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Reviews of Caesars Palace

4.5 out of 5
Caesars Palace
3570 Las Vegas Boulevard South, Las Vegas, NV

Reviews

7.4

Good

Rating 10 - Excellent. 4476 out of 11233 reviews" "
Rating 8 - Good. 2195 out of 11233 reviews" "
Rating 6 - Okay. 1815 out of 11233 reviews" "
Rating 4 - Poor. 1389 out of 11233 reviews" "
Rating 2 - Terrible. 1358 out of 11233 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my 8 year old. Conveniently located across from the linq promenade which had lots of restaurants, shopping & other options of things to do if you’re traveling with kids.
Stayed 2 nights in May 2024

10/10 Excellent

dago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to stay agin
Stayed 3 nights in May 2024
Response from Latrice on May 13, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Deron

I was assisted with getting an early check in. Staff was great.
Stayed 2 nights in May 2024
Response from Latrice on May 13, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Carina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pubes all over the shower and bathroom, pee stains on the floor next to toilet, dirty room and internet does not work despite paying resort fees.
Stayed 1 night in May 2024
Response from Doug on May 13, 2024
Hello Carina, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

RALPH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in May 2024
Response from Doug on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Anthony

Business traveller
Disliked: Amenities
Don’t fall for the upgrade trick. It’s not worth it in my opinion if you are exploring Vegas. You are barely in the room. Front desk baited me into the upgrade
Stayed 4 nights in May 2024
Response from Michelle on May 13, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Kathleen, Naples

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A reliable hotel in a good location. Lots of dining and shopping options. Needs updating throughout the main areas.
Stayed 2 nights in May 2024
Response from Michelle on May 12, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

REYNALDO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options
Stayed 5 nights in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Suzanne Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from John on May 13, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Micheal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at times wasnt helpful. I was gambling with my wife. The waitress wasn’t around for over 30 minutes. I walked over to the bar and asked for a bottle of water for my wife which was sitting in eye site of the bartender. Refused to offer me a water and said I needed to pay $8 for a bottle or go out side and pay the same for a larger one or wait for the waitress. When checking out and wanted to have a meal at the buffet I was told you can not bring luggage into the dining room and had to take it to the “bell service” next to the security station. Never giving me a way to get there just pointing instead of where to go. I asked other staff walking and was direct to the reservation desk. I finally found the security station and he told me I had to go outside and wait then looked away at his monitor and addressing me anymore. I went back to the buffet and see others with carry on bags in line and seated and the staff is not even questioning them just telling me I can’t being in my bag. Not the experience I was expecting at a hotel like this. Will consider other properties for my next stay.
Stayed 1 night in May 2024
Response from Michelle on May 11, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room i paid for a week ago was unavailable and they tried putting me in a twin queen bed room when i paid for a king bed.
Stayed 1 night in May 2024
Response from Doug on May 11, 2024
Hello Javier, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Scott, Pequea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay. First class and so much to do.
Stayed 2 nights in May 2024
Response from Christina Banks on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

shannon nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very clean!
Stayed 4 nights in May 2024
Response from Michelle on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Paula, Schaumburg

Business traveller
Liked: Staff & service, amenities
I like the number of pools and the number of restaurants to choose from. I also like the convenience of the location so close to so many things to do. Very Walkable. My hotel room smelled completely of smoke, it was disgusting.
Stayed 1 night in Apr 2024
Response from Chuck D. on May 10, 2024
Hello Paula, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Filippo, Escondido

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Dan on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Don

Travelled with group
Really felt like we were nickle and dimed for everything. Especially front desk at check in and checkout. Early check in fees and useless upgrades are misleading at best with what you get. Buyer beware….They tried to pin us for using the mini bar even though we didn’t touch it.
Stayed 3 nights in May 2024
Response from Ruby on May 10, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. You were not charged the mini-bar restocking fee. We will work hard to fix the issues you've experienced. Please have a great day

6/10 Okay

Genbiao, Little Rock

Travelled with family
Liked: Staff & service
I had thought this hotel was as great as Wyne and other top hotels in Vegas, finally I was a bit disappointed that room is not clean. The telephone set was covered with heavy dust, like they did not clean it for a month. Room is spacious and view is great. Need improve room cleanness.
Stayed 1 night in Mar 2024
Response from John on May 10, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Michelle on May 11, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2024
Response from John on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Justin Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the view from our room over looking the Bellagio water fountain
Stayed 6 nights in May 2024
Response from Dan on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was excellent
Stayed 3 nights in May 2024
Response from ALM on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Larry L

Travelled with partner
Liked: Staff & service
Didn't have very good assortment of eating establishments. No dessert places. $22 for room coffee ridiculously
Stayed 2 nights in May 2024
Response from John on May 9, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Shara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large room. Very clean with the exception of one day not getting housekeeping: everything was wonderful. Beds were very comfortable. Loved it there and would definitely stay again.
Stayed 4 nights in May 2024
Response from John on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Travis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upgraded my rooms which was expensive. Both rooms had trash left in the room, draining of the sink and shower was terrible, broken things in the room (lights, etc), no concierge service available (took me 3 days to figure out where the gym was located), long waits at the front desk. Staff didn’t even ask if my stay was okay. I’m going back to MGM properties next time.
Stayed 6 nights in May 2024
Response from John on May 9, 2024
Hello Travis, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

James E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great casino hosts, fantastic shopping and a wonderful pool
Stayed 3 nights in May 2024
Response from John on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gustavo, Little elm

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 2 nights in May 2024
Response from Ruby on May 10, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Dan on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Khalil

Stayed 4 nights in May 2024
Response from John on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from John on May 9, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Rinaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in system is too old. Takes a long time to check in and out. The system should have room facilities for the agent to tell you what the view is and what’s in the room The slots never pay. Too crowded in the slot area. There is a bad smell always going from the David statue to the pool.
Stayed 4 nights in Apr 2024
Response from Doug on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was a foul odor on the unwashed towels. The pool was closed for remodeling and the staff was extremely rude.
Stayed 1 night in Mar 2024
Response from John on May 8, 2024
Hello Steven, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Shawn

Business traveller
Liked: Property conditions & facilities
Room could use some updating
Stayed 1 night in May 2024
Response from John on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Hisashi, Spring Arbor

Disliked: Staff & service
clean and good property.
Stayed 1 night in May 2024
Response from Dan on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Georgina

Business traveller, Travelled with group
Liked: Staff & service, amenities
Caesars will always be Caesars
Stayed 1 night in May 2024
Response from Dan on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Neyli Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from ALM on May 8, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Pedro, fremont

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Ruby on May 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Latrice on May 8, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so beautiful and clean
Stayed 1 night in May 2024
Response from Latrice on May 7, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Carlos

I will start by saying that the check in guy was excellent! He even upgraded my room for me. The room was great, clean and comfy. It had everything I could possibly need to make my stay a good one. My disappointment comes with the lady on the express check in, the morning of my departure. I had not been able to sign in to the hotels wifi at all while in my room. It was fine while in any other area. The morning of my departure I went down to the desk super early at 06.30 so as to miss the long lines. The lady I saw first tried to rectify the the issue and we thought the issue had be3n fixed. I went back to the room but unfortunately it had not. I then spent the next hour onto their wifi support team who also could not get it working. When I was checking out I thought I would just mention this issue and waited behind a couple who were being dealt with by the lady on the express check in. I was a little taken back by how rude she was to them and as their English was not that good I do not think they realised. When I got to speak to the lady I explained the situation and she said bluntly ‘The wifi we offer is a free service! It has nothing to do with the hotel or the services you pay for in the resort fee” and turned her back on me. In that moment it made everything I thought good about the hotel go out the window and left me leaving the hotel with a very disappointed opinion. Last impressions and all that. Would I stay there again probably not. Sorry.
Stayed 1 night in Apr 2024
Response from Latrice on May 7, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Shelly-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 3 nights in Mar 2024
Response from Latrice on May 7, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Latrice on May 8, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To expenive
Stayed 4 nights in May 2024
Response from ALM on May 7, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Rick

Stayed 1 night in May 2024
Response from Doug on May 8, 2024
Hello Rick, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nobu hotel inside the Caesars
Stayed 2 nights in Apr 2024
Response from Doug on May 7, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sue

Travelled with partner
Casino was smokier than others nearby. Room cleaning staff should pull away furniture (nightstands) and clean behind them. USB charging & some outlets not working.
Stayed 2 nights in May 2024
Response from Ruby on May 6, 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness, staff & service
Areas of the room were not up to date: light bulbs were out, the ice machine on our floor was broken, the lighted make-up mirror did not work, room was only cleaned one day,, no free coffee in the room (even cheap hotels have this).
Stayed 3 nights in May 2024
Response from Michelle on May 6, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Arturo

Stayed 1 night in May 2024
Response from Dan on May 7, 2024
Hello Arturo, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.