All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room 120 Proximity to freeway noise therefore could not sleep.
They put us in a room for handicapped people and we were not handicapped. The shower leeked to the whole bathroom and was dangerous to fall or slip. Ended up using the towels to block the water from flowing.
I drove from Orlando and stayed the night at this hotel, it’s nice and clean and they have very nice staff. The location is very strategic but it needs sound proofing to isolate the highway noise.
Anas
Stayed 1 night in Mar 2024
Response from Travis Murphy General Manager on Mar 28, 2024
Anas,Thank you for staying with us and for taking the time to leave feedback after your visit! I was glad to learn that you enjoyed most aspects of your stay with us and I am sorry that interstate noise disturbed your rest while you were here!
Traveling with 13 teenagers, we don't expect to be welcomed with much excitement. Your staff was not only pleasant, but also patient, and smiled the whole time. The whole place was very clean and well-appointed.
Stefanie
Stayed 1 night in Mar 2024
Response from Travis Murphy General Manager on Mar 28, 2024
It was a pleasure to host you and your group Stefanie. Thank you for staying with us!
The front office staff were very helpful, and friendly. The room is large and well-appointed.
Russell
Stayed 1 night in Mar 2024
Response from Travis Murphy General Manager on Mar 28, 2024
Russell,Thank you for staying with us and for your terrific comments on the service provided by our front desk team and the expanded suites that are the signature of the Springhill brand! We hope to see you again for your next visit to Knoxville!
Both rooms i got put in had urine and hair on the outside of the toilets, hair in the showers, stuff all over the floor including garbage, hairs on all pillowcases and hair between the sheets. Stains on both of those as well. Dried toothpaste on the sink counter and fixtures, dried food in the microwave, smears all over the mirrors.
Janelle
Stayed 1 night in Jan 2024
Response from Travis Murphy General Manager on Mar 28, 2024
Janelle,Thank you so much for staying with us and for taking the time to provide feedback after your visit. I was sorry to learn that these items were missed during the cleaning of your suite and I wanted to assure you that this is not the norm for our property. I have reviewed your comments regarding the suite with our housekeeping team leader to ensure this is an isolated incident.My hope is that the next time you are in the area, you will consider reaching out to me directly when making your reservations and allow us the opportunity to show you the problem free stay that is the norm at this hotel.
The area is very safe and we liked that a lot!! The hotel was mostly clean but one of the beds had a stained comforter… nothing gross looked like a food stain but that was a little disappointing. Beds were comfortable. The room was very big and spacious, very happy with that! Check in and check out was easy as pie, very smooth and we really liked that! The families on our floor and under us were VERY NOISY slamming their doors, running up and down the hall and the people under us must have been trashing their room because for about an hour (around 10-11pm) there was so much noise!! We didn’t bother calling the front desk bc we were so tired and were hoping the other neighbors would call. We recognize the hotel cannot control the lack of respect from its guests so we look for excellent rating hotels that encourage respect for other guests. We travel through here often. The price for this hotel was much higher traveling back so we will be trying another hotel nearby on our way back home to compare. Had the price been the same or lower we would have stayed again to see if it was just a fluke with the families that had stayed around us the first time because other than that, we were pretty satisfied with our stay for the initial price.
Dulce
Stayed 1 night in Jan 2024
Response from Travis Murphy General Manager on Mar 28, 2024
Dulce,Thank you so much for staying with us and for taking the time to leave detailed feedback. I was glad to learn that you enjoyed most aspects of your stay and I am sorry that noise from other guests caused a disturbance during your visit. I do hope that for your next trip through Knoxville you will reach out to me directly when making the arrangements and allow us another opportunity to host you and your family!
Response from Travis Murphy General Manager on Mar 28, 2024
Thank you so much for staying with us Amanda! We hope to see you again soon!
10/10 Excellent
Jeannie
Travelled with family
Dec 29, 2023
Liked: Amenities
Easy access and comfortable room with great accommodations. Rested so good! The staff was great. The breakfast was also. Thank you so much for ease of mind when speaking to make my accommodations and checking on them.
Jeannie
Stayed 1 night in Dec 2023
Response from Travis Murphy General Manager on Dec 30, 2023
Jeannie,Thank you for staying with us and for taking the time to leave such great feedback! We hope to see you again soon!
Bed was firm and clean. Shower had surface to prevent us old folk from slipping and a nice grab bar too! We really liked the large bathroom with door between shower, toilet and the mirror/vanity. Everything was very clean and welcoming!
Barb
Stayed 1 night in Dec 2023
Response from Travis Murphy General Manager on Dec 21, 2023
Barb,Thank you for staying with us and for taking the time to leave such great feedback. The seperation of the bathroom and vanity is a signature feature of our Springhill Suites brand and we were glad to learn that you enjoyed the layout!
8/10 Good
Charles
Dec 17, 2023
Charles
Stayed 1 night in Dec 2023
Response from Travis Murphy General Manager on Dec 21, 2023
This property has a great location, within walking distance to restaurants and shopping. Staff was friendly, and property was clean and maintained. Only suggestion for improvement, would be cooking the hot items on the breakfast a bit longer, especially the breakfast meat. Would stay at this property again if in the area. Thank you.
Steve and Deb
Stayed 1 night in Nov 2023
Response from Travis Murphy General Manager on Dec 21, 2023
Steve and Deb,Thank you so much for staying with us and for taking the time to leave feedback! We look forward to seeing you again on your next visit to Knoxville and will prepare some extra well done sausages just for you!
10/10 Excellent
Jared
Nov 30, 2023
Jared
Stayed 1 night in Nov 2023
Response from Travis Murphy General Manager on Dec 21, 2023
The staff were all very friendly. The property was clean and it is very convenient to getting around Knoxville with plenty of restaurants nearby.
Amanda
Stayed 2 nights in Nov 2023
Response from Travis Murphy General Manager on Dec 21, 2023
Amanda,Thank you for staying with us and for taking the time to leave such great feedback. We were glad to learn that you enjoyed your time at the hotel and that the Turkey Creek area made your stay even better!
Very convenient with restaurants attached to giant parking lot. Easy parking friendly front desk service. Appreciate it greatly extra early Check in for the four rooms of the travelers who had traveled overnight straight through from Texas. The only reason why you got four star for facilities is due to the layout of the room. it would be nice if the bathroom area was located in a way that would not disturb the other sleeping people in the room. We will definitely use this hotel again and again service was five star price was excellent. Location was perfect.
Maryanne
Stayed 1 night in Nov 2023
Response from Travis Murphy General Manager on Dec 21, 2023
Thank you for staying with us Maryanne and for taking the time to leave feedback. We were glad to learn you enjoyed the terrific Turkey Creek area of west Knoxville and we hope to see you again for your next visit!
What a nice property. The room we stayed in was a suite— complete with a walk-in closet. The entire hotel is immaculate, including the back stairs. What a shame we couldn’t stay longer. The only negative was the traffic noise from the nearby highway.
Robert
Stayed 1 night in Nov 2023
Response from Travis Murphy General Manager on Dec 21, 2023
Robert,Thank you for staying with us and for taking the time to leave such great feedback. We hope your next stay is longer!