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Reviews of TownePlace Suites by Marriott Jacksonville

2.5 out of 5
TownePlace Suites by Marriott Jacksonville
400 Northwest Drive, Jacksonville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 287 out of 515 reviews" "
Rating 8 - Good. 149 out of 515 reviews" "
Rating 6 - Okay. 49 out of 515 reviews" "
Rating 4 - Poor. 15 out of 515 reviews" "
Rating 2 - Terrible. 15 out of 515 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here when I come to Jacksonville. It is convenient for us to food and places that we like to visit. staff is great I keep coming back
Stayed 2 nights in May 2024
Response from Jackie Pichirilo on May 24, 2024
Thank you for your feedback. We are glad to know you enjoy staying at our property. We hope to see you again soon!

8/10 Good

Arsenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jackie Pichirilo on May 24, 2024
Thank you for rating our property. We hope to see you again soon!

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The landscaping is very unprofessional. The dog park was overgrown when we got there and the grounds look like it is being cared for by people who do not know how to mow, edge, or blow. very unappealing compared to the rest of the community.
Stayed 2 nights in Apr 2024

10/10 Excellent

JAMES

Peaceful
Stayed 6 nights in Apr 2024

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for an extended stay!
Really enjoyed our stay here. The room was very clean and quiet. We didn’t use the in room kitchen but it seemed like it had everything you would need for simple cooking. The breakfast was good each morning, very traditional hotel offering. The service was excellent, everyone at the front desk was so friendly and helpful. We would stay here again the next time we are in Jacksonville.
Stayed 3 nights in Feb 2024
Response from Jackie Pichirilo on Feb 12, 2024
Thank you for taking the time to share your feedback on your recent stay. We are happy to know you enjoyed your stay with us. I will share your feedback with my team. We hope to see you again soon!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kev

Travelled with partner
Stayed 2 nights in Jan 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great. Very convenient and wonderful staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet place to sleep with all the accommodations. The staff was very friendly and helpful both at check-in and in the morning. The breakfast staff was very attentive too.
Stayed 1 night in Dec 2023

10/10 Excellent

Joao Paulo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had everything I needed, when I needed help they did it right away.

10/10 Excellent

Joshua

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and friendly staff, great breakfast, amazing rooms!
Stayed 6 nights in Oct 2023

4/10 Poor

Cliff

Business traveller
Disliked: Room comfort
Room was small as compared to photos, we had to ask for towels, toilet paper, body wash etc. Room only cleaned once. Noisy at night, bed sheets and spread never stayed on made for lumpy sleep.
Stayed 6 nights in Oct 2023

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside property was very nice. It was very close to an event I was attending Oct. 23, 2023. The thing I didn't like were the two dead cockroaches I found next to the pad & pen on my night stand.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacy

Stayed 1 night in Oct 2023

10/10 Excellent

Raef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good place
We have a split decision on this property: I found it quite adequate but small, while my wife loved it.It is clean, has a very friendly staff, and just about everything you need, including a corkscrew! The location is good with all kinds of shopping and dining nearby. But the room, although very well-designed to maximize the space, is a bit smallish, especially for a large (6 foot, 250 pound) guy. Suffice it to say I felt I got my money's worth and will stay here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

MIke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at this hotel and everything was above average. Staff was very welcoming, friendly and helpful. Breakfast was excellent. Room was well furnished and very quiet. Location was convenient to places we needed to visit. Price was fair for value received. We will stay here again, thank you.
Stayed 4 nights in Aug 2023

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
It’s proximity to the Military base
Stayed 2 nights in Aug 2023

4/10 Poor

Jin

Business traveller
Disliked: Staff & service
Unfriendly Staff.
Stayed 1 night in Jun 2023

6/10 Okay

Virginia

Stayed 2 nights in Jul 2023

10/10 Excellent

toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommend
Our room was amazing. Very clean and comfy
Stayed 1 night in Jul 2023

4/10 Poor

Wilford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smells like pet urine and my wife found a pill on the bathroom floor.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maricar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Yahir

Travelled with partner
Stayed 6 nights in Mar 2023

10/10 Excellent

Scott

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2023

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need at a good price.
Stayed 2 nights in Feb 2023

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing and friendly
Stayed 3 nights in Jan 2023
Response from GM TPS JAX on Feb 2, 2023
Herman,Thank you so much for the positive feedback! See you next time

8/10 Good

Dominique

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Response from GM TPS JAX on Feb 2, 2023
Gloria,Thank you so much for the positive feedback. We hope to see you again the next time your travels bring you to the area.

8/10 Good

Leanne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
NA
Stayed 1 night in Dec 2022
Response from TPS JAX on Dec 29, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the TownePlace Suites Jacksonville NC.It is always encouraging to hear positive feedback. Your feedback has been shared with the team Once again, I appreciate you taking the time to share your experience.

10/10 Excellent

AUDREY, new providence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff. My family had two rooms and they were both comfortable. The breakfast selection was adequate. It's a small and cozy hotel.
Response from TPS JAX on Dec 29, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the TownePlace Suites Jacksonville NC.It is always encouraging to hear positive feedback. Your feedback has been shared with the team Once again, I appreciate you taking the time to share your experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2 bedroom suite
The beds were soft and comfortable. The front desk staff was friendly and helpful. The hotel is located close to shops and restaurants.
Stayed 2 nights in Nov 2022
Response from TPS JAX on Dec 29, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the TownePlace Suites Jacksonville NC.It is always encouraging to hear positive feedback. Your feedback has been shared with the team Once again, I appreciate you taking the time to share your experience.

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and clean
Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

10/10 Excellent

Mykenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Garyl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was neat that it had a grill out side so people can have cook outs
Stayed 4 nights in Aug 2022

8/10 Good

Jennifer

Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Avery, STUART

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay. Highly recommend and looking fed to staying again…
Stayed 1 night in Jul 2022

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jun 2022

10/10 Excellent

Camryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was really good and most mornings they even offered low-carb options! Check-in and check out were extremely quick and easy. The room was really nice, very spacious with a little living room area and desk in addition to the bed. Having the full fridge was also really nice. Having the small stove and the microwave was also really nice.
Stayed 5 nights in Jun 2022

6/10 Okay

Kimberly

Travelled with partner
It was just ok. I wasn’t a fan of the colors. They seemed dated. Bathroom seemed a little worn. Best Just ok. AC was very loud. It wasn’t horrible but not what I expected of a Marriott.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and very helpful. Very clean facility
Stayed 6 nights in Apr 2022