Dear Sir, We're so glad to hear you were happy with our service especially our reception staffs. Thank you for reviewing us and we hope to see you again soon! With kindest regards, Dhini Maritza, Guest Experience Manager

Dear NOC,Thank you for sharing you experience.Your given opinion is a motivation for all of us to continue striving to give the best of us in providing our guests the needed well deserved service and attention.Hoping to have the opportunity to succeed in even better service in the future.Best regards.

Dear Kenichi,Thank you for sharing you experience.Your given opinion is a motivation for all of us to continue striving to give the best of us in providing our guests the needed well deserved service and attention.Hoping to have the opportunity to succeed in even better service in the future,Best regards.

Dear Taegi,Thank you for sharing you experience.Your given opinion is a motivation for all of us to continue striving to give the best of us in providing our guests the needed well deserved service and attention.Hoping to have the opportunity to succeed in even better service in the future,Best regards,

Dear Chi Hang Aaron,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your visit. We value your feedback as it helps us improve.Please know that we are taking immediate steps to address this issue and ensure it doesn't happen in the future.We appreciate your support and would love the opportunity to make it up to you. Please feel free to reach out to us directly so we can discuss this further and find a suitable solution. We are committed to providing exceptional service and hope you'll consider giving us another chance.Thank you for bringing this to our attention.

Dear Oksoon,Thank you for taking your time to left your valuable review. We are proud knowing that we succeeded in delivering you all the deserved comfort. We look forward to welcoming you back to Gran Melia Jakarta.Best Regards,

Dear CWJ,Thank you for taking your time to leave us a good review, your review is meant a lot to us and we look forward to welcoming you back to Gran Melia JakartaBest regards,.

Dear Carlos,Thank you for your good review, we look forward to welcoming you back to Gran Melia Jakarta.Best regards,

Dear Kenichi,Thank you for taking your time to left a great review for us. We look forward to welcoming you back to Gran Melia Jakarta.Best regards,

Dear Anton,Thank you for taking your time to left us your valuable review. We look forward to welcoming you back to Gran Melia Jakarta.Best regards,

Dear Sachin Nithyan,Once again thank you for sharing your recent experience.Your words are powerful for all the team who is willing to go beyond the call of duty in everyday service provided to our guests!We are proud knowing that we succeeded in delivering you all the deserved comfort, personal treat and a memorable experience.Your home away from home stays here with the doors open to welcome you back in another occasion!Sincerely,

Dear Bahl,We are very sorry that we weren't able to reassure you the deserved comfort and that you left the hotel with such an overall negative perception.We are deeply reviewing the highlighted points in order to prevent this from occurring in the future.In case you one day are willing to deposit your trust in us again, please contact us directly.Best regards,

Dear Ms. Oksoon Jo,It is a pleasure knowing that our team succeeded in providing you a great service and that you've enjoyed your stay with us.Thank you for sharing.We are looking forward to the next opportunity to hosting you; another amazing stay!

We would like to thank you for your review. Your opinion is highly valuable and helps us improve our services. Your feedback has been well warmly received and this will be a tremendous boost for our team to keep improving our service. We look forward to welcoming you again at Gran Melia Jakarta soon. Best Regards,

Thanks for the awesome rating. We really appreciate it.

Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback has been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon.

Thanks for the awesome rating. We really appreciate it.

Thanks for the awesome rating. We really appreciate it.

We would like to thank you for taking the time to share your experience with us. We value feedback, good or bad as it allows us to asses and improve our offering and ensure that all of our guests leave with fantastic memories. Please allow me to take this opportunity to convey our sincerest apology for having failed to reach your expectation during your stay with us. Thank you once again and I do look forward to welcoming you back to Gran Meliá Jakarta. With warmest regards,

Thanks for the awesome rating. We really appreciate it.

We would like to thank you for taking the time to share your experience with us. We value feedback, good or bad as it allows us to asses and improve our offering and ensure that all of our guests leave with fantastic memories. Please allow me to take this opportunity to convey our sincerest apology for having failed to reach your expectation during your stay with us. Thank you very much for bringing up this issue for our attention to keep improving our services and product. Thank you once again and I do look forward to welcoming you back to Gran Meliá Jakarta. With warmest regards.

Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback in regard our staff and room service has been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon. Best Regards.

We would like to thank you for taking the time to share your experience with us. We value feedback, good or bad as it allows us to asses and improve our offering and ensure that all of our guests leave with fantastic memories. Please allow me to take this opportunity to convey our sincerest apology for having failed to reach your expectation during your stay with us. Thank you very much for bringing up this issue for our attention to keep improving our services and product.. Thank you once again and I do look forward to welcoming you back to Gran Meliá Jakarta. With warmest regards,

Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback has been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon. Best Regards, Lalu Taupan Syahputra Guest Experience Manager

Thanks for the awesome rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Thanks for the rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Thanks for the awesome rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager