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Reviews of Town Lodge Johannesburg Airport

2 out of 5
Town Lodge Johannesburg Airport
Herman Road Harmelia Ext 2 Germiston, Kempton Park, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 89 reviews" "
Rating 8 - Good. 28 out of 89 reviews" "
Rating 6 - Okay. 15 out of 89 reviews" "
Rating 4 - Poor. 4 out of 89 reviews" "
Rating 2 - Terrible. 0 out of 89 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bernardine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good, clean place to stay at a reasonable price. Small room but clean and quiet. We would stay again. If you want the shuttle service, set up in advance. It is expensive but efficient and safe.
Stayed 2 nights in Apr 2024
Response from Ashleigh on May 2, 2024
Thank you for taking the time to rate the hotel. We are so glad that you enjoyed your stay with us. We hope to welcome you back soon

10/10 Excellent

hideki, Chino

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to stay when I come to Joberg
Stayed 2 nights in Apr 2024
Response from Ashleigh on Apr 16, 2024
Thank you for your continued support. We absolutely love having you back at the hotel. Thank you for always choosing to stay at Town Lodge Airport.

10/10 Excellent

hideki, Chino

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place
Stayed 1 night in Apr 2024
Response from Ashleigh on Apr 15, 2024
Thank you so much for taking the time to rate the hotel. We hope to see you again soon.

10/10 Excellent

PERCY JHONY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's okay
Stayed 1 night in Feb 2024
Response from Ashleigh on Feb 19, 2024
Thank you for the 5 star rating. We hope to see you again soon

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashleigh on Jan 31, 2024
Thank you for taking the time to rate the hotel. We appreciate the fantastic rating and hope to welcome you back as our guest in the near future

10/10 Excellent

Kembo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and safe
Response from Ashleigh on Jan 31, 2024
Thank you for taking the time to review the hotel on your recent stay. We appreciate the fantastic feedback and hope to welcome you back soon.

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay. Enjoyed the breakfast
Stayed 1 night in Oct 2023
Response from Ashleigh on Oct 20, 2023
Dear Mr. Naidoo Thank you for the wonderful feedback. We hope to see you again soon. Warm RegardsAshleigh

10/10 Excellent

Estelle

Stayed 1 night in Oct 2023
Response from Ashleigh on Nov 7, 2023
Dear Mr and Mrs. Bateman Many thanks for wonderful review. We hope to see you again soon. Warm RegardsAshleigh Hickman

10/10 Excellent

Eunice

Stayed 3 nights in Oct 2023
Response from Ashleigh on Oct 20, 2023
Dear Mr. and Mrs. Bateman Thank you for your wonderful rating. We hope to see you again. Warm RegardsAshleigh Hickman

6/10 Okay

Jodi

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

hideki, Chino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a no frills business hotel but scored A for their staff
Stayed 1 night in Sep 2023
Response from Ashleigh on Sep 8, 2023
Good Morning Thank you for the great feedback. We will definitely let the team know. We hope to see you again soon. Warm RegardsAshleigh Hickman

10/10 Excellent

NeillValorie

Stayed 1 night in Sep 2023
Response from Ashleigh on Sep 7, 2023
Dear Mr. Valorie Thank you for the fantastic review. We hope to see you soon. Warm RegardsAshleigh Hickman

4/10 Poor

Welldy

Stayed 4 nights in Aug 2023

10/10 Excellent

Mc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here several times and never had any complains, staff always helpful and friendly
Stayed 1 night in Aug 2023
Response from Ashleigh on Aug 17, 2023
Dear Mr. Mogoera Thank you for the fantastic feedback. We hope to see you again soon. Warm RegardsAshleigh Hickman

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not good exp but I gt few hours of sleep
Place is very small overpriced. They should charge per hour...only stayed 6 hrs. Requested shuttle service but had to take taxi from airport. No phone in the room to contact reception...no wifi code. No bfast box. Shower was lukewarm in an icy JHB. I wont recommend staying here.
Stayed 1 night in Jun 2023

