I’ve stayed at the Hilton in LLV a few times in the past couple of years. I go as I enjoy the peace and quiet that you won’t find on the strip. Unfortunately, the Hilton guest services have declined and I feel that the Hilton is not providing their staff with the tools and resources they need to provide their guests with an experience they can be proud of. For example, I was there Sept 06-09 2023. It was exceptionally hot out, around 115, and I was informed that the pool area no longer offers umbrellas as they were all broken. It was also made abundantly clear that no outside food and drink were permitted in the pool area, but no restaurant service was available at the pool area on week days unless I chose to go to one of the hotel restaurants inside.
I truly enjoy staying at the Hilton in LLV, but if the hotel management can not find a way to improve on the simple amenities such as pool umbrellas and refreshment options in the desert heat, i will find it difficult to return.