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Reviews of Hillel 11 Hotel

Hillel 11 Hotel
Hillel 11, Jerusalem

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 623 reviews" "
Rating 8 - Good. 257 out of 623 reviews" "
Rating 6 - Okay. 100 out of 623 reviews" "
Rating 4 - Poor. 37 out of 623 reviews" "
Rating 2 - Terrible. 30 out of 623 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

roman

Liked: Property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 13 nights in Apr 2024

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, amenities
Nice location. Good beds. Good bathrooms. Dark rooms. Needs more light. I paid extra for a balcony but it overlooked a loud construction site. Not pleasant.
Stayed 3 nights in Mar 2024

4/10 Poor

David, Nahariya

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location, clean room, but lots of problems -- broken ac/heat control, no cold water at bathroom sink, no handle on the faucet, no toilet paper holder, nowhere to put toiletries and worst of all, no window but a milk glass slider opening to a dirty back shaft -- all this after being told I was getting a free upgrade. Gotta wonder what the upgrade was from. I won't be coming back.
Stayed 1 night in Mar 2024

6/10 Okay

Gabriel

Lots of space for the price. Everything worked but the place is in need of upgrade. Refrigerator iced up. Clean comfortable room. Breakfast pretty basic. Excellent value for the money.
Stayed 3 nights in Mar 2024

2/10 Terrible

Gerardo

Disliked: Cleanliness, property conditions & facilities
At arrival the room showed dusted, floor dirty, on my stay of 9 nights they “cleaned” the room everyday but did not sweep the floor very well, dust, fluff, woman’s hair, small woman’s hair clips and more, the t disturbing was the noise of the doves on the roof at 5:00 am, doves walking, pecking the roof and signing every day early morning around 5:00 am, room was extremely hot in plain winter due that the hotel water heater was near the room, i have to open the window to allow cold air into the room, but at the time of sleep have to close the window
Stayed 9 nights in Feb 2024

8/10 Good

ariella

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Excellent Value
This hotel is an excellent value. The location is close to many tourist attractions, restaurants, and the Old City. The staff couldn’t have been more accommodating. The room was a bit worn, but clean. A little “tidying up” of the lobby and hallways would make a big difference in the overall way the hotel presents. It is possible, though, that the feeling of messiness was due to it having been a holiday.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joshua

The lovely folks at the front desk were extraordinary kind and helpful!
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Super friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Liked: Cleanliness, room comfort
This property located in the middle of the city. So all sites a walking distance from hotel.
Stayed 8 nights in Aug 2023

10/10 Excellent

Abe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and affordable
Stayed 1 night in Aug 2023

8/10 Good

mark

Liked: Cleanliness, property conditions & facilities
Excellent location spacious rooms
Stayed 4 nights in Aug 2023

10/10 Excellent

Livis

Stayed 4 nights in Jul 2023

4/10 Poor

Vera

Disliked: Cleanliness, amenities, property conditions & facilities
Good location, generally courteous front desk staff. The listing on Expedia listed some false facts: 1. Breakfast is NOT at Hillel hotel, but in a different hotel, on a different block, across the big road, about a 7-10 min walk, and big stairs to pass. If you are planning to get out of bed for a quick breakfast, that will not be the case. It feels like going out to eat then a breakfast at the hotel. The options at breakfast are good, but the cleanliness of certain things is questionable. I will spare the details. Dining room staff are about 50-50 on being nice. A few young men were quite short and unaccommodating. The older gentlemen from the kitchen seemed to be upset with their attitude. 2. Listing on Expedia listed Kitchen, but in Hillel language that doesn't mean that you can cook or make coffee there. So what I had was 1. extra sink 2. little fridge, and 3. tea pot that didn't work and wasn't clean. The tea pot was replaced with another that wasn't clean either. The manager tried to convince me that the presence of the tea pot makes it a kitchen (ette). In my experience it doesn't mean either of the two, and usually every respectable hotel has a fridge and a tea pot, without advertising a kitchen! There is NO shuttle provided to the hotel. The shuttle service provided FROM the hotel is not free, although quite affordable. The hours are very selective. Cleanliness is generally shaky. The front desk staff really tried to make my stay comfortable.
Stayed 14 nights in Jul 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, amenities, property conditions & facilities
Nearest the holy sites and at an economic price.
Stayed 5 nights in Jul 2023

6/10 Okay

Tzuri

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The big units are nice for a family with young kids but tge fact that that was no common areas to be in and tbe breakfast was in a different hotel, made it not so friendly for kids. The hotel location is amazing and really fun.
Stayed 1 night in Jul 2023

4/10 Poor

Rachel

Disliked: Cleanliness, amenities, property conditions & facilities
Really lousy. Mouldy shower
Stayed 2 nights in Jul 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness
The hotel was great staff was truly amazing rooms were nice great location definitely staying again
Stayed 2 nights in Jul 2023
Response from Front Desk Office on Jul 8, 2023
Thank you so much dear for your feedback and review. It was a pleasure hosting you.

