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Reviews of OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Reviews

6.0
Rating 10 - Excellent. 1474 out of 6713 reviews" "
Rating 8 - Good. 1183 out of 6713 reviews" "
Rating 6 - Okay. 1258 out of 6713 reviews" "
Rating 4 - Poor. 1191 out of 6713 reviews" "
Rating 2 - Terrible. 1607 out of 6713 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

juan

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To be honest not a lot of tables to gamble The switch my reservation last minute that was inconvenient for us also elevator was one of the worst ones ever bathroom horrible conditions definitely need improvement
Stayed 2 nights in May 2024

2/10 Terrible

Vic

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too pricey for what you get!
Stayed 2 nights in May 2024

2/10 Terrible

Esther

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator was working out of the tree. Parking was dirty and dark. Was charged for a “pool view” room and I was in the 16th floor on the opposite side of the swimming pool. Arrived 1 hour earlier than the check in time and was charged $20.00 for early check in, just an awful experience
Stayed 2 nights in May 2024

2/10 Terrible

Rocio

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very dirty, smelly. Very VERY poor customer service. Our room was dirty, had nail clippings and dried ramen noodles stuck to carpet. As soon as we opened the courts is there was dust flying everywhere AND the AC was not cooling. Called front desk, said they where sending house keeping and tech. Only tech came. Second day asked for cleaning again and towels. Came back to find a dirty room and towels on the floor. Would definitely NOT come back nor recommend to family and friends.
Stayed 3 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Upon conducting research prior to my arrival, I had some concerns about the quality of this establishment. However, I was pleasantly surprised by the hotel itself and the attentiveness of the housekeeping staff. It is worth noting that for dining options, it may be preferable to venture to the nearby strip. In my experience, despite the presence of multiple Hooters employees, only one seemed actively engaged while the others appeared preoccupied with their mobile devices. As for dining late, Steak and Shake is an option, although the menu selection is limited similar to that of Blake's Lotaburger. It was apparent to me that the preparation of the meat was lacking, as it arrived cold and lacking in flavor.
Stayed 3 nights in May 2024

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator working. Took forever to get to lobby/room. A/C was very loud. Would not stay there again.
Stayed 3 nights in May 2024

2/10 Terrible

Gema

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have any walking toddlers be careful, there is no door saftey on top of the doors like other hotels have toddlers are able to open and walk out the door, they had 2 elevators but only one was working and then the one working didnt work no more for a day, they have multiple people walking around confused how to get to their rooms. The room was so old fashion and half of the things didnt work, I have to call the receptionists to complain about it. The walls are so thin you can hear everyones business. Cleaning is upon request which i think its dumb, others hotel do basic cleaning. Even when I requested a deep clean because my tub was full of hairs on our first night they never came to clean it. Honestly horrible hotel I would never stay there again, ESPECIALLY with children.
Stayed 3 nights in May 2024

2/10 Terrible

Maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
elevators not working or taking a long time , dirty carpet , bathroom needed more cleaning , beds were a bit comfy, air conditioner not working as great felt the room warm
Stayed 3 nights in May 2024

2/10 Terrible

Kira

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
3rd floor elevator call button broken/non-working;stairs had no knob/bar to open. Route from 3rd floor was length of hotel to stairwell to basement, past broken air conditioning units, electrical room, laundry facilities. Only 1 of 3 elevators on ground floor was in use-long wait time/crowd gathered to upper floors
Stayed 1 night in May 2024

2/10 Terrible

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here 2 years ago almost to the date and the property has gone downhill horribly. We saw about 2 weeks after we booked that the elevators were broke. We just figured they will be fixed by Memorial Day weekend… well they weren’t. They have 6 elevators and only 1 sometimes 2 were working. They have been broken since middle of February. This was not a very enjoyable trip and will never stay there again. First we ordered a king room in January. We check in go up the stairs to the 3rd floor and realize we have 2 beds and no one notified us at check in. I get it’s a holiday weekend and they are busy but if someone would have said “I’m sorry but right now we only have queens, sorry for the inconvenience” i would have been ok but no one said anything. We text the front desk number and they say we can try in the morning but they are overbooked. We never checked in the morning because we were worried that they would put us up on a higher floor and we didn’t want to have to do potentially 17 flights of stairs or wait 30 minutes for an elevator if not more. Second with the elevators down no one gave us stairs directions. We found out some of the stairwells don’t go to all floors or lead to back service hallways with broken equipment laying everywhere. Also the stairwells are nasty and had rotting food that had been there for 3 days at one point. If your elevators don’t work please give people directions. Also the pool waitress Sunday 5/27 was extremely rude and condescending.
Stayed 3 nights in May 2024

