Hypo-allergenic bedding, desk, soundproofing, rollaway beds

Reviews of Luxury Airport Hotel

Luxury Airport Hotel
Mustafa Kemal Cd. 10, Arnavutkoy, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 160 reviews" "
Rating 8 - Good. 31 out of 160 reviews" "
Rating 6 - Okay. 20 out of 160 reviews" "
Rating 4 - Poor. 10 out of 160 reviews" "
Rating 2 - Terrible. 6 out of 160 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mahmoud

Average
Stayed 3 nights in Apr 2024
Response from HOTEL TEAM on May 3, 2024
Thank you for your feedback Best Regards

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good and comfortable
Stayed 1 night in Apr 2024
Response from HOTEL TEAM on Apr 28, 2024
Thanks for your excellent review hope to see you again!

4/10 Poor

usman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of construction in the area alot of noise. I asked the staff to book me a taxi to the airport after sharing the FULL DETAILS the morning of my flight they took me to the WRONG airport . I missed my flight and had to pay double in taxi fares ! I was stranded at the airport for 2 days before i could get another flight back to the UK.
Stayed 7 nights in Apr 2024
Response from Resepsiyon on Apr 26, 2024
Dear Guest;If you have a flight, you should know which airport you will go to. Unfortunately, the reception cannot predict this. We are an airport hotel 15 minutes away from Istanbul airport. If you come to the reception and tell them that you have a flight at this time tomorrow and you need to go to the airport and that you want to leave the hotel two hours before the flight, the reception will of course think that it is İstanbul Airport. And we gave you all the information about the price of the vehicle, how many minutes it will take from the hotel to the airport. If you knew your airport, you would already know that it takes 1.5 hours from the hotel to the other airport (Sabiha Airport) and you would tell the reception. You should leave from the hotel before 5 hours for the Sabiha Airport. You did not show your ticket. You just stated that you wanted to leave the hotel two hours ago. This is your ''FULL DETAILS''. You should research and know in advance which airport your flight is at and how long it takes from the hotel to the airport. If you don't know, you can at least learn the name of the airport and tell the receptionist the name of the airport. We could have given you information if we had known that you were going to another airport. As I said; You are staying in an airport hotel and this hotel is close to Istanbul Airport. If there is a different situation, such as your flight being at another airport 1.5 hours away, you must either show your ticket or inform the reception as the reception will not know this.

6/10 Okay

Mahmoud

Stayed 5 nights in Apr 2024
Response from HOTEL TEAM on May 11, 2024
Thank you for your feedback Best Regards

4/10 Poor

Ali, North Liberty

Travelled with family
Disliked: Amenities, property conditions & facilities
It seems that there were some repairs/constructions that are taking place in this hotel. In the night, we heard people talking and loud as they gave us a room in the first floor.
Stayed 1 night in Apr 2024
Response from HOTEL TEAM on Apr 21, 2024
Thank you for choosing us, we look forward to meeting you again. have a nice day.

6/10 Okay

Deepen

Stayed 2 nights in Apr 2024
Response from HOTEL TEAM on May 3, 2024
Thank you for your feedback Best Regards

6/10 Okay

Sarper Mustafa

Stayed 3 nights in Apr 2024
Response from HOTEL TEAM on Apr 30, 2024
Değerli Misafirimiz; Puanlamanız için sizlere teşekkür ederiz. Otelimizde sizleri tekrar ağırlayabilmek dileğiyle.Sağlıcakla kalın.

10/10 Excellent

Kamonvan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are so nice, and very healthful. The hotel is clean and comfortable.
Stayed 1 night in Apr 2024
Response from HOTEL TEAM on Apr 6, 2024
Thanks for your excellent comment we would love to see you again.

10/10 Excellent

Milo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Luxury Airport Hotel. The room was fantastic and location very convenient. However, the best part was the conversation I had with the concierge, Emircan. He was incredibly helpful with finding the best local restaurants and sites as well as an excellent conversationalist. Thanks to the Luxury Airport Hotel and Emircan I had wonderful trip to Istanbul.
Stayed 1 night in Apr 2024
Response from Emircan on Apr 5, 2024
Thanks for your excellent comment we would love to see you again.

8/10 Good

Mubashar

Liked: Cleanliness, staff & service, property conditions & facilities
The room i booked i was awaked next morning by the sound of some renovation upstairs, when i tried to take shower bathroom flooded with water because of drainage problem. No clothes hangers and tiny fridge when tried to open whole fridge moves, you need two hands to open it. When complained at the front desk they given me another room wich was very good.
Stayed 3 nights in Mar 2024
Response from HOTEL TEAM on Mar 31, 2024
Thank you for choosing us, we look forward to meeting you again. have a nice day.

2/10 Terrible

Anant

Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Apr 21, 2024
Thank you for choosing us, we look forward to meeting you again. have a nice day.

