Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom florida usa

Nice location

Posted 24-May-2015
Location on quiet beach. HOTEL needs a lot of work. Only 7 Chaise lounge chairs and none on the beach. Had an sea front deluxe room. But the large tree in front blocked our view it just needed trimming. Food was ok. Staff not friendly. Overpriced for the room.
3 out of 5
by A verified traveller

Posted 12-Apr-2015
Im Vergleich zu anderen besuchten Hotels kein gutes Preis-Leistungs Verhältnis.
4 out of 5
Recommended
for Everyone
by A verified traveller

Tolles Hotel in Strandnähe

Posted 11-Mar-2015
Pros: Lage am Strand. Gemütliche Zimmer. Kostenloser Fahrradverleih. Kostenloses W-Lan.
Cons: Schalldämmung mancher Zimmer.
Location: Maximal 5 Minuten zur Fuß zum nächsten FamilyMart. In der Nähe wird nicht viel geboten. Mit Motorroller oder Fahrrad ist das Zentrum schnell erreicht.
Preis&Leistung hat im Vergleich mit anderen Resorts gestimmt.
4 out of 5
Recommended
for Families
by A verified traveller

great location, good hotel

Posted 26-Aug-2014 on Hotels.com
The hotel is located on an amazing spot. The hotel itself is in a good condition and the staff is very friendly and helpful. I felt that it is a bit overpriced for the rooms (the beds are very uncomfortable for example...)
Comment from Hotel Management
3-Jan-2015 by Tom, Hotel Management
Thanks for your lovely review.
4 out of 5
Recommended
for Families
by dror

great location, very nice place

Posted 23-Aug-2014 on Hotels.com
Crystal bay is an amazing spot in Koh Samui and the resort is very nice as well. The staff is very friendly and helping and the hotel itself is in a good condition. However, the beds are very uncomfortable and the baby cot we got may be suitable to a 3 months old baby but not a 2 year girl like ours. All in all, we would recommend this place.
Comment from Hotel Management
3-Jan-2015 by Tom, Hotel Management
Thanks for your great review. I am suprised to see you found the beds uncomfortable as we recently upgraded all our seaview rooms to 5 star posturepedic mattresses and the response from most of our guests has been very positive. Our baby cots are designed for small babies but we also offer free children's beds for under 8's.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 30-Aug-2012 on Hotels.com
4 out of 5
Recommended
for Everyone
by jennyfrom brisbane australia

crystal bay resort.

Posted 4-Jul-2012
Pros: position to beach
Cons: standard room very poor, and couldnt get cocktails as staff was new
Location: quiet and next to beach
staff lovely,a little inexperienced in some areas, new owners and seem to be improving things.
Comment from Hotel Management
4-Apr-2015
Thanks for your review. Yes we just took over the resort when you stayed. We are going to make a lot of much needed improvements.
4 out of 5
Recommended
by verena

sehr schöne bucht

Posted 24-May-2012 on Hotels.com
Das Personal ist super freundlich und hilfsbereit. Das Zimmer absolut in Ordnungz. Der Strand ist wirklich sauber und es ist tief genug zum schwimmen.
5 out of 5
Recommended
by A verified travellerfrom Mumbai

Crystal Bay Resort, Ko Samui - Value for money

Posted 14-Feb-2012 on Hotels.com
Gr8 Location.... amazing view.... on the beach......
Comment from Hotel Management
3-Jan-2015 by Tom, Hotel Management
Thanks for your 5 star review!