katrina,Thank you for taking time to rate your stay, your feedback is appreciated.We hope to welcome you back in future.Kind Regards,Chloe
6/10 Okay
James
Travelled with family
Feb 2, 2024
Liked: Cleanliness
Disliked: Room comfort
Nothing special
It was OK - we stayed with 2 children (11b &13g) and had thought we were going to get 1x dohble and 2x single beds but when we arrived it was a double sofa bed. We mentioned it to the receptionist who said we could change but the other rooms were mattresses on the floor! In the end one of the kids slept on the floor with sofa cushions - not ideal!
Restaurant service very slow and unwelcoming. Pool times with children are very restrictive and always shared with swimming lessons. For a 4 star hotel they are way off the mark.
We will go for the Premier Inn next time.
James
Stayed 2 nights in Jan 2024
Response from Chloe on Feb 2, 2024
Dear James,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, however I am sorry you did not like the family rooms. Half of our family rooms are a double sofa bed and the others are two single mattresses.We will feed back to the restaurant manager regarding the service.Your feedback is appreciated, and will be reviewed with the relevant teams.Kind Regards,Chloe
This has to be one of the worst hotel stays I have had in a long time and the first and last time I will stay in a Village hotel!
On entering the room it was stupidly hot as the heater had been left on full blast.
Not the most sustainable thing to do. There was pubes in the bath I forgot to mention this on check out due to all the other problems.
The room was above the gym entrance and an outside space for the gym so very noisy and the windows were far from air or sound tight.
There are no power sockets near the bed so you can’t charge your phone easily or keep it by the bed.
Reception on check out stated “oh all the rooms are like that” clearly others have complained but nothing done.
Food was expensive so didn’t bother and took a walk into the town.
Verified traveller
Stayed 1 night in Jan 2024
Response from Chloe on Feb 2, 2024
Dear Anonymous,Thank you for taking time to review your stay with us.I am sorry to hear you didn't enjoy your stay with us. I will feed back to housekeeping regarding the heaters in the room, and the general cleanliness as this is unacceptable. We have put forward for the new refurb for plug sockets by the bed, so hopefully this will be sorted soon.Your feedback is appreciated, and will be shared with all relevant departments to look in to.Kind Regards,Chloe
10/10 Excellent
Tyler-Sue
Jan 29, 2024
Tyler-Sue
Stayed 1 night in Jan 2024
Response from Eileen on Mar 23, 2024
Dear Tyler-sue,Thank you for taking the time to review your stay. Please can you contact us at the hotel directly so we can gain some further feedback.Kind regards,
Quality hotel, comfortable and clean.
Only marked down because we paid extra to use the gym and pool and they closed them early and opened them late.
This is something they do at the weekend but don’t mention it when you book.
S
Stayed 1 night in Jan 2024
Response from Chloe on Jan 22, 2024
Dear S,Thank you for taking time to review your stay with us.I am happy you liked the stay, though I am sorry to hear there were aspects of your stay that did not meet the standards we aim to provide for our guests.We will feed this back to the relevant departments regarding giving the correct information to guests.Kind Regards,Chloe
Decent nights stay, relatively comfortable but wait times at the bar let it down slightly.
Geoffrey
Stayed 1 night in Jan 2024
Response from Chloe on Jan 22, 2024
Dear Geoffrey,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, however I am sorry there were wait times in the bar.Your feedback will be shared with the teams and we hope to welcome you back in future.Kind Regards,Chloe
6/10 Okay
Samira
Jan 14, 2024
Samira
Stayed 1 night in Jan 2024
Response from Chloe on Feb 8, 2024
Dear Samira,Thank you for taking time to rate your stay, your feedback is appreciated.We hope to welcome you back in future.Kind Regards,Chloe
Very comfortable and convenient stay, but was somewhat miffed to fond parking was £5 a day at a hotel on the outskirts of the town ... hence a dropped star. Silly way to lose a star! Staff were friendly and helpful, and the venue was impressive!
Andrew
Stayed 4 nights in Dec 2023
Response from Chloe on Jan 22, 2024
Dear Andrew,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay, however I am sorry you were disappointed with the parking charges. Unfortunately we need to be in line with the surrounding hotels and we are the cheapest for parking. We do free parking if you book through the booking revolution on our website!We hope to welcome you back soon!Kind Regards,Chloe
Arrived a little early, but the friendly receptionist gave us a room straight away. Overnight parking charges apply (£5). Parking was previously free, but is now chargeable - so something to bear in mind when booking.
However we were there for a memorial service and the hotel was very accommodating by providing free parking to the attendees
Victoria
Stayed 1 night in Jan 2024
Response from Chloe on Jan 22, 2024
Dear Victoria,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay, your feedback was great to read.We hope to welcome you back in future!Kind Regards,Chloe
6/10 Okay
Mhairi
Travelled with family
Jan 2, 2024
Tired and lacking attention
This hotel is a little tired and in need of some updating. The bathroom grouting is needing cleaning/renewing and the bedside light in our room had broken off and needed replacing. The room was not properly refreshed with towels and the bed was not made up. This hotel has the potential to be much better.