10/10 Excellent

Jolene

Stayed 1 night in Apr 2023

10/10 Excellent

Sebastien

Stayed 1 night in Mar 2023

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Lodge Group Shines
For many years I used to stay at the City Lodge Group on my travels but, over the years the “convenience” and “simplicity “ of online bookings at alternative stays lured me away. I am back. Over the past two weeks I have booked exclusively at these hotels and experienced the most incredible service and attention to detail that I was used to in the past. From management to staff, from cleanliness to convenience, you have it all. Thank you for restoring my faith in Customer Service. I can recommend the Shurrle, well organised and ON TIME, the staff, efficient, friendly, helpful and passionate about their customers. The restaurant, open late when you arrive for a snack, open early for a great breakfast before your next flight. Thank you Town Lodge Airport, I will definitely be back.
Ready at 5:30 AM
Stayed 1 night in Feb 2023
Response from Ashleigh on Feb 6, 2023
Dear Mr. Potgieter Thank you so much for the wonderful feedback. We are extremely grateful that you have returned to the City Lodge Hotel Group and definitely look forward to seeing you soon at Town Lodge Airport. Warm RegardsAshleigh Hickman

10/10 Excellent

Livit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness
Stayed 1 night in Jan 2023

10/10 Excellent

Ian

Stayed 1 night in Nov 2022

10/10 Excellent

Goabaone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception
Stayed 1 night in Nov 2022
Response from Ashleigh on Nov 29, 2022
Good Afternoon Mr. SetlhakoThank you for your feedback. We hope to see you again soon. Warm RegardsAshleigh Hickman

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Bo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is great.
Stayed 1 night in Sep 2022
Response from Ashleigh on Sep 26, 2022
Good Morning Mr. Zhu Thank you for the fantastic feedback on the staff service. We hope to see you again soon. Warm Regards Ashleigh Hickman

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the airport and safety
Stayed 1 night in Aug 2022
Response from Ashleigh on Aug 30, 2022
Dear Michael Thank you for the wonderful review. Hope to see you again soon. Kind RegardsAshleigh Hickman

8/10 Good

CI

Stayed 1 night in Jun 2022

8/10 Good

Fredrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very central in JHB a good business hotel. Room was just cold but the heater worked well. Can not fault the hotel very good value for money and the staff go.out the way to help and please the guest.
Stayed 4 nights in Jun 2022
Response from Ashleigh on Jun 16, 2022
Good Morning Fredrik Thank you for the fantastic feedback on your recent stay. We hope to see you again soon.

8/10 Good

Karemera

Stayed 2 nights in Apr 2022

6/10 Okay

Chad, ROSWELL

Liked: Cleanliness, staff & service, property conditions & facilities
Contrary to the Expedia profile, there is no airport shuttle and never has been. They eventually arrange transport and were able to add it to my bill as I don’t carry rand for stopovers. The hotel itself is adequate and food good. Dinner service was slow but there seemed to be a large group probably ordering all at once. My room neighbors decided to have a party past midnight yelling down the hall and making noise. Not exactly the hotel’s fault but maybe they can monitor a little better.
Stayed 1 night in Mar 2022

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff was very friendly
Stayed 3 nights in Feb 2022
Response from Ashleigh on Feb 11, 2022
Good Morning Johan Thank you so much for the wonderful feedback received regarding the friendliness of the team. We hope to see you again soon. Kind Regards Ashleigh

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, staff was very helpful
Stayed 1 night in Dec 2021
Response from Ashleigh on Dec 15, 2021
Dear Daniel Thank you for your wonderful review. We hope to see you again soon. Kind Regards Ashleigh

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place.
Stayed 1 night in Dec 2021
Response from Ashleigh on Dec 13, 2021
Good Morning Daniel Thank you for the positive feedback. Hope to see you in the near future. Kind Regards

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for light sleepers.
The hotel is ok, however, it has almost no sound proofing.
Stayed 1 night in Nov 2021

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in even tho booked at the last minute. Very friendly!
Stayed 1 night in Nov 2021
Response from Ashleigh on Nov 8, 2021
Good Morning William Thank you so much for the wonderful feedback. We hope to see you again in the near future. Kind Regards Ashleigh Hickman

10/10 Excellent

Bongi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ashleigh on Nov 2, 2021
Dear Bongi Thank you for the fantastic review. We hope to see you again soon. Kind Regards Ashleigh Hickman

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good secure facility. Staff was very friendly and the place was very clean.
Stayed 2 nights in Oct 2021
Response from Ashleigh on Oct 25, 2021
Good Morning Bruce Thank you for the wonderful review. We hope to welcome you back to Town Lodge Airport in the future. Kind Regards Ashleigh

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ashleigh on Oct 14, 2021
Good Morning Thank you for the wonderful rating. We hope to see you in the future. Kind Regards Ashleigh Hickman

