Reception

Reviews of Americas Best Value Inn & Suites Kilgore

2 out of 5
Americas Best Value Inn & Suites Kilgore
3298 US Highway 259 N, Kilgore, TX

Reviews

7.2

Good

Rating 10 - Excellent. 97 out of 341 reviews" "
Rating 8 - Good. 120 out of 341 reviews" "
Rating 6 - Okay. 51 out of 341 reviews" "
Rating 4 - Poor. 33 out of 341 reviews" "
Rating 2 - Terrible. 40 out of 341 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Tv didn’t work they have construction going on had to take the stairs they have dust everywhere from the construction this place really needs to be closed during this time it’s awful and cost over 100 to stay here or close to it
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Richard,Our team regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Aria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 13, 2024
Hi Aria,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Hi Ralph,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Mari

Disliked: Cleanliness, property conditions & facilities
Time to upgrade sheets pillow covers towels and the whole place itself.
Response from GM on Jan 10, 2024
We will take your opinions into the consideration and make sure to convey your message to the management. Thank you for your valuable feedback.

6/10 Okay

Cassandra

Liked: Staff & service, property conditions & facilities
If nit alot stay want feed you brwakfast
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 25, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

alberina

Travelled with partner
Liked: Cleanliness
Convience..
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 22, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever
We booked last minute upon checkin we noticed the room we had booked wasnt even the one we got. The pics arent even updated. We walk in hallway and its smells just like Marijuana mind you we have a 12 yr old and 1yr old. Two mins later we get a call from the front office that we have to many people in a room stating for us to leave. Plus we have ants in the room and everything smells old and looks yellow. The people in the front are so unprofessional.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
We do apologize for any inconvenience that you might have faced during your stay. We have looked into the matter and found out that there were 4 guests in a single king bed room, also the hotel is non-smoking so we don’t permit any smoking within the property. We do apologize incase some guest smoked in the hallway during your stay, and we do ensure that appropriate actions were taken to prevent such incidents. We will make sure appropriate actions are taken in order to maintain professionalism. We wish you safe travels.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 19, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Pick somewhere else
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 28, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Cassandra

Disliked: Room comfort
Just had ants pail in bathroom room didnt get cold enough hallways was hot as if heater was on
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear guest,We're sorry for the ant issue and temperature discomfort you encountered during your stay. We'll address these promptly for improved experiences. We hope to see you back on your next trip and provide with much better stay experience.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from GM on Sep 25, 2023
Dear [Guest's Name],Thank you for your outstanding rating! We're delighted you had a fantastic stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 8, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Kelli

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The property has a lot of potential… The outside and common room isn’t bad. The rooms on the other hand. There were cigarette burns in the sheets, and on the comforter, three pillows, that were not the best. I ended up going to Walmart and getting pillows because those hurt my neck, I left the pillows so hopefully the next guest can have a decent pillow. There were cockroaches, on the walls, a dead one on the wall that looked like had been there awhile. Honestly it has a lot of potential, but right now. I wouldn’t recommend it, unless you had no other options.
Stayed 3 nights in Aug 2023
Response from Sophia CSR on Aug 20, 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

4/10 Poor

Carrie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly but there was a moldy smell in the room and mold on the carpet and a dust ruffle of the bed. I had originally planned to stay for 2 nights, but I was unable to due to the mold in the room.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hi Carrie,I regret to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

4/10 Poor

Kristy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast is a lie - if you count on this don't - there was NO breakfast only dry cereal - yes dry - not even milk. Killed a roach in my bathroom the bed linens smell like dog
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 21, 2023
Hi Kristy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Vegetable garden
Stayed 2 nights in Jun 2023
Response from Sophia CSR on Jul 21, 2023
Hi Tony,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Could use more variety of channels, also found mold in the above the shower but not to much can be addressed.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Hi Steven,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Arely

Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 6, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jesus

