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Reviews of Dolphin Suites

3 out of 5
Dolphin Suites
Princess Anne Drive, Plot 36, Kampala

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 47 reviews" "
Rating 8 - Good. 21 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 3 out of 47 reviews" "
Rating 2 - Terrible. 3 out of 47 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location , the service and the staff attitude towards guest was kind, courteous and pleasant. Other Amenities lie shopping malls and restaurants are at a distance . There is always traffic in Kampala. However nothing the hotel can do. This is government and state infrastructure.
Stayed 2 nights in Dec 2022
Response from Deepak Mishra General Manager on Dec 21, 2022
Dear Our Valued Guest, Renewed Greetings from Dolphin Suites! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Stay Well Stay Safe Always At Your Service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room for Improvement
Only one towel in room, AC stopped working, and TV had no channels - but the staff did their best to rectify these things within 24 hours. Once working, TV channels were few. Restaurant menu is very limited and the size of the writing on the menu is so small it’s almost impossible to read it. Staff were great. I just think budget cuts on things like tv, good internet access and menu range has reduced the quality of the hotel. Before Covid it was much better. I hope it improves.
Stayed 1 night in Dec 2021
Response from Deepak Mishra on Dec 18, 2021
Dear Guest, Renewed Greetings from Dolphin Suites!! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Always At your service. Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Hotel with potential to be better
Stay was good. No TV working though which was disappointing. One towel in room, even though 2 guests checked in. Had to ask each day for a second towel. Restaurant Menu is limited. Service was a little lazy. Bed comfortable. Room very clean.
Stayed 2 nights in Nov 2021
Response from Deepak Mishra on Nov 23, 2021
Dear Guest, Renewed Greetings from Dolphin Suites!! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Always At your service. Regards

2/10 Terrible

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff sleep in rooms.. my guests complained room was dirty and hotel management wanted a quick fix to of the room for new guests to occupy the room. Very unprofessional
Stayed 1 night in Apr 2021
Response from Deepak Mishra on Jun 8, 2021
Dear Sir/Madam Greetings from Dolphin Suites!! Thank you for you valuable feedback we have noted your suggestion, management has taken it seriously. Will look forward to welcome you. Regards Management

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from Manan Joshi on Feb 11, 2021
Dear Guest, Greetings from Dolphin Suites !! Thank you for taking time and sharing the review. We are looking ahead to serve you back. Thanks & Regards, Manan Joshi Operation Manager Dolphin Suites

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Duty manager on Sep 1, 2019
Dear Guest, Greetings from Dolphin Suites!! Thank you for taking time and share your feedback. I am eager to share your valuable feedback to my staff which will make them feel happy and more enthusiastic . We are looking ahead to serve you again in the future. Thank you once again for your feedback. Thanks & Regards Front Office Team Dolphin Suites

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Duty Manager on Sep 1, 2019
Dear Guest, Greetings from Dolphin Suites!! Thank you for taking time and share your feedback. I am eager to share your valuable feedback to my staff which will make them feel happy and more enthusiastic . We are looking ahead to serve you again in the future. Thank you once again for your feedback. Thanks & Regards Front Office Team Dolphin Suites

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Manan Joshi on Jun 18, 2019
Dear Guest, Thank you for taking time and sharing the valuable feedback to us. Me and my team will be happy to serve you in future. Thanks and regards, Manan Joshi Operations Manager Dolphin Suites

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Loved the place, very peaceful and that staff was very helpful and friendly. Family friendly on weekends with the floating devices and jump tower.
Stayed 5 nights in Mar 2019
Response from Manan Joshi on Mar 28, 2019
Dear Guest, Greetings from Dolphin Suites!! Thank you for taking time and share your feedback. I am eager to share your valuable feedback to my staff which will make them feel happy and more enthusiastic . We are looking ahead to serve you again in the future. Thank you once again for your feedback. Kind Regards, Manan Joshi (+256 752 711 277) Operations Manager Dolphin Suites

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Food was excellent. Only a few tv channels which was a tad disappointing
Stayed 2 nights in Mar 2019
Response from prasanth on Mar 18, 2019
Dear Mr Anonymous, Greetings from Dolphin Suites!! Thank you for your valuable feedback, we have noted you concerns bout Tv channels it has been taken immediate action. looking forward to welcome you with upgraded services with your next visit. Sincerely, Warm Regards, prasanth Front office Manager +256 752711725

6/10 Okay

Verified traveller

Disliked: Staff & service
Just okay
The morning buffet is not good, as they don’t have much things on their buffet cart. Inside your room also you can hear what’s happening in the next room, as that much sound disturbance is in night time.
Stayed 5 nights in May 2018
Response from Bijay Padhi on Jun 8, 2018
Dear Guest Greetings!! Thank you for your valuable feedback, we have noted your concerns and we will work on it. Looking forward to welcome you again with upgraded services. Regards Management

8/10 Good

Maurice

Liked: Room comfort
Value just outside of busy Kampala
Useful hotel for Kampala . Quiet, clean and comfortable. Shiwing sign of wear. Staff could be a little more attentive. Disappointed that pool was not functioning - guests should be told as that is one of the benefits.
Response from Bijay Padhi on Apr 23, 2018
Dear Mr. Maurice Greetings!! Thank you fro your valuable feedback, we are sorry for the inconvenience about the swimming pool which is under mantanance and we are trying to make it ready asap. Looking forward to welcome you with upgraded service. Regards Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
It was nice. Would be much more better if they serve weekend breakfast in the same way as the weekdays. Bathroom was very clean, too.
Stayed 3 nights in Oct 2017
Response from Dinesh on Jan 3, 2018
Dear Guest Greetings!! Thank you for your valuable feedback, we have noted your issues, will try to short out as soon as possible. Looking forward to welcome you ones again. regards Management

6/10 Okay

Diana

Stayed 5 nights in Oct 2017
Response from Dinesh on Nov 20, 2017
Dear Sir/Madam Greetings from Dolphin Suites!! Thank you for you valuable feedback we have noted your suggestion, management has taken it seriously. Will look forward to welcome you. Regards Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches, stale breakfast. The positive was wifi fast
Stayed 1 night in Sep 2017
Response from Dolphin Suites on Nov 20, 2017
Dear Sir/Madam Greetings from Dolphin Suites!! Thank you for you valuable feedback we have noted your suggestion, management has taken it seriously. Will look forward to welcome you. Regards Management

2/10 Terrible

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended-Unreliable booking
When I got to Dolphin suites I was told that they were fully booked and would move me to another hotel of similar quality. The hotel they booked me into did not even serve breakfast .
Stayed 3 nights in Aug 2017
Response from Deepak Mishra on Aug 17, 2021
Dear Sir/Madam Greetings from Dolphin Suites!! Thank you for you valuable feedback we have noted your suggestion, management has taken it seriously. Will look forward to welcome you. Regards Management

2/10 Terrible

MJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing
I don't know how it is possible this property had such a good rating. overwhelming smell of urine, small bed, not clean, noisy
Response from General Manager on Nov 26, 2016
Dear guest, greetings of the day, your suggestion has been noted seriously. we will make sure tio address all these issues to concern department and i am 100% sure that your next experience would be very enjoyable. looking forward to welcome in dolphin suites , kind regards, jeevan 0752711277

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Solid three star with little improvements needed.
Nice property. Quiet. Need to have own transport or be willing to walk and catch a motorcycle taxi. Service at breakfast and lunch was a little lacking. Noise between rooms was bad. I woke up at 5am two days because of the snoring in the room next to me. One balcony is for two rooms so they are not private. Solid three star.
Response from Deepak Mishra on Aug 17, 2021
Dear Sir/Madam Greetings from Dolphin Suites!! Thank you for you valuable feedback we have noted your suggestion, management has taken it seriously. Will look forward to welcome you. Regards Management

