Indoor pool, open 2:00 PM to 10:00 PM, sun loungers
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Reviews of Novotel Krakow City West

4 out of 5
Novotel Krakow City West
Armii Krajowej 11, Kraków, Lesser Poland

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 879 reviews" "
Rating 8 - Good. 390 out of 879 reviews" "
Rating 6 - Okay. 76 out of 879 reviews" "
Rating 4 - Poor. 15 out of 879 reviews" "
Rating 2 - Terrible. 12 out of 879 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Harriet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 2 nights as a family of 4 in 1 room. 2 youths and 2 adults. We arrived early and were able to leave our luggage whilst we went off to explore the old town. The staff were very helpful. The room was perfect for our needs however was very hot so we had to open the window to get some air, thus then made the noise from outside very obvious. We had an early tour booked for a 5:55am pick up and the hotel provided a breakfast box. The hotel is good location from airport and old town. We used Uber to get around.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Grear friendly hotel
Stayed 1 night in Mar 2024

8/10 Good

Pawel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a good experience with the hotel.
Stayed 1 night in Feb 2024
Response from Witold Skałka on Mar 25, 2024
Dear Pawel,Thank you for your review after the stay.I'm very happy that you liked our service.With best regards,Witold SkałkaGuest Experience Specialist

10/10 Excellent

ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all-round hotel £4 in uber taxi for main square Good value for money Breakfast was a typical Polish breakfast but plenty od choice can't really fault this hotel would stay again
Stayed 4 nights in Dec 2023
Response from Anastasiia Adamska on Dec 29, 2023
Dear Ellen,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

jennings

Stayed 3 nights in Dec 2023
Response from Anastasiia Adamska on Dec 29, 2023
Dear Guest,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family Trip
Stayed 4 nights in Dec 2023
Response from Anastasiia Adamska on Dec 22, 2023
Dear Jessica,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anastasiia Adamska on Dec 22, 2023
Dear Lucy,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

10/10 Excellent

Ivan

Stayed 1 night in Oct 2023
Response from Anastasiia Adamska on Dec 22, 2023
Dear Ivan,Thank you very much for the high rating of our hotel and we look forward to welcoming you again!Kind regards,Anastasia AdamskaGuest Experience Specialist

8/10 Good

Slawomir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Response from Anastasiia Adamska on Sep 4, 2023
Dear Cristopher,Thank you so much for your review and for rating us 10/10! It was great pleasure to welcome you and we're glad to hear you had a great time with us. We are looking forward to seeing you again soon! With best regards,Anastasiia Adamska Guest Experience Specialist

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again.
Stayed 1 night in Aug 2023
Response from Anastasiia Adamska on Sep 28, 2023
Dear Roland,Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Unfortunately, we do not know what caused you to be dissatisfied with your stay. In the future, I encourage you to submit any comments immediately at the hotel reception, so that we can improve your comfort during your visit to our hotel.Sincerely,Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

Anna Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quite big, big shower and separate toilet very handy when you travel with kids. Small ketle wasn't working properly. Swimming pool small but deep 2.5m . Very good breakfast. Not free parking!
Stayed 1 night in Aug 2023
Response from Anastasiia Adamska on Aug 22, 2023
Dear Anna,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Anastasiia Adamska on Aug 22, 2023
Dear Barbara,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Anastasiia Adamska on Aug 22, 2023
Dear Andy,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tram only 15min walk, bus right outside.....quiet & lovely.....
Stayed 7 nights in Jul 2023
Response from Anastasiia Adamska on Aug 22, 2023
Dear Mark,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

4/10 Poor

Charles

Disliked: Property conditions & facilities
Air condition didn’t work. Parking is an extra fee. Very small room for four people. Cot for a kid is an extra $40USD? Customer service very mediocre. Food, below average. Not impressed.
Stayed 1 night in Jul 2023
Response from Anastasiia Adamska on Jul 6, 2023
Dear Charles,I wish to thank you for sharing your thoughts regarding your visit in Novotel Krakow City West hotel. We take feedback very seriously as we aim to constantly improve the quality of our services to provide the most enjoyable and memorable stay to our guests.I would like to assure you that in our hotel we do not charge for a baby crib. Your room was prepaid, only additionally we charged for a parking space, for this we do not understand where the information about the additional payment came from.Sincerely,Anastasiia AdamskaGuest Experience Specialist