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast is a 5/10 minute walk off property. I would not buy it again for that reason. The food was fine but not worth it if you had walk there.
Stayed 5 nights in Jun 2023
Response from Front Desk Office on Jul 8, 2023
The distance between the "Hillel 11 Hotel" and the "Lev Yerushalayim Hotel" the hotel that you had your breakfast at is a minute and a half walking distance by foot. It's not 5/10 minutes.Thank you!!

10/10 Excellent

Zoe

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in a great location. Great for families and pet friendly! I will definitely be staying here again.
Stayed 1 night in Jul 2023
Response from Front Desk Office on Jul 6, 2023
Thank you, we truly appreciate your genuine feedback.

8/10 Good

Dalia

Business traveller
Liked: Room comfort
Mold in shower stalls
The hotel is in bad condition, there’s mold in the shower stalls, I checked three different rooms and they all had mold. I’m allergic to mold and it’s a serious health hazard to anyone. Had to clean it myself with a mask and gloves on. the elevator handle was broken then got fixed
Stayed 4 nights in Jun 2023
Response from Front Desk Office on Jul 2, 2023
Thank you dear Dalia for your review and feedback.

8/10 Good

FERNANDO, CORAL SPRINGS

Liked: Cleanliness, amenities, property conditions & facilities
CLOSE TO EVERYTHING
Stayed 4 nights in Jun 2023
Response from Front Desk Office on Jun 28, 2023
Thank you for your review and feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Would definitely go back
Older, budget hotel but VERY well maintained. Staff is exceptional. Room was small but perfectly adequate. Everything worked just fine. Fantastic location.
Stayed 1 night in Jun 2023
Response from Front Desk Office on Jun 9, 2023
Thank you for your very kind review. I am happy that you enjoyed your stay with us.

6/10 Okay

Benjamin

Disliked: Cleanliness
A little bit old and dirty, but if you don't mind that a reasonable value
Stayed 3 nights in May 2023
Response from Front Desk Office on Jun 4, 2023
Thank you for your stay.

10/10 Excellent

Ariel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience. Great staff.
Stayed 6 nights in Apr 2023
Response from Front Desk Office on Jun 4, 2023
Thank you for your review and high score. It was a pleasure hosting you at the Hillel 11 Hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Front Desk Office on May 24, 2023
Thank you!!

10/10 Excellent

Johann

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Front Desk Office on May 15, 2023
Thank you for your high score. It was a pleasure hosting you.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Could be much better
Check-in was all fine. Tint there are few issues that need addressing - there was no hot water on day 2 and 3 of our stay - apparently there is a boiler that needs to be kept on and so we did, but still no hot water. Secondly, the cleaning lady turned up at around 8.30 am, when we were still preparing to go out. We asked her to come back later, but she never did - our room was not cleaned at all during our stay. Finally, the property rooms do need substantial refurbishment - holes on the walls, paint coming off the ceiling, a/c spitting dirt on the floor, etc. the only positive perhaps was that the receptionists were very polite and helpful. Location is also very convenient.
Stayed 2 nights in May 2023
Response from Front Desk Office on May 15, 2023
Thank you for your review and feedback. We will look into the issues that you wrote about. Sorry for the inconvenience during your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Staff is very attentive
Stayed 7 nights in May 2023
Response from Front Desk Office on May 14, 2023
Thank you so much dear for your high score and feedback. It was a pleasure hosting you.

10/10 Excellent

mizhar

Liked: Cleanliness, property conditions & facilities
Bien servicio, bonito hotel y accesible gracias por todo
Stayed 8 nights in May 2023
Response from Front Desk Office on May 14, 2023
Thank you for your review and high score. It was a pleasure hosting you.

