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Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
8/10 Good
Janet
May 18, 2024
Liked: Staff & service
We have stayed here 5 times, it is wonderfully convenient across from the airport. We love the pool area and the nice breakfast buffet. Staff are always so friendly. Service can be slow and the building is tired. Sometimes the rooms are overpriced, guessing due to the location. We will continue to come back due to convenience, cleanliness and pool.
Janet
Stayed 1 night in May 2024
Response from Waterfront Mactan on May 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Amazing value. 2nd time at Waterfront, buffet had incredible selection, staff was very attentive and helpful. Rooms are clean and well equipped. Non smoking casino on site, free shuttle to airport. Highly recommend and will be staying here for every trip in Cebu. Thanks Waterfront hotel!
Timothy
Stayed 1 night in May 2024
Response from Waterfront Mactan on May 15, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Waterfront is convenient if you are flying out of Cebu since it is right next to the airport and they offer complimentary shuttle.
Breakfast buffet is nice. The hotel is a little older and probably needs some minor renovations. It is quiet, and the staff are very nice
Fernando
Stayed 2 nights in May 2024
Response from Waterfront Mactan on May 13, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
Bruce Warren
May 12, 2024
Liked: Staff & service
Staff was very friendly and accommodating
Room smelled a bit musty and stale and no way to open windows for fresh air
Bruce Warren
Stayed 1 night in May 2024
Response from Waterfront Mactan on May 13, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
Alfredo, Spring
Travelled with family
May 1, 2024
Liked: Cleanliness, staff & service, amenities
"I recently stayed at The Waterfront Hotel in Mactan and found the experience to be just okay. Unfortunately, the air conditioning in my room was defective, so I had to call housekeeping in the middle of the night for an electric fan to help cool the room." The hotel staff were attentive and excellent.
Alfredo
Stayed 1 night in Apr 2024
Response from Waterfront Mactan on May 2, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously.We hope you will see the improvement and enjoy your time with us on your next visit.Thank you for your patience and understanding.Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
8/10 Good
Kelli
Travelled with group
Apr 28, 2024
Liked: Cleanliness, staff & service
So easy to access the airport and the staff are excellent. Good is great!
The air conditioner was dripping during the night and didn’t function well, so it was too warm. Otherwise, good hotel.
Kelli
Stayed 1 night in Apr 2024
Response from Waterfront Mactan on May 2, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
I’m sure it was a nice place 30 years ago. A/C almost useless. Maintenance very poor quality.
Staff do their best.
Brian
Stayed 2 nights in Apr 2024
Response from Waterfront Mactan on May 2, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously.We hope you will see the improvement and enjoy your time with us on your next visit.Thank you for your patience and understanding.Sincerely, Rex M. YapOIC-Hotel Operations
10/10 Excellent
Eric
Apr 24, 2024
Eric
Stayed 1 night in Apr 2024
Response from Waterfront Mactan on May 15, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
Madelene
Apr 22, 2024
Madelene
Stayed 1 night in Apr 2024
Response from Waterfront Mactan on May 13, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
10/10 Excellent
michael
Apr 15, 2024
michael
Stayed 4 nights in Apr 2024
Response from Waterfront Mactan on May 6, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Im a little concerned about their honesty when it comes to availability of rooms. Wouldn't accept my one key points stating all they had available are suites.
David
Stayed 1 night in Apr 2024
Response from Waterfront Mactan on Apr 17, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
10/10 Excellent
Brandon
Apr 3, 2024
Brandon
Stayed 1 night in Apr 2024
Response from Waterfront Mactan on Apr 24, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Excellent stay slept like a baby over it the casino nice to play and win
Arlene
Stayed 1 night in Mar 2024
Response from Waterfront Mactan on Apr 2, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
10/10 Excellent
Lorenzo
Mar 30, 2024
Lorenzo
Stayed 2 nights in Feb 2024
Response from Waterfront Mactan on Apr 2, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
daniel
Travelled with partner
Mar 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
For the price of the hotel I expected a better stay. The bidet did not work, the room didn't cool down enough to be comfortable, and the breakfast buffet we paid for did not have a good selection. The restaurant was very expensive as well but the food was mid.
daniel
Stayed 1 night in Mar 2024
Response from Waterfront Mactan on Mar 30, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
Dale
Mar 26, 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel is a bit dated. I was disappointed with the local knowledge from the staff. I had to catch a ferry in the morning and no one knew where the ferry terminal was.
I ended up wasting almost a hour and had to pay a larger taxi fare because of the lack of knowledge from the staff. I would have expected the hotel to know the tourist information around the area.
Dale
Stayed 1 night in Mar 2024
Response from Waterfront Mactan on Mar 27, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
Mary, Harrison
Mar 24, 2024
Liked: Cleanliness, staff & service
PROS: hotel is conveniently close to the airport if arriving at an off time of night and if catching a connecting flight the next day. Airport transfer staff are very polite and nice. Hotel lobby has an old Cebu feel to it. Breakfast buffet has all the Cebuano favorites and then some at a great price.
