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Reviews of Hilton Garden Inn Albany Airport

3 out of 5
Hilton Garden Inn Albany Airport
800 Albany Shaker Rd, Latham, NY

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 102 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John, Blacksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service. Really nice golf course steps from your door
Stayed 1 night in May 2024
Response from Management on May 14, 2024
Thank you for staying with us!

6/10 Okay

Rasheed, Bronx

Stayed 4 nights in May 2024
Response from Management on May 14, 2024
Thank you for staying with us!

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was closed. Had to wait 30 minutes to check in.
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Thank you for staying with us and providing this feedback!

10/10 Excellent

Kim, Long Beach

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 14, 2024
Thank you for staying with us!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on May 13, 2024
Thank you for staying with us!

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and would book this hotel again without hesitation.
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Thank you for staying with us!

6/10 Okay

Juli

Disliked: Staff & service
Pros: Very large room and bath with lots of counter space. Beautiful view. Cons: Check-in was not very friendly, woke up the next morning to the man next door yelling violently at his wife, and the front desk clerk seem completely unconcerned about her safety, bathroom lighting was very dim, shower pressure very low, and temperature uneven. I would say overall not a great value for the price, but the location to the airport is great. Shuttle was excellent.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for staying with us and providing this feedback to us.

8/10 Good

Elise, Stone Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in May 2024
Response from Management on May 7, 2024
Thank you for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
check-in was quick and efficient
Stayed 1 night in May 2024
Response from Management on May 7, 2024
Thank you for staying with us!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay near the airport. Price was right and everything was very nice
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Thank you for staying with us!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but needs more front desk agents!
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Thank you for staying with us!

10/10 Excellent

Cheril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Thank you for staying with us!

10/10 Excellent

Isidro

It was a comfortable
Stayed 2 nights in Apr 2024
Response from Management on May 1, 2024
Thank you for staying with us!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on May 1, 2024
Thank you for staying with us!

8/10 Good

GENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable and accommodating staff. Comfortable clean room. No room service provided. Lids did not fit the coffee cups in the room.
Stayed 2 nights in Apr 2024
Response from Management on Apr 30, 2024
Thank you for staying with us!

8/10 Good

Mary

Liked: Cleanliness, staff & service
Unfortunately, bar and restaurant closed and water will be shut off for several hours tomorrow morning due to maintenance…….
Stayed 1 night in Apr 2024
Response from Management on Apr 30, 2024
Thank you for staying with us!

10/10 Excellent

Shawn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. A few small room issues like the blackout curtains being slightly ripped and the closet door not being able to close all the way. But lobby is great. They have infused water available. Bar and patio are great. And the food is good too.
Stayed 2 nights in Apr 2024
Response from Management on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great staff
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Thank you for staying with us!

8/10 Good

Tyjohnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for staying with us!

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, big clean room, comfortable bed, and nice quiet location.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for staying with us!

10/10 Excellent

John

Liked: Property conditions & facilities
Easy check-in, pleasant folks
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thank you for staying with us!

10/10 Excellent

Kimberly, Vergennes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thank you for staying with us!

6/10 Okay

Joseph

Stayed 1 night in Apr 2024
Response from Management on May 9, 2024
Thanks for staying with us!

4/10 Poor

Tina

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was mold around the windows. The shower was filty and the bed looked like it had not been changed
Stayed 1 night in Feb 2024
Response from Management on Apr 17, 2024
Thank you for staying with us and providing this feedback.

6/10 Okay

Brenda

Travelled with partner
The room was dinghy and dusty. The refrigerator wasn’t on so it was of no use to us. Not even a bottle of water offered. We asked for cold beer and there was none. Very simple things to ask for for 150.00!
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for staying with us and providing. This feedback!

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
There were issues with the hotel because it is aging, what stood out for me was the excellent and courteous staff. I know they were short staffed, yet they tried to meet everyone's needs. The room was fine and checkin and out went smoothly.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for staying with us and providing. This feedback!

10/10 Excellent

Deirdre

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for airport hotel
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for staying with us.!

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Barely any parking and staff didn’t seem to care. Plugs didn’t really work. Bed was comfortable though.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for staying with us and providing. This feedback!

8/10 Good

Adrienne

Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Thank you for staying with us!

6/10 Okay

gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The microwave was dirty.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for staying with us.!

10/10 Excellent

Cheril

Travelled with group
Liked: Cleanliness, staff & service, amenities
The friendliness of the staff checking us in even though it was late. He recommended a pizza delivery place which was great.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Thank you for staying with us!

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Management on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Kenneth, Bennington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onaite restaurant, 24 hr shuttle and parking.
Stayed 1 night in Apr 2024
Response from Management on Apr 4, 2024
Thank you for staying with us!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 5, 2024
Thank you for staying with us!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect .close to airport. Coffee could be better
Stayed 1 night in Apr 2024
Response from Management on Apr 4, 2024
Thank you for staying with us!

10/10 Excellent

Olivia

Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thank you for staying with us!

6/10 Okay

Sara

Travelled with family
Empty shampoo in bathroom, restaurant only offered a few items from the menu for dinner, there is NO hot tub on premises.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are awesome! They were so helpful.. they helped me schedule airport shuttles, arrange long term parking, and even helped with my dinner order from the on-site restaurant. The staff was great! Super nice people with a smile!
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Management on Apr 16, 2024
Thank you for staying us with us!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you For staying with us!

6/10 Okay

Justin

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was mostly clean and the front desk employee was very friendly. Biggest complaint was the lack of warm shower water for an entire day, and the shower's body wash container was empty upon arrival.
Stayed 2 nights in Mar 2024
Response from Management on Mar 22, 2024
Thank you for staying with us and providing us with this feedback!

6/10 Okay

Karel, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really close to the airport, which is exactly what we wanted and it was only for one night. Would not stay here for a longer stay. The shower gel in the shower was empty. The Hotel information in the room is really old - said laundry wash/dry was 1.00 each per load but it was $2.50 on the machine. The coffee wasn't the greatest. The bed was too hard for my taste and the pillows completely deflated to nothing when you lay your head on it. The a/c didn't cool the room enough for us. The location was perfect. There was plenty of parking.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us and providing this feedback and we will look into these issues you had.

10/10 Excellent

Kim, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for staying with us!

8/10 Good

Michael R Donnell

Travelled with partner
Liked: Staff & service, amenities
Great staff. On time airport shuttle. Needs a good cleaning.
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

2/10 Terrible

Bastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash everywhere
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Andre at the Front Desk was Awesome. He was Very Informative and ready to assist me any way he could, Always with a smile ! He is Huge asset to the Hotel.
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thanks for staying with us!

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were very comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying with us!

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
staff here are EXCELLENT
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for staying with us!