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Reviews of La Quinta Inn & Suites by Wyndham Kerrville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Kerrville
1940 Sidney Baker St, Kerrville, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ivonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family and I booked 4 rooms at this property. The staff was friendly and attentive however, our room had a musty odor coming out of the AC unit. At first I thought it was just our room but when i helped my parents and sibilings in there rooms they had the same odor in their rooms. Also our rooms could use a better cleaning the floors felt dirty, lamps had dust and desk area wasn’t wiped down. On our way out of the elevator we saw a large roach.
Stayed 1 night in May 2024
Response from Daniel Michalak Owner on May 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Tammy

Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience had two toddlers. I couldn’t even feed because the phones in the room didn’t work front desk couldn’t help me and I couldn’t get any cell phone service. Didn’t even get to stay the night. Had to leave and go home so I could feed my children.
Stayed 1 night in May 2024
Response from Daniel Michalak Owner on May 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Maricela

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Beds are too narrow for them to be consider a queen bed. They look like full size bedding.
Stayed 1 night in May 2024
Response from Daniel Michalak Owner on May 13, 2024
Thank you for taking the time to tell us about your stay. You are correct, they are full size beds. We have never had any queen size beds on property. Thank you for your very valued feedback and staying with us.

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best asset. Very nice and efficient. Rooms were dark - especially the bathroom - no putting makeup on in there. Breakfast was cold.
Stayed 1 night in May 2024
Response from Daniel Michalak Owner on May 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Tim

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great! The room A/C unit was blowing out a bad soured musty odor. It made the room have a putrid smell. The bathroom had a wall that had been repaired and was plastered but not painted. The hotel overall seemed nice but my room seemed like a 1 star.
Stayed 2 nights in May 2024
Response from Jennie Weber General Manager on May 9, 2024
Thank you for taking the time to tell us about your experience. We will get maintenance to take a look at the air conditioner in the room you stayed in, to address any issues. Thank you so much for your very valued feedback.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh room, slept really well, quite. Staff friendly.
Stayed 2 nights in May 2024
Response from Jennie Weber General Manager on May 6, 2024
Thank you for taking the time to tell us about your stay. We are pleased you found your room clean and fresh, and you got a good night's sleep. We will share your comments with our staff, who I am sure will be inspired by your positive feedback.

10/10 Excellent

Reginald, Shreveport

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to very nice restaurants; staff was extremely helpful and friendly
Stayed 3 nights in Apr 2024

2/10 Terrible

Patricia, Odessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We stayed in room 110 and it reeked of cigarette smoke even though it's a "smoke free" hotel. I told the front desk and she apologized but offered no fix. Later I went and asked for air freshener and possibly clean bedding and was handed the clean bedding and so my husband and I changedd the bedding. That helped but the bed and the pillows smelled heavily of smoke. It was an awful night of smelling smoke and the air freshener they used to try and mask it.. we have stayed here several times but that was the last tine we will make that mistake.
Stayed 1 night in May 2024
Response from Daniel Michalak Owner on May 6, 2024
Thank you for taking the time to tell us about your stay. We are not sure what may have been the issue. We checked the room, after you checked out and we did not smell a cigarette smell. We were prepared to shut the room down. We did not have to and, the next guests had no issues. We charge people who abuse our rooms with smoking 250, plus they are told to leave right away. We are very sorry, we would have been more than happy to move you to a new room but, we stay very full and sometimes, it isn't possible to move a guest. Thank you again for taking the time to tell us about your stay.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Room was quiet and quite (away from street) and adequate.
Stayed 1 night in Apr 2024
Response from Jennie Weber General Manager on Apr 25, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

JD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor heated pool and hot tub. Great after a long day.
Stayed 1 night in Apr 2024
Response from Jennie Weber General Manager on Apr 23, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Vicki

Great place
Stayed 2 nights in Apr 2024
Response from Jennie Weber General Manager on Apr 22, 2024
Thank you for taking the time to tell us about your stay. We are pleased you enjoyed your stay and found it to be a great place! Thank you again for your very valued feedback.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Apr 2024
Response from Jennie Weber General Manager on Apr 22, 2024
We are pleased you had a comfortable stay and you found the bed comfortable. We appreciate you staying with us and sharing your feedback.

10/10 Excellent

Austin

Stayed 1 night in Apr 2024
Response from Jennie Weber General Manager on May 9, 2024
Thank you for staying with us. We are pleased you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

bridget

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fastest check in and very friendly receptionist ! Breakfast was plentiful. Rooms have blackout curtains and it was peaceful and absolutely silent , even without the AC on. Thanks for stay!!
Stayed 1 night in Apr 2024
Response from Jennie Weber General Manager on Apr 14, 2024
You are very welcome for your comfortable stay! We are pleased you chose to stay with us, and you found our staff to be very friendly and a fast check in. It's always a joy to hear our guests had a peaceful stay.

