Poolside bar

Reviews of Paradise Hot Springs Thermal Resort

3.5 out of 5
Paradise Hot Springs Thermal Resort
3mi. NW of La Fortuna’s Catholic Church, Rd. to Arenal Volcano National Park, La Fortuna, Alajuela

Reviews

9.6

Exceptional

Rating 10 - Excellent. 478 out of 611 reviews" "
Rating 8 - Good. 106 out of 611 reviews" "
Rating 6 - Okay. 19 out of 611 reviews" "
Rating 4 - Poor. 6 out of 611 reviews" "
Rating 2 - Terrible. 2 out of 611 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in May 2024
Response from Paradise Hot Springs Team on May 18, 2024
Thank you for your feedback! We're glad to hear that you enjoyed our property. If there's anything specific you liked or if there's anything we can do to make your next stay even better, please let us know. We hope to welcome you back soon!

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort. Great service!
Stayed 4 nights in May 2024
Response from Paradise Hot Springs Team on May 16, 2024
Thank you for your kind words! We're thrilled to hear that you found our resort beautiful and that you received great service during your stay. Ensuring our guests have a wonderful experience is our top priority, so it's fantastic to know that we could meet your expectations. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend!
Stayed 2 nights in May 2024
Response from Paradise Hot Springs Team on May 13, 2024
Thank you so much for your recommendation! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience at our resort. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This mine and my husbands first time traveling to Costa Rica and Paradise Hot Springs was hands down the best place to stay! We thoroughly enjoyed the hot springs and the room! The view is absolutely spectacular! Will definitely be staying there again!
Stayed 3 nights in May 2024
Response from Paradise Hot Springs Team on May 11, 2024
We're absolutely thrilled to hear that your first experience traveling to Costa Rica and staying at Paradise Hot Springs was such a wonderful one! It's fantastic to know that you thoroughly enjoyed both the hot springs and your room. And of course, we couldn't agree more about the spectacular view – there's truly nothing quite like it. We're honored that you've chosen to stay with us and that you're already planning to return. We can't wait to welcome you back for another amazing stay! If there's anything special you'd like to experience during your next visit, please don't hesitate to let us know.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property really had a cozier and peaceful feel than what was pre imagined. Loved the private hot tub on our private balcony for a night soak. Room was large and perfectly cooled. Bathrooms are beautiful and huge. With their waterfall shower Hot spring pools were amazing l. Not crowded at all. All the different temperatures made relaxing easy as taking 10 steps. The view of the volcano is unobstructed and BEAUTIFUL
Response from Paradise Hot Springs Team on May 10, 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our property exceeded your expectations and provided you with a cozy and peaceful atmosphere. It's fantastic to know that you enjoyed the private hot tub on your balcony, as well as the spacious and well-cooled room. We're delighted that you appreciated the beautiful and expansive bathrooms, as well as the hot spring pools with their variety of temperatures, providing you with a relaxing and uncrowded experience. And of course, the unobstructed view of the volcano adds to the beauty of your stay. We hope to have the pleasure of welcoming you back for another relaxing and enjoyable visit in the future. If there's anything else we can do to enhance your experience, please let us know!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small quiet property! Great access to many fabulous adventures and fantastic hot spring pools with a nice variety in water temperature. After a day of adventure I went to the spa for an over the top deep tissue massage!!! Would highly recommend!
Stayed 4 nights in May 2024
Response from Paradise Hot Springs Team on May 7, 2024
Dear Guest, thank you for your incredible review!We're so happy to hear you enjoyed the peacefulness of our property and that the location was perfect for your adventures. We love that you found the hot spring pools fantastic, with a variety of temperatures to suit your needs.And how wonderful to hear that your deep tissue massage at the spa exceeded your expectations! We strive to provide exceptional wellness experiences and are thrilled it hit the spot.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and felt very safe. All the staff were very friendly.
Stayed 2 nights in May 2024
Response from Paradise Hot Springs Team on May 7, 2024
We're thrilled to hear that you had a positive experience at our hotel! Maintaining a clean and safe environment is one of our top priorities, so it's great to know that you noticed. Our team strives to provide friendly and welcoming service, so your kind words are truly appreciated. We look forward to welcoming you back in the future!

