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Reviews of Arenal Roca Suites

3 out of 5
Arenal Roca Suites
2,5 kilómetros al este de la Represa, del Lago Arenal La Fortuna de San Carlos, La Fortuna, Alajuela

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Glez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, spacious and it had all you needed in regards to toiletries. Breakfast was delicious and contained variarity. It was served in the balcony which was a nice touch. Now, what we did not like was that location was difficult to get to, description never mentioned you needed a 4x4 to get there, which fortunately we had. GPS was not accurate (not the hotel fault). Also internet was not working all 3 days we stayed. And yes we where on vacation,but due to the location of the property we did not have any cellphone connection, we relied on wifi. Peace of mind in case of emergency. I do have to add hotel was kind enough to allow us to check out one day early and refunded the money for that night.

10/10 Excellent

Binh, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
The view!
Stayed 2 nights in Apr 2024

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view of Arenal volcano and all the birds that were visible from our deck.
Stayed 1 night in Mar 2024

8/10 Good

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities
An absolute peaceful and romantic place to stay. The only downfall was that you had to be on the patio to have wifi and there is no cell towers for data.
Stayed 1 night in Dec 2023

2/10 Terrible

Chad

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
When we checked in and Arith took us into the room there were dead bugs all over the floor and many more still flying around. He went and got a broom to sweep up the dead ones. Later that night I realized a bunch of tiny ants on the wall and was going to let Arith know the next day. The next day the ants were everywhere and covering my computer and my cpap machine. Just hundreds all over everything and I messaged to let Arith know. His response was he had some insecticide. I messaged to see if he was at the office and after 15 minutes I walked over and found him outside. He gave me a can of insecticide and then said that were in the wildlife and ants and bugs should be expected. Ive stayed at a few hotels around Arenal and this was the first time I have ever dealt with so many bugs and staff not willing to do something themseleves to correct the issue. Also, I was supposed to get breakfast daily but he only ever gave me one pass. I didnt want to deal with him anymore after the whole bug issue.
Stayed 3 nights in Aug 2023
Response from Arith on Aug 14, 2023
Dear guest,We deeply regret that your stay was not as expected, everything possible was done to make your stay as pleasant as possible, providing you with everything you need to cover your needs and those of your family.We hope you enjoy your tour of Costa Rica and we will try to improve any detail to continue growing as a Mountain Hotel.Greetings,The management.

8/10 Good

Christine, Omaha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are fantastic, secluded in a picturesque setting. If the clouds break up, the view of the volcano is stunning. Getting to it, however, proved treacherous, as the property is approx. 1 mile off the main road, on a dirt/gravel road full of pot holes and small boulders. There is also a very steep incline which my rental car had difficulty climbing, losing power on the ascent. I had to coast backwards to get a running start at it both days we were there, ending up in the ditch the first time. A powerful, high profile vehicle is necessary to access this property safely.
Stayed 2 nights in Jul 2023
Response from Arith on Aug 1, 2023
Dear guest: We are glad to hear about your experience in our place. Thank you so much for taking the time to leave us this comment, it helps us to improve every aspect, also it makes us feel happy to know about the way you enjoyed Arenal Roca Suites. ¡We would like to see you back soon! The Management.

8/10 Good

zhuoya

Stayed 1 night in Mar 2023
Response from Arith on Mar 10, 2023
Thank you for your visit

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a very beautiful location. Everything was in excellent condition and we really enjoyed our stay. The manager is very knowledgeable of the area and helped us with good advice for planning our activities each day. Look forward to going back.
Stayed 3 nights in Feb 2023
Response from Arith on Mar 4, 2023
It was pleasure, thank you for your comments and your visit.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Clean room. Great breakfast included. Love the atmosphere. Definitely would stay here again.
Response from Arith on Feb 25, 2023
Thank you for your comments and your visit, It Was a pleasure.Have a nice trip..!!

10/10 Excellent

Devyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites had a beautiful view and were in a lovely area. The only downside is the rocky road and distance from the town of Fortuna. I definitely enjoyed my stay here, the sunrise was amazing to watch from bed. Getting in contact with them was very easy on whatsapp, and they were more than helpful. A tiny aside is that I wish there had been an option to deny housekeeping, as I don't like to waste resources.
Stayed 2 nights in Jan 2023
Response from Arith on Jan 30, 2023
Thank you for your comments and your visit..!!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded Resort
Suite was very nice, secluded and private. 35 min from town, 20 from Tabacon. Great views of Arenal. Close to a hanging bridge activity and canyoning activity. The suite had a kitchen for food prep as there is no restaurant on site (mini fridge, hot plate, one pan, one pot, silverware set, cutting board, toaster, small coffee machine). The closest restaurant was 10 min drive down the dirt road for breakfast (included with the stay - 3 options - fruit, continental, or traditional Costa Rican). Downside - the road was quite rocky / rough - you will want to arrive in daylight to navigate. The other downside was the hot water was VERY limited - the in suite jacuzzi was great but we had to take over an hour to fill it (stop/start to get hot water).
Stayed 2 nights in Jan 2023
Response from Arith on Jan 16, 2023
Dear guest: We are glad to hear about your experience in our place. Thank you so much for taking the time to leave us this comment, it helps us to improve every aspect, also it makes us feel happy to know about the way you enjoyed Arenal Roca Suites. ¡We would like to see you back soon! The Management.

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto, lugar hermoso, excelente servicio
Stayed 1 night in Oct 2023

10/10 Excellent

nathalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit merveilleux !
exactement comme sur les photos ! Endroit propre, confortable, calme, tout pour un excellent séjour. a noter toutefois qu'il faut faire 4 km sur une piste pour accéder à l'hôtel
Stayed 2 nights in Aug 2023
Response from Arith on Sep 1, 2023
Dear Customer,On behalf of our work team, we deeply appreciate your visit as well as your comments about our property, we hope you have an excellent trip through Costa Rica.Greetings,The management.