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Reviews of The Burton Hotel and Cloud Nine

3 out of 5
The Burton Hotel and Cloud Nine
1 Mill Street, Kington, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 141 out of 206 reviews" "
Rating 8 - Good. 55 out of 206 reviews" "
Rating 6 - Okay. 7 out of 206 reviews" "
Rating 4 - Poor. 3 out of 206 reviews" "
Rating 2 - Terrible. 0 out of 206 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 5 nights in May 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay room 32 , which has its own patio area outside . Very comfortable beds .
Stayed 2 nights in May 2024

6/10 Okay

No

Travelled with family
Liked: Cleanliness, staff & service
Good deal with Expedia and vitality - double. Room with a single for our daughter and breakfast included. Lovely staff, nice pool and sauna, really interesting area too, recommend the museum
Stayed 1 night in Apr 2024
Response from a on Apr 17, 2024
Thank you for your lovely comments and hope to see you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel, very clean, staff really friendly and helpful. Food was excellent especially the evening meals. Parking ideal as easy to park right outside our room. Was ideal for our 2 night break
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice hotel for 1 night stay. Old with character. We were here for a funeral and staff were very accommodating. The cooked breakfast was tasty and plenty of it, also cereals etc on offer, good choices.
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend away
We really did have a lovely stay at The Burton, staff were really friendly and helpful. Our food was very nice, prices are good. We definitely would return here.
Stayed 1 night in Nov 2023
Response from Jana on Nov 23, 2023
Thank you very much for a lovely review. We will look forward to welcome you in our hotel in a near future.

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great price, great food, great Spa!
A lovely hotel for our overnight stay. Comfortable room with everything we needed. We ate in the restaurant for the evening, the food was lovely and cooked fresh. Cooked reakfast was amazing, catering for vegetarians and meat eaters. We checked out and spent the morning in the Spa which included a pool, sauna, jacuzzi and steam room. Staff were very friendly and helpful. We will return!
Stayed 1 night in Oct 2023

10/10 Excellent

Jen

Stayed 2 nights in Oct 2023

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food was very good, the spa was lovely and Jana was excellent
Stayed 1 night in Oct 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Really enjoyed our short break. The staff were very friendly and helpful. The swimming pool was a bonus.
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Benjamin

Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
The property is old, but pretty well kept. The bar and dining were very good, and the attention of the staff was excellent. I do wish the wifi would have been stronger, as I couldn't use it from my room, and had to go downstairs to use it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring a beautiful area
We found the Burton to be a well-run hotel with friendly and helpful staff. It exemplifies the best of the old-style hotels (i.e., before the rise of global chains) that I remember from 40+ years ago. Not that it is stuffy or hide-bound. The food is a blend of classic and more recent tastes. The spa is excellent with a nice pool for family groups and dedicated swimmers alike. (The steam room, though, could do with more steam.) We stayed during a heat wave but the bedroom was (just) OK for sleeping even without aircon. The surrounding area was new to us but well worth exploring further, so we shall probably be back fairly soon...
Stayed 2 nights in Sep 2023

10/10 Excellent

T

Stayed 1 night in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is groovy
Lovely hotel with great swimming pool and gym. Staff are awesome and the food is good too.
Stayed 1 night in Sep 2023

10/10 Excellent

Dominika

Stayed 1 night in Jul 2023

10/10 Excellent

Kathryn

Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
very hot night and fan ok when somone came and fixed the switch but couldn't open window much ... otherwise nice room
Stayed 1 night in Jun 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
I felt that all the staff wanted to provide an excellent customer experience
Stayed 2 nights in Jun 2023

10/10 Excellent

Lou

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The big pool and sauna, whirlpool, steam room that was available; I didn't expect that! We arrived at 4:30 after a day of hiking, and was personally escorted to our room by John. We also opted to dine in that evening. The pub burger I had was super.
Stayed 1 night in May 2023

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and a good place to stay when visiting the Hay Festival
Stayed 1 night in Jun 2023
Response from a on Jun 2, 2023
Thank you for your 5/5 review.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet hotel with friendly staff
Stayed 1 night in May 2023
Response from Hotel Management on Jun 10, 2023
Thank you for your 5 out of 5 review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Kington
Very friendly staff, comfortable clean rooms, amazing swimming pool and health spa.
Stayed 1 night in May 2023
Response from a on Jun 2, 2023
Thank you for your 10/10 review.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All round great hotel, great facilities, friendly staff, good sized rooms.
Stayed 1 night in May 2023
Response from Hotel Management on Jun 10, 2023
Thank you for your 5 out of 5 review!

10/10 Excellent

Barbara

Stayed 1 night in May 2023
Response from a on Jun 16, 2023
Thank you for your 10/10 score

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A GOOD PLACE TO STAY
Bedrooms a bit tired but good. Walk in shower would have been good.
Stayed 3 nights in Apr 2023
Response from a on Jun 2, 2023
That you for your 10/10 review. Some of our rooms have walk in showers, some have bath and shower. We try to accommodate all requests where possible.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great getaway for all ages.
A lovely weekend away. The hotel was easy to find with plenty of parking. All members of staff were welcoming, informative and friendly. The room and on suite were perfect; a good size, clean and the beds were comfy. The food (breakfast and dinner) was delicious with a good selection of dishes, the small plates being perfect for children. My nieces' (who is 8) favorite part was the swimming pool which was a great size, nice changing rooms and towels provided. The perfect place to stay and enjoy Herefordshire and Brecon area.
Stayed 2 nights in Apr 2023
Response from a on Jun 2, 2023
Thank you for your 10/10 review. Your comments are greatly appreciated by all the team.

8/10 Good

Colin

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The checking out staff were very different to the evening staff. no so polite and less helpful
Stayed 1 night in Apr 2023
Response from a on Jun 16, 2023
Thank you for your comments which we have taken on board.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from a on Jun 16, 2023
Thank you fro your 10/10 score

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service
Central and conveniently to where we were going
Stayed 2 nights in Mar 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I stayed in Room 14 which is a single room, it was spotlessly clean and the bed was really comfy. The staff at the hotel were fabulous and made the stay very enjoyable. The pool is nice and I can recommend using the spa and having a massage with Gemma. My shoulder had been stiff and locked up for some time and Gemma sorted it out for and I have my flexibility back. The food in the restaurant was delicious.
Stayed 3 nights in Feb 2023
Response from JR on Feb 26, 2023
Thank you for taking the time to give us such a great review.gemma is certainly very good sports therapist and helps many people

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best place to stay
great place with great staff very friendly great facilities
Stayed 2 nights in Feb 2023
Response from JR on Feb 26, 2023
Thank you for taking the time to give us such apositive review.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dodds
Nice hotel .spa and breakfast
Stayed 1 night in Feb 2023
Response from JR on Feb 26, 2023
Thank you for taking the time to give us such a great review

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very friendly, helpful and warm welcome. Lovely comfortable room. The food at breakfast and in the restaurant in the evening was very tasty. Superb pool, jacuzzi, steam room and sauna which we made good use of! We had a lovely relaxing weekend. I would definitely recommend a stay here!
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant visit - tempered by pool not being open on Thursday and the gym being closed Thurs and Fri and Saturday (?). Breakfast menu a bit old fashioned and restaurant menu a bit limited if a non-meat eater. Very busy bar. Two wakes in three days?
Stayed 3 nights in Feb 2023
Response from JR on Feb 26, 2023
Thank you for taking the time to give us such a sincere review.

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay ,great staff and services.The pool is ace.We would just like a comfy chair or sofa to relax in after dinner.
Stayed 1 night in Feb 2023
Response from jr on Feb 26, 2023
Thank you for taking the time to give us such a great review

10/10 Excellent

Tim

Stayed 1 night in Feb 2023
Response from jr on Feb 26, 2023
Thank you for taking the time to give us such a great review

8/10 Good

Brian

Stayed 2 nights in Jan 2023

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Very friendly staff and the food was excellent. The spa facilities are good the pool is lovely. The only issue was the rooms are very tired and in need of decoration and modernisation. I would stay again
Stayed 3 nights in Jan 2023
Response from JR on Feb 26, 2023
Thank you for taking the time to give us such a great review

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023