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Reviews of Heron House Court - Adult Only

3 out of 5
Heron House Court - Adult Only
412 Frances St, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1009 reviews" "
Rating 8 - Good. 190 out of 1009 reviews" "
Rating 6 - Okay. 66 out of 1009 reviews" "
Rating 4 - Poor. 41 out of 1009 reviews" "
Rating 2 - Terrible. 28 out of 1009 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought we would be at the Simonton Street location. I was unaware there was a Frances Street location. That should have been made clear to us, because we were separated from our friends and had a much longer walk to Duval Street. Also the Frances Street location had NO WATER to offer when it was a very hot and humid day! Finally, there was some breakfast food items left in the outdoor area for a while before it was cleaned up.
Stayed 2 nights in May 2024
Response from Patrick on May 26, 2024
Thank you, we will address these issues.

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The main door was falling apart that we go in and out of into the room. The complimentary breakfast should not be categorized as breakfast. The plumbing had problems. And getting a clean pool towel was impossible. The gentleman that checked us in was friendly. But when checking out. The attendant didn’t care to ask how our stay was and said “put the key on the table”. If you are looking for a small room. With a hard bed. To sleep at. So you can enjoy key west. This will work. But other than that. I won’t be staying here again.
Stayed 2 nights in May 2024
Response from Patrick on May 23, 2024
Thank you, we will address these issues.

4/10 Poor

Alexander

Liked: Staff & service
Response from Patrick on May 23, 2024
Is there anything we can address?

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on May 20, 2024
Are there any issues we can address?

10/10 Excellent

Marlei Behringer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. The location is great to be close to everything in key west and be able to walk. The owner was amazing, a very friendly person who can assist you with doing anything you want to do in key west, such as catamarans, Jetskiing or any other activity you could think of. Rooms were clean and the property was peaceful and clean as well. I would definitely stay here again if I return to Key West
Stayed 2 nights in May 2024
Response from Patrick on May 25, 2024
Thank you

4/10 Poor

Gerald

Travelled with partner
Disliked: Amenities, property conditions & facilities
For 400 dollars a night , it was not great. There is no extras. I am sure it was clean but looked old and dirty. I could not have coffee until 8 cuz nothings open. It is way too far from Duval with no bike rentals. I thought I booked the Heron house, which is pretty nice. But I did not. I would not stay here again.
Stayed 1 night in May 2024
Response from Patrick on May 16, 2024
Thank you, we will address these issues.

10/10 Excellent

MARYDENISE MOSER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and explained all amenities available. Pool was lovely. Room was spacious, clean and great.
Stayed 1 night in May 2024
Response from Patrick on May 16, 2024
Thank you!

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roman is super friendly! Very clean place. Extremely happy and will definitely be back again. Pool is great!
Stayed 1 night in May 2024
Response from Patrick on May 16, 2024
Thank you!

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property and the staff is so incredibly nice. We will definitely be back!
Stayed 1 night in May 2024
Response from Patrick on May 16, 2024
Thank you!

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Great host at a lovely property. Great location able to walk to everything. Will definitely come back to the Heron House again
Stayed 1 night in May 2024
Response from Patrick on May 11, 2024
Can't wait to have you again!

10/10 Excellent

Leslie, New Britain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Beautiful property. Great location and plenty of great food and shopping options nearby. Roman was an excellent host and gave us a number of good tips for making the most of our stay.
Stayed 3 nights in May 2024
Response from Patrick on May 11, 2024
We're so glad you enjoyed your staywith us!

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service
Street parking only was not too convenient. Ceiling fans in the room did not work. Outlets by the bed were tied into the lights, so when you turned the lights off the plugs didn’t work. Had to sleep with the lights on so I could use my c-pap.
Stayed 1 night in Apr 2024
Response from Patrick on May 11, 2024
Thank you for your feedback, we will address these issues directly.

10/10 Excellent

Ievgenii

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay. Roman was the best.
Stayed 1 night in May 2024
Response from Patrick on May 11, 2024
Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location central to everything.
Stayed 2 nights in Apr 2024
Response from Patrick on May 11, 2024
Thank you!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time! Roman was incredibly helpful, welcoming, and kind. The hotel is located in a great spot - it’s quiet but close enough to walk to anything you want to do. I was traveling alone and felt safe the whole time!
Stayed 3 nights in Apr 2024
Response from Patrick on May 3, 2024
Thank you! we're so glad you enjoyed your stay with us!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff made it a wonderful stay nice rooms cute pool, quite and chiil atmosphere would definitely return
Stayed 1 night in Apr 2024
Response from Patrick on Apr 28, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute spot and staff was so friendly and helpful. I'll definetly be going back!
Stayed 2 nights in Apr 2024
Response from Patrick on Apr 27, 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Michael

Stayed 3 nights in Apr 2024
Response from Patrick on May 13, 2024
Thank you!

10/10 Excellent

Felecia maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing especially Roman!!! He is so awesome and always has a smile!!! I enjoyed talking to him daily. We definitely will be back!!! Thanks Roman!!!!
Stayed 5 nights in Apr 2024
Response from Patrick on Apr 25, 2024
We're so glad you enjoyed your stay.

10/10 Excellent

Thuymi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were outstanding. Ramon was so helpful in providing us tips for parking, dining suggestions, and checking in our luggage the day after our stay, etc. He really went above and beyond We are so appreciative of his hospitality and for really making us feel welcome and at home. The Heron House itself is very comfy with a nice breakfast as well. We would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Patrick on Apr 25, 2024
We're so glad you enjoyed your stay. Cheers

6/10 Okay

PAUL

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and service from Louie, our room was very tired needing some TLC
Stayed 2 nights in Apr 2024
Response from Patrick on May 3, 2024
Thank you for your feedback, the island can be weathering.

