On the beach, sun loungers, beach towels
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Reviews of Thompson Zihuatanejo, A Beach Resort, by Hyatt

5 out of 5
Thompson Zihuatanejo, A Beach Resort, by Hyatt
Playa La Ropa S/N, Zihuatanejo, GRO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 361 out of 492 reviews" "
Rating 8 - Good. 94 out of 492 reviews" "
Rating 6 - Okay. 17 out of 492 reviews" "
Rating 4 - Poor. 9 out of 492 reviews" "
Rating 2 - Terrible. 11 out of 492 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean and beautiful. It has pool for adults and for family. Tennis court and decent gym. It has two restaurants with excellent service and delicious food. The beach is clean and safe, you can swim there.
Stayed 3 nights in Apr 2024

10/10 Excellent

robert and joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there 3 times and even though it has changed owners it has always stayed consistent with quality and service.
Stayed 7 nights in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The vibe was not for us. Mostly drunk Americans. The hotel is ok. Be aware it’s on a public beach so don’t expect a 5 star beach experience. The rooms are big and very nice, but the lagoon suites on level one with the plunge pools are pointless as they get no sun and there is zero view with a dark room. Service at the restaurant is very slow. Usually takes 30 minutes or longer to get your food so plan accordingly. That’s if they wait on you at all. I wouldn’t eat at the hotel if possible. The biggest problem is service from the staff at the bar, pool, beach and restaurants. Either they don’t have enough or they weren’t trained well. I tried to speak with management but they did respond.
Stayed 2 nights in Apr 2024

10/10 Excellent

richard

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson is hard to beat. Easy check in process, beautiful rooms, a great walking beach with many dining options close to the hotel. They have a new Chef named Omar he is on top of his game. Outstanding staff ready to meet your every need.
Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite resort in Mexico. The food is fantastic, room design is beautiful, very soft robes, an amazing gym, the best beachfront property on Playa La Ropa, and to top it off service is amazing. We especially want to thank Francisco for the beachfront food service. He is such a hard working man and father of 3 children, we loved talking to him and he was so professional, friendly, and helpful. We also want to thank the event sales manager Vicente who showed utmost professionalism, hospitality, and charisma in every interaction. We love this Thompson so much!
Stayed 2 nights in Feb 2024

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tranquilo y cómodo. Comida deliciosa y atención del staff espectacular.
Stayed 1 night in Feb 2024

10/10 Excellent

Grant, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best property in Zihuatanejo and Xtapa in every aspect. We will be back!!
Stayed 2 nights in Jan 2024

4/10 Poor

Steven, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie Anne

Travelled with partner
Liked: Property conditions & facilities
Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.
Stayed 7 nights in Dec 2023

10/10 Excellent

marie

Travelled with partner
Liked: Amenities
Stayed 7 nights in Dec 2023

8/10 Good

Rhonda

Stayed 4 nights in Jan 2024

6/10 Okay

Raul Gonzalez, Downey

Stayed 4 nights in Dec 2023

6/10 Okay

natalia, Newport Beach

Travelled with family, Travelled with partner
The beach in front of the hotel is very busy with locals. Folks come with their umbrellas and chars in large groups that blocks the beach views from the very expensive hotel. Also, Thompson used to have live music in the evenings but not anymore. Disappointing over all.
Stayed 5 nights in Dec 2023

8/10 Good

Justin, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Had so much fun.
Stayed 7 nights in Dec 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but they are still holding money on my credit card from when we checked in and out. They need to take it off when ppl leave
Stayed 4 nights in Nov 2023

10/10 Excellent

Kenneth, Poulsbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Maureen, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice quiet beach front hotel on a beautiful beach, playa de Ropa. The service was amazing, very accommodating for all your needs. You can’t beat the sunsets, and the food at Hao was delicious for breakfast lunch and dinner.
Stayed 4 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time.
Great location and beach. Friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Itai

Stayed 5 nights in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the best overall experience I’ve ever had at a hotel. The staff is outstanding, the grounds are lovely, the proximity to the beach can’t be beat, and the on-site dining options are way above average.
Stayed 4 nights in Mar 2023

10/10 Excellent

nadine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

richard

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we return to the property it feels like coming home. We took a large group of friends "27" adults and kids. We were able to get reservations everywhere we wanted to eat at the times we wanted. A shout out to all our Mexican Family, Eddieberto, Diego, Juan, Sarah, and front desk staff.
Stayed 3 nights in Mar 2023

