2 outdoor pools, sun loungers
Check availability

Reviews of Hotel Lavas Tacotal

3 out of 5
Hotel Lavas Tacotal
10 Km Oeste de la Iglesia Católica, La Fortuna, Alajuela

Reviews

7.8

Good

Rating 10 - Excellent. 113 out of 305 reviews" "
Rating 8 - Good. 100 out of 305 reviews" "
Rating 6 - Okay. 52 out of 305 reviews" "
Rating 4 - Poor. 27 out of 305 reviews" "
Rating 2 - Terrible. 13 out of 305 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden and amazing view of the volcano on a clear sunny day! The room was comfy enough, more and better pillows would be nice. The hotel is close to the hot springs and to volcano Arenal.
Stayed 4 nights in Apr 2024
Response from Hotel Lavas Tacotal on May 15, 2024
Thank you very much for sharing your experience at our hotel. We are glad to see that you had a pleasant stay. We care a lot about the satisfaction of our clients, we always invite them to share their experiences, we listen carefully to how we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 wonderful nights
Stayed 3 nights in Apr 2024
Response from Kembly on Apr 30, 2024
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita .Le enviamos saludos y nos encantaría servirle nuevamente.

10/10 Excellent

Jefferson, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, clean and spacious with good tv, AC and good bathroom. Breakfast was really good and staff very friendly. Location was a bit far from the city center by walk but easy and quick drive to the city center and they had a big and easy parking too. Really good restaurant just opposite side of the hotel called Mirador. The view to the Volcano was breathtaking, so beautiful. Highly recommend to stay there.
Stayed 2 nights in Mar 2024
Response from Hotel Lavas Tacotal on Apr 18, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

6/10 Okay

Carla

Travelled with partner
Liked: Staff & service, amenities
Our first room had lots of mold in the bathroom. I have an autoimmune disease and did want to stay in the room. The workers were very supportive and moved our room. I appreciated their understanding. The property is stunning and the view of the Arenal Volcano is amazing.
Stayed 2 nights in Apr 2024
Response from Kembly on Apr 9, 2024
Dear Guest, We regret that there have been inconveniences, we care very much about the satisfaction of our customers, we always invite them to share their experiences, we listen carefully to how we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.

10/10 Excellent

Janilsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kembly on Apr 9, 2024
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Cute little cabins with lovely garden surrounding. Nice covered sitting area outside. Was perfect for our family. Clean as well and very helpful front desk staff. Our boys loved the pool too. Didn’t eat in restaurant so can’t comment on food. Breakfast was ok but not great. Definitely would stay again.
Stayed 2 nights in Mar 2024
Response from Kembly on Apr 1, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

10/10 Excellent

Patty

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kembly on Apr 2, 2024
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.

10/10 Excellent

Miguel

Stayed 2 nights in Mar 2024
Response from Kembly on Apr 19, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

8/10 Good

Jay

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kembly on Mar 29, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit. We send our regards and would love to serve you again.

8/10 Good

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Juan went above and beyond to help us when our car wouldn’t start. Amazing view of Arenal Volcano.
Stayed 2 nights in Feb 2024
Response from HOTEL LAVAS TACOTAL on Mar 5, 2024
Gracias por calificarnos y por darnos la oportunidad de servirle.

4/10 Poor

Shannon

Disliked: Property conditions & facilities
The shower hose wasnt connected properly so the water sprayed everywhere and the pressure wasnt good. The breakfast offered was runny scrambled eggs and burnt pancakes. The fruit looked like it was old and mushy. Not worth the money!
Stayed 1 night in Feb 2024
Response from HOTEL LAVAS TACOTAL on Mar 5, 2024
Dear Customer. We are sorry that there have been inconveniences, all comments from our customers are well received, we pay attention to detail to correct any inconvenience and we always offer the best service. We would love to serve you again in the future and correct any negative aspects from the previous visit. Greetings.

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. I felt completely safe and it completely embodied Costa Rica. The mattress is very hard. I asked for something to soften it as it felt like I was sleeping on the floor but they said it would be a few. I said, no thank you. If you like super hard beds this property will be amazing.
Stayed 3 nights in Jan 2024
Response from HOTEL LAVAS TACOTAL on Feb 13, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

10/10 Excellent

Mi Mui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & relax.
Stayed 2 nights in Jan 2024
Response from Kembly on Jan 28, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

10/10 Excellent

kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the volcano here is amazing (when the clouds clear), absolutely beautiful. We stayed in a bungalow and it was very spacious and had everything we needed. The breakfast was great and served early which was perfect for us to get on our way to our excursions. Parking was good we always found a spot. There are a few dining options around here but not many, it is very helpful to have a car as it is about 15 minutes outside of the main area. For us the location away from the downtown was perfect and a much quieter option.
Response from Kembly on Jan 28, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Friendly staff, good breakfast. Easy to move around with Uber. Our room was on the ground floor so it got easily wet. Could not find dryer to dry clothes.
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 28, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit. We send our regards and would love to serve you again.