10/10 Excellent

Angela, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed :-)
I have stayed at 7 different 3 star hotels in Kampala and this is the first hotel that I would go back to. The meals were delicious and staff were so friendly and accommodating. They specially prepared eggs and bacon for breakfast (upon my request) and it was exactly how I like it and at no extra charge (could have buffet as well). They can put a refrigerator in your room on request. The rooms are refurbished and very clean and comfortable. There is plenty of hot water and the air conditioner works well. The wifi speed is great, too. The surrounding gardens are lovely and make you feel like your miles away from the bustling city, yet your only minutes from shops, restaurants and attractions. I would definitely recommend this hotel and will be staying there again very soon.
Response from General Manager on Nov 26, 2016
Dear Agnela Thank you so much for your comments. looking forward to serving you once again. kind regards, jeevan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dinesh on Feb 20, 2016
Dear Sir, greetings !! thanks for your review about dolphin suites. As a guest of Dolphin suites, you are our most precious asset and our main objective is to serve you pleasure. We are truly privileged and it’s a great honor for us to host you & YOUR GUEST as our guest of dolphin suites, looking forward to welcoming you back here at dolphin suites. kind regards, Jeevan

4/10 Poor

Clearcape, Global

Disliked: Staff & service
How to Disappoint
Take a hotel in a great location, with a pool, owned by one of the big luxury chains in Uganda, and somehow make it a disappointment Bugalobi is very convenient for the city, and the area is quiet and pretty. Close by and within a walk you have the Village Mall, with Java coffee and a range of useful shops. The hotel is also quiet and pretty with a pool. All good. And the Indian food at the hotel is a real plus However, due to a particular management style prevalent in Uganda, the management and the staff do not get on, and therefore the customer experience gets lost in the middle. So don't expect anything in this hotel to be done with you in mind. The front desk staff are distinctly unfriendly, and deliberately slow. Rooms are cleaned in a uniquely inefficient way leaving them unusable for most of the day without towels or sheets. The pool is there but only 2 or so of the twenty recliners will have cushions. No towels. On - and someone on the staff loves cricket. certainly not Uganda's or their guests favorite sport. Nevertheless, its on all the time and is usually the channel that works on the tv, when the others do not. Sometimes its on two channels simultaneously. Not so important, but indicative of the approach where the staff focus on their own preferences first. So if you love cricket, Indian food, and have a generally high tolerance for sulky staff - this is the place. My second visit, and I can't see myself returning.
Response from jeevan on Sep 15, 2015
Dear sir Thank you for your feedback.MOST of your suggestion, complaints are noted seriously. we have taken the said feed back of yours very seriously. Please be informed that dolphin suites is now completely changed, we have now renovated the hotel, everything has been changed from Linen to cushion, laundry and the staff. We look forward to the pleasure of serving you in your next visit. Warm Regards, Jeevan the new MANAGER Manager

8/10 Good

Joseph, Miami

Liked: Cleanliness, staff & service
Dolphin Suites
This is a very nice hotel, a little dated, but still in good condition. Room had an outdoor balcony which was pleasant in the afternoon or evening. Staff and service at hotel were excellent. One complaint: WiFi was very slow. Also, there were insufficient electrical outlets for the devices a modern day traveler typically carries.
Response from Dinesh on Feb 20, 2016
Dear Mr Joseph, greetings from dolphin suites, thanks for the kind words and your review about dolphin suites. we have taken all your feed back and suggestion positively. .I look forward to welcome your guest here in dolphin suites, and assure you that everything possible will be done to make your stay here a very happy and comfortable one. kind regards, jeevan

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dinesh on Feb 20, 2016
Dear Mr Brain. greetings from dolphin suites, Thanks for the review and thank you for choosing dolphin suites, I look forward to welcome you here in dolphin suites, and assure you that everything possible will be done to make your stay here a very happy and comfortable one. king regards, jeevan

8/10 Good

Piyush, Wembley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great holiday...
I had an excellent and comfortable stay at Dolphine Suits. The staff were friendly and the food and breakfast was very good as well. The hotel is reasonably priced and is located in a good quiet neighbourhood, surronded by good choices of restuarants and shopping mall. The hotel also has a lovely swimming pool.
Response from Dinesh on Feb 20, 2016
Dear Mr Piyus, greetings from dolphin suites, it was such an honor and privilege for us to have you as our guest, thank you so much for your review about dolphin suites, I look forward to welcome you here in dolphin suites, and assure you that everything possible will be done to make your stay here a very happy and comfortable one. kind regards, jeevan

