Standard Double Room, Balcony, City View
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Reviews of Ocean Drive Hotel - Isla Mujeres

3 out of 5
Ocean Drive Hotel - Isla Mujeres
Av. Francisco I. Madero no. 69, Centro - Supmza. 001, Isla Mujeres, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 287 reviews" "
Rating 8 - Good. 70 out of 287 reviews" "
Rating 6 - Okay. 46 out of 287 reviews" "
Rating 4 - Poor. 23 out of 287 reviews" "
Rating 2 - Terrible. 32 out of 287 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Eva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was easy , hotel overall has great location and that’s all. Hotel has potential but rooms are dirty. Room service does not come every day. You have to keep asking for towels. Swimming pool is dirty, hot tub is even worse. Overall I am not recommending. For that price? You can find something better on island.
Stayed 4 nights in Mar 2024
Response from Ocean Drive Friend on Apr 1, 2024
We’re so sorry that the service you purchased was not completed in a timely manner. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.We appreciate all feedback. Thank you for bringing this issue to our attention.

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service, amenities
Would have liked an outlet in the restroom and a bigger mirror in restroom. Hot water did not work all days we were there. Would like a blanket over a sheet at night as it can get chilly. Staff was friendly. Room was cleaned and fresh towels replaced daily. Close to eating options and beach. Would stay again.
Stayed 4 nights in Mar 2024
Response from Ocean Drive Friend on Mar 27, 2024
We appreciate all feedback. Thank you for bringing this issue to our attention

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was wonderful. First room was having an issue with the AC and Jacuzzi, but they immediately moved me to different Room, an amazing view! will definitely stay here again. Ashton at the bar was awesome as well. Great breakfast with a wonderful view. Good prices.
Stayed 5 nights in Mar 2024
Response from Ocean Drive Friend on Mar 17, 2024
We love hearing from you! Thank you for your valuable feedback.

8/10 Good

KYLE

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Ocean Drive Friend on Mar 20, 2024
Thank you for your valuable feedback

10/10 Excellent

Cary n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, staff, everything!! Will come back
Stayed 3 nights in Mar 2024
Response from Ocean Drive Friend on Mar 6, 2024
It was a pleasure! We hope to see you again :)

2/10 Terrible

Emerson

Stayed 4 nights in Feb 2024
Response from Ocean Drive Friend on Mar 14, 2024
Thank you for your valuable feedback

10/10 Excellent

jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was the best . Danny from the front desk give us really great advice like where to eat where to.drink and where to go for live music
Stayed 3 nights in Feb 2024
Response from Ocean Drive Friend on Mar 4, 2024
Thank you so much for your feedback! It was a pleasure to serve.

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Check in staff was rude. Did not have the room ready when they said. Very noisy at 4:30-5 AM. What are they doing working at 4:30 AM. I've stayed there 5 times. Now MINT owns it. And it's going downhill. Fast.
Stayed 4 nights in Feb 2024
Response from Ocean Drive Friend on Feb 26, 2024
We are really sorry about all! We must work to fix all mistakes. You are an important guest for us, please give us another oportunity in your next travel.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing will be booking again
Stayed 5 nights in Feb 2024
Response from Ocean Drive Friend on Feb 25, 2024
THANK YOU SO MUCH !IT WAS A PLEASURE! WE HOPE TO SEE YOU AGAIN IN YOUR NEXT HOLLYDAYS.

8/10 Good

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and helpful. Beautiful scenery. Just missing a fridge in my room.
Stayed 2 nights in Feb 2024
Response from Ocean Drive friend on Feb 20, 2024
Thank you for choosing us!It's a pleasure to read your feedback about our service, and our privilege location gave you a beautiful scenery!;)

2/10 Terrible

Fabiola

Stayed 4 nights in Feb 2024
Response from Ocean Drive Friend on Mar 20, 2024
Thank you for your valuable feedback

6/10 Okay

Marta

Liked: Cleanliness, amenities, property conditions & facilities
They only provide a sheet I would have preferred a blanket. Room cleaning is inconsistent and the floor never gets clean always dirty I walked around in flip flops at the time. Water pressure is weak takes a while to have hot water. Loved it’s location in heart of it all north beach few minutes away walking.
Stayed 7 nights in Feb 2024
Response from Ocean drive friend on Feb 20, 2024
Thank you for choosing us.We have taken your feedback seriously and will use it to make improvements in our processes with the clenning in the rooms, we are truly apologize!We are working constantly with maintenance with hotwater.We appreciate your patience in this matter.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and the bed was comfortable, had an ocean view as well. I got the option of a shared bath which was fine although my reservation said it included towels the front desk was adamant that it did not so we didn’t get off to the best start. Also, I would suggest better doors in the women’s bathroom. Other than that, the location was great and the AC worked well, no complaints.
Stayed 3 nights in Feb 2024
Response from Ocean Drive Friend on Feb 20, 2024
Thank you for choosing us.We have taken your feedback seriously and will use it to make improvements in our processes with the towel service.We appreciate your patience in this matter.