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Judy

Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jul 24, 2023
Hi Judy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet and clean. We had a wonderful weekend.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 4, 2023
Hi Judy,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jun 21, 2023
Dear Guest,Sad to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Sherry

Business traveller
Disliked: Staff & service, room comfort
Very unwelcoming place.
They were extremely rude. Complained that I had kids. Snapped at one of my children for no reason. When you walked in all the lights were off in the lobby. Not a welcoming place at all. When we got to our room, the lights weren't working and they had to come up and fix them. Ended up leaving the hotel and getting a room next door at the Holiday Inn
Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jun 17, 2023
Dear Guest,Our team regrets that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jun 2023
Response from GM on Jun 16, 2023
We are sorry to hear that your stay at our property did not meet your expectations. We value your feedback and take it seriously. We apologize for any inconvenience you may have experienced. We hope to see you again and provide much better experience.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to say about this place. We spent the night here on our way to Arkansas. It was quiet and clean. The staff were very friendly, pool area was very nice and clean as well. Great place to stay in your are spending any time in Kilgore.
Stayed 1 night in May 2023
Response from Sophia CSR on Jun 8, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Luanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant experience
Stayed 1 night in May 2023
Response from Sophia CSR on May 13, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs alot of repail. Broken tiles in bathroom
Stayed 1 night in May 2023
Response from Sophia CSR on May 11, 2023
Hi Charles,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our maintenance team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Hugo

Stayed 1 night in May 2023
Response from Sophia CSR on May 29, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Jack

Stayed 1 night in May 2023
Response from Sophia CSR on May 9, 2023
Hi Jack,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice quiet room, great accommodations
Stayed 3 nights in Apr 2023
Response from Sophia CSR on Apr 13, 2023
Hi Justin,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from GM on Feb 1, 2023
Thank you so much for leaving your valuable feedback regarding your stay. We are glad that you enjoyed your stay. We hope to see you soon on your next trip. Have safe travels ahead.

4/10 Poor

Wayne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I checked in to my room the it was COLD, they had not attempted to turn on the heat. the smoke detector was chirping, I found 2 floor tiles in the bathroom loose/wobble. We I informed the front desk about the detector & tiles, they did not offer me another room, just said they would see about fixing the detector. also there was no hot water, they had mentioned they were waiting for the plumber. when I returned later that evening the staff told me he would follow me to the room to fix the detector, then was pulled away. when I got into the room the detector had stopped chirping. I called down to inform. no one ever came to check on the floor tiles. it ended up being 3 tiles loose/moving. when I checked out, I was still not offered any discount on that stay or future stay. I would have assumed since I did not make a fuss & put up with the tiles, detector, no hot water, I would have been offered something. Also there was NO Breakfast that morning,,,,,,,,,,
Response from GM on Dec 29, 2022
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water no cable and called the police bc I wanted to take a shower that I payed for and never got to
Stayed 1 night in Dec 2022
Response from GM on Dec 29, 2022
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

4/10 Poor

Gregory

Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Half the outlets didn’t work, one lamp didn’t even have a lightbulb in it. The tub was visibly cracked and had tape over the cracks. The shower head had come away from the wall. AC made an ungodly loud noise when on. There was an entire bullet hole in the window!
Response from GM on Dec 29, 2022
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

2/10 Terrible

Hunter

Response from GM on Mar 11, 2023
We truly apologize for any inconvenience that you might have had during your stay. Thank you for your feedback.

8/10 Good

Jamie

Business traveller, Travelled with partner
Service was good at the front desk considering they were very short staffed. Property could use updating with the systems for the key cards. We could not use our key and had to get the housekeeper to open our room and she said that we were not the only people who had trouble with the key. Could be considerably cleaner with more attention to the common areas.
Stayed 2 nights in Nov 2022
Response from General Manager on Nov 28, 2022
Thank you for sharing this honest review and feedback about our location, staff and also our rooms. We are always looking for ways to improve upon the guest experience so thank you again for sharing. We hope to see you back on your next trip and provide you with much better experience.