10/10 Excellent

rusty

Stayed 4 nights in Mar 2023

10/10 Excellent

ILANA

Travelled with partner
Liked: Cleanliness, staff & service
We didn’t like the food
Stayed 3 nights in Mar 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise. I didn’t want to leave. The entire experience was just lovely.
Stayed 3 nights in Feb 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Palapa’s on Playa La Ropa each day. Tennis in the morning. Perfect
Stayed 7 nights in Feb 2023

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice place to stay, if you like quiet, swimming in the beach, the best beach in Mexico guaranteed. Food is OK, they need to improve on that, there are options allong the beach with nice resample priced restaurants. The workers there are nice and friendly, and more friendly if you tip. Taxi to the hotel from the airport is about $35.00,or 500 pesos. We stayed 7 days, and it went so fast, walk the beach and lay on the nice lounge chairs.
Stayed 7 nights in Jan 2023

8/10 Good

Robert Mc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson is the premier property on Playa Ropa. Excellent rooms and hotel grounds, exceptional staff, and a fantastic kitchen lead by a super talented chef. This is our 5th time at the Thompson and we can’t wait to go back a 6th.
Stayed 7 nights in Jan 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent January break
Resort is beautiful and recently nicely refurbished to high standards. Great place to go for a January getaway as we have done many times. Dinner dining is fine, not great, trying too hard to be something, not Zihuatanejo, but a variety of choices off property available. Great beach with expected lunch food and bar service.
Stayed 7 nights in Jan 2023

8/10 Good

Nancy

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have wanted to stay at the Thompson Zihuatanejo for a few years now and it did not disappoint. The small boutique feel of the resort and the Mexican charm was amazing. The beach cannot be beaten. Jorge took us on the kayak tour across the bay and I highly recommend it. It was so good. The staff were friendly and attentive. The room was incredible. We loved it and we will definitely be back!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant!
Stayed 3 nights in Nov 2022

10/10 Excellent

Kamran, Topanga

Stayed 3 nights in Nov 2022

10/10 Excellent

Veronica, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and all staff was great. I loved the attention and the service.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful resort in Zihuatanejo. I absolutely loved everything about my stay. The resort staff was amazing, the food curated with vibrancy and flavor, the rooms were beautiful and clean, equipped with espresso! I would highly recommend this resort to anyone staying in Playa, Zihuatanejo and Cabo. They know service and they do it well.
Stayed 1 night in Oct 2022

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Nazneen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying here. Love the food. The beach. The grounds and the service. Perfect holiday with our children.
Stayed 6 nights in Jul 2022

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

john

Stayed 4 nights in Jul 2022

10/10 Excellent

Katia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the best place to stay for location, beach, amenities, food, and especially, service.
Stayed 3 nights in May 2022

10/10 Excellent

mary, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is paradise! The Thompson group has done some wonderful design improvements. I do miss some of the personal guest perks, coffee/pastries delivered to your room daily, but hoping new management will reinstate some of the cherished great traditions
Stayed 5 nights in May 2022

10/10 Excellent

Gustavo

Stayed 4 nights in May 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the dinner menu was underwhelming. The food was too experimental for its own good and tasted bad honestly. The staff was lovely and the grounds were really clean and well-groomed. the adult pool had no day beds at all and the after wasn't warm enough. other than that is was a magical stay.
Stayed 4 nights in Apr 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the resort. Not sure if the price was justified, but it's certainly a nice spot to spend a few days.
Stayed 3 nights in Mar 2022

10/10 Excellent

Juan, jackson hts

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property in the beach Greta staff
Stayed 2 nights in Mar 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Beautiful place! Pricey but well worth it!
Stayed 1 night in Feb 2022

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. It always feels like coming home! Staff, accommodations,options for dinner
Stayed 3 nights in Jan 2022

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and very well-run. They coordinated our covid tests for us. They keep track of you when you leave the resort and return in addition to calling cabs. The food in the restaurant is good, though overpriced. The room was large and comfortable with daily housekeeping. It’s right on the beach which is clean and walkable with very fine sand. Playa la Rosa is a lovely beach with low waves since it’s inside the bay. Will definitely come again!
Stayed 6 nights in Dec 2021