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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5953 out of 14963 reviews" "
Rating 8 - Good. 3902 out of 14963 reviews" "
Rating 6 - Okay. 2336 out of 14963 reviews" "
Rating 4 - Poor. 1546 out of 14963 reviews" "
Rating 2 - Terrible. 1226 out of 14963 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Parking terrible hard..staff helpful beds hard
Stayed 3 nights in May 2024

8/10 Good

Dianne and Michael, Banksia Grove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, alway clean and well maintained, the only thing that was an issue is there are no luggage trolleys “due to insurance issues” no busboys on when we checked out so had to lug all luggage down ourselves
Stayed 2 nights in May 2024
Response from Dan on May 10, 2024
Hello Dianne, thank you for providing your feedback on your most recent stay.  Please contact Planet Hollywood directly to speak to a member of management regarding your experience.

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in May 2024
Response from JD on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Mehboob, Leander Tx

No Room service one day I pay full
Stayed 3 nights in May 2024
Response from Christina Banks on May 10, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was incredible
Stayed 4 nights in May 2024
Response from Christina Banks on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Etaya, Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place right smack dab in the center of everything. The vibe is amazing.
Stayed 2 nights in May 2024
Response from Dan on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Abra, Medina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing trip and planet Hollywood is a great location on the strip! Easily accessible for whatever you want to get into.
Stayed 3 nights in May 2024
Response from Dan on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Vegas. So convenient to EVERYTHING.... including Walgreens! SUPERB customer service ... from check-in to checkout. EACH PH team member that we interacted with was AWESOME!!! Randy at the taxi station was exceptionally helpful. I plan to stay at Planet Hollywood again and would definitely recommend it to others!!!
Stayed 3 nights in May 2024
Response from Dan on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room - large, very clean, upscale. Location is perfect for walking around Las Vegas Strip and the hotel has so much to offer we hardly left the property.
Stayed 1 night in May 2024
Response from Dan on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dominic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!
Stayed 2 nights in May 2024
Response from Ruby on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
The line to check in was quite long, taking 45 minutes…not sure if that was normal or a problem. No soap and a running toilet were items taken care of quickly and efficiently and i only had to send a text.
Stayed 2 nights in Apr 2024
Response from ALM on May 9, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Hotel. We were never lacking for things to do. The miracle mile was awesome. The housekeeping staff did a great job and were very personable. We will definitely stay here again when we come back to Las vegas.
Stayed 4 nights in May 2024
Response from John on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Carl, Midlothian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cocktails by the pool $35 plus tax and tip is a big rip off. Overpriced.
Stayed 4 nights in Apr 2024
Response from JD on May 9, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Esaam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel I have ever stayed in Las Vegas. Terrible service, room was dirty, no minibar, no coffee maker, no room service and a broken toilet. Personnel were rude in restaurant and bars. At slot machines we were never served a drink, even water. I could go on and on but you get the idea.
Stayed 2 nights in Apr 2024
Response from John on May 9, 2024
Hello Esaam, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time for us in Vegas and we are definitely going back. We had a ball. Planet Hollywood was the perfect location on the strip.
Stayed 3 nights in Apr 2024
Response from Latrice on May 8, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from John on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

María

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was so nice, rooms are clean and spacious.
Stayed 3 nights in May 2024
Response from John on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Latrice on May 8, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Victor

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien servicio
Stayed 3 nights in May 2024
Response from Dan on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Tracy Lorraine

Travelled with group
I was there for 5 days the maid only cleaned the room 1 time I also think it’s quite ridiculous to charge 50 something dollars for a resort fee then ask ppl to pay to rent a lounger by the pool They did take 1 day of resort fee off my bill for the maid not cleaning the room but I still have not received the rest of my deposit back
Stayed 5 nights in Apr 2024
Response from Dan on May 7, 2024
Hello Tracy, thank you for providing your feedback on your most recent stay.  Please contact Planet Hollywood directly to speak to a member of management regarding your experience.

2/10 Terrible

Jocelyn

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hidden daily resort fees…terrible and border line criminal.
Stayed 4 nights in May 2024
Response from John on May 8, 2024
Hello Jocelyn, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Cathy Fey

Liked: Cleanliness, staff & service, property conditions & facilities
Property was amazing. Staff was excellent. Would definitely come back.
Stayed 4 nights in May 2024
Response from Dan on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Mechelle S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Latrice on May 8, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Anjali Margaret

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very dated and the staff does not seem to want to be there. I went to check-in at the kiosk around 8:30 p.m. and it told me my room wasn't ready. I had to stand in line only to find out that what I had reserved, a room with a King bed, was not available. The lady checking me in did not apologize or offer anything for the inconvenience and told me that "room selection is subject to availability". The room itself just feels tired and dingy. My sink faucet was broken, carpet was frayed in areas, the whole vibe just felt sad
Stayed 2 nights in Apr 2024
Response from Dan on May 7, 2024
Hello Anjali, thank you for providing your feedback on your most recent stay.  Please contact Planet Hollywood directly to speak to a member of management regarding your experience.