4/10 Poor

Angela May

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There's hair everywhere, towels and bed, and the bathroom (walls, doorknob) doesn't look like its been wiped (soap marks). They were nice enough to replace the bedsheets after request, although there are still some hair on the replacement sheet. You get what you paid for.
Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Mar 30, 2024
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

4/10 Poor

Gemstones

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Distance from airport is 13 km
Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Mar 29, 2024
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

2/10 Terrible

Mohammad Sharif

Disliked: Cleanliness, staff & service, property conditions & facilities
Literally there was construction going on. Left one day before our reservation was ending
Stayed 2 nights in Mar 2024
Response from HOTEL TEAM on Mar 23, 2024
Thank you for your comment. But there is no construction in our hotel. We would expect you to provide accurate information. There was a renovation on the first floor and it took half an hour. We told you that it would take half an hour, but since you did not believe it, you wanted to leave around 15:00 p.m. and You requested a refund for the payment on the second day. We refunded the second day payment to you. When you packed up your belongings and came to the reception, the renovation was over :) We have always been honest with our guests and do our best to please them. in return for this I wish it wasn't this misleading comment. Respects.

10/10 Excellent

Mia Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Mar 22, 2024
Thanks for your wonderful review we wold like to see you again!

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Mar 20, 2024
Thanks for your excellent review hope to see you again!

10/10 Excellent

Wasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel and lovely staff.
Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Mar 13, 2024
Thanks for your excellent review hope to see you again!

10/10 Excellent

Sevara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely place and kind people. They are really understanding about any situations, did a booking in a last minute and they have replied really quickly and helped me with the transportation. Really thankful for this lovely hotel and all staffs as well especially sister Nargiz😍. Thank you for everything had a really pleasant stay with Luxury Airport Hotel🥹❤️. Would love to come again😌❤️
Stayed 4 nights in Mar 2024
Response from Resepsiyon on Mar 13, 2024
Thank you so much :) we hope to see you again in our hotel Stay Healthy.. :)

10/10 Excellent

Catherine, Bayonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay
Stayed 1 night in Feb 2024
Response from HOTEL TEAM on Mar 12, 2024
Thanks for your good review we would like to see you again!

6/10 Okay

Dahabo

Liked: Cleanliness, staff & service, amenities
The property was pretty and the staff was nice but it felt like it was in the middle of nowhere.
Response from HOTEL TEAM on Mar 7, 2024
Dear Guest;Thanks for your review .We accept that it is a quiet area. But We have markets and bakery two minutes away from our hotel by walking. Also We have shopping center 5 minute away from our hotel by car. Don't forget, our reception is open 24 hours a day for all your questions. Best Regards

6/10 Okay

Liana

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from HOTEL TEAM on Mar 7, 2024
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

10/10 Excellent

Kamoliddin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from HOTEL TEAM on Mar 6, 2024
Thanks for your good review we would like to see you again!

8/10 Good

Mahran

Stayed 17 nights in Feb 2024
Response from HOTEL TEAM on Mar 3, 2024
Thanks for your good review we would like to see you again!

2/10 Terrible

Bibiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from HOTEL TEAM on Feb 24, 2024
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing.

10/10 Excellent

Ayub Abdur Rahman Khan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HOTEL TEAM on Feb 23, 2024
Thanks for your review it means a lot to us take care!

10/10 Excellent

colin

Stayed 1 night in Feb 2024
Response from HOTEL TEAM on Mar 20, 2024
Thanks for your excellent review hope to see you again!

10/10 Excellent

Farman

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from HOTEL TEAM on Feb 15, 2024
We are glad we made you happy, thank you very much.

10/10 Excellent

vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Quiet place I was promptly picked up and dropped at airport
Stayed 1 night in Feb 2024
Response from HOTEL TEAM on Feb 15, 2024
We are glad we made you happy, thank you very much.

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to and from the airport was so quick and convenient. All staff were so nice and welcoming!
Stayed 1 night in Feb 2024
Response from HOTEL TEAM on Feb 12, 2024
Thanks for your excellent review hope to see you again!

6/10 Okay

Ali

Disliked: Staff & service, property conditions & facilities
The hotel is ok looks ok but the sliding door is broken glass and can’t be open, the flash handle was broken the service is poor since we asked the assigned employee in the lobby we called and informed so many times regarding the flash and ac not working properly but no one came up to our room as in no help at all. We like the hotel it was nice walkable to restaurants and nice view at night but we can’t open the sliding door it was like gonna fall and glass was broken. The person in the lobby was not helpful and friendly. I hope they will improve their service cause they have a cute and nice hotel but lack of service.
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Feb 15, 2024
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

6/10 Okay

Haval

Liked: Cleanliness
I like the mosque, It’s so close to the hotel
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Jan 30, 2024
Thanks for your review!