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están excelentes, los acabados y la limpieza nos gustaron. En la recepción al hacer check in, no nos gustó el trato, fue un trato poco profesional y descuidado, esta fue nuestra primera impresión al ingresar
Stayed 1 night in Apr 2024
Response from Paradise Hot Springs Team on Apr 29, 2024
Agradecemos tus comentarios sobre las habitaciones y nos alegra saber que quedaste satisfecho con los acabados y la limpieza. Sin embargo, lamentamos profundamente escuchar sobre tu experiencia en la recepción durante el check-in. El trato poco profesional y descuidado no refleja nuestros estándares de servicio, y te ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que esto haya causado. Apreciamos tu honestidad y tomaremos medidas para abordar este problema con nuestro equipo de recepción y garantizar que todos los huéspedes reciban un servicio amable y profesional desde el momento en que ingresan al hotel. Valoramos tu opinión y esperamos tener la oportunidad de brindarte una experiencia completamente satisfactoria en el futuro.

10/10 Excellent

Nidhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!
Stayed 4 nights in Apr 2024
Response from Paradise Hot Springs Team on Apr 29, 2024
We're thrilled to hear that you had a great time! Your enjoyment is our ultimate goal, and we're delighted that you had a positive experience during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back again soon for another wonderful stay! If there's anything we can do to make your next visit even better, please let us know. Cheers!

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff were not friendly. Not good value. Food was terrible
Stayed 1 night in Apr 2024
Response from Paradise Hot Springs Team on Apr 29, 2024
We're truly sorry to hear about your disappointing experience. Providing excellent service and value are priorities for us, and it's disheartening to learn that we fell short during your stay. Your feedback about the unfriendly staff, poor value, and terrible food is deeply concerning, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. We appreciate you sharing your experience with us, and we hope to have the opportunity to regain your trust in the future. If there's anything else you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly. Thank you.

8/10 Good

Vinh

Stayed 4 nights in Apr 2024
Response from Paradise Hot Springs Team on May 16, 2024
We're delighted to hear that you enjoyed your stay at our resort! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future. Thank you for choosing our resort and for sharing your positive experience!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gorgeous, comfortable, and had a view of the volcano and a farm from our oversized patio. The hot spring pools are amazing and the variety of things to see and do in the area is fantastic.
Stayed 3 nights in Apr 2024
Response from Paradise Hot Springs Team on Apr 19, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found your room gorgeous, comfortable, and with a stunning view of the volcano and farm from your oversized patio. It sounds like you had a truly memorable stay! We're delighted that you enjoyed our amazing hot spring pools and that you found the variety of things to see and do in the area fantastic. We hope you had a fantastic time exploring the surroundings and making the most of your visit. If you ever find yourself back in the area, we'd love to welcome you for another unforgettable stay!

10/10 Excellent

LaRona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly & helpful! Food was great and the rooms super nice and clean! The hot spring pools were very healing for me after a car accident and I am thankful how much they helped me :)
Stayed 4 nights in Apr 2024
Response from Paradise Hot Springs Team on Apr 17, 2024
We're thrilled to hear about your positive experience at our hotel! It's wonderful to know that our staff provided friendly and helpful service, and that you found the food delicious and the rooms comfortable and clean. Your well-being is our priority, and we're grateful to have been able to contribute positively to your recovery. Thank you for sharing your feedback, and we hope to welcome you back again soon for another rejuvenating stay!

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel,Isabela excellent guest service
Stayed 3 nights in Apr 2024
Response from Paradise Hot Springs Team on Apr 13, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel and that Isabela provided you with excellent guest service. Our team strives to deliver exceptional hospitality, and it's wonderful to know that Isabela went above and beyond to ensure your satisfaction. We'll be sure to pass along your compliments to her. If you ever find yourself in the area again, we'd love to welcome you back for another great experience.

