Exterior

Reviews of Best Western McCarran Inn

2.5 out of 5
Best Western McCarran Inn
4970 Paradise Rd, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 552 out of 1203 reviews" "
Rating 8 - Good. 354 out of 1203 reviews" "
Rating 6 - Okay. 132 out of 1203 reviews" "
Rating 4 - Poor. 89 out of 1203 reviews" "
Rating 2 - Terrible. 76 out of 1203 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities
The location is a bit off the beaten path, but very quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Gilad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeepers work their tails off to keep the hotel clean & the service overall is excellent. I stayed during March Madness so the parking lot was overcrowded, so I’m glad I didn’t have a car. And, I would recommend that during these busier times, the hotel extend its breakfast hours as it was way too crowded & it was hard for the staff to keep up.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jeffery,Thank you for taking a moment to review your recent experience. It's wonderful to know that our dedicated team left a memorable impression on you, as we take great pride in providing our guests with excellent service. Your suggestion for our breakfast availability will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back soon!

10/10 Excellent

Skye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and conveniently located near many of the places I visited such as the strip and several shopping malls. Free breakfast in the morning is always a plus too! The rooms and bathrooms were nice and tidy when we came with a mini-fridge and microwave for guests to use. Additional amenities were in the lobby as well. Definitely would go back!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Skye,Thank you for choosing Best Western McCarran Inn and for taking a moment to share your delightful, five-star review. We are thrilled you enjoyed everything from our amazing staff and convenient location to our clean accommodations and great amenities. It would be an honor to welcome you back for another memorable visit.

8/10 Good

Richard, Mount Pleasant

Liked: Cleanliness, staff & service
The property was very clean, the staff were friendly, the Shuttle to the airport was great and the Breakfast was really good with eggs and bacon one day. My only complaint would be the AC unit was loud when it would come on and I was by the Ice Machine ... so I didn't sleep well. I finally cut the AC unit off. I should have set the AC to fan only so it wouldn't cycle off and on.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Richard,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed so much about your stay, we are sorry you had a noise concern. We know how frustrating that can be. We hope that our friendly staff, delicious breakfast, and great amenities will have you joining us for an even better stay in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great close to car return and airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Carolyn,Thank you for staying with us at Best Western McCarran Inn. It was an honor to have you with us and we're thrilled that our convenient location was a highlight of your visit. We hope you'll stay with us again when you're in town!

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities
Parking conditions
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Michael,Thank you for choosing to stay at Best Western McCarran Inn! We're glad our parking was convenient for you. Your excellent rating is appreciated and we hope you'll return.

8/10 Good

sherelle, Lehigh Acres

Travelled with family
Liked: Amenities
The hotel is situated near the airport and is in close proximity to everything. They have free parking and breakfast . We stayed 3/15-3/18. Nothing bad to report except, you will have to really look out for a good parking space.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Sherelle,Thanks so much for your review! We're glad our location, parking, and breakfast impressed you. It would be our pleasure to host you again anytime.

6/10 Okay

Kelly, Spring Valley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was very noisy. The bed was not the best. I choose this place for the shuttle to the airport and it didn’t start running until 6:00 am, I needs it at 5:30. The elevator was broken which they disclosed and I appreciate that and the out us in the 1st floor. Thank you
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Kelly,Thank you for your constructive feedback. We appreciate you taking the time to share your thoughts. It's our pleasure to offer complimentary airport shuttle transportation. Please know you can review the service's hours online before making a reservation. We strive to deliver a comfortable night's sleep, so our rooms are equipped with earplugs for light sleepers. We hope you will consider giving us a second chance next time you're in town.

4/10 Poor

Rachel

Travelled with family and small children
The parking lot was full past capacity when we arrived. We were given a tag to park in a handicapped spot, however, we were woken up to move our vehicle so someone else could get out of a non-spot they were parked in. Being woken up in the night, before an early morning wake up (as the hotel is close to the airport, one could assume many people will have an early morning) was not preferable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. What you experienced is not a normal situation with us. Please feel free to reach out to us so we can further discuss your experience.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Shelly,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come stay at Best Western McCarran Inn again the next time you're in the area.

6/10 Okay

Kannan

Liked: Cleanliness
Room was small - Not enough space for Breakfast area & choice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Kannan,Thank you for being our guest during your time in Vegas. We are grateful that we had the opportunity to host you, but we apologize that you were not entirely comfortable throughout your stay. For our guests' convenience, we have a variety of room types available, so we hope you will consider joining us again in the future. We would be grateful for the chance to ensure you are in the perfect room for you.

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lack of parking.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Paul,Thank you for joining us during your time in the area. We hope you found our accommodations comfortable and our location convenient, but we apologize for any frustrations regarding parking. Know that our friendly team is always available to address any concerns should they arise. If your travels bring you back this way, we'd be grateful for the chance to serve you again.

