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Reviews of Holiday Inn Express & Suites Kingdom City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Kingdom City, an IHG Hotel
3257 County Road 211, Kingdom City, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 272 out of 364 reviews" "
Rating 8 - Good. 68 out of 364 reviews" "
Rating 6 - Okay. 14 out of 364 reviews" "
Rating 4 - Poor. 6 out of 364 reviews" "
Rating 2 - Terrible. 4 out of 364 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in May 2024

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient!
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greg was welcoming and very helpful at check in. The hotel was quiet and the room was spacious. Convenient location to the interstate.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean!!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lain

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the whole place was in excellent condition.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Clean, and just what the family needed for a night away
Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Feb 2024

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jonathan

Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Feb 2024

10/10 Excellent

Grenville

Stayed 1 night in Feb 2024

8/10 Good

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a touch sub par.
Even though our stay was acceptable, it was just a little bit subpar. Mostly due to the breakfast experience. The cushion chairs in the dining area were worn. The pancake machine was broke. And one of the customers had to shag down and attend it to refill the coffee. Staff was friendly enough and our room was good. It was very quiet though.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Luciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice motel. Clean and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped by for 1 night because we were on a road trip. The hotel was very clean rooms as well. Front desk staff was very friendly. Price was reasonable with free breakfast. Thank you Holiday Inn!
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive service
Our first room has a TV which was not working correctly. A front desk person came up right away to try to fix it. When he couldn’t he told us he was putting us into a different room and returned with new keys for us- very impressed with his service. Our new room was newer and much cleaner.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Greg Rakestraw (GM) on Dec 4, 2023
Lisa - Thank you for taking the time to share your feedback. We're very happy to know that you enjoyed your stay.We look forward to welcoming you back again in the future.

10/10 Excellent

Anna Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Greg Rakestraw (GM) on Dec 4, 2023
Anna - Thank you so much for taking the time to leave a 5 star review. We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience at our hotel.We look forward to welcoming you back in the future.

2/10 Terrible

Debra

Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom need cleaning and caulking. Front desk person often hidden somewhere behind. What ever happened to bells 🔔 Staff friendly when they do arrive.
Stayed 2 nights in Nov 2023
Response from Greg Rakestraw (GM) on Dec 4, 2023
Dear Michael,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconveniences you experienced during your stay.We're sorry to hear about the issues with the bathroom cleanliness and caulking; please rest assured that we take this matter seriously, and we will address it promptly with our housekeeping team to ensure improvements are made.Regarding your observation about the front desk, we apologize if you had difficulty locating our staff. We understand the importance of a visible and attentive front desk presence, and we'll work on ensuring our team is more readily available to assist guests.Again, we appreciate your feedback.

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Friendly check-in.
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast excellent shower with lot of Water pressure!!
Stayed 1 night in Oct 2023

10/10 Excellent

Janeht

Travelled with family
Liked: Amenities
Very quiet and clean
Stayed 2 nights in Oct 2023
Response from Greg Rakestraw (GM) on Oct 16, 2023
Thank you for your 5 star review! We really appreciate your kind feedback and business!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Not much of a gluten free “menu” for breakfast when you only offer oatmeal. Everything else about our stay was great.
Stayed 1 night in Oct 2023
Response from Greg Rakestraw (GM) on Oct 16, 2023
Thank you for your review. We really appreciate your business!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel. Absolutely wonderful. Best hotel in Kingdom City.
Stayed 4 nights in Sep 2023
Response from Greg Rakestraw (GM) on Oct 16, 2023
Steven - Thank you for your very kind review! We are happy to hear that you enjoyed your stay and we hope to have you back again soon!

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Greg Rakestraw (GM) on Oct 16, 2023
Thank you for your review! We really appreciate your kind feedback!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Nice rooms. No problems
Stayed 1 night in Sep 2023
Response from Greg Rakestraw (GM) on Oct 16, 2023
Thank you for your 5 star review! We really appreciate your business!

10/10 Excellent

Denise, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2023
Response from Greg Rakestraw (GM) on Oct 16, 2023
Thank you for your review! We're happy to hear that you enjoyed your stay with us. We hope to have you back again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property.
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Joy, tulsa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice to stay at. I thought it might be noisy with having a truck stop near by but it was not. Will stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at midnight and the check in clerk was so nice and friendly. Property is clean and rooms are really nice. Bed is really comfortable and I like the blinds. Breakfast was awesome and there was a wide variety to choose from. Great stay.
Stayed 1 night in Jul 2023

8/10 Good

ISAC, NORTHGLENN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very clean environment and staff are very friendly. Love the fact that we are surrounded by gas stations if needed along with other stores
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Kingdom City/Fulton
This hotel is very clean and comfortable. The beds are great and the breakfast is yummy. Love the pool and exercise room.
Stayed 1 night in Jul 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Thank you for your 5 star review! We're so happy to hear that you enjoyed your stay with us!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Holiday Inn Kingdom City has a very knowledgeable and friendly staff, clean updated facility, and amenities to make it a very relaxing enjoyable stay. Highly recommend!
Stayed 1 night in Jun 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Jill -Thank you for your kind review! We're so happy to hear about your pleasant experience. We appreciate your business and feedback.

2/10 Terrible

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Do not stay at this property if you need an internet connection. They had to try three different rooms before they could find a room where I had internet connection. The front desk clerk told me that they had problems in several rooms not having Internet.
Response from Greg Rakestraw (GM) on Jul 22, 2023
Kevin - I'm very sorry to hear about your subpar experience. Please rest assured that we're working to resolve this issue, and strive to make certain that the next guest is not faced with a similar situation. We appreciate you bringing this to our attention.

10/10 Excellent

Inge

Stayed 1 night in Jul 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Thank you for your kind review! We really appreciate your feedback and business!

10/10 Excellent

amy, Manhattan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff. Great property.
Stayed 1 night in Jul 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Amy - We really appreciate your 5 star review! We are so happy that you enjoyed your stay with us and we hope to have you back again soon!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, plenty of parking, room was clean and the breakfast was amazing and fresh!
Stayed 1 night in Jul 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Ann - We really appreciate you taking the time to leave such a kind review. We are so happy to hear about your pleasant experience. We hope to see you again soon!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy to get to.
Stayed 1 night in Jun 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Angela - Thank you for the 5 star review! We really appreciate your kind feedback and your business!

10/10 Excellent

Barbara, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Thank you for the 5 out of 5 review! We really appreciate your business and hope to have you back again soon!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, big rooms. Nice hotel.
Stayed 1 night in Jun 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Marcia - Thank you for your kind review! We are so happy that you enjoyed your stay with us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Greg Rakestraw (GM) on Jul 22, 2023
Thank you for you for taking the time to leave a review. We really appreciate your business and your kind feedback!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was well maintained and clean. Very comfortable.
Stayed 1 night in Jun 2023