2/10 Terrible

Hezi

Disliked: Cleanliness, room comfort
Doesn't worth the money.
The stay was a disaster. First we had hair on the sherts, we requested to replace (the guy in the reception replaced them but wanted to see it :/). Then the night was awful, it's loud and it is as if there are no windows at all, you can hear everything on the street. Definitely doesn't worth it
Stayed 1 night in Apr 2023
Response from Front Desk Office on Apr 28, 2023
Thanks dear.

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy walking distance to transport & the Old City. Smooth check in with lovely & helpful reception staff. Will keep it as an option for our next visit to Jerusalem.
Stayed 5 nights in Apr 2023
Response from Front Desk Office on Apr 20, 2023
Thank you dear for your review. We are delighted to know that you enjoyed your stay with us.

6/10 Okay

Astu

Stayed 4 nights in Apr 2023
Response from Front Desk Office on May 11, 2023
Thank you.

10/10 Excellent

Theodros

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were helpful Ahmed was great
Stayed 7 nights in Apr 2023
Response from Front Desk Office on Apr 14, 2023
Thank you dear. It was a pleasure having you stay at the Hillel 11 Hotel.

10/10 Excellent

Heron

Stayed 2 nights in Apr 2023
Response from Front Desk Office on Apr 28, 2023
Thank you for your high score.

8/10 Good

NISSAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is old and not properly maintained. There is no proper connection for the phone, it is difficult to lock the shower, etc.
Stayed 1 night in Apr 2023
Response from Front Desk Office on Apr 7, 2023
Thank you dear guest for your review and feedback.

6/10 Okay

RINA

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Front Desk Office on Apr 28, 2023
Thank you dear for your stay.

10/10 Excellent

Adrian Gabriel

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Front Desk Office on Mar 31, 2023
Thank you for your high score.

4/10 Poor

Jose

Travelled with group
Disliked: Amenities, property conditions & facilities
The pictures of the property look very promising, and the staff are friendly, but the overall experience is poor. The elevator had a broken wall and torn decoration. There were no cutlery or dishes in the ‘kitchenette’. I booked an Executive Suite that was advertised to have a double sofa bed, but only a single sofa bed was provided, which was dusty and had stains on the seats. It looks like the hotel would have been nice when new, but the condition now is unfortunately quite poor.
Stayed 1 night in Mar 2023
Response from Front Desk Office on Mar 26, 2023
Thanks for your review and feedback. There is only one sofa bed which can be opened from the lower section for a child to sleep on!! It's never been advertised on the website that the hotel provides two sofa beds!! It's one sofa bed that is suitable for an adult to sleep on the upper section and a child of a small size to sleep on the lower section. Thanks.

8/10 Good

Eli Eliahu

Stayed 1 night in Mar 2023
Response from Front Desk Office on Mar 31, 2023
Thank you for your rating and for your stay at the Hillel 11 Hotel.

6/10 Okay

Avner

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is ok and very central
Stayed 2 nights in Feb 2023
Response from Front Desk Office on Feb 27, 2023
Thank you for your stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, room comfort
Excellent
Excellent location, a short walk to the food markets and Old City (15 mins). Very spacious and clean room. Staff were all very accommodating.
Stayed 3 nights in Feb 2023
Response from Front Desk Office on Feb 17, 2023
Thank you dear for your review and feedback. It was a pleasure hosting you at the Hillel 11 Hotel.

10/10 Excellent

HILARY, Los Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff is awesome at Hillel 11. Room cleaned daily. The room is very basic. Bathroom very small. Shower soaks floor even with door closed. Refrigerator smwlk
Stayed 3 nights in Feb 2023
Response from Front Desk Office on Feb 17, 2023
Thank you dear for your review. We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice workers
Stayed 4 nights in Feb 2023
Response from Front Desk Office on Feb 11, 2023
Thanks a lot Kari for your kind review. It was a pleasure hosting you at the Hillel 11 Hotel.

10/10 Excellent

Shneur

Stayed 1 night in Jan 2023

4/10 Poor

Eva

Travelled with family
Disliked: Amenities, property conditions & facilities
The heater wasn’t working and no available engineering to fix it. We were cold the whole we were there. The paint was peeling off and falling in our bed. Poorly maintained building.
Response from Front Desk Office on Jan 26, 2023
Thank you dear guest for your review.

8/10 Good

mor

Stayed 1 night in Dec 2022
Response from Front Desk Office on Jan 26, 2023
Thank you for your review and high score dear guest.

8/10 Good

Samir

Liked: Cleanliness
Hotel has a perfect location to main attraction Al Aqsa Mosk in occupied Jerausalem