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Reviews of Holiday Inn Express Janesville - I-90 & US Hwy 14, an IHG Hotel

2.5 out of 5
Holiday Inn Express Janesville - I-90 & US Hwy 14, an IHG Hotel
3100 Wellington Place, Janesville, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 467 out of 850 reviews" "
Rating 8 - Good. 250 out of 850 reviews" "
Rating 6 - Okay. 73 out of 850 reviews" "
Rating 4 - Poor. 43 out of 850 reviews" "
Rating 2 - Terrible. 17 out of 850 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Abbey V. on May 1, 2024
Thank you for the kind review. It's always nice to hear the positives! What could we have done better to receive a 5 out of 5?

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Attended a martial arts tournament there and it was easy access to the tournament facility just down a hallway to the convention center at the facility.
Stayed 2 nights in Apr 2024
Response from Abbey V. on May 1, 2024
Thank you so much for the positive review. We will see you next time!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great pleasure to stay here
Stayed 3 nights in Apr 2024
Response from Abbey V. on May 1, 2024
Thank you for the positive review. See you next time.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Molly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I reserved two rooms and we checked in to the rooms separately as a family because we were coming from different cities and we wound up on the first floor for one room and 3rd floor for the other. We always pack as we are going to share things because our rooms have always been next to each other. They should have reserved the room next to the one that my husband checked into earlier in the day. It made our stay difficult to be on different floors.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abbey V. on May 1, 2024
Thank you for the positive review. See you next time.

10/10 Excellent

JUANITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop next to freeway. Great breakfast. Staff person came around and offered fresh bacon.
Stayed 1 night in Apr 2024
Response from Abbey V. on May 1, 2024
Thank you for the positive review. See you next time.

10/10 Excellent

Stacy, Monticello

Stayed 1 night in Apr 2024
Response from Abbey V. on May 1, 2024
Thank you for the positive review. See you next time.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe hotel. Places to eat within walking distance.
Stayed 1 night in Mar 2024
Response from Abbey V. on May 1, 2024
Thank you for the positive review. See you next time.

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the people are great but there isn’t much nearby really.
Stayed 3 nights in Mar 2024

8/10 Good

Katie

Stayed 5 nights in Mar 2024
Response from Abbey V. on May 1, 2024
Thank you for the positive review. What could we have done better to receive a 5 out of 5?

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Exceptional staff. Nice Happy Hour. Great breakfast, despite no bacon!
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for us
Stayed 1 night in Mar 2024

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was kind of tight getting in or out
Stayed 1 night in Mar 2024

8/10 Good

Rita

Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was friendly but I think if I’m being charged over $100/night for a room, that maybe the shower head shouldn’t be corroded and the tub should not leak. The bathroom fan was super noisy and we could only get about 3 tv channels. Will stay elsewhere next time.
Stayed 1 night in Mar 2024

8/10 Good

Yang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only decent hotel in the neighborhood
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the pool. The room was very clean and the staff was professional and friendly.
Stayed 2 nights in Feb 2024

6/10 Okay

Kerri

Stayed 1 night in Feb 2024

10/10 Excellent

Ken

Stayed 1 night in Feb 2024

10/10 Excellent

Mose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience all around
Stayed 1 night in Jan 2024

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Happy

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from The Holiday Inn Express Janesville Team on Jan 20, 2024
Dear Happy,Thanks for staying with us and for your review of the Holiday Inn Express Janesville. We are delighted you enjoyed your time with us and look forward to serving you again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Janesville Team on Jan 20, 2024
Dear Robert,Thanks for your review and for staying with us here at the Holiday Inn Express Janesville. We look forward to serving you again soon!

4/10 Poor

Rudolf

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Janesville Team on Jan 20, 2024
Dear Rudolf,Thank you for staying with us and sharing your experience. We appreciate you for choosing our hotel as your travel partner.We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. We are sorry to learn that this stay was not as seamless and prevented you from having a pleasant stay. Your feedback helps us to ensure that the best practices are in place.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from The Holiday Inn Express Janesville Team on Jan 20, 2024
Thanks for your review Thomas. We look forward to serving you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Janesville Team on Jan 20, 2024
Thanks Karen for staying with us and your review. We are delighted you enjoyed your visit with us here in Janesville and look forward to serving you again soon!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Garry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everyone was very nice and place was clean The hotel is in need of upgrades as we had problems with electrical issues in our room and one of the theelevator was out of service
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Janesville Team on Jan 5, 2024
Dear Garry,Thanks for staying with us and for your review. We look forward to serving you again soon

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

6/10 Okay

Ria Marriz

Stayed 1 night in Dec 2023
Response from The Holiday Inn Express Janesville Team on Jan 20, 2024
Thanks for staying with us Ria, we look forward to seeing you again soon!

