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Reviews of Windsor Inn of Jacksonville

2.5 out of 5
Windsor Inn of Jacksonville
1351 Airport Rd, Jacksonville, FL

Reviews

6.8
Rating 10 - Excellent. 240 out of 776 reviews" "
Rating 8 - Good. 197 out of 776 reviews" "
Rating 6 - Okay. 108 out of 776 reviews" "
Rating 4 - Poor. 80 out of 776 reviews" "
Rating 2 - Terrible. 151 out of 776 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Johnathon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was below average on everything
Stayed 2 nights in May 2024

6/10 Okay

Tiffany

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was mostly clean. You can tell its an older hotel. But the water pressure in the shower was terrible and the drain in the shower was super super slow. The unannounced $100 deposit was inconvenient. And the drive to get in and out when you dont know the area is a pain. I know thats not the hotels fault but an atm in the lobby so you dont have to fight your way to one after a long drive would be great.
Stayed 2 nights in May 2024

2/10 Terrible

Janessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff is a joke .. half the staff live on the property, the manager Claudia is by far the worst manager I’ve ever encountered, she called my family liars and stated her staff would never lie . I was charged 10 extra for a room with a microwave only to find all rooms had them , the pictures in the website are outdated , the room was not clean , rugged floor sticky . Hot breakfast was gone by 8:15 and staff said i can just come early tomorrow for hot breakfast but there was cold breakfast which consisted of milk and white bread only . Victor was present when i was leaving however lied to manager about my families behavior and then back peddled when confronted .. Claudia spoke with attitude and crossed hands the whole time i explained my issues .. my room had to be changed 3 times due to the issues . The halls had a funny smell on the first floor . i canceled my 4 days reservation after just one night because of the staff and Claudia .
Stayed 3 nights in May 2024

8/10 Good

Kathryn

Travelled with group
Liked: Staff & service
Nice staff. Room was clean other than the sink which had dirt all around the bowl.
Stayed 1 night in May 2024

4/10 Poor

Jovaneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing they wanted was a $100 dollar deposit to insure we did not steal anything. The front desk was littered with warnings about towel abuse, what a welcome! Breakfast was an after thought, desiccated eggs and tater tots, yum! No elevator; not enough towels in the room; poor water pressure; no working ice machines, the list goes on. Why did we stay there? Wife made a reservation, pictures online make the place look like a great place, reality was quite different.
Stayed 2 nights in May 2024

4/10 Poor

Orville

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I reserved a room with 2 queens but was given two doubles. When asked about it, the receptionist stated they didn't have any more available and couldn't "invent" another one and I could go find another place. When I called him out on his attitude, he changed his tune and blamed it on his language barrier. Overall, the room itself was decent and the receptionist and staff were nice after the initial mix up. Regardless, I won't stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Nicole

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There wasn't any hot water and this was not told to me before paying or after. The front desk said yes water has been out. We can give $15. Nope not this momma on Mother's Day at that.
Stayed 2 nights in May 2024

2/10 Terrible

april

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad.. Checked in got to room and went back to front to get my money back.. Moldy smell as soon as I walked in the room. Wires hanging in the hallways, dirty nasty place.. Felt very unsafe. Drunk lady with her plants sitting on curb outside of her room she was definitely on something other than alcohol.. Do not recommend.. pictures are definitely very old or photoshopped to make look better…
Stayed 2 nights in May 2024

10/10 Excellent

Helen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, beautiful pool, very quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

2/10 Terrible

SUZANNE

Stayed 1 night in Apr 2024

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Read a sign at check in to beware of human traffickers. No sign. I couldn’t locate them. Just dirty and dingy.
Stayed 1 night in Apr 2024

2/10 Terrible

Sharika

Stayed 1 night in Apr 2024

2/10 Terrible

Karl

Disliked: Staff & service, property conditions & facilities
I arrived at the property to find it roped off by police tape with an individual under arrest. I could not enter the property. I called several times and could not reach an employee. Eventually I got a hold of someone who said that I could cancel my reservation without penalty. I booked a nearby hotel that I could enter and the Windsor charged me anyway. Trying to get a hold of the front desk to request a refund proved fruitless. Also, they have no airport shuttle service.
Stayed 1 night in Apr 2024