Mhairi
Stayed 3 nights in Dec 2023
Response from Chloe on Jan 5, 2024
Dear Mhairi,Thank you for taking time to review your stay with us.I am sorry you thought the hotel was tired and that the room was not up to the standards we aim to provide.We have fed this back to housekeeping to look into with the team.Your feedback is appreciated.Kind Regards,Chloe
10/10 Excellent
Sarah
Dec 28, 2023
Sarah
Stayed 2 nights in Dec 2023
Response from Chloe on Jan 5, 2024
Dear Sarah,Thank you for taking time to rate your stay with us.I am happy you enjoyed your stay and hope to welcome you back in future.Kind Regards,Chloe
10/10 Excellent
Carole
Dec 28, 2023
Carole
Stayed 3 nights in Dec 2023
Response from Chloe on Jan 5, 2024
Dear Carole,Thank you for taking time to rate your stay with us.I am happy you enjoyed your stay and hope to welcome you back in future.Kind Regards,Chloe
Dear Alistair,Thank you for taking time to review your stay.I am happy you enjoyed your stay, we hope to be able to welcome you back in the future.Kind Regards,Chloe
Nice and handy for a night out in Leeds without having to take the car. Bedrooms large and airy. All staff very helpful and friendly.
David
Stayed 1 night in Dec 2023
Response from Chloe on Dec 23, 2023
Dear David,Thank you for taking time to review your stay.I am happy you enjoyed your stay and found the staff friendly, this is great to hear!We hope to welcome you back in future.Kind Regards,Chloe
8/10 Good
Stephen
Travelled with partner
Dec 18, 2023
Liked: Cleanliness, staff & service, amenities
TV was a nightmare, it took me 15 minutes to sort it, and it defaulted to the no signal function when turned off.
Another guest said the same thing
Stephen
Stayed 2 nights in Dec 2023
Response from Chloe on Dec 23, 2023
Dear Stephen,Thank you for taking time to review your stay.I am sorry your TV was not working properly, we have fed this back to maintenance to look in to.We do hope to welcome you back in future.Kind Regards,Chloe
8/10 Good
Simon
Dec 18, 2023
Simon
Stayed 1 night in Dec 2023
Response from Chloe on Dec 23, 2023
Dear Simon,Thank you for taking time to review your stay.I am delighted you enjoyed your stay, and hope to welcome you back in future.Kind Regards,Chloe
I didn’t like that the cleaner opened the door to check if we were there and the check in times and check out should be later
Shazia
Stayed 1 night in Dec 2023
Response from Chloe on Dec 23, 2023
Dear Shazia,Thank you for taking time to review your stay.I am sorry to hear the cleaner went in to your room, they should always knock prior to opening the doors. Our check out time is 11am but we do have a later check out for 1pm at a little extra cost.Your feedback will be fed back to the teams.Kind Regards,Chloe
Hotel busy and friendly.
A glass in the room for water would be good.
Whilst room was clean on the surface, you could clearly see the rooms are not often deep cleaned. Lots of dust and dirt round the skirting boards and in the corners.
Ruth
Stayed 2 nights in Dec 2023
Response from Chloe on Dec 23, 2023
Dear Ruth,Thank you for taking time to review your stay.I am happy you enjoyed your stay, however I am sorry to hear your room wasn't up to the standards of cleanliness we aim to provide.This has been reported to the housekeeping manager to review with her team.Kind Regards,Chloe
8/10 Good
Dean
Travelled with partner
Dec 11, 2023
Liked: Staff & service, amenities
Nice location. Hotel plenty of amenities,bar, food,swimming and gym all reanably priced.
Hotel decor is a bit dark and dowdy. Room we stayed in was clean but did smell a bit fusty. Overall would stay again if wanted that area and got the deal we had for this booking.
ie big discount and breakfast.
Dean
Stayed 1 night in Dec 2023
Response from Chloe on Dec 23, 2023
Dear Dean,Thank you for taking time to review your stay.I am happy you enjoyed your stay, and the amenities on site.It's great to hear you would stay again, we hope to welcome you back.Your feedback will be fed back to the relevant department managers.Kind Regards,Chloe.
Staff were really polite and helpful and the room was clean, spacious and modern.
Neil
Stayed 1 night in Dec 2023
Response from Chloe on Dec 23, 2023
Dear Neil,Thank you for taking time to review your stay.I am delighted you enjoyed your stay and thought the staff were polite and helpful!We will be sure to feed this back to them.Kind Regards,Chloe
Would stay here again, lovely welcoming staff, clean and modern hotel :)
Verified traveller
Stayed 1 night in Dec 2023
Response from Chloe on Dec 9, 2023
Dear guest,Thank you for taking time to review your stay.I am happy you enjoyed your stay, and found the staff welcoming and the hotel clean!We hope to be able to welcome you back in the future.Kind Regards,Chloe
Dear Philip,Thank you for taking time to review your stay.I'm happy you found the hotel clean and modern, your feedback is lovely to hear.We hope to welcome you back soon.Kind Regards,Chloe
6/10 Okay
Hannah
Dec 5, 2023
Hannah
Stayed 1 night in Nov 2023
Response from Chloe on Dec 9, 2023
Dear Hannah,Thank you for taking time to rate your stay.I'm sorry to see the rating was quite low, your feedback is appreciated and will be shared with the team.Kind Regards,Chloe