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Anastasiia Adamska on Jul 6, 2023
Dear Jonathan,Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :)With best regards,Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

China

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel about 25 mins from the airport. Staff was nice, check in was smooth. Room was nice for 2 adults and a child. Best one I’ve been in since moving to Europe.
Stayed 1 night in Mar 2023
Response from Anastasiia Adamska on Aug 22, 2023
Dear China,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

10/10 Excellent

thiviya

Stayed 2 nights in Feb 2023
Response from Anastasiia Adamska on Aug 22, 2023
Dear Thiviya,Thank you for expressing your opinion about our Novotel Kraków City West hotel. We hope that you will visit us again in the future!Best Regards, Anastasiia Adamska Guest Experience Specialist

8/10 Good

Mervin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful. The service was excellent. Close to local transportation.
Stayed 2 nights in Oct 2022

8/10 Good

Limor

Liked: Cleanliness, staff & service, room comfort
The hotel and the brekfast was very good. The matterss was squeaky☹️
Stayed 4 nights in Sep 2022

10/10 Excellent

Anna

Stayed 1 night in Aug 2022

10/10 Excellent

Iwa

Stayed 1 night in Aug 2022

8/10 Good

Gracjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Dimitrios

Stayed 5 nights in Jul 2022

10/10 Excellent

Carrianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely stay!
I booked the trip as a surprise for my fiance as its our anniversary and we're newly engaged. I informed the hotel of this and the room they put us in was lovely including the lovely little treats! The staff where all so lovely and polite and even let us leave our bags after check out so we could go out for the day before our flight. The room was spotless after every clean. There was loads of choice at breakfast especially for pastry lovers like ourselves! The rugby 7s where on in krakow and lot of teams stayed in the hotel but honestly we never had any issue with service at busy times and the rooms are really noise resistant! The hotel really made our first ever city break and we cannot thank the team enough.
Stayed 3 nights in Jun 2022

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful! Cosy, comfortable. The stuff is like your close relatives. Love the place, thank all people who make your visit in this fantastic ciry comfortable.
Stayed 6 nights in Jun 2022

10/10 Excellent

Magdalena

Stayed 2 nights in May 2022

8/10 Good

OSNAT

Stayed 1 night in May 2022

10/10 Excellent

Hana

Stayed 5 nights in Apr 2022

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast hotel in Cracow
Amazing hotel, with professional and supporting personel.
Stayed 1 night in Apr 2022

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in Mar 2022

8/10 Good

Siamak

Stayed 2 nights in Mar 2022

10/10 Excellent

Gagandeep Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing ❤️Staff is friendly, Very clean and tidy. I would book again. Highly recommended!!!!!
Stayed 5 nights in Feb 2022

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though is not located downtown, it is pretty easy to move around the city. Public transportation service is excellent, so not having a car was not an issue. Hotel's installations and staff were excellent. Amazing breakfast, and a great restaurant to enjoy lunch/dinner.
Stayed 5 nights in Jan 2022

10/10 Excellent

JOSE ANDRES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very Nice!
Great Hotel - Modern, clean, and a fast check-in which really makes a difference to me.
Stayed 1 night in Nov 2021

6/10 Okay

Johanna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Work men ruined my holiday
Beds uncomfortable, work men defrosting cars and shouting at 5.20 every morning. People smoking in front of hotel, which drifted into our room. It was the first and last time I stay in a Novhotel.
Stayed 7 nights in Oct 2021

10/10 Excellent

Prasamsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good but can be better
The hotel is very nice and conveniently located between airport and city. I liked everything but good seems to run out when you are late for breakfast. It's was also good for kids with activities.
Stayed 4 nights in Oct 2021

6/10 Okay

Garret

Travelled with partner
Liked: Cleanliness, staff & service
I liked that there was a swimming pool and the lobby was very aesthetic and unique
Stayed 3 nights in Sep 2021