6/10 Okay

Efren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place looks rough, the room was in rough shape. The front desk was asking for a cash deposit, first time I've ever been asked for a cash deposit at a hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
for a quick stay was alright garage overfilled not enough towels
Stayed 1 night in Apr 2024

2/10 Terrible

Christy

Stayed 1 night in Apr 2024

2/10 Terrible

mouad

Stayed 1 night in Apr 2024

8/10 Good

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

IRENEUSZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice value
Stayed 1 night in Mar 2024

4/10 Poor

Kaye

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The young lady at the front desk was kind and courteous. She did give us the wrong time for breakfast telling us 7-10. At 8:30 breakfast was over. Customers were asking for breakfast and they put a sign up that said breakfast ended at 8:30. There was no food put out at all and everyone was turned away without apologies. So no breakfast for us which was supposed to be included. The downstairs lobby of the hotel was very pretty and the dining area looked very nice. There was a long winding staircase to get to the second floor. There is no elevator and no ground floor rooms were available. My husband and I struggled getting our suitcases up the stairs. The light was on when we entered the room and the one sitting chair was wedged under the door that connects the room to the one next door. The bed looked clean but there was an empty water bottle on the floor and the floor was sticky under my shoes. The wallpaper was peeling as well. We slept with the light on and didn’t feel very safe or secure, not the best sleep at all. This could be a nice hotel if it was invested in but I would not stay here again as it is now, nor would I recommend this hotel to anyone else at this time.
Stayed 1 night in Apr 2024

8/10 Good

Ky'yanna

Liked: Cleanliness
Had a great stay, only thing is I wish the pool was open, it’s a beautiful pool!
Stayed 7 nights in Mar 2024

10/10 Excellent

Darelle

Stayed 1 night in Mar 2024

8/10 Good

Dominic

Stayed 1 night in Apr 2024

6/10 Okay

Kristie

Stayed 4 nights in Apr 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a very good place to stay with everything near by as the airport dining places stores etc etc etc and the staff is really friendly

10/10 Excellent

Stenson

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Francheska

Liked: Cleanliness, staff & service, property conditions & facilities
I love it smooth process
Stayed 3 nights in Mar 2024

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on duty manager checked our room and told the person to change it to a different room. The room we stayed in was very clean and nice. We enjoyed the breakfast as well. Yes i would stay there again if there was a manager to check the room!
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It had nice open areas and the staff were very courteous. The room was clean, but the breakfast was pretty low on cleanliness. The plastic forks were not in individual plastic sheeths, the coffee was old, the other guests had their hands in the food and took the bottle of syrup to their own table and no staff stopped them. The sausages did not have a serving utensil so people just used their fingers.
Stayed 1 night in Mar 2024

10/10 Excellent

Randejia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

D.

Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind and the stay was comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Selena

Liked: Cleanliness
Water was hot room was clean , refrigerator and microwave but phone and TV didn't work ... everything else was good
Stayed 1 night in Mar 2024

2/10 Terrible

Kelsey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides hearing the room next doors tv ALL night long and feeling like I was watching the show with them, I must say they had nice wash clothes, but that’s about it. The lady at the front desk was very rude when we asked for two extra towels because our room was only provided with ONE. While the shower is running make sure you cover the floor with towels because it not only leaked into the bathroom, but also the main room. Overall, I do not recommend this place and will not stay again.

6/10 Okay

Eddie

Disliked: Amenities, property conditions & facilities
Just the overall appearance is lacking. There’s no signage saying Windsor so I almost drove past the hotel. It’s more like a extended stay than a hotel which draws in certain types.
Stayed 3 nights in Mar 2024

10/10 Excellent

antionette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its cheap but not worth it for any price, go across the street for $15 more and relax.
Stayed 2 nights in Mar 2024

4/10 Poor

Marshell, Smyrna

Business traveller
Disliked: Property conditions & facilities
There was no signage and ir's very very dated
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian Sr

Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfy 😊
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service
This was perfect for my family!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, safe place to stay for just a night or so. nothing fancy, good location. comfortable for the price.
Stayed 1 night in Mar 2024

4/10 Poor

Dakota

Stayed 1 night in Mar 2024

2/10 Terrible

Pavel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 7 nights in Mar 2024

2/10 Terrible

Nigel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreadful uncommunicative, unhelpful staff. Old property. Dirty. No elevators. AVOID.
Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024