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Reviews of Grupotel Cinco Plazas

3 out of 5
Grupotel Cinco Plazas
Calle Anzuelo,56, Tías

Reviews

8.4

Very good

Rating 10 - Excellent. 56 out of 114 reviews" "
Rating 8 - Good. 35 out of 114 reviews" "
Rating 6 - Okay. 13 out of 114 reviews" "
Rating 4 - Poor. 6 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with family and small children
Cold pool
Stayed 10 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff very helpful. Very clean from pool area to appartment lovely touch. having a bottle of water when you get there. Will be back
Stayed 3 nights in Mar 2024
Response from Grupotel Cinco Plazas on Mar 22, 2024
Dear John,Thank you for your comment and for sharing your feedback. We appreciate you so positively valuing our staff, cleanliness, and your desire to come back to stay at our community. Looking forward to welcoming you back. Best regards.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room allocated was spacious and reasonably appointed although shower poor with spluttering flow and tepid water
Stayed 4 nights in Mar 2024
Response from Grupotel Cinco Plazas on Mar 22, 2024
Dear David,Thank you for your review and for staying in our apartments. We are very grateful to him for his great appreciation. Looking forward to welcoming you back. Best regards.

10/10 Excellent

Nichola

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and lovely staff
Stayed 4 nights in Feb 2024
Response from Grupotel Cinco Plazas on Feb 22, 2024
Dear Nichola, Thank you for your review and for staying in our apartments. Thank you for your positive feedback, especially for highlighting our staff. Looking forward to welcoming you back. Best regards.

10/10 Excellent

J

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2024
Response from Grupotel Cinco Plazas on Feb 12, 2024
Dear J,Thank you for sharing for feedbak and for having stayed in our apartments.We are so happy to hear that you enjoyed your vacation in our apartments. . Looking forward to welcoming you back. Best regards

6/10 Okay

Paula

Travelled with group
Nice hotel with nice staff
Stayed 7 nights in Jan 2024
Response from Grupotel Cinco Plazas on Feb 12, 2024
Dear Paula,Thank you very much for your review and for staying in our apartments. We appreciate how highly you have valued our staff and our apartments. Looking forward to welcoming you back. Best regards

6/10 Okay

Paula

Travelled with family
Good location
Accommodation suitable for what was needed - good location
Stayed 7 nights in Jan 2024
Response from Grupotel Cinco Plazas on Feb 12, 2024
Dear Paula,Thank you so much for your comment and for sharing your feedback. We appreciate how highly you have rated the location of the community. Looking forward to welcoming you back. Best regards.

8/10 Good

Paul

Liked: Cleanliness, room comfort
Cinco Plaza
The rooms are basic and need a bit of tlc. Good size and we had what we needed. The shower leaked but there was a mop 🙄. This was reported but no outcome. One pool was freezing the other heated. Great spot to the strip but up axateep hill if you don't have great mobility.
Stayed 7 nights in Jan 2024
Response from Grupotel Cinco Plazas on Feb 12, 2024
Dear Paul, Thank you very much for your review and for staying in our apartments. We appreciate how highly you have rated our community and are sorry to hear about your shower. Looking forward to welcoming you back. Best regards.

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here four times now and always fantastic. Really nice and clean with modern feel. Great location.
Stayed 2 nights in Dec 2023
Response from Grupotel Cinco Plazas on Jan 10, 2024
Dear Joanna, Thank you so much for your comment and for sharing your feedback. We are glad to hear that you enjoyed your vacation and thank you for enjoying your vacation in our apartments again and for rating the location and cleanliness so positively. Looking forward to welcoming you back. Best regards

6/10 Okay

Emma

Stayed 1 night in Dec 2023
Response from Grupotel Cinco Plazas on Jan 10, 2024
Dear Emma,Thank you very much for staying in our Apartments. Thank you for your positive reviewLooking forward to welcoming you back. Best regards

8/10 Good

Neil

Stayed 1 night in Dec 2023
Response from Grupotel Cinco Plazas on Jan 10, 2024
Dear Neil Thank you very much for staying in our Apartments. We appreciate the good opinion you have had of our apartments. Looking forward to welcoming you back. Best regards

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Grupotel Cinco Plazas on Jan 10, 2024
Dear Susan,Thank you for staying at our apartments and for sharing your feedback. Looking forward to welcoming you back. Regards.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean spacious apartment in a good location. Very helpful friendly staff.
Stayed 8 nights in Nov 2023
Response from Grupotel Cinco Plazas on Jan 10, 2024
Dear Diane, Thank you for your comment and sharing your feedback.We appreciate you so highly reviewing our staff, cleanliness and location of our apartments. Looking forward to welcoming you back. Regards.