2/10 Terrible

Brenda, HACIENDA HEIGHTS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique aspect is that their elevator sign is wrong. It said floor 11 to 19, when it goes to 10 as well. The unique aspect was that the staff make you feel absolutely intelligent when you don't understand the sign was wrong. The unique aspect was that they gave your an no strip for room when you asked for it, c and needed to go to front desk again. The unique aspect was that the strip view room was looking at the back side of mgm only. The unique aspect was the tv won't turn on or off. Or stays at the searching mode the entire time. The unique aspect was the ac cover was broken. The unique aspect was that we needed to kill flies in the room. The unique aspect was the halfway was floaded and my shoes got damaged. The unique aspect was the draining in the tub is horrible. The uniqueness are things that made me refuse to stay at this hotel. Customer service was horrible.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
Thank you for taking the time to provide your unique aspect during your stay. We apologize if your visit was less than you had hoped for but we appreciate your candid feedback!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in May 2024

8/10 Good

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff is very friendly, lots of places to dine. The only thing they need to work on is replacing them elevators. They did not operate when we arrived to the casino. We had to use the service elevator. When we checked out, again the elevator did not work. Once again we had to utilize the service elevator. Other than that, our stay was great.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

2/10 Terrible

Angelica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is maybe one of the worst hotels Ive stayed at. It was not clean at all, restroom was very dirty, even the bath tub, tv did not work, no wifi paper or anything. NOTHING like the pictures unfortunately. I dont really recommend . Also elevators were not working only one of them, too many people for elevators not to be working .
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 27, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

4/10 Poor

Henry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the front desk when we got there. There was a sense that people weren't happy working there. Room 311 was not very clean. Hair in shower, stained pillow,bed lamp not working. Signs of pictures being pulled off the wall and not replaced. Just sn overall bad experience. Uber driver asked why we stayed there. We had a canceled flight.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 27, 2024
A good stay begins with an efficient reservation procedure providing the accommodations you expect. I am sorry if this was not your experience.

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

4/10 Poor

Landon

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Danny

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators broken on my first day. No signage about options or directions to get to room. Forced to go on a scavenger hunt looking for a way to get to lobby. Almost got stuck in service elevator when I finally found it. No information or apologies or concern from staff. Restaurant service is very slow. Hardly any taxis available outside compared to before.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

4/10 Poor

Alicia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not newly renovated! It's very old. The carpet in the room, the bathroom and especially the bathtub were filthy! Thank goodness the beds appeared clean and yes we checked for bedbugs. The room had a funny smell to it like urine. There was only one elevator that worked so it was at least a 10 min wait to get on if there wasn't a line. Mind you, there was a total of 6 elevators and only one functioned. The staff at checkc in was the only positive thing about the place. The strip view i paid extra for was a view of the Tropicana being torn down, with the strip behind that. The pictures of the hotel looks nice online but when you see it in person, it's like a bait and switch. I will never stay at Oyo again or recommend it.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
Thank you for providing this feedback about your recent stay. We’re happy to hear you enjoyed our staff but apologize that our rooms did not exceed your expectations

6/10 Okay

Levon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not clean
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
Thank you for sharing your feedback!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Its good I'll come back
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
We love hearing this, Peter! We hope you will come back and see us again soon!

2/10 Terrible

Maciej

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Only one elevator was working throughout our stay here, the stairs were not labeled and were confusing, staff gave contradictory answers to questions, and we had a giant bug in our room
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

2/10 Terrible

CARLOS F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
Please come see us again soon!

4/10 Poor

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC did not work in the room but the room was clean but very dated. Needs an update. Walking to the hotel from the strip was the only time during the time in Vegas we felt unsafe walking. They were doing demolition on the hotel next to us.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 27, 2024
We appreciate your feedback and candid review. We are disappointed that you did not enjoy your recent stay as we never want our guests leaving not having had the best experience.

2/10 Terrible

xinyao

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
Please come see us again soon!

8/10 Good

KAP

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool had no heat just from the sun and it was the 1st time in my many stays that I had to pay for parking
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 24, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 24, 2024
Thanks for this kind review. We are glad to hear you enjoyed your visit with us. Come see us again soon!

