Casino
Check availability

Reviews of Peermont Mondior At Emperors Palace

4 out of 5
Peermont Mondior At Emperors Palace
64 Jones Road, Kempton Park, Gauteng

Reviews

8.0

Very good

Rating 10 - Excellent. 86 out of 279 reviews" "
Rating 8 - Good. 118 out of 279 reviews" "
Rating 6 - Okay. 56 out of 279 reviews" "
Rating 4 - Poor. 9 out of 279 reviews" "
Rating 2 - Terrible. 10 out of 279 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARY ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful. Great service, comfortable rooms, great breakfast. Walk to many restaurants. Close to the airport
Stayed 2 nights in Apr 2024

10/10 Excellent

MARY ANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is elegant! Comfortable and clean. Great breakfast every morning, beautiful garden/pool area just the other side of the casino. Many choices to eat and drink. Best of all is the awesome service in every area of the property. I really enjoyed my stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Quality of service was excellent. Staff is fantastic. Rooms were fantastic. Everything about the facility and grounds are outstanding.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value, excellent hotel amenities, highly recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast... 10 minutes drive from JNB airport.. Lot of restaurants next to hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Rian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

EMMALINE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs/dust mite dilemma
Our check was at 3pm, we arrived at 4pm to find out that the rooms were not ready yet. We were asked to return at 5pm and to our disappointment had to wait another 30mins for the reception to receive feedback from housekeeping. Eventually we checked in, and was told maintenance will be coming to fix a leaking handbasin. We walked through the passages that reeked of tobacco smoke!! Rooms are tiny for the price we paid; the worst experience was the tiny little bites we endured soonest we slept on the beds which was most uncomfortable, too soft and wobbly mattress with very thin duvet ; clearly poor quality linen! Hardly slept through the night due to the severe scratching from the dust mites or bed bugs as we couldn’t hear or see one mosquito.
Stayed 1 night in Dec 2023

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower head had not been cleaned in years! At breakfast found hair in several of the dishes. Other than that, the stay was OK.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast and location for my purpose (close to airport, to RSA office and CP premises). Availability of diverse resto options at Emperor Palace. Just difficult to access the pool as have to go for a long walk
Stayed 1 night in Nov 2023

10/10 Excellent

Raheel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

craig

Stayed 13 nights in Oct 2023

2/10 Terrible

Fawwaz

Stayed 3 nights in Sep 2023

8/10 Good

Duncan Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was clean and well maintained
Stayed 2 nights in Sep 2023

6/10 Okay

Neil

Business traveller
Disliked: Cleanliness
First 3 hours after arriving the aircon wasn’t working on a 30° day. At night the speakers outside the main entrance and outside my window and by the lifts played music until 4 in the morning despite multiple visits to the front desk- no sleep! Room next door ordered room service and the tray was left on the floor outside for 24 hours - dirty
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emperors Palace mondior Hotel
Room OK.. Bit tired but has everything including fridge. Tea/coffee making. Iron. TV etc and full bath with shower. Excellent bedding and pillows. Great pool at 5 star sister hotel.. Spent a lovely
Stayed 2 nights in Mar 2020

8/10 Good

Frederic

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Needs a better air conditioning Showers need maintenance
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick response to my reservation booking. My guest were well taken care of
Stayed 1 night in Feb 2020

6/10 Okay

Norman

Business traveller
Liked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Minette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun, convenient hotel for a JNB transit.
Quick shuttle ride to hotel, although it filled up quickly on a Saturday. Check-in process was quick and staff is friendly. The casino and surrounding restaurants are fantastic as well as the buffet breakfast. We’ve stayed here around 5 times now while transiting through JNB and always had a great experience.
Stayed 1 night in Jan 2020

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Milimo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2019

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Teboho Mokoena on Nov 22, 2019
Good day Andrew, Thank you for staying with us and for rating us!! Hope to see you soon.

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Teboho Mokoena on Nov 22, 2019
Good day Wilma, Thank you for staying with us and for rating us!! Hope to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Every time I stay the showers always leak on the floors so you need plenty of towels to mop the water up. The extraction fan in the bath room is very noisy and it runs all the time making it very noisy at night. Everything else was fine. Thanks
Stayed 2 nights in Oct 2019
Response from Teboho on Nov 6, 2019
Good Day Valued Guest, Thank you for taking the time to complete our survey, we appreciate the feedback and we are sorry to hear about your experience with our room. The project of replacing all our shower doors has started and we hope to complete it by early next year. We hope to welcome you back soon. Kind regards Teboho Mokoena Front Office Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally unacceptable
It was dreadful I reported to the front desk that the air conditioning was not working. They said they would report it to maintenance to come and fix it. At 9.15pm I went in person to the front desk they assured me that it would be fixed. I asked for another room as it was unbearably hot. We waited until 10.30pm and the air conditioning still hadn't been sorted. For the amount of money that was paid the situation was completely and utterly unacceptable.
Stayed 1 night in Sep 2019
Response from Mondior Hotel. on Sep 27, 2019
Good Morning John Thank you for your support and for completing our E-Guest Survey. Please accept our sincerest apologies for the inconvenience caused during your stay. Relevant department has been notified about the matter in order to investigate further and ensure that it doesn't happen again.. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship. We hope to welcome you back in the near future. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right next to casino with at least 12 restaurants, perfect stopover place. Clean and comfy bed, great water pressure!
Stayed 1 night in Sep 2019
Response from Mondior on Sep 27, 2019
Dear Valued guest. Thank you for choosing the Peermont Mondior Hotel. We are so pleased to hear that your stay was a great one and that you had exciting times and a relaxing stay. We hope to welcome you back to the Peermont Mondior again soon. Regards.