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful and everyone was so friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Paradise Hot Springs Team on Apr 12, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel absolutely beautiful and that our staff was friendly and helpful. Providing exceptional service and creating a welcoming atmosphere for our guests are our top priorities. Your feedback means a lot to us, and we hope to welcome you back for another wonderful experience in the future

10/10 Excellent

Addi

Travelled with partner
Liked: Cleanliness, staff & service
I stayed April 6 and 7th, 2024. Room 30 luxury suite which has a private jacuzzi on the top floor. On day two I stayed in the junior suite without the jacuzzi the room was a bit smaller but just as nice but had a soaking tub. Complimentary bottle of wine both nights. The only recommendation, I can provide is, better entertainment at night to attract more guess, so you don’t have to wonder in town. Also the Hot springs were spectacular and the pool bar was also great. This was my second time in Costa Rica and my first time in. La Fortuna and it was really nice.
Stayed 1 night in Apr 2024
Response from Paradise Hot Springs Team on Apr 9, 2024
Thank you for choosing to stay with us and for sharing your feedback! We're delighted to hear that you enjoyed your stay in both the luxury suite with the private jacuzzi and the junior suite with the soaking tub. Providing a variety of room options ensures that all our guests can find the perfect accommodation for their preferences.We're also glad to hear that you appreciated the complimentary bottle of wine and that you enjoyed the hot springs and pool bar. We'll certainly take your recommendation for better nighttime entertainment into consideration. Enhancing our entertainment offerings can create a more vibrant atmosphere for our guests to enjoy without having to venture into town.We hope to have the pleasure of welcoming you back for a third visit to Costa Rica, perhaps to explore even more of what La Fortuna has to offer!

10/10 Excellent

Jason, Sussex

Stayed 4 nights in Mar 2024
Response from Paradise Hot Springs Team on Apr 29, 2024
We're thrilled to hear that you had an exceptional experience during your stay! Providing our guests with the best possible experience, from the comfort of the rooms to the quality of service, is our utmost priority. We always strive to exceed our guests' expectations, and your kind words bring us joy and gratitude. We look forward to welcoming you again in the future for another fantastic stay. Thank you for choosing our hotel and for sharing your positive feedback!

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paradise Hot Springs Team on Apr 1, 2024
We're thrilled that you had such a positive experience at our hotel. We hope to welcome you back again soon for another exceptional stay!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent place . Great staff !!
Stayed 3 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 31, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our staff met your expectations. We look forward to welcoming you again in the future!

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Really enjoyed our stay. Only a couple of issues: 1) hot tub jets on our patio didn’t work and front desk said it was just meant to be a pool / dip which doesn’t make much sense 2) the only restaurant there made us walk to front desk just to make a rez for a 1/2 hr later yet there was like 10 people in the restaurant in total also just didn’t seem to make sense . However, despite these 2 issues we thought the place was wonderful and will likely be back!!
Stayed 2 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 25, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall stay at our hotel. We apologize for the inconvenience regarding the issues you experienced with the hot tub jets and the restaurant reservation process. Your comments have been noted, and we will address these matters with our team to ensure they are rectified. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 Excellent

Craig

Travelled with partner
Liked: Amenities
Staff was just great. Lovely place!!
Stayed 3 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 25, 2024
We're thrilled to hear that you had such a great experience at our hotel! Our staff works hard to ensure that all our guests feel welcome and well taken care of during their stay. We look forward to welcoming you back in the future.

10/10 Excellent

C. Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 23, 2024
"Thank you for your excellent rating! We're thrilled to hear that. We look forward to welcoming you back soon!"