10/10 Excellent

Alan, pittsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

RACHEL

Stayed 1 night in Dec 2023

8/10 Good

Jane

Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jeffery

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
If u want a hot shower go another place
Stayed 2 nights in Nov 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Team on Nov 23, 2023
Thanks for your rating Sharon. We look forward to serving you again soon!

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
As noted abovel
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Janesville Team on Nov 25, 2023
Thanks Edward for your rating. We look forward to serving you again soon!

10/10 Excellent

Ruth

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, curtious , clean , the only complaints i had was my bath tub a little dirty , asked at the front desk to have it cleaned and no problem cleaning it ! The only other problem was the pool area they should have something on the floor around the pool so it not so slippery, i almost fell walking to the pool .
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Team on Nov 23, 2023
Thanks for staying with us Ruth! We have noted the problems you encountered. We look forward to seeing you again soon!

10/10 Excellent

Erik

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Team on Nov 23, 2023
Thanks Erik

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
I expected it to be nicer. The breakfast was good. The room was ok, but the bathroom was a little dirty. The rear entry, closest to our room, smelled of pot and had a trash can overflow for a day. The concrete sidewalk was busted up. The woman who checked me in was very pleasant.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Team on Nov 23, 2023
Dear MarkThank you for staying with us. We appreciate you for choosing our hotel for your travel needs.We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry to learn about the conditions that prevented you from having a pleasant stay. We care about your experience, and we appreciate your letting us know. When I shared your experience with hotel management, they responded with genuine concern for the impact this had on your stay. Your feedback helps to ensure that the best practices are in place.Thank you again for taking the time to provide your insights and allowing us to improve.

10/10 Excellent

Alan, pittsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Team on Nov 23, 2023
Thanks Alan for staying with us. We look forward to serving you again soon!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team on Nov 23, 2023
Thanks Nick, we look forward to serving you again soon!

10/10 Excellent

Doris

Stayed 3 nights in Oct 2023
Response from Holiday Inn Express Janesville Team on Nov 25, 2023
Thanks for you rating Doris - we look forward to serving you again soon!

10/10 Excellent

Liliana

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Janesville Team on Nov 25, 2023
Thanks for you rating Liliana. We are delighted you enjoyed your visit with us!

6/10 Okay

Kerri

Liked: Cleanliness, staff & service, amenities
The bath fan in my room was very loud. I use the heat lamp as my light source.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Janesville Team on Nov 25, 2023
Dear Kerri,Thanks for staying with us and for bringing to our attention the problem you encountered with your recent stay. We have notified our maintenance team of the noisy fan. We look forward to serving you again soon!

4/10 Poor

Karie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom had a candy wrapper on the floor when we first entered. The bath tub was plugged and did not drain.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Janesville Team on Nov 25, 2023
Dear Karie,We always strive to provide our guests with the best hotel accommodations possible. However, We are sorry to learn that we failed to meet your expectations on your most recent visit. We understand this is not the seamless experience you're accustomed to. We have shared your comments with the hotel management and we are confident that appropriate steps will be taken so this doesn't happen again.We hope you give us another chance to show that your unsatisfactory stay was an exception!

10/10 Excellent

Kathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazinv front check in girl. Went above and beyond for our family. From simple things as finding us the condiments we need at 9 pm from a take. She was also able to relocate our rooms so they were adjoining. Not to forget to mention she brought our family more towels to the pool area at 930pm! The kindest young lasy ive seen working! Our rooms weee clean , comfortable and quiet!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Janesville Team on Nov 25, 2023
Dear Kathi,Thanks for choosing to stay with us among your many lodging options. We also appreciate your remarks.We are delighted that you enjoyed your stay with us and that our staff made each interaction count! We recognize the impact these requests have on your stay and strive to make each stay more pleasant and comfortable as possible. We look forward to serving you again soon!