8/10 Good

Girish, Mumbai, India

Liked: Cleanliness, room comfort
Cosy and quiet hotel
The Rooms are neat and clean. The mirror in the room was absent , had to use bathroom mirror . If the breakfast spread can have one Indian item it will be nice. The swimming pool is also pretty nice. There is a attendant to supervise the pool. The service rendered is excellent and efforts are taken to make the stay comfortable. The distance from the city is little bit high though.
Response from Dinesh on Feb 20, 2016
Dear MR Girish, Thank you for the positive review of our hotel. i am pleased to inform you that most of your suggestion have been implemented, We are very pleased to know your suggestion and concern about dolphin suites,We look forward to the pleasure of serving you better in your next visit. Warm Regards, Jeevan Manager

10/10 Excellent

katie, cm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and the staff are friendly
I have booked this hotel for my younger sister .. They really enjoyed the stay .. The hotel is fabulous and their facilities too .. The hotel staff were nice and friendly .. I will recommend to whoever is visiting Kampala please book the Dolphin Suites they are Fabulous. !!!!...
Response from jeevan on Dec 16, 2015
Dear Guest, thank you very much for your good words about dolphin suites, looking forward to welcoming you back at dolphin suites, kind regards, Jeevan

10/10 Excellent

John Adegbola, Lagos, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Nice!
I like the location of the hotel and hotel staff were hospital and the manager very helpful!
Response from Dinesh on Aug 16, 2014
Dear Sir, Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. We look forward to the pleasure of serving you better in your next visit. Warm Regards, Dinesh Gautam Manager

10/10 Excellent

Butch, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
It was a very nice stay. The facility and staff were all very nice
Response from Dinesh on Jan 3, 2015
Dear Guest, Thank you for your the time to write your review of our hotel, your comments are very much valued. We really appreciate your comments regarding our staffs, facilities and service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Dolphin Suites. Best Regards, Dinesh Gautam Manager

4/10 Poor

Tony, Chester UK

Disliked: Staff & service, property conditions & facilities
Hotel under maintenance
I booked one room with two single beds. We arrived, as indicated when booking, at 01.00 hrs on 13 February. There was one young lady on duty and she took us to our room which had one double bed. We demanded a room with two beds as ordered; she had to summon another staff member and then took 45 minutes to get the correct room ready for use. It transpired that there were no other guests in the hotel and the water was to be closed that morning for repairs to the plumbing that would take 24 hours plus to complete. We slept the night and were then taken after breakfast to another hotel miles away that was in the same group. This was a very nice hotel with good amenities and excellent staff. We were also given a complementary dinner that evening. I have not yet checked on the relative prices of the two hotels to see if I should claim a rebate. Would I go back to the first hotel? Not likely.
Response from Dinesh on Jan 3, 2015
Dear Sir, Thank you for the review of our hotel. Kindly accept our apologies for everything. There was a huge problem of plumbing work due to which I had to transfer you to another hotel, otherwise we loved to have you here and I assure you that it won't be happened again.Once again sorry for the inconvenience caused. We look forward to the pleasure of serving you better in your next visit. Warm Regards, Dinesh Gautam Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location away from the hustle of Kampala
Very comfortable Hotel but you need to have a room away from the restaurant area as the T.V is full blast . Would be nice if they had a kettle in your room for a cuppa .
Response from Dinesh on Jan 3, 2015
Dear Sir, Thank you for the review of our hotel. We will definitely think about tea/coffee making facility. The staffs have been already informed for the volume of the TV. We look forward to the pleasure of serving you better in your next visit. Warm Regards, Dinesh Gautam Manager

8/10 Good

Sergey Sunrise, Sodertalje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and friendly personal. Very green and quiet area. Good food but breakfast could be better. When you need something they fix it fast. That’s I call a good service. I definitely come back again.
Stayed 3 nights in Oct 2022
Response from Deepak Mishra General Manager on Oct 8, 2022
Dear Our Valued Guest, Renewed Greetings from Dolphin Suites! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Stay Well Stay Safe Always At Your Service