8/10 Good

Reclam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip on 5 May 2021
Enjoyed my stay. Very helpful and friendly service, clean rooms, very well maintained.
Stayed 1 night in May 2021
Response from Ashleigh on May 11, 2021
Thank you for the wonderful feedback. We look forward to welcoming you back to Town Lodge Johannesburg Airport in the near future. Kind Regards Ashleigh Hickman General Manager

10/10 Excellent

Bernd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great comfort and extremely clean establishment, something to be expected from the more pricey options available.
Stayed 1 night in Feb 2020
Response from The CLHG Team on Feb 12, 2020
Dear Bernd Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback and rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round a great stay
Stayed 4 nights in Jul 2019
Response from The CLHG Team on Aug 5, 2019
Dear Caroline Thank you so much for being our guest. We are pleased that you enjoyed your stay with us. Thank you for the excellent rating. We hope to welcome you back as our guest again soon. With kind regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The CLHG Team on Jun 18, 2019
Dear Karen Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from The CLHG Team on Apr 1, 2019
Dear Daniel Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff, clean facility and linen, quiet environment. Thought cost of shuttle is pricy.
Stayed 1 night in Mar 2019
Response from The CLHG Team on Apr 1, 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your valuable feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supern
The best jnb hotel. I always choose it
Stayed 1 night in Feb 2019
Response from Cecuke on Feb 19, 2019
Thank you so much for being our guest! We really appreciate your feedback. wishing you a super day. Kind Regards, Management

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was vey good. Maybe leave some rusks for the morning Coffee.
Stayed 1 night in Feb 2019
Response from The CLHG Team on Feb 12, 2019
Dear Philip Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and will certainly give your suggestion consideration. We hope to welcome you as our guest again soon. With kind regards

4/10 Poor

Shaun, Port Elizabeth

Business traveller
Disliked: Staff & service
There card issue machine was not working when I checked in, so had to call someone to open each time. Breakfast was very basic, could have slight change every day such as fried tomato. There was a card in my room from the housekeeper saying she had put her heart and soul into preparing the room, yet there was no personal touch, just same old room as every other hotel. Had my name wrong so check-in was stressful as it appeared as though I did not have a booking. Not handled with empathy. Staff were disengaged. I stayed at City Lodge during Indaba and seemed like another world compared. Very disappointing and not what I expect from a stay at this Group.
Stayed 2 nights in Nov 2018
Response from The CLHG Team on Dec 4, 2018
Dear Shaun Thank you for taking the time to review our hotel. We regret that you were unhappy and thank you for your explanation which is appreciated and will be shared with the appropriate members of management. It is always extremely disappointing when we are unable to completely meet a guest’s requirements at one of our hotels and we sincerely hope you will give us an opportunity to redeem ourselves. In the meanwhile we will continue with our commitment to kindness and service excellence. With kind regards

6/10 Okay

KEITH

satisfactory
The hotel has been re-vamped since I last stayed there(I have been to alternate hotels in and around this area for the last 2years, which are better value for money- I decided to checkout this hotel again). Convenient location, secure, a pity only one type of breakfast offered-R120 for a continental breakfast is not value for money. Can be noisy-other guests have little consideration for others-
Stayed 1 night in Aug 2018
Response from Slesh on Sep 4, 2018
Dear Mr. Keith Thank you for taking the time to complete our online survey. At the outset we wish to thank you for having chosen Town Lodge Airport as your accommodation preference. We most certainly do regard you as a valued Guest at our Hotel. Town Lodge brand offers 2 types of breakfast: Full English @ R165 and Continental breakfast @ R135. We apologize for the noise levels that you encountered during your stay. Please be assured that we extend our sincere apologies for any inconvenience you may have had and we honestly believe that we can turn a negative experience into a positive one and ask you to afford us the opportunity to do so in future.

10/10 Excellent

Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Slesh on Aug 26, 2018
Dear Christiaan Thank you for your friendly and kind feedback. As a Hotel we always strive to satisfy and give the best services as per our company policies. We are pleased with your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Hotel Management on Jun 26, 2018
Thank you for your rating. Kind Regards

10/10 Excellent

THULANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Was good enough for me
Stayed 3 nights in May 2018
Response from Hotel Management on Jun 26, 2018
Thank you for your response. Kind Regards

8/10 Good

Meledathu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The CLHG Team on Apr 3, 2018
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards