Deluxe Double Room
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Reviews of Hotel Batory

3 out of 5
Hotel Batory
Ul. Soltyka 19, Kraków, Lesser Poland

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 531 reviews" "
Rating 8 - Good. 234 out of 531 reviews" "
Rating 6 - Okay. 42 out of 531 reviews" "
Rating 4 - Poor. 9 out of 531 reviews" "
Rating 2 - Terrible. 2 out of 531 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ricky

Travelled with partner
Liked: Staff & service
It's an okay stay with a bit of walking (18 to 25 minutes) to the main train or bus station and a bit of a walk to the main town square and dining areas. Breakfast is included in the stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica, Bilston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Paula

Travelled with group
Liked: Cleanliness, staff & service
It was good value for money and was very clean with comfortable beds.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lars-Goran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice close to Old Town
A 15 minute walk away from the Old Town or the Jewish Quarters. Parking. Excellent breakfast and very attentive staff in the breakfast room. Small downsides - no fridge and youth screaming very loud in the yard both nights. Will definitely come back.
Stayed 2 nights in Aug 2023
Response from Batory Staff on Sep 6, 2023
Thank you for choosing our place for your stay. We are glad you liked your stay and you are always welcome back!

8/10 Good

Miroslaw

Stayed 3 nights in Jul 2023
Response from Batory Staff on Sep 6, 2023
Thank you for choosing our place for your stay. All the best

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning
Stayed 2 nights in Jul 2023
Response from Batory Staff on Jul 20, 2023
Dzień dobry, Dziękujemy za opinię. W pokoju, kóry Pan wybral, nie ma w ofercie klimatyzacji. AC w cenie jest w pokoju standardwym 2-osobowym oraz pokoju LUX.pozdrwiamy,Hotel Batory

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
It was nice and clean room, only one thing was missing -a fridge. The food was good. Walking distance to Old town.
Stayed 2 nights in Jun 2023
Response from Batory Staff on Jun 15, 2023
Thank you for the review. All the best and hope to host you in future!

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Batory Staff on Jun 12, 2023
Thank you for your time and the review.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Batory Staff on Jun 2, 2023
Thank You!

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect.
Stayed 4 nights in Apr 2023
Response from Batory Staff on Apr 25, 2023
Thank you! See you next time and all best from Kraków

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Pleasant enough
Good location 10 minutes walk to old town Krakow Cleanliness not the best in the room and you could hear other guests talking in their rooms Breakfast & staff was really good
Stayed 5 nights in Jan 2023
Response from Batory Staff on Feb 24, 2023
Thank you for your time and feedback. We regret that you did not inform us about your comments during your stay, maybe we could meet your expectations.best regards from Krakow

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel!
Great value hotel a few minutes walk to the key attractions and train station. Helpful staff, comfortable bed in relatively spacious room with good breakfast selection. Well maintained and clean. No complaints for the cost, would stay again.
Stayed 2 nights in Dec 2022
Response from Batory Staff on Jan 23, 2023
Thank you and we will be please to host you again!best regards

10/10 Excellent

Steven

Stayed 1 night in Dec 2022
Response from Batory Staff on Feb 24, 2023
thank you!

10/10 Excellent

Roman

Stayed 2 nights in Aug 2022

8/10 Good

Andres

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Batory Staff on Nov 2, 2021
Thank you fot the review. All the best

8/10 Good

beny

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice hotel
Nice hotel with friendly staff near center. Good breakfast.
Stayed 4 nights in Sep 2021
Response from Batory Staff on Sep 15, 2021
Thank youf or yout time and review. We all hope to host you again in future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. Good breakfast. Big room and clean bathroom. Very close to city center
Stayed 1 night in Feb 2020
Response from Batory Staff on Mar 3, 2020
Thank you for nice words, We hope to host you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean hotel with friendly and helpful staff. Nothing was too much bother for them. Breakfast was lovely too. On the mornings that we were going out on trips early they provided us with food and water instead of the breakfast. Hotel is in a good location, 15 min walk to the main square. We would definitely return to this hotel.
Stayed 3 nights in Feb 2020
Response from Batory Staff on Feb 24, 2020
Thank you for your review, We are always happy when your Guests enjoy their stay. You are always welcome back!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Batory Staff on Feb 10, 2020
Thank you for scoring our hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent small family run hotel, close to (20 mins walk max.)all services and sights.
Stayed 4 nights in Dec 2019
Response from Batory Staff on Dec 30, 2019
Thank you and remember about us when you are next time in Krakow!:) All the best

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Kraków
Lovely hotel in a quiet neighbourhood- felt safe walking back after dark. About 15 minute brisk walk to the main square. Would stay here again if we returned to Kraków
Stayed 3 nights in Oct 2019
Response from Batory Staff on Oct 30, 2019
Thank you ! You are always welcome back and hope next time it will be same:)

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a night or two
The hotel is not in the best location for sightseeing. It is a bit away from the main square. The hotel room was nice except the first night there were no shades on the windows and the street lights were very bright and shined directly in our faces on the bed. They did fix this the 2nd night once we mentioned it. The reception was very nice, parking was a bit tight. The breakfast was good, but as a bar area at night it was a little creepy and felt like a basement—smelled a little musty. It was a very good price so the value was fairly good considering.
Stayed 2 nights in Sep 2019
Response from Batory Staff on Oct 2, 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Batory on Oct 2, 2019
Thank you!

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Sep 2019
Response from Batory Staff on Sep 19, 2019
Thank you!

10/10 Excellent

Jeraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY HERE!
I love this hotel... stayed twice! The location is ideal--a quick stroll to old town and to Kazimierz. Also the botanic garden is around the corner-ish. Fabulous breakfast, wonderful staff. I can't say enough!
Stayed 2 nights in Jul 2019
Response from Batory Staff on Aug 4, 2019
Thank you for all nice words. Hope we can host you again:)

10/10 Excellent

Jeraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, fabulous hotel
I chose this hotel based on customer reviews, I've been to Krakow before. I was looking for some place between old town and kazimierz there was no place I could have found better. The staff was great. The breakfast plentiful. Convenience can't be beaten. I just can't say enough about it.
Stayed 2 nights in Jul 2019
Response from Batory Staff on Jul 28, 2019
thank you! you are always welcome back!

8/10 Good

Jen, Ohio

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was so friendly and accommodating, everything was clean, but the room was slightly dated and the property does not have air conditioning, though the weather was very nice when I was there so we didn't need, but could imagine it getting very warm in a room. Other then the air conditioning everything was wonderful and about a 10-15 minute walk to the city Jewish & centre, which are both beautiful with amazing food options.
Stayed 3 nights in Jun 2019
Response from Batory Staff on Jun 12, 2019
Thank you for your review. All the best and hope to host you again!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Comfortable,clean rooms and only 15 minutes from bus train stations. Breakfast varied and good quality products.Would highly recommend
Stayed 3 nights in Jun 2019
Response from Batory Staff on Jun 11, 2019
Thank you for all nice words. Always welcome back!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nicely situated to access a lot of Krakow's tourist attractions. The reception staff were very accommodating and helpful, in answering our queries and also pro-actively assisting us with some of our planned tours.
Stayed 4 nights in Mar 2019
Response from Batory Staff on May 1, 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Batory Staff on Jan 7, 2019
Thank you and always welcome!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited Krakow for the Christmas market. Hotel Batory is a lovely 29 room hotel in a quiet street which is a 10 min stroll away from the market square. The Hotel staff were very welcoming, friendly and helpful and our room was lovely and clean. The food was excellent, I particularly enjoyed the range of food on offer for breakfast. Although we didn’t use it, the tram stop is very close to the hotel. We are planning our return trip to Krakow and look forward to staying at Hotel Batory again.
Stayed 4 nights in Dec 2018
Response from Batory Staff on Dec 12, 2018
Thank you and always welcome back!!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a very comfortable stay, beds extremely small and uncomfortable. When checking in the lady who serviced us had very good English and was pleasant, from then on it went downhill, the night porter/ evening staff were horrendously rude and unhelpful, as you are front of house in a hotel it is your job to answer guest questions, we are in fact paying your wages, if you do not like your job don't be in it. There is no need to treat customers so poorly. Breakfast was a shambles, food was cold, even those served in a 'hot plate' and was not being topped up well or quickly. Not one member of staff knew how to say please or thank you and quite frankly the staff let the hotel down tremendously.
Stayed 3 nights in Nov 2018
Response from Hotel Manager on Dec 5, 2018
Dear Guest, Thank you very much for reviewing our hotel. We constantly work on improving our guests’ satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. The sadder I am to hear that you did not like the rich breakfast buffet provided in our Restaurant. In fact, most of our guests commend the quality of the buffet highly. We just forwarded your complaint to our Food & Beverage Management. We are also sad to hear such negative opinions about our staff, which by the vast majority of our guests receives the highest marks. We have always been proud of our employees. However, we have given your comments to the staff manager. Considering your comments above I do wish that you had let us know about these as we would of course rectified the issue instantly so that you would have been comfortable throughout your stay. Again, thank you very much for your feedback.

10/10 Excellent

Elaine, N Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near to the centre. Staff very friendly and helpful. Lovely bedroom. So pleased to have the heating on when we arrived. Thank you.
Stayed 4 nights in Oct 2018
Response from Batory Staff on Nov 6, 2018
Thank you for your review. Always welcome back!!

8/10 Good

Verified traveller

Stayed 13 nights in Sep 2018
Response from Hotel Batory Staff on Oct 3, 2018
Thanks for review!

10/10 Excellent

Verified traveller

Great hotel. Close to the square and we were able to park free. The room was clean and the staff was very helpful and kind. The breakfast was great.
Stayed 2 nights in Sep 2018
Response from Batory Staff on Sep 19, 2018
Thank you for your review. Hope to host you in future, you are always welcome back!

10/10 Excellent

theresa, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Staff extremely helpful. Would recommend to anyone. Whatever we asked for - tea facilities, extra pillows etc was no problem. Breakfast was fantastic, so much choice.
Stayed 4 nights in Aug 2018
Response from Batory staff on Sep 19, 2018
Thank you for all kind words. You are always welcome back!

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
What a fantastic hotel, great service, beautiful and comfortable rooms. We have stayed in many hotels in Krakow over last few years and this one is our favourite.
Stayed 2 nights in Jun 2018
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with except helpful staff
The hotel was clean and comfortable, the staff were friendly and very helpful and the hotel was within reasonable walking distance of the places of interest.I would happily stay there again and I would recommend it to others.
Stayed 3 nights in May 2018
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

4/10 Poor

Dana G.

Deceptive advertising
The description stated that the hotel is located "close to Brama Florianska". The distance is actually 1.2 km. Also, this is a hotel, not a VRBO.
Stayed 1 night in Apr 2018

10/10 Excellent

Susan, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at batory hotel was excellent , though room small ( didnt pay much) spotless all staff very friendly and helpful easy walking distance to old town square and jewish quarter would definately recommend stay at this hotel
Stayed 5 nights in Apr 2018
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

8/10 Good

Una Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
We all had a great stay. Breakfast was lovely, close to everything. Thank You.
Stayed 3 nights in Jan 2018
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget stay
The staff were all extremely helpful and friendly. The room was clean and comfortable. There isn't much directly around the hotel but it's really easy walking distance to the old town, Kasimierz, shopping centres etc. Fantastic value.
Stayed 6 nights in Jan 2018
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definately stay here again
staff were extremely friendly and helpful. Breakfast was good and had diner on our first night which was of a good standard and reasonably priced. Not much choice in dessert though. The bar and coffee area could have been a bit better and tried to have a drink at 9pm on Sunday evening but it was closed! Nice room,very clean and the staff were certainly the Hotel's best asset. Very good English!!
Response from Hotel Batory Staff on Sep 7, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

8/10 Good

Marion, Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
We enjoyed our stay at Hotel Batory. Lovely room, spotlessly clean
Stayed 4 nights in Oct 2017
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Krakow
Great location, close enough to everything, especially transport links but far enough away to be quiet at night when recharging your tourist batteries. Nice relaxed dining area with a good choice of breakfast items. Very helpful front desk staff (tram, train routes etc) and a friendly welcome. Would definitely visit again!
Response from Hotel Batory Staff on Sep 7, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

10/10 Excellent

Alistair , Fife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest and good Hotel
Great feeling as soon as you arrive at the reception, very polite, and allocated room immediately, comfortable clean room, lovely choices at breakfast, room cleaned daily, again by very friendly staff
Stayed 7 nights in Sep 2017
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

10/10 Excellent

Ally, Fife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is what it is, A good and Honest hotel.
Stay for a week from 13/20 Sept 2017 solo. Pleasant reception on arrival, and very quickly allocated a nice comfortable double room. Room cleaned daily, and staff very helpful, lovely choice of breakfast in a nice compact dining area. Again staff were pleasant. Due to being on the move most of the time, I only had two main meals in the hotel, and I was very impressed. The hotel is in a neighbourhood, and is very quiet, walking distance to central, and two lovely take always with fresh salads, pizza, and fresh cakes at next corner. Second visit to Krakow, first visit I stayed in the Hilton Garden Inn, if I return I would go for the Batory with the personal touch.
Stayed 7 nights in Sep 2017
Response from Hotel Batory Staff on Sep 14, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Batory Staff on Sep 7, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel,excellent service and great location
We choose this hotel for it's location and free parking. Hotel is excellent. We booked a deluxe room, which is bigger and has an air conditioning. Room is spacious. Bedroom and living room are separated. Some people call it outdated, but it isn't. Furniture is east--European style. Everything worked fine, nothing broken. Parking spaces are limited and small. For a standard car, it's difficult to park. But it's free. Neighborhood is peaceful and quiet. Not a single time we felt unsafe. Even when it was dark. It's a short walk to old town. Just a 10 minute walk and you are at the main square. Breakfast was excellent. Lot of choices, hot and cold. Staff was also very friendly and I helpful. Gave us plenty of tips and recommendations. Speaking perfectly English. Wifi is free and overall a good reception. But at peak hours, it was very slow. There were no coffee facilities in the room or in the lobby. There is a tv in the room, but have only Polish channnels. No big issues. If we come back to Krakow, we definitely will stay here again !
Response from Hotel Batory Staff on Sep 7, 2018
Thank you for your review. We will be pleased to welcome you again in our Hotel.