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Reviews of TownePlace Suites by Marriott Knoxville Cedar Bluff

2.5 out of 5
TownePlace Suites by Marriott Knoxville Cedar Bluff
205 Langley Place, Knoxville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 242 reviews" "
Rating 8 - Good. 76 out of 242 reviews" "
Rating 6 - Okay. 27 out of 242 reviews" "
Rating 4 - Poor. 9 out of 242 reviews" "
Rating 2 - Terrible. 9 out of 242 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Trina L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only bummer is that none of their rooms have a king size bed, also, for the price to be called a suite, was a little on the small size for us
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Marriott brand they do have high standards for appearance and cleanliness. Everything was pretty clean. I did find some hair in the bathtub and a big clump of hair in a clean folded bath towel. That is definitely one of my pet peeves when staying at hotels, finding hair in the bathroom, sheets or towels; just a little bit more time, double checking or even caring about your job or work assignment would go a long way. I understand you can’t catch everything but to find a big clump of hair in a clean folded bath towel was a bit disgusting, I don’t understand how you can’t quickly look over both sides of a bath towel when folding to prevent something like that from occurring. The only other problem was the noise level coming from other rooms, above (stomping around) and next to you (high tv volume)…having the fan on from the heater/ac does alleviate most of it. Overall the hotel property and condition of the inside of the hotel seemed really well kept and in good order. The hotel is in a great neighborhood, safe, plenty of shopping areas and food restaurants. The staff seemed really pleasant; the breakfast bar attendants were very friendly and pleasant to interact with. They did a good job at keeping food readily available even when it was busy. The bed wasn’t that comfortable, just a flat mattress. The workout room wasn’t that clean, equipment was dirty and there was no cleaning supplies present. The kitchenette area makes it convenient when on a long stay too.
Stayed 5 nights in Apr 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fast easy and the staff super polite
Stayed 1 night in Apr 2024

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
It just was not what I am used to when coming to a Marriott property Seems a little outdated
Stayed 1 night in Apr 2024

8/10 Good

Virginia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The property had suffered a flood loss shortly before our stay which is the downscore for property condition BUT they were working dilligently to get it repaired and did not cause an inconvenience to our stay or access to amenities. Would stay again.
Stayed 3 nights in Mar 2024

6/10 Okay

Coy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm and evacuation at 1 am was not pleasant. False alarm. I was told they did not have the room I had reserved available. But the room the found looked the same and was an excellent ground floor location.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service

10/10 Excellent

Thomas

The room has it all. Kitchen and office area. Very nice. Hope to come and visit again soon!
Stayed 1 night in Feb 2024

10/10 Excellent

Traci

Stayed 2 nights in Jan 2024

10/10 Excellent

Larry

Liked: Amenities
Theplace was clean and comfortable, and the dtaff was friendly and helpful. Our only complaint was the vehicle noise from the interstate.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jesse

Travelled with family
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from CK on Jan 3, 2024
Thank you for staying with us.

10/10 Excellent

rae

Stayed 1 night in Dec 2023
Response from CK on Dec 14, 2023
Thank you for staying with us and hope to see you again in the future.

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest customer service and awesome staff
Stayed 2 nights in Nov 2023
Response from CK on Dec 14, 2023
Thank you for staying with us and hope to see you again in the future.

10/10 Excellent

Martha

Stayed 1 night in Nov 2023
Response from CK on Dec 20, 2023
Thank you for staying with us.

2/10 Terrible

GARRY

Business traveller
Disliked: Property conditions & facilities, room comfort
Garry’s review
Hotel allows pets and our room smelt like dogs, pillows were so bad we went out to buy some. No place to sit outside, no grill to cook out. Bed mattress must be 40 years old, the whole place ran down really bad. Tear it down and start over
Stayed 7 nights in Nov 2023
Response from CK on Dec 14, 2023
Thank you for staying with us and hope to see you again in the future.

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from CK on Dec 14, 2023
Thank you for staying with us and hope to see you again in the future.

6/10 Okay

Mark

Travelled with family
Mehhh
Not very well maintained. Bathroom extractor barely pulls any air. Closet doors don't close all the way. Bed a little squeaky. Behind our window was a random gutter that had fallen, made it look junky. Our floor mat towel for the bathroom had footprint shoe marks all over it. And a wet washcloth had been left in the shower from the last guest or cleaning. Odd. At breakfast the guy was working hard, no dis on him, but just couldn't keep up with demand for the food.
Stayed 2 nights in Oct 2023
Response from CK on Dec 20, 2023
We will get these issues fixed. Thank you for staying with us.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to date, clean, well maintained.
Stayed 1 night in Sep 2023

10/10 Excellent

Naomi Williams

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited parking
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The pool was a little dirty. The room smelled musty but the bed was comfortable.
Stayed 3 nights in Aug 2023