10/10 Excellent

Dimitrichka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was amazing last night
Stayed 1 night in Apr 2024
Response from Jennie Weber General Manager on Apr 8, 2024
Thank you for taking the time to tell us about your stay. We are pleased to hear that you enjoyed your stay and the front desk staff was amazing. These are the types of things we love to hear!

10/10 Excellent

Lakeem, NEW YORK

Liked: Staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024
Response from Jennie Weber General Manager on Apr 14, 2024
We are pleased you took the time to tell us about your stay. Thank you for your feedback and choosing to stay with us.

6/10 Okay

Janis

Travelled with family
Liked: Amenities
LaQinta has a general standard that I’m used to. This facility seemed “tired”, a little beat up. The walls were banged up and repaired haphazardly, the paint touchups didn’t really match. Dirt had collected in the corners. Oddly enough my cousin made a random comment about it without knowing we had just stayed there. She expressed a similar sentiment.
Stayed 1 night in Mar 2024
Response from Daniel Michalak Owner on Apr 3, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your issues. We will speak with the Head Housekeeper and address the issues you mentioned. And share your comments with the owners of the hotel also. We do offer a wide range of variety on our breakfast buffet. From scrambled eggs, boiled eggs, yogurt, oatmeal and yes cold cereal and bagels and such. We are sorry none of these choices were to your liking. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We will speak with our Head Housekeeper and housekeeping team about the issues you mentioned. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Kenneth, Las Cruces

Travelled with family
Disliked: Amenities
Okay place to stay for over night stays while traveling. Fitness room was terrible. Needs a lot of upgrading. Breakfast was standard free breakfast fare.
Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Apr 1, 2024
Thank you for taking the time to tell us about your stay. Thank you for choosing to stay with us. We will share your comments about the fitness center and our hotel with our owners.

6/10 Okay

Angie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The lobby and breakfast areas are kept clean and updated. The elevator worked well. Breakfast was okay. They had scrambled eggs, potatoes and sausage as hot dishes. Parking was easy and the area surrounding the hotel looked safe. The hallway carpets and room carpets look like they could use a room a good steam clean. There is no fan in the bathroom so the bathroom doesn’t air out well. This is probably why there is mold on the wall next to the tub. The floor gets wet super fast and doesn’t dry. Towels ere super thin but clean. The stair halls were dirty and smelled and had rubbish on them for 2 days. I don’t recommend taking the stairs. The air conditioner smells when you turn it on. The room smells weird and probably needs the air filters changed. There were stains on the pillow and the carpets. Found petrified candy under the pull out sofa. When I was checking under the bed before I left to look for missing items there were balled up clumps of “something” under the bed. Not sure if it was dust or just damaged carpet. The place seemed dirty but I am thinking that could just be due to Kerrville. It was windy and dust stuck to us constantly. My car was covered in a light film of grime when we left. That is how the room felt to me. However I read the reviews before booking here so I knew most of these issues. If you just pretended you are staying with your kooky Aunt Edna then it is easier to accept. There were no bugs, I felt safe and I slept well.
Stayed 2 nights in Mar 2024
Response from Jennie Weber General Manager on Apr 1, 2024
Thank you for choosing to stay with us, rather than Aunt Edna. We are very sorry about the many issues you mentioned and, will share them with our owners of the property.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Breakfast was great.
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Apr 1, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

lisa

Travelled with family
Liked: Amenities
Na
Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Apr 3, 2024
Thank you for your five out of five rating!

10/10 Excellent

Kaushal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. I wish they had some outdoor seating area
Stayed 2 nights in Mar 2024
Response from Jennie Weber General Manager on Apr 1, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Mar 20, 2024
Thank you for your five star rating!

6/10 Okay

ana

Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Mar 17, 2024
Thank you for taking the time to rate our property.

10/10 Excellent

Savannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daughter loved the breakfast
Stayed 2 nights in Feb 2024
Response from Jennie Weber General Manager on Mar 11, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We are so pleased your daughter enjoyed our breakfast! Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Mar 11, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Christye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Mar 11, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was awesome. Happy And accommodating
Stayed 2 nights in Mar 2024
Response from Jennie Weber General Manager on Mar 4, 2024
Thank you for taking the time to tell us about your stay. We are pleased you enjoyed your stay and our front desk staff was awesome! Always a pleasure to hear we were happy and accommodating. Thank you for choosing to stay with us and hope to see you again.

