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When we arrived, Danielle was so personable and got us checked into our rooms very fast. The showers are hot and the water pressure is great. I loved that my name was on the TV in my room to welcome me. The free breakfast was also a nice bonus.
Jenny
Stayed 1 night in Apr 2024
Response from Midge P. on Apr 29, 2024
Thank you for the five star review of our hotel. We love all the details you have shared of your stay here at our Tru by Hilton Lake Charles with other guests. Thanks again for staying and reviewing.
Thanks for staying and letting others know about our great location and how close our hotel is to major Lake Charles attractions. We hope you return again soon.
10/10 Excellent
Jenny, Lafayette
Apr 13, 2024
Jenny
Stayed 1 night in Apr 2024
Response from Midge P. on May 6, 2024
Thanks for the five star review of our Tru by Hilton hotel. We look forward to your return!
Thanks for the feedback and giving us a try at the Tru by Hilton. The Tru brand provides walk-in showers in the guest rooms. If you are looking for a bathtub Hampton Inn may be a brand for you to look at for future stays. We wish you safe travels and hope you continue to choose Hilton on your future adventures.
I liked the location-it was centrally located from most shopping, dining & the college-which we were going to daily. It was “hip” with fun colors & a game room feel in the lobby-I assume geared toward younger visitors. Very clean.
I didn’t like the constant ticking/clicking/water dripping sound in my room. I assume it was the AC but it happened all night-hope you bring a fan to drown it out. It’s very much like having a metronome on the whole time-but it’s in the wall or ceiling & there’s no way to stop it.
Amanda
Stayed 2 nights in Feb 2024
Response from Midge P. on Mar 4, 2024
Thanks for letting us know what we did right and what we can improve upon. We are sorry to hear about the water noise and please know we are looking into it.
Thank you for the feedback. We will use this to make future improvements.
10/10 Excellent
Kristy
Feb 14, 2024
Kristy
Stayed 1 night in Jan 2024
Response from Midge P. on Feb 16, 2024
Thank you for the five-star review of our hotel. We appreciate you and hope to have you continue to stay with us when traveling to Lake Charles.
10/10 Excellent
Carl
Feb 6, 2024
Liked: Cleanliness, amenities
Nice hotel
Carl
Stayed 1 night in Feb 2024
Response from Midge P. on Feb 9, 2024
Thanks for the compliment! We hope to welcome you back to our Tru by Hilton Lake Charles hotel again soon.
10/10 Excellent
randy
Feb 1, 2024
Liked: Property conditions & facilities
Hard to find the way in to the property. Construction going on.
randy
Stayed 1 night in Jan 2024
Response from Midge P. on Feb 5, 2024
Thanks for staying with us, we are sorry that you had a hard time getting into the hotel. We are unaware of any construction happening around the hotel at this time.
4/10 Poor
Heather
Jan 28, 2024
Heather
Stayed 2 nights in Jan 2024
Response from Midge P. on Jan 31, 2024
Thanks for staying with us, we appreciate your review.
My wife and I came to town for a weekend getaway and were immediately greeted by a friendly staff. The room/bathroom were very clean. My only complaint was the bed being a little too firm for my liking. Nonetheless, this is our new go to place, especially its convenience in proximity to the casinos and all your big stores!
Tyler
Stayed 1 night in Jan 2024
Response from Midge P. on Jan 22, 2024
Thanks for staying and recommending our hotel! We look forward to welcoming you again soon.
The hotel was perfect for a one night stay for my husband’s Christmas Party at Blue Martini. The hotel offered shuttered service to and from the casinos which was PERFECT! Bed was comfortable, rooms clean, staff helpful. The continental breakfast was nearly “empty” but then again we didn’t get down there until around 930 and they stop breakfast at 10. But that alone wasn’t a deciding factor on how good the hotel was. No major complaints.
Sabrina
Stayed 1 night in Dec 2023
Response from Midge P. on Dec 11, 2023
Thanks for the five star review! We are glad to hear that you had a great stay. We appreciate your feedback regarding the breakfast and are sorry that this occurred.
The hotel was in a great location. I felt very safe. Check in and check out was very quick and easy. The staff was very professional and friendly. The room was very neat and clean. The view of the waterfront behind the hotel was really great too. I wish it would not have been raining so I could have enjoyed the view from the hotel’s back patio area overlooking the waterfront. I would definitely book this hotel again.
Amanda L
Stayed 1 night in Dec 2023
Response from Midge P. on Dec 8, 2023
Wonderful to hear, Thanks so much! We look forward to your next stay with us.
We had a great stay. Everything seemed so modern in this hotel. Very close to the casinos and interstate highway.
Stephanie
Stayed 1 night in Nov 2023
Response from Midge P. on Dec 8, 2023
Thanks for staying and recommending! We appreciate you and hope you will continue to stay at our Tru by Hilton Lake Charles when in Lake Charles.
8/10 Good
Danny
Travelled with family
Nov 13, 2023
Liked: Cleanliness, staff & service, amenities
We like the location and the transportation to the casinos. The hotel is very clean and the staff was very friendly. The only issue was that the rooms are not insulated so you can hear everything the neighbors are saying and all hall noises.
Danny
Stayed 1 night in Nov 2023
Response from Midge P. on Nov 13, 2023
Thanks for staying with us and reviewing our hotel.
I love the location. The hotel was modern , clean and friendly, they even had a fishing pond behind it that was accessible. The staff felt like family. I think this is my new favorite.
Rozephyr
Stayed 1 night in Nov 2023
Response from Midge P. on Nov 13, 2023
Wonderful to hear, we appreciate you taking the time to review our hotel.
Overall the property was good. The staff was extremely nice. The only issue was the temperature and water pressure in the shower. The whole time the water was luke warm with little to no water pressure.
Andrea
Stayed 3 nights in Oct 2023
Response from Midge P. on Nov 10, 2023
Thanks for the feedback, we are so sorry to hear that there was a water issue during your stay. Please know that this was rectified immediately.
Was very welcomed to hotel. Room was very clean. Loved the scents of the body wash, shampoo and conditioner. Not overwhelming and neutral. We’ve stayed at other various Tru hotels and are never disappointed.
Megan
Stayed 1 night in Oct 2023
Response from Midge P. on Oct 11, 2023
Wonderful! Thanks for the 10 stars, we hope to welcome you back to Tru soon.