10/10 Excellent

Eulises

Travelled with partner
Liked: Cleanliness, staff & service
A
Stayed 1 night in Feb 2024
Response from Ocean Drive Friend on Feb 16, 2024
Agradecemos que nos hayas elegido entre tantas opciones, esperamos haber superado tus expectativas y esperamos verte en tus siguientes vacaciones.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, excelente al cliente
Stayed 2 nights in Feb 2024
Response from Ocean Drive Friend on Feb 16, 2024
Agradecemos que nos hayas elegido entre tantas opciones, esperamos haber superado tus expectativas y esperamos verte en tus siguientes vacaciones.

8/10 Good

brandon, des moines

Travelled with partner
Liked: Cleanliness, staff & service
The king suite is huge nice bed for what usually find in Mexico. Lots of exposed concrete design they are trying to improve. . biggest issues no hot water. Let it run for 5-10 minutes and no hot water came.. king suite doesn't really face ocean. It's off to side of patio . Mostly quiet nice pool and right close to downtown area of Isla. Staff friendly WiFi is extra was another bum deal. For price should be included since. Fix hot water this place would be easy rebook
Stayed 1 night in Feb 2024
Response from Ocean Drive Friend on Feb 16, 2024
We are really sorry that you stay was not as you expected, We appreciate your comments to improve, We hope you give us another chance on your next hollydays.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 4 nights in Feb 2024
Response from Ocean Drive Friend on Feb 16, 2024
Thank you for choosing us, we hope to see you again on your next hollydays.

8/10 Good

Brenda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price! Friendly check in/out. We had a whirlpool suite, the view was beautiful! It filled very slow and the jets didn’t work but if you got up early and turned on the water it was full by the time you were done with breakfast. It was clean and convenient to everything. Also had beach towels for a small fee.
Stayed 4 nights in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
We are really sorry that you stay was not as you expected, We appreciate your comments to improve, We hope you give us another chance on your next hollydays.

10/10 Excellent

greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to town to walk and far enough to escape the noise! Staff are very friendly and helpful.
Stayed 8 nights in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
Thank you for choosing us, we hope to see you again on your next hollydays.

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Affordable and comfortable.
Stayed 1 night in Dec 2023
Response from Ocean Drive Friend on Feb 16, 2024
Thank you for choosing us, we hope to see you again on your next hollydays.

4/10 Poor

Barbara, Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music playing throughout. Staff not very accommodating, though in all fairness they did change our room. It was a cheaper room, but they did not compensate price. Amenities involved two coffee pods with no cream or sugar, with 3 days completely missed altogether, and only two small bottles of water. Found a dead cockroach in the bathroom. When sitting by the pool, by not in as the pool as it was freezing cold. Had to pay for ice. And, I accidentally broke a saucer. Then at check out they wanted me to pay for it. I didn’t. No restaurant to speak of. Yet staff expected to be tipped. Be aware, the pictures are not a true likeness.
Stayed 7 nights in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
We are really sorry that you stay was not as you expected, We appreciate your comments to improve, We hope you give us another chance on your next hollydays.

6/10 Okay

Troy

Stayed 3 nights in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
We are really sorry that you stay was not as you expected, We appreciate your comments to improve, We hope you give us another chance on your next hollydays.

2/10 Terrible

TAMANNA

Disliked: Staff & service, property conditions & facilities
We went to the hotel after 3pm and we were ask to wait another half an houe to check in.The room was not properly cleaned.The flash in the bathroom wasn’t working.There was no light in the in room.The hote tub was very very dirty n wasn’t working.There is no facility for the price at all…We paid more to get the best room in the hotel but our experience was terrible.
Stayed 1 night in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
We are really sorry that you stay was not as you expected, We appreciate your comments to improve, We hope you give us another chance on your next hollydays.

8/10 Good

Kalvin

Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
Thank you for choosing us, we hope to see you again on your next hollydays.

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Room wasn't as advertised
Stayed 10 nights in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
We are really sorry that you stay was not as you expected, We appreciate your comments to improve, We hope you give us another chance on your next hollydays.