8/10 Good

Jeffrey

Very friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, room comfort
GREAT!!!
It was great perfect for whole family we had 6 which came with 2 bedrooms a full kitchen and sofa pullout bed
Stayed 4 nights in Aug 2023

10/10 Excellent

Casey

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

yatfei

Stayed 1 night in Aug 2023

10/10 Excellent

Rosarito, Columbus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and very comfortable! Highly recommended!
Stayed 1 night in Jul 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Leslie

Stayed 8 nights in Jul 2023

8/10 Good

Jeb

Travelled with family
Liked: Cleanliness
Decent stay
We checked in later in the evening and the two gentlemen at the front were really kind and helpful. Later that night when we returned we noticed there were no sheets on the pullout bed. Needed to wait for a while at the front desk for sheets and pillows. They did not have any clean blankets available so they provided two thin extra sheets for the night. The stairwell smelled a bit like smoke, and the elevators were a little smelly. I am being very picky on this review, but the overall stay was really just fine.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Room was very spacious and clean. The property is centrally located to lots of very good dining and convenient shopping options... two restaurants on the same street that are excellent are Parkside Grill and Abridged Beer Company.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rachel, Corpus Christi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Marco at front desk was very friendly and helped us find a great restaurant!
Stayed 2 nights in Jun 2023

8/10 Good

Carla

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room was very dirty... for our taste. Staff cleaned it quickly and kindly. Obvious that previous guests were destructive with ripped and dirty sofa, sad.
Stayed 2 nights in Jun 2023

10/10 Excellent

Morgan

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was safe and friendly
Stayed 3 nights in Apr 2023

4/10 Poor

Srikanth

Travelled with family
Disliked: Cleanliness, amenities
Kitchen appliances were dirty and front desk person was not cooperative, gave us a dirty room and ehen asked to change it was changed with a big deal kinda face
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay on our road trip from Toronto to Orlando. Clean safe with friendly staff.
Stayed 1 night in Apr 2023

8/10 Good

juan

Business traveller
Liked: Amenities, property conditions & facilities
👍
Stayed 5 nights in Apr 2023

6/10 Okay

Sami

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom curtains were not cleaned. The dishwasher was not cleaned and vessel’s were not cleaned. The mattress was not up to the expectations.
Stayed 3 nights in Apr 2023

4/10 Poor

Lee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful. They seemed to enjoy their joys, and that means a lot to a guest. The room itself was not comfortable; the bed was as hard as the floor, and the couch felt like a torture device. The desk chair was the only place to sit, but it was not a relax-and-enjoy-TV chair. You need at least one recliner.
Stayed 2 nights in Apr 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a good location. Close to a variety of restaurants. Clean room with all the amenities. Staff very friendly. I wish there were side walks for pedestrians to walk to the local restaurants. Overall pleased.
Stayed 1 night in Apr 2023
Response from Ryan Green on Apr 4, 2023
Thank you

10/10 Excellent

Pam

Stayed 1 night in Mar 2023

2/10 Terrible

Darrin

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a terrible stay. I first had to change rooms because the TV didn't work. Then, I didn't get any sleep because of the people above me. They sounded like they were jumping around and even jumping off the bed, but there was no rhythm to it. I think it was an unsupervised kids room and they were jumping off the walls. I even heard yelling (as if parents were trying to discipline their kids). Even through sleep noise playing (heavy rain and waterfall sounds), you could clearly hear the banging, stomping, and occasional yelling. I went to call the front desk, but the phone in my room didn't work. So I called via my cell phone. Whatever TownePlace did it didn't work because the noise continued. And it continued until the upstairs people checked out of the hotel. I asked the front desk how long the people upstairs were staying and they knew exactly why I was asking. Yet, it only resolved once the people checked out. It took me a couple of days to recover from lack of sleep once I got back home.
Stayed 6 nights in Mar 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, great local dining options close by. The room was clean, and had a great workspace.
Stayed 1 night in Mar 2023
Response from Ryan Green on Apr 4, 2023
Thank you from all of us here at Towneplace Suites

10/10 Excellent

Linda

Stayed 4 nights in Feb 2023
Response from Ryan Green on Apr 4, 2023
Thank you from all of us here at Towneplace Suites

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
Friendly efficient staff
Stayed 1 night in Feb 2023
Response from Ryan Green on Apr 4, 2023
Thank you from all of us here at Towneplace Suites

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Ryan Green on Apr 4, 2023
Thank you from all of us here at Towneplace Suites

8/10 Good

David

Business traveller
Liked: Cleanliness, room comfort
I enjoyed my four day stay
My room looked nothing like this picture. It was smaller and there was no room for a couch. It did have a work desk that converted to a dining table for two, had a dishwasher, built-in two burner stove and refrigerator. The finishes in the room were attractive and the bed was comfortable. Breakfast was good and staff was friendly and helpful. I enjoyed my four day stay.
Stayed 4 nights in Feb 2023
Response from Ryan Green on Apr 4, 2023
Thank you from all of us here at Towneplace Suites