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Property condition in need of refresh. Cracked floor tiles, lower quality linens, in room amenities. Breakfast offered consisted of budget bagels and breads, cereal boxes, boiled eggs, slices of cheese and yogurt. Pool is fine but no real landscaping or shade for loungers. Front desk help was friendly and helpful. It’s budget lodging, so my review is aligned with the expectation that the bathroom and rooms would be clean and the property maintained property. It fell short in this regard. A friend was staying at a nearby hotel with about the same nightly rate, and his property was much nicer - nice landscaping, shade by the pool, much nicer breakfasts. The rooms were similar, but cleaner
Stayed 5 nights in Apr 2024
Response from Patrick on Apr 18, 2024
Thank you, we will adress these issues. Cheers

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved how welcomed you feel from the moment you walk through the doors. My first time in key west and will definitely be back
Stayed 1 night in Apr 2024
Response from Patrick on Apr 18, 2024
We're so glad you enjoyed your stay with us. Cheers

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Patrick on Apr 18, 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and partner stayed here from 11-13th April 2024 and it was fantastic. So clean and spacious, the staff are lovely. Thankyou so much
Stayed 2 nights in Apr 2024
Response from Patrick on Apr 14, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd times the charm! Love this place. Best deal in Key West.
Stayed 1 night in Apr 2024
Response from Patrick on Apr 12, 2024
We're so glad you enjoyed your stay! See you next time!

8/10 Good

susan, Traverse City

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from patrick on Apr 11, 2024
Thank you!

8/10 Good

Jaques

Stayed 1 night in Apr 2024
Response from Patrick on May 3, 2024
Thank you

10/10 Excellent

Jody

Stayed 1 night in Mar 2024
Response from Patrick on May 3, 2024
Thank you

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Patrick on Apr 14, 2024
We're so glad you enjoyed your stay with us!

8/10 Good

John

Liked: Staff & service
Roman and Louis are super nice. they made the difference between good and great. We will be back again
Stayed 1 night in Apr 2024
Response from Patrick on Apr 11, 2024
Thank you!

6/10 Okay

Becky

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patrick on Apr 11, 2024
Thank you!

10/10 Excellent

SANDRA, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was so helpful and kind.
Stayed 1 night in Apr 2024
Response from patrick on Apr 5, 2024
We're so glad you enjoyed your stay with us!

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Be warned that the pictures are NOT may not be what you will get. We rented the tropical king and got a room on a very loud street with curtains that didn't block out the street lights, a bed that was falling apart and holes in the walls that were not properly patched. I would have never stayed here if I knew the condition of this place! I even confirmed this was the right room. The service was very nice but that was unfortunately the only positive part of our experience as we couldn't sleep because of the noise and bright lights.
Stayed 1 night in Mar 2024
Response from patrick on Apr 4, 2024
We will address those issuses imediatly.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again. Price was good
Stayed 1 night in Apr 2024
Response from patrick on Apr 4, 2024
Thank you

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great B&B with excellent service and friendly staff. Property in decent shape. 10-15 minute walk to Duval St but multiple dining options closer. Shout out to Roman for helping to make our stay so enjoyable.
Stayed 3 nights in Mar 2024
Response from patrick on Apr 4, 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Gregory

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very friendly staff and willing to accommodate.
Stayed 1 night in Mar 2024
Response from patrick on Apr 1, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly check in and check out, charming place that is close walking distance to everything
Stayed 1 night in Mar 2024
Response from patrick on Mar 31, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Miguel, Miami

Travelled with partner
Liked: Property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from patrick on Apr 1, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from patrick on Apr 1, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Anne, Crompond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from patrick on Mar 31, 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roman was fantastic and very helpful!
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 29, 2024
We're so glad you enjoyed your stay with us!

4/10 Poor

Victor

Stayed 1 night in Mar 2024
Response from Patrick on Mar 28, 2024
Is there anything we can address?

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Key West and the Heron House Court was the perfect place to stay! The staff was wonderful; very helpful and always with a smile. The location was perfect for everything we had planned. We will definitely go back again!
Stayed 3 nights in Mar 2024
Response from Patrick on Mar 25, 2024
We're so glad you enjoyed your stay with us!

8/10 Good

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff, good start of the day breakfast.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 18, 2024
Thank you!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very quiet area, staff was wonderful and so friendly!
Stayed 5 nights in Mar 2024
Response from Lui on Mar 13, 2024
We are glad that you loved your stay. We can't wait until you come back.

8/10 Good

Connie, Bartow

Liked: Cleanliness, staff & service, property conditions & facilities
Roman was great, very helpful. He provided breakfast the night before because we had to leave so early for our tour. Location was great. The only downside was the room needed more outlets. Every one was full with necessary lighting and TV. We made do.
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 13, 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Karen A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient located. Very walkable area. Very safe area.
Stayed 6 nights in Feb 2024
Response from Patrick on Mar 8, 2024
Thank you!

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Roman is fabulous!
Stayed 1 night in Mar 2024
Response from Patrick on Mar 8, 2024
Thank you!

8/10 Good

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful suggesting restaurants, things to do, and transportation options. The continental breakfast was also very nice.
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 8, 2024
Thank you!