CONS: The rooms and most facilities are quite dated and could use some freshening-up. Everywhere smells musty and the AC doesn’t work very well making it feel very humid and warm everywhere.
Mary
Stayed 1 night in Mar 2024
Response from Waterfront Mactan on Mar 25, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
The food was excellent. I liked have the option of buffet or ordering off the menu. The staff from house keeping, restaurant or check-in/out were friendly, professional and most of paid attention to details within there area of expertise. Great experience. We will definitely make this our stop hotel for all future visits.
Johnny
Stayed 1 night in Mar 2024
Response from Waterfront Mactan on Mar 13, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Waterfront is easy access to both Domestic & International flights. We always stay here when we come back and visits our families and love ones. This convenient to us and the foods are really good!….
Mary Ann
Stayed 1 night in Mar 2024
Response from Waterfront Mactan on Mar 13, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
It was close to Mactan Airport with free shuttle, food was delicious especially the breakfast buffet and evening dinners, room was clean & big enough, friendly staff
Julieta
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 27, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
It is directly across the street from domestic terminal. They will give you a shuttle ride to International terminal. There are a lot of hotels in Philippines with no hot water but Waterfront has hot water. The restaurant space for breakfast is very spacious. Perfect is you are connecting flight that have you waiting overnight.
Dennis
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 27, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
It was my parents first time checking in this Luxurious Hotel , Nd she said it was very good, services is on top. And clean environment. Recommended.
SHEBA
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 23, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. Yap OIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Its the convenience knowing that there’s a free shuttle to & from the airport. And the staffs were so accommodating & super nice!
Maria Cristeta
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
4/10 Poor
Joel
Travelled with family, Business traveller
Feb 17, 2024
Liked: Staff & service
Disliked: Cleanliness
The property is conveniently located at the airport which is a big advantage iff you have a connecting flight. The carpets are so old and dirty and ventilation stinks of nicotine that triggered my ashtma attack. Most definitely not for foreigners
Joel
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
4/10 Poor
Alex
Feb 16, 2024
Disliked: Property conditions & facilities
Would not stay again. Really not worth what I paid. Bad small of old and mould in the corridors. The whole place in is bad state of repair, needs a full refurbishment. Most of the staff were nice, but some didn’t want to be there, dinner was poor quality but breakfast was ok but only to be told they ran out of items. Sure they just could not be bothered to cook more. Much better places to stay around the airport.
Alex
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
catrin
Travelled with partner
Feb 16, 2024
Liked: Cleanliness, staff & service
No hot water and breakfast was cold as we did not have buffet.
catrin
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
10/10 Excellent
SUDHAN
Feb 16, 2024
SUDHAN
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Mar 22, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Very close to the airport and has a casino that is fun. The room service is 24 hours. Staff really friendly
Andrew
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
6/10 Okay
Amelia
Travelled with group
Feb 15, 2024
Liked: Cleanliness, staff & service, amenities
Shower drain very slow.
Amelia
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit. Thank you for your patience and understanding. Sincerely, Rex M. YapOIC-Hotel Operations
Great location, clean and friendly. Even has a casino! Great airport Hotel!
Michael
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 15, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. Yap OIC-Hotel Operations
6/10 Okay
Iain
Business traveller
Feb 14, 2024
Liked: Staff & service, amenities
Very handy to the airport. I stayed here 12 years ago. Little has changed and is now very dated but still very comfortable and the staff are very nice. The beds and linens are very comfortable and good quality. However the food in the restaurant was awful. My business partner had the salmon which was barely edible. The fried chicken was not edible. It was burnt and dry as a bone. Which is a shame as many years ago the food standard was very high. Staff didn’t ask why my dinner was not touched. I would stay here again if need be for an early flight but I’d order Jolibee next time.
Iain
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 15, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. On behalf of Waterfront Airport Hotel & Casino, we apologize for the inconvenience you experienced during your stay. We value our guests' experience and we want to let you know that this concern is taken seriously. We hope you will see the improvement and enjoy your time with us on your next visit.Thank you for your patience and understanding.Sincerely, Rex M. Yap OIC-Hotel Operations
10/10 Excellent
Charles
Feb 14, 2024
Charles
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 20, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. YapOIC-Hotel Operations
Me and my fiance enjoy days that stayed and it was very nice
Deldrick
Stayed 2 nights in Feb 2024
Response from Waterfront Mactan on Feb 10, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. Yap OIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. Yap OIC-Hotel Operations
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. Yap OIC-Hotel Operations
10/10 Excellent
Carmen
Feb 7, 2024
Carmen
Stayed 1 night in Feb 2024
Response from Waterfront Mactan on Feb 9, 2024
Mabuhay! Thank you for choosing Waterfront Airport Hotel & Casino Mactan for your stay. We appreciate you taking the time to share your feedback with us. We are looking forward to welcoming you back to our hotel. Sincerely, Rex M. Yap OIC-Hotel Operations