6/10 Okay

Lorna

Travelled with group
Liked: Amenities, property conditions & facilities
This is our third stay at cinco, didnt enjoy as much as previous, was too busy and getting a lounger around the pool was a real nightmare we were only able to go round the pool once in a week due to this. We counted 57 towels on loungers with no one using then the next day 53 absolutely disgusting and needs to be better managed. We spoke to reception who just told us to see the life guard but this should be monitered. Towels were being laid down at 4am as we arrived back to our apt. Never known it so bad. Not sure we would stay again during a busy time for this reason. Room was not cleaned enough, we were left with dirty towels and no toilet paper. Even after calling reception no one came with these. Shame as we had enjoyed previous stays.
Stayed 7 nights in Sep 2023
Response from Grupotel Cinco Plazas on Oct 4, 2023
Dear Lorna, Thank you very much for your comment and for staying in our apartments. We remove the towels from the hammocks that are not being used after a reasonable amount of time. We are sorry for what you told us. Looking forward to welcoming you again. Greetings.

4/10 Poor

Lorraine

Travelled with family
Disliked: Cleanliness
Stayed 8 nights in Aug 2023
Response from Grupotel Cinco Plazas on Oct 4, 2023
Dear Lorraine, Thank you for booking at our complex and for sharing your opinion. Looking forward to welcoming you again.Regards

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean an specious apartments! Handy man on hand within 10 mins if any problems which was amazing! Pool cleaned thoroughly every day! Ideal for families in the holiday months! Great location less than a 5 min walk to strip and beach. Definitely visit again👍☀️🏖️
Stayed 14 nights in Aug 2023
Response from Grupotel Cinco Plazas on Oct 4, 2023
Dear Emma,Thank you very much for your comment and for staying in our apartments. We appreciate how highly you have rated our complex and our staff. Looking forward to welcoming you again. Greetings

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, room comfort
August 2023
Apartments were clean large and spacious. Air con was great. Few small ants about the place. John as entertainer was excellent and got everyone involved. Sun beds were a joke with towels out and every bed claimed by 7 in the morning!
Stayed 10 nights in Aug 2023
Response from Grupotel Cinco Plazas on Oct 4, 2023
Dear Rachel, Thank you very much for your comment and for sharing your opinion. We thank you for your review and how highly you have rated our apartments and the entertainment. Looking forward to welcoming you again. Greetings.

8/10 Good

Therese

Liked: Amenities, property conditions & facilities
Stayed 10 nights in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, room comfort
Family holiday stay
Good hotel good location
Stayed 9 nights in Jul 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness
Stayed 8 nights in Jul 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 16 nights in Apr 2023

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Spacious, basic, clean apts
Apts were basic but clean and spacious and very quiet at night. Beds were very comfy.. shower was great.
Stayed 6 nights in Apr 2023

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, room comfort
Lovely apartment. Great location. Clean and
Stayed 8 nights in Apr 2023

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

robert

Travelled with family
Disliked: Property conditions & facilities
broken tiles in swimming pool cockroaches no kettle had to ask for it they say was a shortage window would not lock had to get someone to repair it no sunlight in room we asked for a upper balcony view ended on the ground floor facing the laundry place on the back a main rd opposite the supermarket even though there were other rooms as other member of our group stay there with rooms next to them they have a place for stray cats to come and feed so cats around