8/10 Good

Abdul, Pittsburg

Travelled with family and small children
Liked: Amenities
Easy approach from airport.
Stayed 1 night in Jan 2024
Response from HOTEL TEAM on Jan 30, 2024
Thanks for your review!

8/10 Good

MD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HOTEL TEAM on Jan 30, 2024
Thanks for your review!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Luxury Hotel, not so luxurious.
Luxury Hotel, not so luxurious. - Pick up to and from hotel €50 This is standard and was excellent! - The front desk clerk was super nice and showed me exactly where to go to get to the local market. - I walked into the room and immediately noticed how big it was! This was so nice. But, upon closer inspection, as I settled in, there were handprints on the light fixtures, the door handle to the balcony was very loose and you had to slam the door to get it to turn. The chair is stained and cracks in the walls. - View from the balcony is a beautiful mosque. But, that is about it. - The hotel needs more insulation as 1. the prayer calls are VERY loud and you will 100% hear every note. Beautiful but loud and 2. It is in the direct path of the arrivals runway to IST airport with HUGE planes flying over every 2 - 3 minutes until around midnight and starting up again around 4:45 am. - They provided 4 bottles of water! SO GREAT!! - Full-stocked packets of coffee and tea. :) - I needed assistance turning on the hot tub, yes a hot tub in the room was super cool but loud, and I called and was told 10 minutes. After about 45 minutes I called again and the receptionist apologized for forgetting to tell his colleague and the colleague came within 5 minutes to help. So, overall it was OK for the price. I will not stay again as I travel for business and stay in Arnavutkoy a lot while in transit and I've stayed at nicer places :/
Stayed 1 night in Jan 2024
Response from HOTEL TEAM on Jan 30, 2024
Thanks for your review we will look for these!

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & renovated. Great deal for the price.
Stayed 1 night in Jan 2024
Response from HOTEL TEAM on Jan 30, 2024
Thanks for your review!

10/10 Excellent

Gustavo

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

6/10 Okay

Oliver

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were staying for just one night but the hotel provided us with everything we needed. Staff was very friendly and accommodating
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

10/10 Excellent

AKIN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good. Area around the property was ok.
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

8/10 Good

Adeola

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great place for foreigners
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

6/10 Okay

J

Average but improvements coming.
Very average. While we can appreciate plastering work being carried out in the lobby; the floor was covered in plaster dust, as was the only 2 uncovered chairs, so our clothes got dirty. The staff were nice enough and helpful. Our bathroom smelled terrible, the shower head leaked and sprayed everywhere and there were 'spare' pieces of wood under the bathroom vanity. The call to prayer at the neighbouring mosque was beautiful to wake up to. Great proximity to the airport.
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Dec 27, 2023
We are very sorry for inconvinience we are working on it.

8/10 Good

Ahmad

Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay to catch an early flight
Honestly I didn’t expect to get such good clean hotel and excellent service for that price, it’s so affordable that you don’t think it’s that nice but it is.kivang from the night shift is awesome he did the wake up call on time and got a taxi very fast very early in the morning. I had one night stay for early flight the next morning and it was excellent choice very clean hotel and that’s the most important criteria for me when I book a room anywhere and that hotel check all the boxes transportation from the airport about TL 230 each way very close to Istanbul Airport few restaurant around not too many but enough, I would stay there again
Stayed 1 night in Dec 2023
Response from HOTEL TEAM on Dec 5, 2023
Thank you so much ! We look forward to see you again :) Have a nice day

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for airport stay
I moved from the town center to this hotel for an early morning flight out of Istanbul. The hotel was convenient and very well-priced. The room was clean and comfortable. Best of all, the hotel was able to arrange transportation to the airport very early in the morning and the driver was even early. I will definitely consider again next year.
Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Nov 30, 2023
Thanks for your review!

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

10/10 Excellent

Victoria

Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Dec 27, 2023
Thanks for your review wish you have a nice day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money stolen by staff
I used the hotel for a layover for around 8 hours. I arrived at 9pm and checked in. I went to get some food and left my bag in the room. The bag had £240 and when I arrived home the money is missing. The only time the bag was left unattended was when I went to get a meal.
Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Nov 14, 2023
Hello, good day, there are approximately 20 cameras in our hotel. In this case, why didn't you contact the hotel staff and watch the cameras and call the hotel staff thieves? Please do not make such an accusation without being sure that the money was stolen by the hotel staff.

4/10 Poor

German

Travelled with family
Disliked: Staff & service, amenities
The staff nasty an not to friendly
Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Nov 12, 2023
We ar very sorry to hear that can you give us the reason why you think that way about us.

10/10 Excellent

Farooq

Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Nov 28, 2023
Thanks for your honest review!

10/10 Excellent

alisa, miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful view of a masque, friendly staff. Delicious food and a very fast shuttle to the airport.
Stayed 1 night in Nov 2023
Response from HOTEL TEAM on Nov 4, 2023
Thank you so much ! We look forward to see you again :) Have a nice day