10/10 Excellent

CHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained facility. Room doesn’t block sounds well. Our room was close to one of the pools that has the bar so we could hear people chatting and laughing. Luckily the bar closes at 9pm but people tend to stay a little pass closing time.
Stayed 4 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 21, 2024
hank you for sharing your feedback about your stay at our hotel. We're sorry to hear that noise from the pool area and bar disrupted your peace during the night. We understand how important it is to get a good night's rest, especially when traveling.The comfort of our guests is of utmost importance to us, and your comments are incredibly valuable. We will investigate this issue to implement corrective measures that will enhance the experience for all our guests, ensuring that the rooms are better soundproofed to provide a tranquil and relaxing environment for everyone.We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable experience.

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overlooking the volcano, it was a large room that over looked the fields below Arenal, there were horses and cows right in front of our window. The breakfast was great and the hot springs were very relaxing. Great location near the down but a few kilometers away from the hustle and bustle so very peaceful.
Stayed 3 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 19, 2024
Thank you so much for sharing your experience at our property! We're delighted to hear that you enjoyed your stay in Paradise. It's wonderful to know that you found our breakfast delicious and that you were able to unwind and relax in our hot springs. We hope to welcome you back again soon for another relaxing getaway!

10/10 Excellent

EKANKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paradise Hot Springs Team on Apr 7, 2024
We're thrilled to receive such a glowing review from you! It's fantastic to hear that your experience with us was exceptional and that we were able to meet your expectations. We look forward to welcoming you back in the future and continuing to provide you with top-notch service. Thank you for choosing us and for taking the time to share your experience!

10/10 Excellent

Paul

Stayed 2 nights in Mar 2024
Response from Paradise Hot Springs Team on Apr 7, 2024
We're thrilled to receive such a glowing review from you! It's fantastic to hear that your experience with us was exceptional and that we were able to meet your expectations. We look forward to welcoming you back in the future and continuing to provide you with top-notch service. Thank you for choosing us and for taking the time to share your experience!

10/10 Excellent

KARIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best location in la fortuna
Stayed 3 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 12, 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. La Fortuna offers so many incredible options, and we're thrilled to be considered one of the best places to stay here! We hope to welcome you again in the future. Best regards!

10/10 Excellent

Melissa, Littleton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Stay. I would recommend staying here. Nice small resort feel with amazing views, wonderful hot springs, lovely rooms and great location.
Stayed 2 nights in Mar 2024
Response from Paradise Hot Springs Team on Mar 16, 2024
It sounds like you had a fantastic experience! Thanks for sharing your positive feedback. Hot springs and picturesque views can make any stay memorable. I hope others get to enjoy the same wonderful experience you had.