8/10 Good

Gerard

Liked: Cleanliness
Bathroom fittings need replacing , sink plug shower head falling apart
Stayed 2 nights in Jan 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, room comfort
Good for families
Lots of apartments built around swimming pools. There's a cat area which is nice. Not a lot of parking available. 5 minutes walk from the beach via a steep hill. There's a supermarket next door and a pub/restaurant above it which is really good.
Stayed 4 nights in Jan 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort
Cinco plaza
Great apartments in a good location, comfortable and clean, would definitely use again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Great hotel
Simply couldn’t fault the hotel at all. Great location , very clean, nice staff, no issues getting sun beds Highly recommend
Stayed 6 nights in Dec 2022

8/10 Good

Gary

Liked: Cleanliness, room comfort
Nice place. Big 1 bedroom apartment. The only small complaint would be the fridge but apart from that it was nice. The hill up to the complex is quite steep but taxis are still great value in Lanzarote
Stayed 7 nights in Dec 2022

8/10 Good

Katrina

Liked: Cleanliness, room comfort
Great location
Clean rooms and helpful staff. Good place to stay for a cheap getaway. Great location near main strip and beach.
Stayed 7 nights in Nov 2022

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, room comfort
September 2022
We had a lovely 2 bed apartment which was perfect for our needs. Good location, walking distance to all the restaurants and bars
Stayed 7 nights in Sep 2022
Response from Recepción on Oct 24, 2022
Hello:Thank you for your reviews.Kind regards.

10/10 Excellent

Jennifer

A++++… highly recommend!
Everything about my stay in Cinco Plaza was perfect! Great location, nice space in the apartment with everything you could need for a little holiday in the sun? The pool was perfect! The staff were lovely and friendly!
Stayed 3 nights in May 2022

10/10 Excellent

Aidan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Well set out great that each location has its own pool area. Reception area very clean and staff always helpful
Stayed 7 nights in Apr 2022
Response from Nordotel Cinco Plazas on May 20, 2022
Dear Aidan, Thank you for your review and comments. We are glad to know that you have enjoyed your vacation in our apartments. Regards. Nordotel Cinco Plazas

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 11 nights in Apr 2022
Response from Nordotel Cinco Plazas on May 20, 2022
Dear Sarah, Thanks for your feedback and for having stayed in our apartments. Regards. Nordotel Cinco Plazas

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2022

10/10 Excellent

Amie

Stayed 5 nights in Feb 2022

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2022

8/10 Good

Damian

Liked: Cleanliness
Happy to return
Great stay at the cinco apartments. Good location with less than a 5 minute walk to the main strip/beach. Large Supermarket across the street. Would definitely stay again but earplugs are a must I'm afraid. It may not be the case for the entire property but in the wing I stayed in the walls were like cardboard. I could hear the neighbors snoring! I got earplugs on the second day at a local pharmacy and slept soundly for the rest of my stay. The price of the hotel is so good that people presumably do not expect luxury. If they do they are not living in the real world!
Stayed 7 nights in Jan 2022
Response from Nordotel Cinco Plazas on Feb 8, 2022
Dear Damian, Thank you for your review and for your comment. We are sorry for the noise problems that you tell us about and thank you for your stay with us. Regards. Nordotel Cinco Plazas

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness
Stayed 7 nights in Dec 2021
Response from Nordotel Cinco Plazas on Feb 8, 2022
Dear Amy, Thanks for your review

10/10 Excellent

DEREK

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2021
Response from Nordotel Cinco Plazas on Feb 8, 2022
Dear DEREK, Thanks for your review. Regards. Nordotel Cinco Plazas

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
Amazing time
We had an absolute amazing time in Cinco Plazas It had everything we needed. Only down side was there was no entertainment at night time but it made up for it with the 2 swimming pools
Stayed 7 nights in Sep 2021

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, room comfort
Stayed 12 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Ideal location
Just back from a lovely week in lanzarote as always. Apartments are ideal! I found the cleanliness of our apartment upon arrival was not 100%- we ended up picking up some cleaning products in Lidi and doing our own. Floor was not swept- there was hair etc from previous guests. Beds were only changed once all week. But overall it is a great location
Stayed 7 nights in Sep 2021

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, room comfort
poolside music
The music round the poolside whilst soothing in the beginning was quite irratating.
Stayed 14 nights in Sep 2021

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Stayed 14 nights in Sep 2021