10/10 Excellent

Saeeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an enjoyable stay! I would recommend and stay there again. The room was clean. Staff was helpful. Only complaint would be to correct the water pressure with plumbing, mainly the toilet.
Stayed 3 nights in May 2024
Response from ALM on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Vanja

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The good: - staff are friendly and helpful - hotel location is great, very central to the core of LV The bad: - hotel is somewhat run down, and needs a face lift - it is very smokey, especially in all the hallways
Stayed 2 nights in May 2024
Response from Doug on May 7, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to the strip, we had a king bed room with a killer view over the Bellagio fountains. Clean, tidy with great amenities
Stayed 3 nights in May 2024
Response from Doug on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Mary-Jordan

Travelled with partner
Disliked: Cleanliness, amenities
The room’s cleanliness was the biggest issue. The bathroom was probably the dirtiest. The mirrors were not clean, the vanities were not clean, and the bathtub was also pretty gross. I got into take a bath and could feel the grime on the walls of the tub. I got out immediately and showered. Our bedding had stains on the fitted sheet. The couch in the room was dirty and the small, round table was super scuffed and dingy looking. The room’s decor was also really strange/outdated. Our room was supposed to be non smoking, but the whole floor reeked of cigarette smoke. The casino also seemed pretty poorly ventilated. Overall, the hotel just seems to need to be updated and desperately needs to be cleaned better. The best part of this hotel is the location and Burger.
Stayed 3 nights in May 2024
Response from Doug on May 7, 2024
Hello Mary-Jordan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third or fourth stay at Planet Hollywood and by far the best. Was able to check in early and get a strip view room which was beautiful and spacious and clean. Love the location because it located close to many other hotels/ casinos, but also has plenty to offer itself with the Miracle Mile shops right downstairs.
Stayed 1 night in Apr 2024
Response from Doug on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Jalen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So many things went wrong from checking in and our room being dirty to just very loud neighbors all day and all night. Definitely won’t be staying here again.
Stayed 2 nights in May 2024
Response from Doug on May 7, 2024
Hello jalen, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that there was a mall and a concert hall, all in one place. Best vacation we ever had!!!
Stayed 1 night in Apr 2024
Response from Doug on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Emelda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
What I didn't like was there was not a housekeeping in my room for the entire stayed .
Stayed 4 nights in May 2024
Response from Michelle on May 7, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

LUIS

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
I had to get an upgrade because of the condition of the room. The front desk staff is really awful and they constantly leave their positions to hide in the back. Will never come back to the hotel.
Stayed 5 nights in May 2024
Response from Michelle on May 7, 2024
Hello Luis, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, peaceful, access to a lot on the Strip from PHC. Losing on the slots was a downer, but it is Vegas!
Stayed 4 nights in May 2024
Response from John on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

David Lee, SEDRO WOOLLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Michelle on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rodrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Room was clean and housekeeping was attentive.
Stayed 3 nights in May 2024
Response from John on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dan on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino Roulette
Stayed 1 night in May 2024
Response from Latrice on May 6, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Oluchi

Liked: Cleanliness, staff & service, property conditions & facilities
Great 👍
Stayed 3 nights in Apr 2024
Response from Michelle on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Dale

Stayed 2 nights in May 2024
Response from Dan on May 7, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Dr J.Stewart

Travelled with partner
dining room frequently did not have basics eg no black tea,items sold out on 2 days had to call to have room serviced. Reception area is unwelcoming. No concierge. Bell men were very helpful.
Stayed 7 nights in Apr 2024
Response from Doug on May 6, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in May 2024
Response from John on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from John on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Mary-Beth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The reason I go to Planet is for the concerts. It's clean and well priced but the lobby is nothing to look at (for Vegas); there are no good restaurants in Planet (my opinion) and there really is nothing special about the decor - I would have thought they could have gone way out with the music memorabilia theme.....the gym is pretty good. The pool area is not great either.....oddly shaped; wasted space...very dated. But again, I stay to be close to the concert space.
Stayed 3 nights in May 2024
Response from John on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Alpaso

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time
Stayed 2 nights in May 2024
Response from John on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sara Mae

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and great location. Lots of options and room was ok. Good budget option for mid strip!
Stayed 4 nights in Apr 2024
Response from Michelle on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

sydney McDonald

Travelled with partner
Liked: Amenities, property conditions & facilities
Overall very nice... 2 elevators were not working on the weekend
Stayed 4 nights in Apr 2024
Response from Michelle on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Clinton Tobin, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here multiple times now. In the middle of everything and the room upgrade was sweet.
Stayed 3 nights in Mar 2024
Response from John on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Justina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N a
Stayed 3 nights in May 2024
Response from John on May 6, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Teresa

Travelled with partner
Tried to use the Kiosk to check in and avoid a long wait in line. Kiosk said that my room wasn't ready even though it was 4:30pm. Waited in line and they assigned our room.
Stayed 2 nights in May 2024
Response from Kimberly on May 5, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.