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Nice setting, nice people
Stayed 3 nights in Dec 2023
Response from Kembly on Jan 28, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit. We send our regards and would love to serve you again.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the volcano, nice pools, dehumidifier and AC in the room! A bit noisy being on the 1st floor, but great deal for the price
Stayed 3 nights in Dec 2023
Response from Kembly on Jan 28, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit. We send our regards and would love to serve you again.

10/10 Excellent

Laxminarasimhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an amazing view of Arenal and we enjoyed it. This property needs some upgrade/update but otherwise good.
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Thank you very much for sharing your experience at our hotel. We are glad to see that you had a pleasant stay. We care a lot about the satisfaction of our clients, we always invite them to share their experiences, we listen carefully to how we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit.

8/10 Good

Israel

Liked: Staff & service
Disliked: Cleanliness
Great location. Nice pool and view to the volcanoe. The bed clothing had a humidity smell. Its probably as it rained a lot during two days
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Thank you very much for sharing your experience at our hotel. We are glad to see that you had a pleasant stay. We care a lot about the satisfaction of our clients, we always invite them to share their experiences, we listen carefully to how we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.

8/10 Good

Tina

Travelled with family, Travelled with group
Liked: Cleanliness
Very beautiful hotel, all is individual unit, big room, separate shower and bathroom, more convenient, receptionists are very friendly and helpful for activity booking. parking space is kind of small as it is crowded, other than that, no complains.
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

4/10 Poor

Arnaldo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The view of the Volcano is fantastic, but it can not make up for the fact that the facility is missing so much in terms of both comfort and common sense. Not having normal latches on doors is insane, not having a mini fridge or microwave is unfortunate. But the unforgivable is not being able to clean all the sheets, towels and pillow cases appropriately. Everything was soiled, stained, smelled of human prespiration or other bodily fluids including possible blood stains on one pillow case. There is a lot to fix. Staff was OK, but they did lie a lot and looked out for making a quick buck when booking transportation.
Stayed 3 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Dear Customer. We are sorry that there have been inconveniences, all comments from our customers are well received, we pay attention to detail to correct any inconvenience and we always offer the best service. We would love to serve you again in the future and correct any negative aspects from the previous visit. Greetings.

10/10 Excellent

Bhoomika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful property. It is pretty close to downtown La Fortuna and hot springs. Clean, beautiful views, gardens, pool area.
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit

10/10 Excellent

manoj

Liked: Cleanliness, staff & service, property conditions & facilities
Good location great service and breakfast( rice beans eggs fruits etc)
Response from Kembly on Jan 2, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit

10/10 Excellent

Orestas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HOTEL LAVAS TACOTAL on Feb 13, 2024
Gracias por calificarnos y por darnos la oportunidad de servirle

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views were amazing property was good.
Stayed 2 nights in Dec 2023
Response from Kembly on Jan 2, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit

10/10 Excellent

laurence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Deluxe room, clean room, large bedroom, Beds are comfortable, large bathroom, beautiful 13 mins from downtown. I feel like parking is safe. Free breakfast, had tours available partnered with a tour company and it was awesome, no lunch or dinner in the vicinity but has a sushi place right next to it and it’s delicious, a bit pricey tho.we saw a $35/hr massage next to it that we didn’t get a chance to go. Bummer. Overall would stay again.
Stayed 2 nights in Nov 2023
Response from HOTEL LAVAS TACOTAL on Dec 5, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.

6/10 Okay

atulbhai, Columbus

Stayed 1 night in Nov 2023
Response from Kembly on Jan 2, 2024
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit

10/10 Excellent

Akshara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really quiet and peaceful with an amazing view of Arenal Volcano.
Stayed 4 nights in Aug 2023
Response from Hotel Lavas Tacotal on Oct 6, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

8/10 Good

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Hotel Lavas Tacotal on Oct 6, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

10/10 Excellent

Raul

Stayed 1 night in Aug 2023
Response from Hotel Lavas Tacotal on Oct 6, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

8/10 Good

hafizur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kembly on Jul 26, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send you regards and we would love to serve you again.