8/10 Good

Trynke

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022
Response from Deepak Mishra General Manager on Oct 8, 2022
Dear Our Valued Guest, Renewed Greetings from Dolphin Suites! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Stay Well Stay Safe Always At Your Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotellin sijainti on hyvä ja henkilökunta erittäin ystävällistä. Tasoltaan perussiisti mutta viihtyisä.
Response from jeevan on Nov 26, 2016
Dear Guest, greetings of the day, thank you so much for your valuable comments. looking forward to seeing you again in dolphin suites, kind regards, jeevan 0752711277

10/10 Excellent

Sergey, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with nice pool
It was a very nice hotel. I was enjoying there every day. Wonderful personal with good service and always with smile. Good food and you never wait too long to get it.
Response from jeevan on Nov 26, 2016
Dear Sergey, greetings from dolphin suites. thank you so much for your comments. looking forward to seeing you again in dolphin suites, kind regards, jeevan 0752711277

10/10 Excellent

Hyun, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
This is a wonderful place. Everything was great except slow wifi even though this level of internet speed must be better than most hotels in uganda.
Response from General Manager on Nov 26, 2016
Dear Hyun, Greetings from dolphin suites. thank you for the good comments. than you for staying with us. looking forward to serve you once again in the near future. kind regards, jeevan 0752711277

10/10 Excellent

Shrestha, Limburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The hotel and the facilities actually look much better than what is shown in the pictures. I ordered airport pick up service. The drive from the airport to Kampla is approximately an hour. My flight arrived at midnight and travelling alone as a young female, I was very happy that they had sent along another female staff to accompany me back to the hotel. That was very thoughtful. Jeevan (General Manager) did his best to make sure I was comfortable at all times and that I had a great stay. The staff is wonderful and always around to help with what is needed. The hotel itself is surrounded by lush greenery so it had a tropical resort type of vibe. The pool is clean and well maintained. I was very happy with the steam room and sauna. There is always plenty of staff around to help. The hotel restaurant has an excellent menu. The chefs served some wonderful Indian cuisine- some of the best food I have tasted so far. Considering the price range, the service and facilities offered, I highly recommend this hotel. I will definitely be staying here for my next trip in Kampala.
Response from jeevan on Dec 9, 2015
Dear Shrestha, Greetings from dolphin suites, we are truly honored and happy that you have enjoyed your stay with us. thank you so much for your kind words. looking forward to seeing you once again in dolphin suites, Manager Jeevan

10/10 Excellent

Signe Aalbæk, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et besøg værd
Meget søde og hjælpsomme mennesker overalt. Menukortet er varieret,
Response from Dinesh on Feb 20, 2016
Dear Mr Singe greetings from dolphin suites , Thank you in advance for choosing Dolphin suites apartments & thank you for your kind words about out hotel . I look forward to welcome you back here in dolphin suites, and assure you that everything possible will be done to make your stay here a very happy and comfortable one. kind regards Manager Jeevan

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Response from Dinesh on Feb 20, 2016
Dear Mr Peter, greetings from dolphin suites. thank you so much for your review about dolphin suites. Customer satisfaction is considered our utmost priority and therefore, we kindly ask you to feel free to share your experience with us or rather your clients experience, I assure you that we value our clients feedback and take them positively to improve our services and ensure that we provide a memorable experience. looking forward to welcoming you back here at dolphin suites. jeevan

8/10 Good

Mikko

Liked: Cleanliness, property conditions & facilities
no problems
Basic rooms, everything clean/working and nice staff. Breakfest could be better but food was good.
Response from Dinesh on Oct 31, 2015
dear guest , thanks for the feed back and suggestion. Thank you in advance for choosing Dolphin suites apartments, As a guest of Dolphin suites, you are our most precious asset and our main objective is to serve you pleasure. your suggestion on breakfast is noted very well and we will assure that in your next visit we will make some necessary changes. thank you and regards, jeevan

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Middels
Overpriset. Greit nok, men ingen tvil om at det er et misforhold mellom pris og hva du faar.
Response from Dinesh on Feb 20, 2016
Dear Sir, We truly appreciate you taking the time to leave a review! We are thrilled that you enjoyed your stay with us and we'd like to serve you for many years to come.Have a wonderful Christmas and happy new year. warmest regards, jeevan Manager