8/10 Good

John, Tampa

Stayed 1 night in Mar 2024
Response from Paradise Hot Springs Team on Mar 25, 2024
Thank you for choosing our hotel for your stay! We sincerely appreciate your feedback and rating. We are constantly looking for ways to improve and provide the best possible experience for our guests. If there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR...The resort is absolutely beautiful, the views of the volcano are majestic. We only ate breakfast there, but I personally cannot understand why some people rate the breakfast badly, I'll explain later. Notes for Paradise Hot Springs Resort. I hope this helps. Checked in 2/23 through 2/27. We got delayed at the Liberia airport and our rental was given away. So after every single rental car representative at the airport had only 1 luxury SUV left, for $1200 for 8 days, I called Amex Yravel and somehow they found me a car for $500, weird. So I'd planned to be at Paradise around 545 pm and avoid having to drive on unfamiliar roads at night. I was also concerned the Resort would give away my room if I showed up late but I was able to easily communicate with the hotel via Whatsapp and let them know we'd be late. It's supposed to be a 2 hr 45 minute drive, but in the dark, in the mountains, in an unfamiliar place it was a 3 hr and 20 minute drive. Avoid driving at night in Costa Rica if you haven't done it before. Check in was an absolute breeze, and I immediately felt my anxiety from the white knuckle drive. They had a man come down, load up our bags and bring us to our room. We got a suite that was facing Arenal Volcano. I can say this was the nicest, most spacious suite I have ever seen! We were on a 3rd story suite with an incredible view of Arenal Volcano. The room was immaculate. Huge bedroom, another room with couches and minibar/coffee/fridge area, a
Response from Paradise Hot Springs Team on Mar 7, 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our resort to be absolutely beautiful and enjoyed the majestic views of the volcano. We're delighted that you had a smooth check-in process and that our communication via WhatsApp helped alleviate any concerns about arriving late. It's wonderful to hear that you found your suite to be spacious, immaculate, and with an incredible view of Arenal Volcano. We appreciate your recommendation about avoiding driving at night in Costa Rica for those unfamiliar with the roads. We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Justina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really pretty and clean. It’s not too big of an area so we didn’t have to walk too far for anything. The rooms and bathroom were big and very clean. Breakfast buffet had a few options and was very good as well. Hot spring pools were amazing. Overall it was great experience. Thank you for having us!
Stayed 4 nights in Feb 2024
Response from Paradise Hot Springs Team on Mar 4, 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and found our facilities clean and well-maintained. We strive to provide a welcoming and comfortable environment for all our guests, and we're pleased to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Kathleen, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time here! We stayed in a beautiful room with a view of the volcano, a balcony, and a private hot tub. The hot springs were quiet and very relaxing and the grounds are beautiful. The staff were incredibly friendly and helpful - Kerilyn organized activities for us and she and the front desk staff ensured that everything went smoothly. We enjoyed hanging bridges, La Fortuna waterfall, a night walk, and a sunset cruise on Lake Arenal. All of our events were fun and well-done. We enjoyed massages and just generally had a fabulous time. This is a perfect place to relax and enjoy Costa Rica!
Stayed 4 nights in Feb 2024
Response from Paradise Hot Springs Team on Feb 27, 2024
We're thrilled to hear that your stay was wonderful! We're delighted that you enjoyed our room with a view of the volcano, balcony, and private hot tub. It's also wonderful to hear that you found our hot springs quiet and relaxing, and that you felt well taken care of by our staff. Thank you for choosing us as your destination to unwind and enjoy Costa Rica! We look forward to welcoming you back in the future.

10/10 Excellent

Pierre G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Paradise Hot Springs Team on Feb 26, 2024
It is an honor for us to know that your experience with us was exceptional.At Paradise Hot Springs, we continuously strive to provide our guests with the highest quality service and an unforgettable experience. Your positive feedback further motivates us to continue improving and exceeding your expectations in the future.Thank you for choosing our hotel and for taking the time to share your experience. We look forward to welcoming you again on your next visit.

10/10 Excellent

Peter T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was just what we were looking for. quiet and relaxing. Extremely pleasant staff was very helpful on advising and booking excursions. Would definitely recommend it to others as well as return again.
Stayed 7 nights in Feb 2024
Response from Paradise Hot Springs Team on Feb 25, 2024
Hello and thank you for your feedback! We're thrilled to hear that your stay at our hotel was just what you were looking for: quiet and relaxing. Providing a welcoming atmosphere and exceptional service is our top priority, so it's wonderful to hear that our staff was extremely pleasant and helpful during your visit. We're delighted that you enjoyed the excursions we recommended and assisted with booking. It would be our pleasure to welcome you back in the future, and we're grateful for your recommendation to other travelers. We look forward to seeing you again soon!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well taken care of during our stay here, beautiful location with so many pool options, thank you Kerelyn and all staff!
Stayed 2 nights in Feb 2024
Response from Paradise Hot Springs Team on Feb 20, 2024
Thank you for your kind words! We're thrilled to hear that you felt well taken care of during your stay and that you enjoyed the beautiful location and the variety of pool options. We'll be sure to pass along your gratitude to all of our staff. We look forward to welcoming you back again in the future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2024
Response from Paradise Hot Springs Team on Feb 16, 2024
We're thrilled to receive such positive feedback from you! We strive to ensure that your stay at our hotel is unforgettable. It's always fantastic to hear that our guests have enjoyed our thermal facilities. We look forward to welcoming you back soon for another relaxing and rejuvenating experience! If you need anything else, feel free to reach out to us. Thank you for choosing our hotel!

