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Reviews of Holiday Inn Express & Suites North Kansas City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites North Kansas City, an IHG Hotel
1995 Macon St, North Kansas City, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 200 out of 416 reviews" "
Rating 8 - Good. 133 out of 416 reviews" "
Rating 6 - Okay. 46 out of 416 reviews" "
Rating 4 - Poor. 17 out of 416 reviews" "
Rating 2 - Terrible. 20 out of 416 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Did not appreciate that our room temperature was 90 degrees . We had to open the window and leave the door open for a couple of hours to cool it off.
Stayed 1 night in May 2024

4/10 Poor

James

Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Andrew, Blaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. I would book again.
Stayed 1 night in May 2024
Response from Debrajai & Staff on May 6, 2024
Thank you for the kind words and staying with us. Looking forward to seeing you again.

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from Debrajai & Staff on May 14, 2024
JoseThank you for staying with us and taking the time to follow up with a review.Safe Travels

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Debrajai & Staff on Apr 16, 2024
Thank you for staying with us and the kind review

4/10 Poor

Melissa, Mesquite

Travelled with family
Liked: Cleanliness, staff & service
We had a reservation for 5 people and at checkin we were told that the room only sleeps 4 (2 dbl beds). No cots allowed per fire regulations. We were given blankets so that one person could sleep on the floor. Advance notice would have been nice so that we could make other arrangements.
Stayed 1 night in Apr 2024
Response from Debrajai & Staff on Apr 16, 2024
Sorry to read your review however you saw the room size that rollaway just would not fix. I will try and have this website change the number of guest in the room. The IHG website does show correct. I dont know whose name your reservation was under to review the reservation. But again I am sorry for the confusion.

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The free breakfast was very tasty and there were lots of options to choose from. The only thing that did not look appealing to me was the pool, it had a thick layer of a bubbly substance on top.
Stayed 1 night in Mar 2024
Response from Debrajai & Staff on Mar 4, 2024
Thank you so much for staying with us. After we balanced the chemicals over night from the heavy us, it's clear and beautiful.

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Well maintained. Clean
Stayed 1 night in Mar 2024
Response from Debrajai & Staff on Mar 4, 2024
Thank you for the kind words. Hope to see you again soon.

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Debrajai & Staff on Feb 20, 2024
WOW, Thank you for the kind review. We enjoyed you being here. Hope to see you again.

10/10 Excellent

judy e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debrajai & Staff on Feb 20, 2024
Thank you for the review and Thank you for staying with us.

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debrajai & Staff on Feb 19, 2024
Thank you for your business.

10/10 Excellent

Matthew, Omaha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, not much immediately around the hotel, but is a short easy drive downtown.
Stayed 1 night in Feb 2024
Response from Debrajai & Staff on Feb 16, 2024
Thank you for staying with us and the kind words. Hope to see you again on your next trip.

2/10 Terrible

Titus

Liked: Staff & service
Disliked: Property conditions & facilities
The bathrooms need updating
Stayed 1 night in Feb 2024
Response from Debrajai & Staff on Feb 16, 2024
Thank you for the review. We have however, updated the rooms less than 5 years ago. It being an older hotel we do what we could. They still look great just not as modern as what is out there now.Please dont let that stop you from saving with us again.

8/10 Good

Taylor

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Debrajai & Staff on Mar 4, 2024
Thank you for your business

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Debrajai & Staff on Jan 22, 2024
Christy,Thank you !!! For the review and your businessSafe Travels

8/10 Good

Marisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I booked this hotel for the pool and it was not open when we wanted to use it. I know things happen but I feel like they should give some of our money back.
Response from Debrajai & Staff on Jan 22, 2024
Marisa,I totally understand your feelings. However we did add it to the website immediately when we found out. Sorry, you didnot recieve an update confirmation from the booking generator.

10/10 Excellent

Ken

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk gave us options for dinner. When we went out we found many places to eat,well lite, and a nice area. The hotel location was hard to see from the road.
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator broke down.
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lacie

Response from Debrajai & Staff on Feb 16, 2024
Thank you for taking the time and doing the review for us.Please keep us in mind the next time you are in the area.

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is small, but shower was very good!
Stayed 2 nights in Nov 2023
Response from Debrajai & Staff on Dec 4, 2023
Thank you for staying with us. Happy to see our shower was good. Safe Travels back to us

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Debrajai & Staff on Dec 4, 2023
Thank you or staying and the kind review. Wish you safe travels.

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Debrajai & Staff on Oct 25, 2023
Thank you for doing the survey and staying with us. We enjoyed having you with us.

10/10 Excellent

DAVIDSON,

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Debrajai & Staff on Oct 25, 2023
Thank you for the great score! Hope to see you again soon

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Debrajai & Staff on Dec 4, 2023
Thank you for choosing us for your hotel needs. Hope to see you again soon.