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from GM on Jan 25, 2023
We truly apologize for any inconvenience that you might have had during your stay. Thank you for your feedback.

2/10 Terrible

Dillon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on Oct 18, 2022
We truly apologize for any inconvenience that you might have had during your stay. Thank you for your feedback.

8/10 Good

Althea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
The stay was very comfortable and clean The manager (Angelika) went extra, above and above to meet ALL of our needs. She was amazing!! Thanks Althea
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 18, 2022
Thank you for taking the time in completing our online survey regarding your stay at our hotel.We are glad to know that you had wonderful stay with us. We are looking forward to see you again on your next trip!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel but bring your pillows they suck
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 18, 2022
Thank you for taking the time in completing our online survey regarding your stay at our hotel. We truly apologize for any inconvenience that you might had during your stay. We are glad to know that you had wonderful stay with us. We are looking forward to see you again on your next trip!

6/10 Okay

Shaylyn

Wasn't able to accodate
Ok stay, hotels.com gives out promotions but for the 2nd time now you have to be VERY watchful of the room they offer at a discounted rate. I got a smoking room by accident and tried to change with the front desk but they said it would $20-30 difference go from smoking to non smoking same room. I tried to mask the smell but the stains and burns from other people's ciqarettes is just tacky. Felt super gross and unclean.
Stayed 1 night in Oct 2022
Response from General Manager on Oct 18, 2022
Thank you for taking the time in completing our online survey regarding your stay at our hotel. We truly apologize for any inconvenience that you might have had during your stay. Have safe travels ahead, thank you.

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great
Stayed 2 nights in Sep 2022
Response from General Manager on Oct 4, 2022
Thank you for choosing to stay with us and leaving us your valuable feedback, we hope to see you back on your next trip. Have safe travels ahead.

6/10 Okay

Angela

Stayed 2 nights in Sep 2022
Response from GM on Dec 29, 2022
Thank you for sharing your response with us, we apologize for any inconvenience that you might have had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on Sep 25, 2022
Thanks for staying with us. We appreciate your business! We appreciate you taking the time to share your experiences while with us. We hope to see you back on your next trip.

8/10 Good

Starlet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice it was clean by the cost and the young man at the desk was very helpful
Stayed 1 night in Sep 2022
Response from General Manager on Sep 6, 2022
Thank you so much for choosing to stay with us and leaving us your valuable feedback. We hope to see you back on your next trip.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Room comfort
Won't get what you reserved
Clearly reserved king size, non smoking. Hardly any cars in parking lot but told only king available was smoking room. Could not find any smoking rooms. Had to upgrade to suite at increase price. Ripped off!!
Stayed 1 night in Sep 2022
Response from General Manager on Sep 3, 2022
Thank you for choosing to stay with us and leaving us your valuable response. We received you booking for regular smoking room, and we do charge for any upgrades to a non-smoking room. Thank you.

8/10 Good

Crystal

Liked: Staff & service
Stayed 1 night in Aug 2022
Response from General Manager on Aug 30, 2022
Thank you for your feedback, we truly apologize for any inconvenience that you had during your stay. We hope to see you again and wish you safe and happy journey ahead.

6/10 Okay

Tammy

Travelled with partner
Disliked: Property conditions & facilities
When we got there the sink didn't have any water pressure. The toilet was broke & we had to leave the top off just to flush.
Stayed 1 night in Aug 2022
Response from General Manager on Aug 16, 2022
Thank you for your feedback, we truly apologize for any inconvenience that you had during your stay, we will make sure that the problem is addressed immediately to the maintenance department.

2/10 Terrible

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dirty roaches hot water heater didn’t work
Stayed 1 night in Aug 2022
Response from General manager on Aug 7, 2022
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.

2/10 Terrible

Alexis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Genear Manager on Nov 30, 2022
We apologize for any inconvenience that you had, we will make sure we don’t have any such problems for any of our future guests. Thank you for your feedback.