8/10 Good

John

Liked: Cleanliness
Stayed 8 nights in May 2024
Response from OYO Reservations Dept. on May 27, 2024
Please come see us again soon!

10/10 Excellent

Isidra

Liked: Cleanliness, staff & service, property conditions & facilities
The plce was not super busy. Nice and relaxing
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 24, 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

8/10 Good

Ena

Stayed 2 nights in Mar 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

2/10 Terrible

Jeffrey

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property reeks of cigarette smoke. We hate cigarettes! Our room smelled like smoke and then they tried to charge us for smoking in our room!!! It is unbelievable. Worst hotel ever.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 23, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The entire staff was great, front desk & housekeeping had zero issues. Extremely friendly and helpful my entire stay & the hotel itself was pretty clean. The only drawbacks during my stay was the fact that the elevator button on the 3rd floor didn’t work for some reason, so we had to take the stairs, which is fine since it isn’t a higher floor. And the demolition next door is a little noisy in the morning if you’re directly facing it, but it wasn’t a dealbreaker. This is my second time staying here, for the price is definitely worth it.
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

8/10 Good

Salvador

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator was by far the worst thing about the Oyo. One functional elevator for an entire floor of rooms, you’re talking half an hour sometimes to get up and down to your room. Same thing for the parking garage elevator, only one worked. Aside from that, dining options were kind of limited, hooters was the only thing open late. The cafe closes way too early, we went for EDC and wouldn’t get up till later, a cup of coffee would have been nice but we had to go off property to get anything worthwhile. Guess we can’t expect much for a cheaper rate and booking later than we should have.
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We want to personally apologize that the hotel did not meet your expectations.

6/10 Okay

joshua

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For being a hotel and casino in Vegas I expected more. There were cracks in the doors chunks missing from the door jam like someone forced it open. The AC was broken in our room. Called there maintenance twice went to the front desk about it. Nothing. It's Vegas it's hot you need ac. But I guess this is there marketing trick to get ppl out of the rooms and into the casino. Won't be back.
Response from OYO Reservations Dept. on May 23, 2024
We are sad to read that our service was a disappointment during your last stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

2/10 Terrible

Ilaria

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, staff was rude, also I got charge for smoking violation and I got charged more then $400 and I don’t smoke nobody does from my family very disappointed I will never return to this horrible place
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

10/10 Excellent

Pier Angeli

Travelled with group
Liked: Cleanliness, staff & service, amenities
like the place. cheapest hotel near the strip. the room and bathroom needs a bit of an improvement but stayable. needs a bit of renovation and more elavators please. had to wait too long for elevators. but staircase is always open. but not convenient if your room is up on the 12th floor. otherwise, it’s got great location if you want a cheap hotel near the strip.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

6/10 Okay

Tyler

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Run down hotel.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
We want to personally apologize that the hotel did not meet your expectations.

4/10 Poor

Robert, Castle Rock

Business traveller
Disliked: Property conditions & facilities
No working ice machine on the floor. No in room coffee or in room refrogerator.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
We want our guests to have the best experience possible where everything exceeds their expectations. We are sorry if that was not the case during your visit.

4/10 Poor

Colten

Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

2/10 Terrible

Soshi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Thank you for your review.

6/10 Okay

Cammi

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location close to the strip. The property is showing its age. Could use updating.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 20, 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and decent location - not right on the Strip but convenient. There was only one working elevator, which we heard has been the case for quite some time. They really need to fix at least one other one. The construction next door at the Tropicana was annoying with jackhammering early in the morning. Otherwise, it was a great experience.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

4/10 Poor

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Please come see us again soon!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Everything was good just needs some updating but overall was decent.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
Thanks for this great review! We are happy to hear you enjoyed your stay and look forward to seeing you again next time!

2/10 Terrible

Junichiro

Disliked: Cleanliness, amenities, property conditions & facilities
The noise from the air conditioner was too much. You should try sleeping in this room once. You will never be able to sleep. Please don't charge money for a room that people can't sleep in the future.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 20, 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE AND QUIET
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, amenities
Only one of the three elevators were working, which caused some delays getting to and from the room.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 Poor

Cristina

Disliked: Cleanliness, property conditions & facilities
Room was not cleaned well. Faucet handle broken, all the surfaces had dust and sticky parts. Window couldn’t even close all the way so it was loud from outside. Couldn’t sleep the first night because of it
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 17, 2024
We want to personally apologize that the hotel did not meet your expectations.