6/10 Okay

Trevor

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Good value for your money
I think overall this hotel is a good value for the price you pay, you can't expect perfect. However, when I first got into my room it smelled kind of musty and felt humid. Both the tile and carpet were sticky so I felt like I couldn't take my shoes off or else my feet would get dirty. Just a weird feeling and it seems like the carpets just need cleaned. The TV didn't work at first but someone came up and got it fixed. The worst part was that the shower didn't drain properly so you just had to stand in a pool of your dirty water, which I didn't enjoy much. The staff moved us to a different room that was perfect and I enjoyed my stay! Also the location is very obscure like it's close to a shopping area but also in the middle of an industrial zone. I would stay here again if I were ever in KC and needing a cheap place to stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angie

Stayed 1 night in Oct 2023

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
It was a wonderful stay! Excellent hotel and service! We will stay here again! Amazing breakfast!
Stayed 1 night in Sep 2023
Response from Debrajai & Staff on Sep 26, 2023
Thank you for staying and the kind words. Hope to see you again soon.

8/10 Good

Sajuada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The rooms were nice and clean. The beds were comfy. I was really impressed with the dove amenities. Staff were nice and welcoming. Breakfast was yummy. The only thing that I did not like about my stay here, was requesting my trash be taken and being told to empty it in the trash outside the main entrance myself.
Stayed 1 night in Sep 2023
Response from Debrajai & STFF on Sep 11, 2023
Thank you so much for staying with us and the kind words. However, I was was sadden by the fact you were asked to empty your own trash, I ensure you that is not a normal respond that is given to guest. I will look into that a coach that employee.Safe Travel

2/10 Terrible

MANJIT

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were friendly, especially the morning breakfast attendant.
Stayed 1 night in Aug 2023
Response from Debrajai & Staff on Aug 23, 2023
Thank you for staying with us and the kind words.Safe Travels

2/10 Terrible

Bruce

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was good but I rooms were musty and smelly also the beds were bad to sleep in!!!
Stayed 2 nights in Aug 2023
Response from Debrajai & Staff on Aug 11, 2023
I am so sorry to read your review. Thank you for the kind words regarding the staff. I had to do some research but I found what room you were in and had Housekeeping and Maintenance address the issues.Thank you for staying with us and the review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Sep 4, 2023
Thank you for staying with us Safe Travel

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service
The staff were so kind and gave us a great lunch recommendation.
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 31, 2023
Thank you the kind words Hope you found a great lunch spot

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean, family friendly hotel!
Room was very clean. Beds were super comfy. The staff was outstanding, friendly and so helpful! The hotel is very family friendly and we felt safe and comfortable. The room was starting to show a little wear, but we would definitely stay again!
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 31, 2023
Thank you for taking the time to write a review. We enjoyed having you and your family.Hope to see you again soon

10/10 Excellent

Deion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Breakfast needs more options.
Stayed 1 night in Apr 2023
Response from Debrajai & Staff on Jul 24, 2023
Thank you for your review and score. We do need to go by a standard for the breakfast items, but I would like to know some idea that maybe could be addedThanks for staying

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Four stars
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 24, 2023
Thank you for the review Safe Travles to you

2/10 Terrible

William

Stayed 3 nights in Jul 2023
Response from Debrajai & Staff on Jul 24, 2023
Sorry to see your review score, Please lets us know where improvement is neededThank you for staying

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot could be a little bigger but overall very clean. Breakfast was really good
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 11, 2023
Thank you for staying with usSafe travels

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 11, 2023
I understand you are upset . But you knew upon checkin we were a non smoking hotel, Wish you well and safe travels

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 11, 2023
Thank you for taking the time to do a review. Hope you had a great time.

8/10 Good

Whitnee

Stayed 1 night in Jul 2023
Response from Debrajai & Staff on Jul 11, 2023
Thank you for staying with us. Hope to see you again if your travels bring you to this area.

4/10 Poor

Rissa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was only 1 staff member working on a Friday night for check in.. they wouldn’t offer late check out. The beds were very uncomfortable. The pullout sofa bed you could feel every spring. And for as much as it cost they could have better toilet paper. The shower had poor water pressure. We will not stay here again
Stayed 1 night in May 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited KC for the NFL draft. Beds are comfy, room was clean. Breakfast was amazing! Thank you!
Stayed 2 nights in Apr 2023
Response from Debrajai & Staff on Jun 15, 2023
Thank you for staying

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Debrajai & Staff on Jun 15, 2023
Safe travels to you

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was above average
Stayed 2 nights in Apr 2023
Response from Debrajai & Staff on Jun 15, 2023
Thank you for choosing us. Safe Travels

10/10 Excellent

Austyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Fredric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the nice oriental restaurant
Stayed 1 night in Mar 2023
Response from Debrajai & Staff on Apr 10, 2023
Thank you for staying with us