10/10 Excellent

stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with clean and up to date - wonderful rooms! Loved the hot springs and the swim up bar was great
Stayed 1 night in Jan 2024
Response from Paradise Hot Springs Team on Feb 12, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay at our property and found our rooms clean, up-to-date, and wonderful. It's great to know that you loved our hot springs and enjoyed the convenience of our swim-up bar. We strive to provide a memorable and relaxing experience for all our guests, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Response from Paradise Hot Springs Team on Feb 12, 2024
Thank you for your wonderful rating! We're delighted to hear that you found our place beautiful and worthy of a 5-star rating. We strive to create an environment that allows our guests to relax and enjoy the beauty of nature. If there's anything specific that made your stay memorable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience in the future!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Property was beautiful. Despite allowing day passes for the hot springs the resort never felt crowded. Beautifully view point of Volcano and spa services were top notch
Stayed 3 nights in Jan 2024
Response from Paradise Hot Springs Team on Feb 12, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our resort. Our team takes great pride in providing exceptional service and creating a relaxing atmosphere for our guests. We're delighted that you found our property beautiful and our staff helpful. We're also glad to hear that you appreciated the tranquility of our hot springs area and enjoyed the stunning view of the volcano. It was our pleasure to ensure that your spa experience was top-notch. We hope to welcome you back for another relaxing getaway in the future!

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here!! We stayed for 5 days for our honeymoon and would absolutely go back. We thoroughly enjoyed the hot springs. Bummed we couldn’t see the volcano since it was mostly rainy during our stay, but we are just happy to be there! Highly recommend this place.
Stayed 5 nights in Jan 2024
Response from Warren on Jan 29, 2024
Congratulations on your honeymoon, and thank you for choosing to spend such a special occasion at our resort! We're thrilled to hear that you loved your stay and that the hot springs added to the enjoyment of your time with us.While it's unfortunate that the weather prevented a clear view of the volcano, we're grateful for your positive attitude and are delighted to know that you were happy just to be there. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.Wishing you a lifetime of happiness, and we look forward to the possibility of welcoming you back for future celebrations or just another relaxing getaway. Thank you for your kind words!

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise Hot Springs was amazing. Rooms were immaculate and super clean. Hot springs were clean and so much fun. With all the older hotels in the area so glad we stayed here. Clean and close to the town with tons of food options.
Stayed 3 nights in Jan 2024
Response from Warren on Jan 29, 2024
We're delighted to hear that your experience at Paradise Hot Springs was amazing! Thank you for taking the time to share your positive feedback. It's wonderful to know that you found the rooms immaculate and super clean, and that the hot springs provided a fun and enjoyable experience.We appreciate your choice to stay with us, especially considering the cleanliness and proximity to town. Your satisfaction is our priority, and we're glad we could contribute to a memorable stay for you.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Thank you for choosing Paradise Hot Springs!

10/10 Excellent

JESSICA

I really cannot say enough about this resort. Hospitality was excellent! Location of the resort was perfect. Maybe a 5 minute drive to La Fortuna but good distance out of the city. Would stay here again in a heartbeat. Rooms were clean, fresh sheets & towels everyday, roomy & updated. Staff was super friendly. Condition of the resort was excellent. Make the right choice & stay here!
Stayed 3 nights in Jan 2024
Response from Warren on Jan 29, 2024
We are genuinely grateful for your glowing review! Thank you for taking the time to share your positive experience at our resort. We're thrilled to hear that you found our hospitality excellent and that the location was just right for you.It's great to know that you would choose to stay with us again and that you appreciated the clean and updated rooms, as well as the friendliness of our staff. Maintaining the excellent condition of the resort is a priority for us, and we're pleased to hear that it met your expectations.Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you enjoyed or any suggestions you have for us to continue improving, feel free to share. Thank you for choosing our resort!