10/10 Excellent

Raul

Stayed 5 nights in Jan 2024
Response from Ocean Drive Friend on Mar 20, 2024
Thank you for your valuable feedback

8/10 Good

GORDON

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ocean Drive Friend on Feb 16, 2024
Thank you for choosing us, we hope to see you again on your next hollydays.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is wonderful,
Stayed 2 nights in Dec 2023
Response from Ocean Drive Friend on Feb 16, 2024
Thank you for choosing us, we hope to see you again on your next hollydays.

2/10 Terrible

mike

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
not the greatest . at first i went to both side entrances and they were locked and the hotel looked closed . then i went to ocean side and found it was open .the place is one big concrete bunker . we get to our room the bed was ok at best . went to the ocean front jacuzzi and the hot water didn't work and the cold would trickle in basically making it useless ( was the whole reason i booked this place ). they had a bar / restaurant that never saw one person at . went to take a shower it took about 5 mins for the hot water to hit the room then after about 2 mins the hot water stopped flowing you could only flow cold water. then we had some rain and wind and woke up to large puddle in the room . i would look at staying somewhere nicer next visit . side note the staff was friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

Clarence

Stayed 5 nights in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Great Location, Great Service
Everything went very well. Hotel was clean, service was good and available, room was in working order, nice bathroom, special room.
Stayed 4 nights in Nov 2023

10/10 Excellent

Victor, american fork

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good very good
Stayed 3 nights in Sep 2023

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Aug 2023

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property in the middle of a remodel which wasn’t informed prior to booking… old property in a good location, friendly staff, ice cold ac, no televisions in the rooms, how do you not provide a tv to wind down before you go to sleep ???
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly.
Stayed 3 nights in Aug 2023

8/10 Good

Luis, Bolingbrook

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My first time at Isla Mujeres and Ocean Drive was the perfect spot to unwind. The King Size option with ocean view and jacuzzi are definitely worth it. The Isla Mujeres sign where everyone takes pictures is downstairs from the building.
Stayed 1 night in Jul 2023
Response from Ocean Drive Friend on Mar 4, 2024
it was a pleasure, we hope to see you again in your next hollydays.

2/10 Terrible

Mary Victoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. It is a concrete bunker of sorts, reminiscent of a prison. There is no wifi . The pool was closed by the health inspector but not communicated to guests - my father and I ended up getting Staph infections BAD. The manager or supervisor or whatever he is stole from us. We were booked for rooms that were $50 per night, but we were both charged $146 per night. Because of the exchange rate, neither of us noticed our cards had been over charged until they were already swiped. The windows are broken, as are the lights. There is no hot water, ever. It is a construction site. We left after 3 nights and were supposed to stay 7, because the supervisor guy wouldn't refund the money owed, no matter how many times I asked. The supervisor dude also has a temper that was a bit scary - he screams at his employees when he thinks no one can hear, and it is really sad. Homophobic slurs were really hard to digest...its 2023...When we heard him yelling, started getting itchy spots from the pool and refusal to refund the money owed -that was enough for us to leave. This wrecked our trip. We had to shell out to get a hotel last minute while leaving almost 2k CND behind. Ultimately we had to pursue charges with the CND Consulate, as there is no other way for us to be refunded without police involvement. What a terrible experience! Boooo! Save yourself!

2/10 Terrible

Mary Victoria

Stayed 7 nights in Apr 2023

10/10 Excellent

Rosaura, washington

Liked: Cleanliness, staff & service
The front desk attendants and the cleaning service attendants were amazing. The restaurant at the hotel was convenient, but we found better food and service a few blocks away. The hotel is still undergoing major renovations. The original room that was provided had no television and was on the floor that was having construction done. Lucky enough the front desk was super accommodating and switched our room to one that was advertised on the website. For the price and service, I would definitely stay at this hotel again.
Stayed 6 nights in Jun 2023
Response from Recepción Ocean drive on Jul 16, 2023
Rosaura, estamos mas que contentos de que haya disfrutado su experiencia con nosotros, esperamos que regrese pronto.

8/10 Good

tammy

Travelled with partner
Liked: Cleanliness, staff & service
Pro:reat location. Walkable neighborhood. Pretty views. Cons: Hot Tub on our deck was dirty, cracked and water flow to fill it up was slllllllooooooowww. Restaurant was lack luster. Staff didn't communicate very well
Stayed 3 nights in Jun 2023
Response from Recepción Ocean drive on Jun 21, 2023
Hi tammy, thank you for your comments, they help us to improve.