8/10 Good

Barbara Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities
Blisko do lotniska około 15 min. Bardzo szybki check in and out . Przyjechaliśmy wcześniej godzinę do hotelu i bez problemu pokój był już gotowy . Bardzo miła obsługa i bardzo dobre śniadania. Mieliśmy mała przygodę w pokoju gdy wychodziliśmy z pokoju spadł kawałek sufit w korytarzu bo coś przeciekało ale nikomu nic się nie stało . Pomimo to bardzo czysty i ładny hotel. Polecam
Stayed 1 night in Aug 2021

10/10 Excellent

Artur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like this hotel
Very nice hotel, not far from the airport. Parking is nearby. It is not free but not expensive. There are signs all around regarding wearing masks, but none of the guests does. Some of the stuff don't.
Stayed 1 night in Aug 2021

8/10 Good

Artur

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Hotel with average design but helpful staff and good food makes the stay nice. Due to pandemic gym and pool were closed. Tea and coffee in the room, good wifi, parking expensive.
Stayed 2 nights in May 2021

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covid safe, staff made it special
A 4 part review: Let's start with the basics - clean, well maintained, warm, got all the stuff you need. Then let's talk covid measures - the hotel is well laid out, all the screens and social distancing is in place, lots of hand cleaner everywhere, and central services such as lobby toilets are closed at 10pm for safety. All good. Now the room itself - all clean and relatively well appointed, but the mattress was way too soft for my taste, as were the pillows, and the room (10th floor) was unbelievably hot. Fans are ok but it really needed some aircon to make it comfortable. Finally the best bit. The staff and service were fantastic. Particular mentions go to Ana at the bar, Agata who looked after us at dinner, Sebastien on reception and his female colleague who checked us in but i couldn't see her name. We were made to feel very welcome, always looked after, nothing was too much trouble for the staff and they seemed to treat us as individuals rather than "just another guest" Good service makes a massive difference wherever you stay. The hotel manager at Novotel West needs to pat themselves on the back, the staff here are brilliant and we had a great time because of them. Lucky, as it was our 32nd wedding anniversary!
Chimney cakes being eaten in the lobby
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Ludovic, Sittingbourne uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not available to use on arrival due to a technical problem which was disappointing. Gym small but ok (2 treadmill, 1bike, 1 rowing machine, dumbbell 12 to 20kg, 1 skipping rope and a bench station with a good amount of weights). Rooms large and clean. Menu more like uk prices and a lot more expensive compared to prices available in the town centre. I would suggest using Uber to travel around. Airport taxis to the hotel is set at 89 and Uber 45 to 62 zlotys. Hotel to town centre between 20 and 35 and with Uber 17 to 25. Krakow is beautiful and the food is great and affordable.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Left with a bad taste...
Overall the hotel was good but there were a number of negatives that would prevent us from going back or referring it to others. 1 - The bathroom in our room smelled of urine/body odor. 2 - We had a 2 night stay and the pool was closed the 2nd day we were there (Saturday night). For maintenance, they should schedule this on a less-busy weekday. The pool was a selling feature for us with our kids. 3 - We prepaid for breakfast and the 2nd day there were no omelets (advertised on every poster in the hotel), no fresh juice and alot of the food wasn't put out. We had to request pancakes and honey, which they did bring to us but they were intended to be on the breakfast bar. The space was just empty. When we mentioned it to the front desk, they said we may have arrived too late for these items but we arrived at 7am (breakfast opens at 6:30). When I told the front desk this, they said 'maybe they hadn't finished setting up yet then'. Either way, it was unsatisfactory especially for the amount we were paying. 4 - The playstation wasn't working. Granted the front desk spent time fixing it, which we appreciated, but it was a good 30-45 minutes of just waiting. If that is a main staple in the lobby advertised for the kids they should ensure it is up and running. The potential is there and maybe we just hit it on a bad weekend but we were bummed with our experience.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to the airport, which is why I picked it. The staff was very friendly and helpful. The restaurant downstairs had good food, and the other amenities were nice as well.
Stayed 1 night in Jan 2020

8/10 Good

Neil, Glasgow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was cold. Staff very good and friendly
Stayed 3 nights in Jan 2020