10/10 Excellent

Cari

Stayed 3 nights in Jan 2024
Response from Paradise Hot Springs Team on Feb 3, 2024
We're thrilled to hear that you enjoyed your stay at our hot springs hotel! We sincerely appreciate your positive rating. Is there anything specific that you loved or would like to highlight? We're here to ensure that each visit is as delightful as the last. If you have any suggestions or additional comments, feel free to let us know. We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Paradise Hot Springs Team on Feb 12, 2024
We're thrilled to hear that you enjoyed your stay at our hot springs hotel! Thank you for sharing your experience with us. Providing our guests with moments of relaxation and well-being is our top priority, and we're delighted to know that we've met your expectations. We look forward to welcoming you back in the near future. Warm regards from our oasis of tranquility!

10/10 Excellent

Sharada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Paradise Hot Springs Team on Feb 12, 2024
We're thrilled to hear that you enjoyed your stay at our hot springs hotel! Thank you for sharing your experience with us. Providing our guests with moments of relaxation and well-being is our top priority, and we're delighted to know that we've met your expectations. We look forward to welcoming you back in the near future. Warm regards from our oasis of tranquility!

10/10 Excellent

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this hotel is stunning. So many plants, birds, and butterflies. Hot springs were nice and pressure washed clean every morning. We had a lovely time here.
Stayed 3 nights in Jan 2024
Response from Warren on Jan 29, 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed the stunning views from our hotel, surrounded by lush plants, birds, and butterflies. It's fantastic to know that you found the hot springs enjoyable and appreciated our efforts in maintaining cleanliness by pressure washing them every morning.We're delighted that you had a lovely time during your stay with us. If there's anything specific that stood out to you or any suggestions you may have for us to enhance our guests' experiences, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!

6/10 Okay

aschen-leighe, milwaukee

Stayed 3 nights in Jan 2024
Response from Paradise Hot Springs Team on Feb 26, 2024
Thank you for taking the time to share your feedback with us.We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we liked the hotel. It is small and quiet which was nice. The hotel has a great view of the Volcano and the grounds are pretty. It was nice to have the hot springs, we went in them every day. It's also close to town if want to go into town for dinner etc. We didn't eat dinner at the hotel, but breakfast was good.
Stayed 3 nights in Dec 2023
Response from Warren on Jan 29, 2024
Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. We take pride in providing a small and quiet retreat with a stunning view of the Volcano and beautiful grounds. It's wonderful to know that you took advantage of the hot springs daily, and we're pleased that the proximity to town added convenience to your experience.While you didn't have dinner at the hotel, we're glad you found the breakfast enjoyable. We appreciate your kind words and hope to welcome you back for another relaxing and enjoyable stay in the future. If there's anything specific you'd like us to improve or if you have any suggestions, feel free to let us know. Thank you for choosing us!

10/10 Excellent

Mario

Stayed 3 nights in Dec 2023
Response from Paradise Hot Springs Team on Feb 3, 2024
Thank you for the amazing 10-star rating! We're thrilled to hear that your experience was so positive. Is there anything specific that you loved and would like to highlight? We're here to make each visit memorable, so if there's anything we can improve on or any suggestions you have, we're open to hearing them! We look forward to welcoming you back again soon!

10/10 Excellent

Sumanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view of volcano from certain rooms. The rooms were palatial and modern with very artistic tiling and lighting . Gorgeous , immaculately maintained and plentiful of hot springs . Dining options a bit limited
Stayed 3 nights in Dec 2023
Response from Warren on Jan 29, 2024
Hello! We sincerely appreciate your kind comments and are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're delighted that you had a positive experience. Additionally, we'd like to inform you that we've recently updated our menu to enhance your culinary experience. We hope you'll join us again soon to explore the new offerings and enjoy another wonderful stay. Thank you for your support and for choosing us!