8/10 Good

NANCY, BAKERSFIELD

Liked: Cleanliness
If you are on a budget this is the place for you. It is walking distance to Playa Norte. Hotel is located near shops and restaurants. 3 adults stayed 1 night and we got two full size beds. (not the most comfortable beds but for 1 night and the time, it was perfect. We did not eat there. The 3rd floor has a great open view. The room we stayed in had a Cruise ship system in where you leave the card inserted at the entrance in order for lights to work. We put a Sams club card instead and it also worked. The hotel has so much potential. We arrived the the morning and walked around the Island, Do not expect for Cancun area hotels to give you blankets for they are not really required in Hot places like this. It was of a shock for us Californians to see that at every hotel we stayed in. I think this hotel only had an elevator to go up so if someone is in a wheelchair it'll be hard. At check in we were given key only, no paperwork. They also had us pay a fee of about $6 dollars not sure if it was legal or they just wanted to get a few more pesos in.
Response from Recepción Ocean drive on Jun 20, 2023
Gracias Nancy por sus comentarios, agradecemos su presencia y esperamos verla pronto.Saludos!!

4/10 Poor

Jean

Disliked: Cleanliness, property conditions & facilities
BEWARE BEFORE BOOKING - There is NO “onsite” PARKING. You will have to use a public lot on the side of the hotel. The hood of our car got scratched. - There is NO WI-FI. The only Wi-Fi available is in the lobby and very spotty. I was having issues simply sending emails on this Wi-Fi. THIS IS NOT A HOTEL. It’s more of a hostel. If you go in with this in mind and set your expectations low you will have a better stay. It’s more run down than many hostels I’ve stayed at. PROS: LOCATION walkable to everything and enough away from Playa Norte that it’s less crowded but still walkable HUGE ROOMS it was honestly a bit ridiculous how big the rooms were. Bigger than a lot of studio apartments I’ve seen. WATER PRESSURE high water pressure and hot and cold water CONS: NO WI-FI NO ON-SITE PARKING NO BLACK OUT CURTAINS RUN DOWN NOT CLEAN LOUD THE SHEETS WERE STAINED EXPENSIVE I’d recommend splurging $10-20 more per night for a real hotel. Wouldn’t book again.
Response from Management on Jun 5, 2023
Dear Jean; We really appreciatte your kind comment, regarding the parking lot, you are exprecing it is a public lot, but is not we have part of our property including this service, wifi, we are improving some acitivies to have this with decent connection, let you know we are remodiling the property with need desing and sevicesWarm Regards,

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place I’ll be back soon
Stayed 4 nights in May 2023
Response from Management on Jun 3, 2023
Dear Jesus;So glad to hear you had a great time at Isla Mujeres specially in here your house away from home..We are keeping same strength for be better all of the timeWarm regards,

8/10 Good

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Great location walkable to resturantes and beach clubs. Hot shower and king sized bed was very comfortable.
Stayed 4 nights in May 2023
Response from Management on Jun 1, 2023
We are happy to read your impression of the experience with us, let you know we will be continued in this path.Warm regards,

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Centro!
We just had a wonderful four night stay. When you factor in the low cost this place deserves 5 stars. One of the best locations of any Centro hotel right on the Malecon. Very sweet staff that couldn’t do enough for us. Our suite was enormous and had great views. Big modern bathroom with unlimited hot water. It seems this place is still suffering from some bad reviews in the past. They have obviously stepped up their game, and kept rates very affordable. We will be back.
Stayed 4 nights in May 2023
Response from Management on May 29, 2023
Hi Felicia;Thank you so much for your kind comment, you are right we stepped up with this proprty for better and solid procut, but most important the staff connection with guest neccesities, we are improving so much thing ans stillWarm regards,

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was nice and clean, minus the restrooms near the pool. We arrived early and they allowed us to leave our bags. We had to use those restrooms to change into swimwear, it was the first impression and well I started to worry. 2 of the 3 toilets were over flowing with feces. They were hot and disgusting. I worried that the rest of the hotel would be this way, come 3pm we checked in and thank you Jesus it was clean.
Stayed 4 nights in May 2023
Response from management on May 28, 2023
Dear Leticia;Thank yopu so much for your kind comment, hard to explain there it was a troubles with the pipeline, we understand the first impression is so important for the clients, sorry for that inconveniences.Warm regards,

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place súper confortable, great location.
Stayed 2 nights in May 2023
Response from Recepción Ocean drive on May 21, 2023
Gracias por sus comentarios,esperamos tenerla de nueva cuenta con nosotros.

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for the price.
Stayed 6 nights in May 2023
Response from Recepción Ocean drive on May 16, 2023
Thank you for your nice comment.Hope to see you soon!!