8/10 Good

Bjørn Møller, Kolding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel med pool
Dejligt hotel i stille område med dyreliv til morgenkaffen. Aber og fugle. I beskrivelsen står der der er vaskemaskine. Fandt ingen. Ikke engang en fælles. Derimod dyrt vasketilbud.
Response from Dinesh on Feb 20, 2016
Dear Bjorn, greetings from dolphin suites, thank you so much for your review about dolphin suites. Customer satisfaction is considered our utmost priority and therefor we are always available to serve our guest at dolphin suites. looking forward to welcoming you back here at dolphin suites, kind regards, jeevan

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dinesh on Feb 20, 2016
Dear Louse, greetings from dolphin suites, thank you so much for your recent stay in dolphin suites and thank you for your review. looking forward to welcoming you back here at dolphin suites. kind regards, jeevan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes Hotel mit guter Preis-Leistungs-Relation
Ein wenig außerhalb, aber mit Taxi recht problemlos zu erreichen. Um einen kleinen, blitzsauberen Pool herum gruppieren sich die von einem Schilfdach gedeckte Bar, das Rezeptionsgebäude und das eigentliche dreistöckige Unterkunftsgebäude. Nach einem angemessen effizienten Einchecken (verschiedene Formulare sind auszufüllen und der Reisepass wird kopiert; das Personal ist freundlich und spricht fließend englisch) werden die Koffer ins Zimmer getragen und das Zimmer mit seinen technischen Eigenheiten ausführlich erklärt. Das Zimmer ist angemessen groß. Neben dem Doppelbett und den beiden Nachttischen ein kleiner Schreibtisch, eine große Kofferablage, ein Kleiderschrank mit Safe. Telefon, Flachbildfernseher und Klimaanlage – alles funktioniert einwandfrei. Die Klimaanlage ist nicht übermäßig laut, und als die Fernbedienung schwächelte, wurde sofort innerhalb weniger Minuten alles in Ordnung gebracht. Das Badezimmer ist einfach und mit etwas knapp bemessenen Ablageflächen ausgestattet, aber blitzsauber. Der Wasserdruck ist hoch, das Heißwasser auch wirklich heiß (Sonnenkollektoren auf dem Dach); es ist gechlort und zwar nicht trinkbar, aber zum Zähneputzen geeignet. Der Abfluss in der Dusche ist leicht verstopft, bis die Duschtasse nach dem Duschen leergelaufen ist, dauert ein paar Minuten. WLAN ist gratis und zuverlässiger als erwartet. Drei Netze stehen zur Auswahl; eines davon funktioniert immer. Im Zimmerpreis ist ein Continental Breakfast inbegriffen.
Response from Dinesh on Apr 11, 2015
Sehr geehrter Herr, Vielen Dank für die positive Bewertung unseres Hotels . Wir freuen uns sehr , dass Sie Ihren Aufenthalt genossen . Wir freuen uns auf die Freude , Ihnen zu dienen besser bei Ihrem nächsten Besuch . Herzliche Grüße , Dinesh Gautam Manager

8/10 Good

Wong Yin, Kenya

Liked: Cleanliness, staff & service, room comfort
A relaxing and comfortable place to stay
The room is quite nice, especially I like the shower. Hotel staff are very helpful and nice.
Response from Dinesh on Jan 3, 2015
Dear Sir, Thank you for the positive review of our hotel. We look forward to the pleasure of serving you better in your next visit. Warm Regards, Dinesh Gautam Manager

8/10 Good

Johan, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jättebra service och bemötande
Bra hotell med hög standard och väldigt trevlig personal, ok gym och pool. Väldigt bra frukost.
Response from Dinesh on Jan 3, 2015
Dear Sir , Tack så mycket mycket för din recension och hoppas kunna ge dig bättre inom en snar framtid . Hälsningar , Dinesh chef

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dinesh on Feb 20, 2016
Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We’re glad you enjoyed your stay. It would be such a pleasure to personally welcome you back to our hotel! Warmest Regards, jeevan