10/10 Excellent

Justin

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Kembly on Jul 12, 2023
Muchas gracias por habernos calificado! Nos sentimos muy halagados de haber logrado satisfacer sus requerimientos.Para nosotros sería de gran gusto contar una vez más con su presencia, ¡estamos a su servicio!

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very short but enjoyable stay. In town on business, it felt like I was on vacation !
Stayed 1 night in Jul 2023
Response from Kembly on Jul 10, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send you regards and we would love to serve you again.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Palma Real on Jun 5, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Lavas Tacotal on May 9, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was the view of the Volcano the Flora, Fauna and all the birds that visit the property. The food is very good and the rooms very clean. The parking area is very cramped and small.
Stayed 3 nights in Apr 2023
Response from Hotel Lavas Tacotal on May 9, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in this region! Exceptional value for the proximity to attractions and an outstanding volcano view. We recommend the cabins.
Stayed 1 night in Mar 2023
Response from Kembly on Apr 13, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send you regards and we would love to serve you again.

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, well located,great breakfast incl
The place is well located with a great view of the volcano. The staff was very helpful in helping us book interesting tours. I think you get a good return for your money. Breakfasts are excellent.
Stayed 3 nights in Mar 2023
Response from Kembly on Apr 13, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send you regards and we would love to serve you again.

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience at Lavas Tacotal. Karen was super helpful and attentive. She was available to help us with everything we needed during our 3 night stay. The included breakfast is delicious. the views of Arenal Volcano are unbeatable, especially from the second pool. It is peaceful being outside of town and it is easy to get an Uber into town. Overall, we recommend Lavas to anyone.
Stayed 3 nights in Mar 2023
Response from Kembly on Apr 13, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send you regards and we would love to serve you again.

10/10 Excellent

kristine, portage

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, beautiful view!
Stayed 4 nights in Mar 2023
Response from Hotel Lavas Tacotal on Mar 21, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Kembly on Mar 5, 2023
Muchas gracias por su calificación, nos sentimos alegados por su visita y saber que creamos experiencias agradables durante su visita.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PLACE and has a fantastic view of the volcano. I would ask for one of their stand-alone cabins rather than the strip of rooms we got. But it was 4/5 stars for $120 a night.
Stayed 1 night in Feb 2023
Response from Hotel Lavas Tacotal on Mar 10, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot away from the crush of Fortuna.
Stayed 2 nights in Feb 2023
Response from Hotel Lavas Tacotal on Feb 20, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

10/10 Excellent

carmen

Stayed 2 nights in Feb 2023
Response from Hotel Lavas Tacotal on Feb 20, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk folks were very helpful, the room and grounds immaculate, and the view incredible. Also, it is close to the Springs Hotel and Spa, so we could go there for day soaks.
Stayed 1 night in Feb 2023
Response from Hotel Lavas Tacotal on Feb 20, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle.

6/10 Okay

Brian

Travelled with partner
Disliked: Property conditions & facilities
The resort needs some TLC. Unit 38 is the best one IMHO.
Response from Kembly on Feb 6, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente

10/10 Excellent

Laura, Parker

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We only spent one night at this property when we decided not to drive from La Fortuna to Monteverde (very long drive) and would have stayed longer. It was very quiet, clean, and the beds were super comfortable. The room was quite spacious, and it had a fridge and large tv. We were in a superior room as it was only $5 more than a regular room. There were two pools on the property and they seemed quite nice. The included breakfast buffet was satisfying. We ate dinner at the restaurant across the street from the hotel, The Mirador, and the food was good. There are not a lot of restaurant choices near this hotel, but with a car La Fortuna is a short drive away. I would absolutely choose to stay at Hotel Lavas Tacotal in the future!
Stayed 1 night in Jan 2023
Response from Hotel Lavas Tacotal on Feb 20, 2023
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send you regards and we would love to serve you again.

10/10 Excellent

lawrence

Stayed 2 nights in Dec 2022
Response from Kembly on Dec 19, 2022
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.

6/10 Okay

Karen

Travelled with group
Liked: Staff & service, amenities
This is a budget hotel, but it has a great view of the volcano. The rooms need some updating, but overall my room was comfortable. I was glad that it’s a pet friendly hotel. They even had someone come to my room to watch my dogs while I went to the national park.
Stayed 2 nights in Aug 2022
Response from HOTEL LAVAS TACOTAL on Aug 29, 2022
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.