Exterior
Check availability

Reviews of Hampton Inn & Suites by Hilton - Guelph

2.5 out of 5
Hampton Inn & Suites by Hilton - Guelph
725 Imperial Road North, Guelph, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 292 out of 605 reviews" "
Rating 8 - Good. 196 out of 605 reviews" "
Rating 6 - Okay. 62 out of 605 reviews" "
Rating 4 - Poor. 37 out of 605 reviews" "
Rating 2 - Terrible. 18 out of 605 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Colleen

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very attractive hotel & room. Breakfast very poor because staff did not replace food & limited choice. However sitting area was lovely.
Stayed 1 night in May 2024

8/10 Good

Robin

Stayed 2 nights in May 2024
Response from Guest Services Manager on May 21, 2024
Thank you for the 4-star review. If you have any suggestions on how we can improve our services, please feel free to contact us at any time.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services Manager on May 15, 2024
Thank you for the 5 star review. We strive every day to ensure we exceed guest expectations. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time.

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024

2/10 Terrible

Rosalba

Disliked: Staff & service, property conditions & facilities
I did not like the fact that housekeeping did not return. Since our four 4 night stay, not once was the room cleaned. The sofa bed mattress was uncomfortable.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on May 15, 2024
Thank you for leaving this review! We're sorry to hear that you didn't receive housekeeping during your stay. We will remind our front desk agents to confirm when guests would like to receive housekeeping. It is very important that our guests are completely satisfied with their stay.

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice size.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 15, 2024
Thank you for taking the time to leave us a 5-star review. It is important to us that our guests are completely satisfied with their stay.

10/10 Excellent

Owen, New Hamburg

Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 15, 2024
Thank you for the 5 star review. It is very important to us that our guests are completely satisfied with their stay. If you are looking to make any future reservations, please feel free to contact us at any time.

10/10 Excellent

Ar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because is comfortable
Stayed 1 night in Feb 2024
Response from Guest Services Manager on May 15, 2024
Thank you for taking the time to leave us a 5-star review.It is great to read that you like our hotel. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time

10/10 Excellent

Judi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast area and variety of food was good. The pool was clean and warm for our swim time. The front desk employees were very pleasant and helpful. The attendant in the breakfast area was lovely and made breakfast time with our grandsons enjoyable.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on May 15, 2024
Thank you for this 5-star review! We are happy to hear that you enjoyed your stay with us and that your grandsons enjoyed their breakfast as well. If you have any suggestions on how we can improve our services or looking to book any future reservations, please feel free to contact us at any time

8/10 Good

sal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a good hotel We enjoyed staying just a bit out of the way
Stayed 1 night in Feb 2024

4/10 Poor

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Entitled parents and children
Stay was great but having 40 plus under 13 years old age hockey team disturbing the entire hotel. Staff running after them and parents not caring was great 10:30 pm running down the hall ways screaming and knocking on doors not worth the price at all
Stayed 1 night in Feb 2024

10/10 Excellent

Raymond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very busy, there were multiple spots tournaments in Guelph. Every thing was terrific! Huge thanks to the breakfast staff, the hotel seemed to be full and breakfast was always fully stocked, hit and ready to go! I’ll be returning to the Hampton in Guelph for a more relaxing weekend when I don’t have so much running around to do
Stayed 1 night in Feb 2024

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was very convenient due to it’s close proximity to the stampede ranch and the casino in elora.
Stayed 1 night in Jan 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and stuff to do at hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Jessy

Stayed 1 night in Jan 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gary

Business traveller, Travelled with partner
A restaurant would be nice
Stayed 1 night in Jan 2024

6/10 Okay

Ragni

Liked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Tv did not work properly. Pleasant enough facility.
Stayed 1 night in Jan 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good my family goes back every friday for hockey saturday they know us by name make u feel good i also for married there almost 2 yrs ago
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mohanil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Zachary

Stayed 1 night in Dec 2023

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad migraine when I came to check-in, incredibly fast and friendly 2 mins I was on my way to bed to sleep it off. Thanks :)
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 19 nights in Dec 2023

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the property is located off the main road enough that its very quiet.
Stayed 1 night in Dec 2023

4/10 Poor

Jean-Marc

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Add to go twice to the desk to resolve a problem
Stayed 3 nights in Nov 2023

2/10 Terrible

Sankalp

Stayed 2 nights in Nov 2023

2/10 Terrible

PAIGE

Travelled with partner
I booked a hotel room last minute for a quick getaway. I had to cancel within an hour of booking due to a family health emergency. I did not (but definitely should have) purchase the cancellation fee. I tried to work with the hotel to get some remedy of a refund but was unsuccessful. I was out over $300 with no resolution. I understand it was my fault for not purchasing the cancellation fee but i hoped due to the length of time between booking and cancelling, there might have been some wiggle room in policy. Apparently not. Will not book here again.
Stayed 1 night in Nov 2023

6/10 Okay

Andy, Wentworth

Travelled with partner
Liked: Cleanliness, staff & service
Courteous staff Good breakfast Good location Outdated tv pay per view. Old and needs to be updated Tv channel selection is from the 90s as well Could not regulate shower temperature. It was either very cold or very hot!! Not pleasant Hotel is not value for the money charged
Stayed 2 nights in Nov 2023

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They r very friendly staff there make u feel welcome one thing dont like they could switch up breakfast foods more same thing over and over again gets kind of boring
Stayed 1 night in Nov 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities
Great service, we will return and recommend this location in the future. Thank you
Stayed 1 night in Oct 2023

10/10 Excellent

Tonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi wasn’t free only for Hilton members. Which is very disappointing
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Katia

Travelled with group
Liked: Cleanliness
Location is fine; across the street there is a plaza where there is a theatre, A&W, the Mandarin. Also, there is gas station and Wendy's.
Stayed 1 night in Oct 2023

10/10 Excellent

Kristin

Travelled with family
Clean, spacious room, easy booking/checkin/checkout, good breakfast, comfortable beds.
Stayed 1 night in Oct 2023

10/10 Excellent

Zenaida

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool
Stayed 1 night in Oct 2023

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and updated, the blackout blinds were a nice touch Beds were comfortable Breakfast was alright, not great, but what I expected. Enough options to satisfy everyone Coffee could have been stronger Staff was friendly and helpful No complaints, I would stay again
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Stayed 1 night in Oct 2023

4/10 Poor

Varsha

Liked: Cleanliness
Disliked: Staff & service
Had a bad experience with a staff member when trying to get an early check-in. She was very rude and not very accommodating.
Stayed 1 night in Oct 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Wonderful
Wonderful
Stayed 1 night in Oct 2023

8/10 Good

Liping, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023