Exterior

Reviews of Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel

3 out of 5
Staybridge Suites Waterloo - St. Jacobs Area, an IHG Hotel
10 Benjamin Rd, Township of Woolwich, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 444 reviews" "
Rating 8 - Good. 110 out of 444 reviews" "
Rating 6 - Okay. 32 out of 444 reviews" "
Rating 4 - Poor. 16 out of 444 reviews" "
Rating 2 - Terrible. 17 out of 444 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rates,close to market and brewer
Stayed 1 night in May 2024

8/10 Good

Hazel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great if filtered drinking water was included in the room for drinking and cooking. The fridge door was hung on the wrong side for flow in the kitchen. Most of all, there was a master switch for the lights throughout the suite, it took us a little bit to figure out where that switch was located so we could turn on the bathroom light.
Stayed 2 nights in May 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on May 22, 2024
Hello Hazel,Thank you for your valuable feedback! We are glad to hear that you enjoyed your stay overall. We appreciate your suggestions and will look into providing filtered drinking water in the rooms. We apologies for any inconvenience caused by the fridge door and the master switch for the lights. We will review these aspects to improve the flow and ease of use in our suites. Thank you once again for helping us enhance our guest experience. We hope to welcome you back soon!

10/10 Excellent

Yoyo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on May 22, 2024
Hello Yoyo, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

10/10 Excellent

Micheal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on May 14, 2024
Hello Michael, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfect!!
Stayed 1 night in May 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on May 14, 2024
Hello Sue, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

10/10 Excellent

Krishan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing to add from the above, Will definitely stay there again
Stayed 8 nights in Apr 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 29, 2024
Hello Krishan, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on May 6, 2024
Hello, Thank you for the 3 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

2/10 Terrible

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was disgusting. Not swimmable
Stayed 1 night in Mar 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 12, 2024
Dear Jacqueline,Thank you for taking time to provide your feedback about your experience at Staybridge Suites Waterloo St. Jacobs! I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. Please contact the hotel directly to resolve this issue and we will be more than happy to assist. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Your friend in Hospitality, Staybridge Suites Waterloo St. Jacobs

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a good stay at the staybridge! Staff is always very helpful, clean an comfy rooms, love that there's a fridge with a freezer in the room if doing shopping, hot breakfast in the morning is a perfect start to the day and for us having EV chargers onsite was very nice! The one thing we were disappointed about was the cleanliness of the pool this time (I believe that's a Holiday Inn problem as it's their pool being shared)... Lots of hair floating around water was cloudy compared to others times we stayed. Also too much chlorine people were coughing up pretty good if bubbles were activated. Overall a great stay as always!
Stayed 2 nights in Mar 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 12, 2024
Hello Robert, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

10/10 Excellent

PAUL

Stayed 1 night in Mar 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 12, 2024
Hello Paul, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

8/10 Good

Micah

Stayed 1 night in Mar 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 12, 2024
Hello Micah, We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room. I got a king suite (?) king size bed and full kitchen. It was lovely. Had a large couch as well. The kitchen had a full sized fridge microwave dishwasher and a 2 burner stove. They even stocked it with microwavable pop corn. I booked the room as a 'night away' some mommy alone time. I felt safe and had a restful sleep. I also enjoyed the free breakfast in the morning. I took my plate back to my room. I recommend this hotel to everyone and would definately book again.
Stayed 1 night in Jan 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 12, 2024
Dear Sarah, Thank you for taking time to provide your feedback about your experience at Staybridge Suites Waterloo St. Jacobs! I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. Please contact the hotel directly to resolve this issue and we will be more than happy to assist. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.Your friend in Hospitality, Staybridge Suites Waterloo St. Jacobs

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there when my son moved into his apartment at University of Waterloo. It was reasonably priced compared to some other options in the area and it was impeccable. We also had a full breakfast in the morning included in our rate (real eggs, bacon, yogurt, oatmeal, etc.).
Stayed 1 night in Jan 2024
Response from Staybridge Suites – Waterloo/St. Jacobs on Apr 12, 2024
Hello Daniel, Thank you for the 5 star review of our brand new hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Staybridge Suites – Waterloo/St. Jacobs

8/10 Good

Bethany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool was difficult to swim in due to the high levels of chlorine or bromine. It made my kids cough
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service had a good fitness center
Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2024

10/10 Excellent

OLIVIER, Sainte Julie

Stayed 4 nights in Jan 2024

8/10 Good

Abe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no bathtub
the room was clean and quiet. the bed was comfortable. The only complaint I had was that I had requested a eoom with a bathtub, and mine only had a shower
Stayed 1 night in Jan 2024

2/10 Terrible

Mohammad Najim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming hotel
A well kept, well appointed hotel. Helpful and pleasant front staff. Great location. Close to the market, restaurants and expressway. Easy parking.
Stayed 1 night in Jan 2024

10/10 Excellent

Jatin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lik Kei Ricky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied
Stayed 3 nights in Jan 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Wendy

Stayed 10 nights in Dec 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

hussein

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING HOTEL , I LIKE IT
Stayed 6 nights in Dec 2023

8/10 Good

john

Stayed 1 night in Jan 2024

8/10 Good

Emily Yuenchi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is a bit too soft. But the hotel is very clean. Overall, it was a pleasant stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, impeccable, thanks.
Stayed 1 night in Dec 2023

8/10 Good

Abdullah

Stayed 2 nights in Dec 2023

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & pool was a nice temperature
Stayed 1 night in Jan 2024

8/10 Good

Briana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Lovepreet

Stayed 2 nights in Dec 2023

6/10 Okay

Julie

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable hotel bed! Clean and well stocked. Quiet. Good breakfast. Good location to access market and short drive to village. Only negative is the very very small pool that’s shared with neighbouring hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new - had a great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Lou, Brookfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay in Waterloo area
Stayed 1 night in Dec 2023

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Mary Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ian Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

DIANELA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Po-Wen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Travelled with family and small children
Liked: Cleanliness, amenities
You could hear absolutely everything in the room (washroom toilets flushing/plumbing, people running down the halls and loud banging when they were cleaning above us). Front desk employees could also be a little friendlier.
Stayed 2 nights in Dec 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023