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Mondior on Sep 17, 2019
Thanks for the great feedback. We glad you had a wonderful stay !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff of the hotel was the best part. always trying to help and making sure I have everything that I need. Very flexible and always welcoming.
Stayed 3 nights in Jul 2019
Response from Teboho Mokoena on Aug 6, 2019
Dear Valued Guest, Thank you for your awesome feedback. It’s great to hear you enjoyed your stay with us. Take care and see you soon

2/10 Terrible

Cecilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor case management
I was charged twice for my room. No one would give me a receipt or come forward with a truthful explanation on what happened. If there is a trainee who has made errors this should be communicated to clients . I now have to wait for 7-14 days for a refund.
Stayed 5 nights in Jul 2019

10/10 Excellent

Nolwazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Teboho Mokoena on Aug 2, 2019
Dear Nolwazi, Thank you for staying with us and for an awesome rating!

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probablynthe worst hotel I have ever stayed at.
Terrible. Easily one of the worst hotels I have ever stayed at. Incredibly bad value for money - this was almost R3.5K for the night. Room was like a box with a dripping toilet. Eventually got moved to another box next to a staff room. Noise all night. Never ever ever again.
Stayed 1 night in Jun 2019
Response from Teboho Mokoena on Jul 30, 2019
Dear Tony, Thank you for your feedback. Clearly we have not delivered a memorable stay for you. Please accept my sincerest apologies. I have shared your feedback with the team so we can all improve. Hope to see you soon

10/10 Excellent

Carla B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Teboho Mokoena on Jul 30, 2019
Dear Carla, Thank you for the awesome rating!! It’s great to hear you enjoyed your stay with us. Take care and see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Teboho on May 31, 2019
Dear Guest Thank you for your awesome rating. I am happy to see that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Absolutely no complaints,
Stayed 1 night in Apr 2019
Response from Teboho on May 3, 2019
Dear Guest, Thank you for your awesome feedback. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps introduce a car lane for hotel guests at the entrance. Guests shouldn’t have to pay entrance fees if they are a guest at the hotel and can provide proof of hotel accommodation.
Stayed 1 night in Apr 2019
Response from Teboho on May 5, 2019
Dear Jennifer, Thank you for letting us know how we can improve on our service levels to you. For future stays, please inform the service ambassadors at the gate that you have a hotel booking and they will check your name on the list of hotel guest’s and you won’t have to pay. It’s only day visitors that pay and not hotel guest. On the whole, I am glad you enjoyed the hotel. Kind regards Teboho Mokoena Front Office Manager

8/10 Good

susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and entertaining.
A good hotel, room was a bit small but clean and quiet. Complex included many restaurants and attractions. Great for a stopover.
Stayed 2 nights in Apr 2019
Response from Teboho on Apr 15, 2019
Dear Susanne, Thank you for your awesome feedback. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

6/10 Okay

Charl

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Teboho on Apr 14, 2019
Dear Charl, Thank you for your rating. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Teboho on Apr 14, 2019
Dear Lesley, Thank you for your awesome rating. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and secure with airport shuttle, indoor area with lots of food choices and on site cinema
Stayed 2 nights in Mar 2019
Response from Teboho on Apr 3, 2019
Good day, Thank you for your awesome feedback. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Teboho on Apr 3, 2019
Good Day Thank you for taking the time to complete our survey, we appreciate your ratings. We hope to welcome you back soon. Kind regards Teboho Mokoena Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Smallish room, nicely appointed with a good shower. Friendly staff. Hotel airport shuttle ever 20 minutes
Stayed 1 night in Mar 2019
Response from Teboho on Apr 3, 2019
Good day, Thank you for your awesome feedback. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Teboho on Apr 3, 2019
Good day Ian, Thank you for your awesome 10/10 rating. I am happy to hear that you had a wonderful time and enjoyed the hotel as well as its facilities. We look forward to welcoming you back soon. Kind regards Teboho Mokoena Front Office Manager

6/10 Okay

Verified traveller

For the price it is an average hotel.
Stayed 1 night in Mar 2019
Response from Teboho on Apr 3, 2019
Good Day Thank you for taking the time to complete our survey, we appreciate the feedback. We hope to welcome you back soon. Kind regards Teboho Mokoena Front Office Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Whilst the hotel was fine, our experience has been soured by a double charge for our room, through both Expedia, with whom we booked, and Gulliver's Travels, who we do not recognise. We have referred this back to the hotel by email, but after 48 hours have had no acknowledgment. On our previous stay, a similar double booking was remedied by staff. Have we been scammed?
Stayed 1 night in Mar 2019
Response from Teboho on Apr 3, 2019
Good day, Thank you for staying with us and foe completing our survey. Hope the double charge was fixed. See you soon. Regards, Teboho Mokoena