4/10 Poor

Jackie

Travelled with family
Disliked: Property conditions & facilities
Not enough parking on premises for guests. No curtains on windows just wooden slat blinds and room was super bright all night. Close to airport so expected some airplane noise but it was so loud and frequent. Noisiest hotel near airport I have stayed at.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Jackie,While we appreciate hearing from our guests, we are sorry you had some concerns during your stay. Please know we are always working to improve and also have earplugs available for our guests. We will be sure to review your feedback with our team and hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

DAVID, EASTLEIGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the woman on the front desk to the shuttle driver found everyone to be very friendly and helpful. Great location if like me you're flying in and flying out the next day - very close to the airport.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear David,Our location in proximity to the airport is an aspect that draws many guests to our hotel, and we're pleased to have hosted you for your quick stopover. Your compliments will be shared with the front desk team, as well as our shuttle driver. They are sure to appreciate being highlighted in your review. The next time you travel back this way, we look forward to having you as our guest again.

6/10 Okay

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for choosing us for your recent stay. We trust that it was a comfortable and welcoming experience! Next time you are in town, we hope to see you.

10/10 Excellent

Ji Sook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amenities were appropriate, and the location and services were convenient.for us. If I ask one thing, please consider a baggage storage service after the check-out for the night flight travelers.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Ji,From our wonderful amenities to our prime location, we're so happy to know that you enjoyed nearly everything about your time with us. Your suggestion will be kept in mind for the future, and we hope to see you again soon.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Dear Bruce,Thank you so much for the high rating, and we trust that you had a good time with us overall. It would be a pleasure to host you again in the future, so please, hurry back.

8/10 Good

Mary Lou, Granada Hills

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Susana Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they let me in after hours. I got a delayed flight so I got to the hotel after 1am and they kept my reservation so big thumbs up!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Susana,Thank you for being our guest and sharing your kind review. We are happy we were able to help accommodate your needs after your delayed flight. It would be an honor to welcome you back any time you're heading back in our direction.

6/10 Okay

Hugh

Travelled with family
Liked: Staff & service
If you have an early flight out of Vegas, this hotel is a good option. It’s not a great location for close by dining options or walking to anywhere.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Hugh,Thank you for recommending us as a convenient option for travelers with early flights. Your feedback is valuable as we strive to improve and cater to our guests' needs. We look forward to welcoming you back and making your next stay more convenient and enjoyable.

8/10 Good

Joel

Stayed 1 night in Feb 2024

10/10 Excellent

Randall Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been on the road for more than a week and it stayed in many hotels and this one has been the best. Friendly staff and clean rooms.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Randall,It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable accommodations hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Regina

Stayed 1 night in Mar 2024

10/10 Excellent

Raul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to save some bucks. All staff were super friendly. Good breakfast. Clean and neat!
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Raul,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our dedicated team and high standards of cleanliness left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. It was a pleasure having you here, and we hope you return soon!

6/10 Okay

June

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is clean with nice staff. The neighborhood is bad with no place to eat besides a drive up take away.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear June,Thank you for your recent stay and for taking the time to share your valuable comments. We're glad to hear you had a pleasant experience and that you appreciated our clean accommodations, as well as the friendly service our team provided. However, we're sorry if the area fell short of meeting your expectations and that there were not more dining options in the vicinity. We consider all feedback an opportunity to continually review guest satisfaction. We're grateful for your comments, and we hope to welcome you back on another occasion.

6/10 Okay

Lorraine

Travelled with partner
Disliked: Property conditions & facilities
There was only one elevator and it was not working. Fortunately, the employee was able to give us a first floor room. The parking lot was completely full with some people parking their cars around the building next to the exit and entrance because of lack of suffient parking. The carpeting in the hallways was soiled and worn. I found the employees were helpful and doing their best to manage a very busy lobby.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Lorraine,It's great to hear our team accommodated you with a first-floor room and that you found them helpful amid the challenges. We understand the inconvenience caused by the elevator situation and parking limitations, and we're actively looking into solutions to improve these aspects. Your feedback is invaluable as we strive to enhance our guest experience. We hope to welcome you back for a better stay.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievably kind and outgoing for our needs!!!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Marie,We're always delighted to hear that our guests have had such an enjoyable experience! It's especially great to know that you appreciated the excellent hospitality our team provided during your time with us; we will be sure to pass along your kind words! From all of us at Best Western McCarran Inn, thank you for sharing your positive review, and we hope to have the pleasure of your company on another occasion.

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and close to the airport
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 2, 2024
Thank you so much for choosing to stay with us at Best Western McCarran Inn. Your feedback is very appreciated and we are proud to have earned your five-star rating. We hope to see you again soon.

8/10 Good

Oswaldo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Honestly, I liked our room and one or two staff employees that it. The second we went in we weren’t greeted by anyone. I approached the desk and the lady with a horrific attitude asked me if she could help me and I said yes. I told her I have a reservation and she asked, for what?? Lmao well this is a hotel, what do you think it’s for? And so she just gave me really bad an attitude, I don’t know what her problem was but right off the bad I had a really bad impression of this hotel. Misté be the life of the party. Throughout our stay I would say hello to other front desk employees as we would go out our 3 nights here and they would all ignore my greetings and just look at us us like shut up lol Our only nice encounter was with the sweet lady that checked us out today 2/27/2024 shout out to her! If all employees HD the same attitude as her y’all would be much better! Work on y’all’s customer service skills cuz y’all suck at it!! Other than that housekeeping was nice and did our room as requested. Will probably stay at a better hotel on the strip next time and avoid customer service like this.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Oswaldo,Thank you for your honest review. It's wonderful to know you enjoyed our great accommodations; however, we apologize that we fell short of our goal of providing memorable hospitality all around. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.

10/10 Excellent

Jeanine Joi, Marysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very fast service, was a last minute booking, but they took care of us! Thank you to the staff at Best Western McCarren Inn!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Jeanine,We're thrilled to hear about your positive experience and the excellent service provided by our team at Best Western McCarran Inn. It's wonderful that we could accommodate your last-minute booking and ensure a comfortable stay. Your appreciation means a lot to us, and we can't wait to welcome you back again!

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location beside the airport. Helpful staff and fast airport bus.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Jeffrey,Thank you for choosing Best Western McCarran Inn and for sharing your lovely review. We are delighted our wonderful staff, convenient bus, and great location were everything you needed for a perfect stay. Please come see us again the next time you're heading back in our direction.

8/10 Good

Deokhyun, Ridgefield

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly. The airport is very close so it is noisy.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Deokhyun,Thank you so much for taking the time to share your thoughts with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dominic was amazing helping us in several ways. To obtain a lift, directions, Late ck out for flight time in afternoon. The rest down to housekeepers friendly & courteous. Breakfast was excellent. Clean tables & everything you could want. Shuttle quick & efficient & price for this hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Jennifer,Thank you for taking the time to share your thoughts with our team. We appreciate you highlighting our team member Dominic who makes sure to go above and beyond for our guests. The rest of our team will be delighted to know that you appreciated their service, breakfast, and high standards of cleanliness. We serve many guests on the go so we understand how important breakfast and a late check out is for nutrition and rest. It makes us glad that you appreciated these services. Having a guest like you makes it all worth while, and we look forward to welcoming back.

10/10 Excellent

Wei Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Friendly staff. Quiet.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Wei,Thank you for choosing Best Western McCarran Inn and for sharing your lovely, five-star review. We are delighted our wonderful staff and peaceful accommodations exceeded your expectations. We look forward to welcoming you back for another great stay.

8/10 Good

Gayle, Richmond

Liked: Staff & service
Limited parking. But ataff was excellent
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Gayle,Your positive rating of Best Western McCarran Inn is much appreciated! We were happy to provide excellent service. Your comment about parking will also be shared with our team. Thank you for choosing to stay with us, and we hope you'll return.

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

mark

Stayed 1 night in Feb 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were amazing and helpful, it is old and a bit outdated, but a very clean and comfortable stay. Highly recommend!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Morgan,Although our accommodations may be a little older, we believe every stay with us can deliver the comfort and value our guests deserve. We are so happy you had a clean and comfortable stay at Best Western McCarran Inn and our team will be proud you appreciated their hospitality. All the best and we look forward to seeing you again!

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel a lot around the country and best western hasn't disappoint us and this one is no exception great for families at a fair price
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Luis,Thank you so much for your perfect rating and loyalty to our brand! It's wonderful to know you found your experience with us well-priced, and we appreciate you mentioning our family-friendly atmosphere. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Close enough to the strip. Don't like staying in casinos so it is nice to have a nice hotel to stay at that doesn't smell of booze and cigarettes.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Joyce,It was a pleasure having you as a guest at Best Western McCarran Inn! Thanks for your kind words regarding our comfortable accommodations and convenient location. We appreciate your review and hope you will consider a return visit the next time you visit Las Vegas.

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Warren,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come stay at Best Western McCarran Inn again the next time you're in the area.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So clean and nice. Great overnight stay. All the hotel staff so very nice and accommodating!!!!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Marie,Thank you so much for choosing to stay with us at Best Western McCarran Inn. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our commitment to maintaining pristine accommodations shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Jackie

Stayed 1 night in Jan 2024

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Front desk lady was awesome and so was the breakfast lady. Clean, comfortable room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Henry,Thank you for sharing your positive experience with us! We're delighted you found our hotel convenient, and it's great to know you received excellent service from our team members. We look forward to welcoming you back to Best Western McCarran Inn for another pleasant visit.

10/10 Excellent

Alastair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right by the airport. Receptionist was really friendly when we arrived and overall had a good nights sleep!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Alastair,Thank you for choosing Best Western McCarran Inn! We're glad our convenient location and friendly staff impressed you and that you had a restful night's sleep. The next time you're in the area, please come see us again.

10/10 Excellent

anil, kingstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Excellent staff. Large rooms clean, comfortable. Free parking ,breakfast and none of those crazy resort fees. Would stay here again.
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Anil,The pleasure was all ours to provide you with a stay that met all your expectations and delivered great value to you! This is a fantastic compliment, and we hope you enjoyed your time in Las Vegas. Should you travel back this way, please keep Best Western McCarran Inn at the top of your list for all your lodging needs!