2/10 Terrible

bob

Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Mar 25, 2024
Thank you for taking the time to rate our property.

4/10 Poor

Esther, Ramona

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and so noisy.
Stayed 1 night in Mar 2024
Response from Jennie Weber General Manager on Mar 4, 2024
Thank you for taking the time to tell us about yours stay. We will share your comments with our housekeeping staff. We are always happy to move your room or send an employee up to fix the issues in your room, if you are not happy. We love to have a chance to make it right. We are very sorry about the noise. We are a very busy hotel and noise can sometimes be an issue. If there is however a room with excessive noise, we are always happy to call or visit the room and follow up on noise complaints. It is usually resolved easily. Thank you again for taking the time to express your concerns and for choosing to stay with us.

6/10 Okay

Allen

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was very nice and professional. This hotel was highly rated, but i am not sure how. The hotel was booked full on a Wednesday night and was very noisy. The walls seemed to be thin and you could hear the TV on both sides of my room. The room was dirty. There was hair on the sheets and on the bathroom sink. There was an old grape under the chair, and there was writing on the mirror near the bathroom that was not cleaned off. The writing appeared to be done with soap. Lastly, the room had an odor of a sweaty man. This room reminded me of a Motel 6, not a La Quinta. Disappointing.
Response from Jennie Weber General Manager on Feb 29, 2024
Thank you for taking the time to tell us about your stay. We will speak to our housekeeping department and, share your review comments with them. Thank you again for bringing this to our attention. It is through reviews such as yours, where we can improve where needed, so thank you again.

10/10 Excellent

William, Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024
Response from Jennie Weber General Manager on Feb 29, 2024
Thank you for your five out of five rating.

10/10 Excellent

Jesus

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 27, 2024
Thank you for your awesome rating!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and parking was well lit
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 27, 2024
Thank you for taking the time to tell us about your stay. We are pleased you found our property to be a convenient location and our parking area well lit. We are pleased you enjoyed your stay and, hope to see you back again.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the indoor pool and breakfast
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 25, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Lynette R

Business traveller, Travelled with partner
Liked: Staff & service
Satisfactory for passing through. Cleaner than most in the area.
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 19, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Tony

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
…
Stayed 1 night in Dec 2023
Response from Jennie Weber General Manager on Feb 13, 2024
Thank you for taking the time to rate our property.

10/10 Excellent

Joel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for keeping things clean
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

John

Liked: Staff & service
It is somewhat dated as far as the rooms go but but overall an okay place to stay the night.
Stayed 2 nights in Feb 2024
Response from Jennie Weber General Manager on Feb 13, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 8, 2024
Thank you for your ten out of ten rating!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Kerrville
Nice facility near the freeway, but not too close. Great breakfast - best we've had on this trip.
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 8, 2024
We are so pleased you got a chance to enjoy our breakfast. Thank you for choosing to stay with us and, hope to see you back soon.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
359 BBQ & Sweets
Excellent
Stayed 2 nights in Feb 2024
Response from Jennie Weber General Manager on Feb 7, 2024
Thank you for your awesome rating ten out of ten! We are pleased you enjoyed your stay.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 3 nights in Jan 2024
Response from Jennie Weber General Manager on Feb 7, 2024
Thank you so much for taking the time to tell us how your stay went. We are so pleased you found our staff great and enjoyed your stay.

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff & breakfast options was great. Older building that just needs some tender loving care. Paint etc
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 7, 2024
Thank you for taking the time to tell us about your stay. We are hoping in the near future, that the owners will start doing some updating. I have been working with our staff to make sure some important details are being addressed.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jennie Weber General Manager on Feb 5, 2024
Thank you for you ten out of ten rating! We are pleased you enjoyed your stay!

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property
Stayed 1 night in Feb 2024
Response from Jennie Weber General Manager on Feb 4, 2024
Thank you for your five out of five rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jennie Weber General Manager on Feb 1, 2024
Thank you for your ten out of ten rating!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Could be good but lack of attention to detail.
This hotel could be nice but sprinkler on ceiling was taped on. Security latch on door was missing piece on the frame. We told the staff but door latch was never fixed. It was no way close to the great reviews I saw.
Stayed 3 nights in Jan 2024
Response from Daniel Michalak General Manger on Jan 31, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Kerrville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Ana, Palmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennie Weber General Manager on Jan 31, 2024
Thank you for the five star rating!

8/10 Good

Allyssonn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennie Weber General Manager on Jan 31, 2024
Thank you for the four star rating!